driving value from microsoft office 365
TRANSCRIPT
DrivingValuefromMicrosoftOffice365
Author00/00/0000
DrivingValuefromMicrosoftOffice365
AgendaThePromiseoftheOffice365Cloud
AStatusReportonFullyRealizingtheValueofOffice365
RequirementsforAcceleratingValue
Conclusions
Q&A
OurVantagePointonOffice365Deployments
1thousandorganizationsmovedtoOffice365
6millionusersmigratedandonboarded intoOffice365
10yearsmovingclientstoOffice365(anditspredecessors)
3.7millionusersmanagedbyouronboardingcenter
ThePromiseoftheOffice365Cloud
Office365PlansandOptions
Office 365ServicesOffice365BusinessEssentials
Office365Business
Office365BusinessPremium
Office365Education
Office365EnterpriseE1
Office365EnterpriseE3
Office365EnterpriseE5
Office365EnterpriseK1
Office365Platform ✔ ✔ ✔ ✔ ✔ ✔ ✔
ExchangeOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔
SharePointOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔
OneDriveforBusiness ✔ ✔ ✔ ✔ ✔ ✔ ✔
SkypeforBusinessOnline ✔ ✔ ✔ ✔ ✔ ✔
OfficeOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Office365ProPlus ✔ ✔
ProjectOnline ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost
PowerBI ✔
YammerEnterprise ✔ ✔ ✔ ✔ ✔ ✔ ✔
AzureRightsManagement(RMS) ExtraCost ExtraCost ExtraCost ExtraCost ✔ ✔ ExtraCost
Source:MicrosoftTechNetArticle“Office365PlanOptions”datedMarch15,2017.
Workanywhere
Emailandcalendaronthego
Store,syncandshareworkfiles
Runmoreeffectivemeetings
Worklikeateam
Office365EnablesUserstobeMoreProductiveandCollaborative
Sourceofimage:Microsoft
Outsourcecommodityfocusandactivity
Reduceplatformcosts
Deliverthelatesttechnologies
Nobuildleadtime
ToincreasethebusinessvalueofIT,ITmustshiftfocus,energy,andinvestments.
HowOffice365helps:
Grow&Transform
Run
FocusonevolvingThebusiness
Focusonmaintainingthetechnology
Maintain Evolve
ITROI
Sourceofcontentandvisuals:Microsoft
TheTotalEconomicImpactofOffice365
Payback of2MonthsThepointintimewhenthevalueproducedequalsthe
initialinvestment
NPVof$5,936/userThepresentorcurrentvalue
of(discounted)futurenetcashflows
ROIof321%Ameasureofaproject’s
expectedreturninpercentageterms
Source:ForresterReport"TheTotalEconomicImpact™OfMicrosoftOffice365”
AStatusReportonFullyRealizingtheValueofOffice365
Goodmorning
ApplicationleadersoverseeingmigrationstoMicrosoftOffice365willfailtomaximizethereturnoninvestmentunlesstheyexploitthefullpotentialoftheircloudofficesubscription.- GartnerMaximizetheValueofOffice365orGSuitebyMakingItPartofaDigitalWorkplaceProgram,January2017
Gartner’sViewofOffice365UsageSource:“ImplementingOffice365:GartnerSurveyResultsandAnalysis,”May2016
SharePointOnline
ExchangeOnline
Office365ProPlus
OneDriveforBusiness
SkypeforBusiness
Yammer
PowerBIMobileDeviceManagementforOffice365
ProjectOnline
Office365Groups
ExpressRoute
Office365Video
AzureRightsManagement
49%70% 46% 41% 35% 12%
7%8% 7% 5% 4% 3%
10%
1%
Office365Planner
TheOffice365UsageWe’reSeeing
3%Office365usersareactiveonYammer
21%Office365usersareactiveonSharePointOnline
36%Office365usershaveusedExchangeOnline
15%Office365usersuse OneDriveandSkypeforBusiness
Basedonthe3.7Millionusersmanagedbyouronboardingcenter
What’sCausingtheSlowAdoptionoftheCloud?
AnITSkillsGapITteamsarelackingthe
requiredcloudandautomationskills
LackingUserSupportEnd-usersarenotprovided
withthesupporttheyneedtosucceed
UnnaturalProgressionThesequential rolloutofcloudcapabilitiesactuallyhinders
end-useradoption
ThereareThreeContributingFactors
AnITSkillsGapisImpactingCloudAdoptionSource:IntelSecurity,January2017
85%oforganizationshaveaskillsshortagethatisimpactingtheircloudadoption
Source:BuildingTrustinaCloudySky,January2017,IntelSecurity
End-UserAdoptionisSlowedbyaLackofCommunications,TrainingandSupport
%AGREE
Endusersareawarethat[service]hasbeenmadeavailabletothem
Seniormanagementhasendorsed theuseof[service]
Drivingadoptionof[service]amongendusersis/wasahigh-priority
Specificindividualshadaresponsibilitytodriveusageof[service]amongendusers
Endusershaveafirmunderstandingofwhat[service]candoandthebenefits tothemindoingtheirjob
Endusershaveafirmunderstandingofhowtouse[service]
47%
46%
40%
36%
24%
19%
47%
44%
35%
31%
29%
26%
54%
45%
34%
26%
32%
30%
28%
26%
10%
22%
7%
10%
End-userawarenessisstillacommonblockertogreateradoption Greaterusagedrivesgreaterbusinessvaluerealization
Source:Office365CustomerResearchStudy,May2015,MicrosoftCorporation.
RequirementsforAcceleratingValue
StrengthenYourEnd-UserAdoptionCapabilities
SupportAugmentyourhelpdesktoprovideassistancewith
onboardingandsupportingusersaswellassupportingadmins
TrainingProvideastructuredend-user
educationprogramthatincludesself-helpresources,instructor-ledtrainingandsoftwarecoaching
CommunicationsEncourageadoptionbyalertingend-usersofnew servicesandpointingthemtotherelatedtrainingandsupportresources
EstablishaFormalEnd-UserAdoptionProgram
AugmentYourCloudDeploymentCapabilities
Data Migration• Scope&Timelines• UserImpact&Technical
Support• ValidateDataIntegrity
WorkloadConfiguration• Assessment&Deployment• EstablishPolicies&Controls• EstablishSecurity&
Compliance
Technical Onboarding• ProjectScoping&Mgmt• StaffAugmentation
Requirements• Communication&Education
CloseYourCloudChangeManagementSkillsGap
EnhanceYourTenantManagementCapabilities
ProactiveMonitoring• TrustbutVerify• EvaluateServiceProblems• CommunicateBusinessImpact
CloudManagement• KnowtheOffice365Ecosystem• ImplementIndustryBest
Practices• LeverageCloudAgility&
Efficiency
AccountProvisioning• CloudDirectory
Synchronization• PasswordMgmt• Subscription/LicenseMgmt
CloseYourCloudManagementSkillsGap
Conclusions
Office365servicesprovidenewagilityandcapabilities.However,changecanbreakprocesses,frustrateusersandinterruptproductivitywhennotmanagedwell.- GartnerSolutionPathforImplementingOffice365,February2017
Questions&Answers
Howwecanhelp…
Office365ManagedServices• UserAdoptionCampaigns• ComprehensiveTraining• Office365ServiceDesk• AnalyticsandReporting• DelegatedAdminRights• ComplianceandSecurityMonitoring
www.binarytree.com/services/surround365
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