Turning Leaders intoImplementation Professionals.

Note: Only if you are ready and willing to change your company’s approach to implementing changes, are you ready for DucamDuces®!

A 3-Step Education & Facilitation Management Programfor better performance when implementing head-office initiatives company-wide

Details

As leaders, we must regularly optimize existing processes and invent new products or programs (so-called “initiatives”) to enhance revenues and quality or to minimize costs in order to remain highly competitive.

The head office often faces challenges when... implementing new projects in all hotels such as: • a new appraisal system, • a new breakfast standard or • a new procedure to merge customer data in the front office system,

... as well as when updating and re-enforcing existing procedures or processes such as • rate loadings for the coming year or • a credit card allocation upon check-in.

Changes are neededto remain competitive!

Be honest! JHow successful is the implementation of your changes today?

Often your greatly needed idea or new program never reaches all concerned employ-ees/ customers correctly in all hotels.

Today many CEOs admit that up to 50% of all initiatives being launched are never or only partly put in place!

• Head office executives complain about poor completion rates, missed deadlines, and a lack of feedback; as a result, they cannot easily report status progress to their CEO.

• Hotel managers feel overwhelmed by the different head-office initiatives – in large part because of the poor preparation and launch approach.

• Department heads often must correct lacking documentation and define their own strategies and tactics for implementation.

Resulting frustrations and inefficiencies in multiple hotels means a significant amount of time and valuable resources is wasted.

Are you ready to change how changes are implemented?

Did you know?In a group of 80 hotels, there are up to 1000 leaders in the delegation and leadership process involved in implementing a head-office initiative.

Standards in our industry

Today we are used to working

with and applying standards in all

areas of our hotels to deliver best

quality to the customer!

• Whydon’tweapplythesametoourfellowem-

ployees when implementing projects and activities

from the head-office?

• Why don’t we have clear leadership standards

to ensure the best leadership and implementation

quality?

This customized program is for decentralized organizations that want to increase the productivity of the implementation process for their company-wide projects.

It empowers your organization with a new implementation methodology and technology to better structure, launch, execute, and monitor head-office initiatives. Managers• learn how to follow the measurable Implementation KPIs and• utilize an established leadership standard for a more efficient implementation approach.

Improving Leaders’ Implementation Management Skills is the focus of the DucamDuces® program!

This program is for head office leaders and hotel managers committed to lead changes for their organization. They also understand the benefits of a more standardized imple-mentation process. The program turns your leaders into true DucamDuces® Implementa-tion Professionals at your:• Head Office – Top Executives become effective Initiative Creators and Managers• Hotels – GMs and Regional Managers become better Implementation Managers• Departments – Department Heads become more structured Project Managers & Job-List Managers

Changing how changes are implemented is very easy –with the DucamDuces® 3-Step Education & Facilitation Management Program!

A unique combination of an implementation leadership methodology & a proprietary WebApp!

Steps 1 & 2 EducationTeach Managers about the Methodology

DucamDuces®, Latin for “I will lead, you will lead”, is an implementation leadership methodology to help all managers of all hierarchical levels improve their imple-mentation leadership skills.By regularly applying these skills to head-of-fice initiatives, managers together establish a company-wide standard.

The DucamDuces® Methodology is the basis of Steps 1 and 2 of the Manage-ment Program, during which all man-agers of all hierarchies are educated how to use and benefit from this methodology.

mDucamDuces® – Methodologya. establishes an implementation leader-

ship standard and best practices at all key management positions throughout the organization,

b. ensures a clear structure & optimiza-tion of the “assignment management process“ along multiple hierarchical levels,

c. enables leaders to save time and ef-forts before and during the implementa-tion process, and

d. creates team spirit and motivation among all participants involved.

eDucamDuces® is a web-based application to facilitate the use of these improved skills and ensure that the new standards are respected & followed by all hierarchical levels with each project coming from the head office. It allows company-wide monitoring based on measureable KPIs!

eDucamDuces® is introduced company-wide in Step 3 to facilitate the imple-mentation of head-office initiatives and to ensure that all learnings from the Methodology are properly and continually applied!

eDucamDuces® – WebAppa. structures any project, job or assignment

into an easy-to-implement, company-wide initiative,

b. facilitates both the leadership & proj-ect management processes,

c. manages the flow and interconnect-edness of information and document-ed actions,

d. measures the implementation process by productivity KPIs, and

e. monitors the implementation process throughout all hotels by easy-to-read dashboard reports.

Step 3 FacilitationEnsure Managers applyLearnings via the WebApp

DucamDuces® MethodologyLeadership Instruction for all Executives & Managers

Executive Coaching for assignments from HQ

3 Months Coachingfor Head Office LeadersPreparing actual HQ initia-tives = utilizing mDucamDuces®

2 Head Office Sessionswith all LeadersDesigning, structuring & preparing Initiatives

Executive Instruction, Module 1

The DucamDuces® Principles of Implementation Man-agement for Head Office Leaders

High-performing leadership standards and techniques for decentralized organizations to increase the success-rate when implementing company-wide initiatives or change manage-ment.1 – 2 Days

Executive Instruction, Module 2

The DucamDuces® Principles of Multi-Business-Unit Proj-ect Management

Project management skills and techniques for implementing an initiative or a change manage-ment process in several business units successfully.1 – 2 Days

Manager Instruction, Module 1

The DucamDuces® Principles of Implementation Manage-ment - Assignments from the Head Office

Increasing local effectiveness and efficiency by utilizing the new company-wide leader-ship and monitoring standards when implementing head-office assignments.1 – 2 Days

Manager Instruction, Module 2

The DucamDuces® Principles of Project Management for Department Heads

Project and job list manage-ment skills and techniques for an effective & efficient imple-mentation of a head-office initiative or the creation of a new local project.1 – 2 Days

Executive Coaching 1

Applying the DucamDuces® Principles for Head Office Leaders

• On-the-job,person-to-personcoaching to help ensure implementation success

• Additionalremotesupportviaphone and eMail

• Ensuringthenewtechniquesare applied

Executive Coaching 2

Coaching Workshop for Head Office Leaders

• Re-evaluatingthenewap-proach

• Adjustingthenewstandards• Re-committingtothenew

methodology

Actual Initiative Implementation 1

Utilizing the eDucamDuces® - WebApp for Head Office Leaders

Introduction and training on preparing and launching actual scheduled initiatives online via the DucamDuces®WebApp.

Actual Initiative Implementation 2

Utilizing eDucamDuces® for leadership processes of the implementation period

Introduction and training on the leadership standards processed online via the DucamDuces® WebApp.

2 Hotel Manager’s Sessionswith all LeadersDelegating, implementing & monitoring initiatives

Facilitation of company-wide implementations

1 year electronic facilitationof implementationsPreparation and monitoring via DucamDuces® WebApp

Step 1 Step 2 Step 3

The three steps are comprised of customized, hands-on components to reach all leaders and to achieve rapid and lasting company-wide improvements

Not yet ready to commit to the entire program? Then advance at your own pace!

Each course of the DucamDuces® 3-Step Management Program can be individually offered as part of an internal leadership enhancement program to establish the new implementation leadership standard.

Yes, it’s a challenge managing daily business and change at the same time.

Anexecutive’sworkloadneverends.Inadditiontodailyoperations,therearealwaysnewstrategies, projects and jobs with high priority for the head office. In addition, new activi-ties and processes must be introduced into the organization – preferably yesterday.  Wouldn’titbegreattomanagethiscomplexworkloadinamorestructuredapproachthat means both better results and less stress?!

Make your life easier now!

A perfect opportunity to save time & improve implementation performance...

The DucamDuces® 3-Step Education & Facilitation Management Program means essentially no extra stress or additional workload for your team during their participation. On the contrary!

During each step of the program, all leaders work on actual cases/initiatives that are to be implemented in the organization. Thus, rather than “losing time”, they are actually investing in their own success as they prepare, structure, and launch their upcoming projects!

mDucamDuces® trains and coaches your executives with their own projects.

eDucamDuces® then helps facilitate the implementation to the benefit of the company and head office executives…

“You do not have to wait for the ‘right time’ to start.That time is now!”

Management training is really only effective if participating managers apply what they have learned. To ensure that participants of Steps 1 & 2 utilize their important learnings, OpenSky developed the DucamDuces®WebApp.

eDucamDuces® allows head-office executives to easily create, structure and then launch each new initiative into the designated business units.

It then facilitates the implementation process of an initiativefor all participating managers

• Key steps of the delegation and reviewing processes are documented for each man-ager along the chain of command and thus facilitate leadership (as well as the monitor-ing thereafter)

• An appropriate project management approach and related job lists defined by the head office reduce the time all local teams must spend on structuring their own implementation. (No need for each to re-invent the wheel!)

• Everyone involved understands the expectations of the assignment, receives guidance in carrying out his/her role professionally, and can focus on getting the work done on time.

With eDucamDuces®, a more effective & efficient implementation process for head-office initiatives areonly a few clicks away!

Thanks to structured and efficient monitoring, there are no more emails or bothersome phone calls to check on progress status!

• Clear KPIs and dashboard reporting allow participating managers to monitor the entire implementation process, from the delegation to all review meetings.

• The web-app displays detailed quality and quantity results of each and every hotel!• It allows managers to “drill down” to each hotel department to evaluate their imple-

mentation success.

In conclusion, eDucamDuces® establishes a transparent, structured, and more effective & efficient implementation process which • supports & empowers managers to lead & engage their team,• assists the implementation teams with their work,• documents the completion of key steps in the process, and ultimately• reduces time needed for preparation, structuring, monitoring & reporting.

As a result, eDucamDuces® allows a greater focus on daily business.

“This simplifies and quickens the monitoring of implementation progress!”

DucamDuces® is powered by OpenSky!

OpenSky Europe

Schumannstraße 27

60325 Frankfurt am Main, Germany

Phone +49 69-505027-342

Fax +49-69-69536664

info@opensky-worldwide.com

www.opensky-worldwide.com

OpenSky USA

1717 N Bayshore Drive, Suite 3534

Miami, Florida, USA

Phone +1-305-202-1221

© OpenSky. Copying content or parts needs written consent.

The DucamDuces® Methodology & WebApp was created by the hotel industry leader

Thomas T. Kraft and the international project management specialist Kenneth Rogers.

A 3-Step Education & Facilitation Management Programfor better performance when implementing head-office initiatives company-wide