dvla-brm challenges and lesson learnt, case study, suzanne richards, london, 23 june 2016

DVLA - BRM Challenges and

Lesson Learnt

Suzanne Richards

Driver and Vehicle Licensing Agency

• DVLA holds over 45 million driver records and over 39 million vehicle records AND

• Is responsible for collecting around £6 billion a year in Vehicle Excise Duty (VED).

Simpler Better Safer


Where do we start?


After all is said and done

more is said than done

AESOP

Supporting Value for Money


Understand BRM functions and principles

Understand Stakeholders

Roles & Responsibilities

Understand your strategic

objectives

Recognise your Value

Supporting Value for Money


Benefit Management Realisation

• Completion of benefit profiles

• Updating profiles business cases

•Updating scorecard

•Workshop - benefits

• Tracking and monitoring

• Re-forecasting

•Identify the baseline

•Identify the metrics

•Identify measurements

• Identify risks and dependencies

•Identify assumptions

• Benefit realisation

• PIR

Desired outcomes

Identify and model

benefits

Plan for benefit

realisation

Benefits realisation


Analytical Assurance

Benefit Realisation Management and Analytical Assurance Team

Benefit Realisation at DVLA

Business Involvement •Central Team covering all

Agency change •Proactive Business

Integration Managers •Voice of the Business &

Escalation point at boards •BCMs responsibilities &

ownership aligned

Benefits Realisation Ensuring ownership and

clarity around benefits sign up and delivery

Business Readiness Checklists to resolve issues & plan benefit delivery

Benefits tracking tool managed by the business

Analytical Assurance Report

Benefit Realisation Plan

Benefits Assurance Scorecard Report

Benefits Assurance Team

June 2016

Benefits Scorecard

Analytical Assurance Report

Consolidated TYR1 Business Readiness Checklist

As at 19/03/08

Instructions to complete sheet:

1. For each question, a business area answer will be entered into the blank cell as one of the following: green, amber, red or N/A

2. Green indicates done or on on track; amber indicates issues exist but no danger to go live; red indicates work behind schedule or unresolved technical or business gap

3. Each section of questions permits a summary 'Section Rating' which is answered per the method above

4. Some sections or questions may not be applicable to all business areas

Notes Project CEG DCS DMG OSG VCS LOD Other

RAG Summary

RED 0 0 0 0 0 0 0 0

AMBER n/a 0 n/a 0 0 0 0 0

GREEN 47 69 77 71 55 0 55 0

47 69 77 71 55 0 55 0

NB: RAG summary totals will not be equal in all groups as not all checklist questions are applicable to each business group

BUSINESS READINESS CHECKLIST

1 Project scope and Impact of release Section Rating GREEN green green green green N/A green

1.1

Is the overall project scope clear and understood by

the business

GREEN green green green green green

1.2 Is the impact on the business clear and understood


1.3

Have dates for UAT and go-live been agreed and

communicated


2 Process Section Rating green green green green green N/A green

2.1

Have changes in existing / new process been

identified


2.2


documented as user requirements (ie URD)


2.3


signed off within the business


2.4

Have new processes been identified at team/role

level


2.5 Have the operating instructions been written

N/A Bus

Respgreen green green green green

2.6 Have the operating instructions been reviewed

N/A Bus


2.7 Are the operating instructions available for use

N/A Bus


Monitoring and Tracking

Benefit Realisation Plan (BRP)


Regular meetings with stakeholders

Identify influence and interest

Stakeholder Matrix

Value

Management

Stakeholders Roles & Responsibilities


DVLA Circle of Life

Change proposition

SMO

Commercials

External Benefits

Business Areas

HR

Benefits Analytical Assurance


Next Steps Value Management

To achieve the best balance between satisfied needs and resources

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