dynamic computing

Mastering Virtualization from the Datacenter to the Desktop


Dynamic ServicesDr. Gregory Smith

Director Dynamic Services

T-Systems North America

September 24, 2007


Deutsche Telekom AG Overview.244,000 Professionals with $75B in revenuesDT is the 3rd Largest Technology Company in the world

Deutsche Telekom

Mobile communicationsBusiness

customersBroadband/Fixed-

line


T-Systems – a member of the Deutsche Telekom Group.Globally organized, T-Systems is the world largest Information and Communications Technology (ICT) Company in terms of revenues, resources and capacity.

Telekom Global Net: access from over 50 countries from over 2,000 access points173,000 km land and sea cable with 177

gigabits/second transatlantic, 6 gigabits/second transpacific

MPLS1 backbone with 46 petabytesof IP traffic per month

Network control center on 3 continents in ‘follow-the-sun’ operation (24x7x52)

2,000 corporate networks

Information technologyOperation of 1.5 million desktop computers

Over 871,000 production SAP users

51 data centers around the globe withover 50,000 m² hosting space36,360 open system servers130,786 mainframe MIPS²

over 2.1 petabytes of storage

Largest provider of e-CRM systems in Europe

Telecommunications

•52,000 Employees $16B in revenues


How do you benefit from Real ICT?Consistent governance model improves flexibility and optimizes operations by superior transparency.

Real ICT Business Architecture

Commercial Model (SLA’s, Pricing, etc.)

Governance Model

Managed Services

Application Services, e.g. Dynamic SAP

End user

devices

Voice/Telephony WAN

Self Service

TerminalsLAN Computing

e2e ICT Management Processes and Tools

Infrastructure Service Objects

Superior transparency and security

− No need for customers to manage multiple providers, technologies and SLA’s – one output oriented SLA (e.g.managed branch)

− Enhanced recovery (e.g., 8 min. vs. 8 hours)

Improved flexibility and reduced cost

− Lower cost in IT operations through optimized delivery and dynamic provisioning (standardized services, e.g. Dynamic services)

− Dynamic services with automatic up and down scaling

Customer Benefits


Use what you need, pay for what you use.The benefits of virtual resources.

Scalable, flexible hardware resources

Only pay for functions and resources that are actively used

Automated, standardized, vendor-independent

Utility billing (pay per use)

Seamless integration into existing IT environments

Can be combined with conventional solutions

Process Services

Project Services

Application Services

TC Services

Operation Service

IT Services

Dynamic Services

T-Sy

stem

s


The Elements Dynamic Computing.Bringing ICT to life.

Network Server Storage Backup


Siebel Navision Other

Dynamic Computing offers total versatility.For all applications and databases.

Also suitable for organizations of all types and sizes, and all industries.

SAP

Web Applications

Databases

Dynamic Computing


Dynamic Computing.Greater cost-efficiency through standardization, automation and resource pooling.

Resource allocation changes in line with demand

Client A

Client C

Client B


How reliable and how secure is Dynamic Computing?Totally. We have it in black and white.

For end-to-end, integrated solutionscombining information and communicationstechnologies

DIN EN ISO 9001:2000 BS 7799

Information security management system for many T-Systems operations, including data centers

T-Systems and Ernst&Young defined a proceeding of testing basic data center-services by a SAS70 type II report providing evidence of SOX-conformity for the IT-services delivered by T-Systems

SOX

SAS 70 Type II

Confirms that the dynamic computingsystems operated by T-Systems are secure − each in its own riand independent of the others.

ght

Enhanced IT Security

(nRuns)

T-Systems' service management processes are based on the IT Infra-structure Library (ITIL)

IT Infra-structure

Library (ITIL)


Dynamic Computing provides flexible resources.For on-demand SAP applications.

Rapid, timely deliveryFlexibility – you define the period for which services are provided

Invoicing on the basis of resources providedScalability in line with changing business needs

Inhouse solution/classic outsourcingstaffhardware components

time**

amou

nt *

Dynamic Services

*) Staff, standardized hardware components **) day/week/mon


SAP Systems Management Suite/Cockpit. Transparency – SAPS per customer.


Avoid excess, static resources that lie idle at non-peak times.And significantly reduce your costs.

Conventional computing

Cos

ts

Time

Potential savings

DynamicComputing

Up to 30 %

Savings in terms of hardware and operating costs.HardwarePersonnelReal Estate PowerTelecommunicationsMaintenanceConsultingPlanning


Dynamic Services.Overview of charge elements.

Simple, integrated application-oriented services

All typical capabilities included in a simple price structure

True Utility pricing model- Start-up costs- Fixed monthly costs- Variable usage costsPredictable costs

Application Management

WAN AccessFirewall, MPLS/VPN

Backup Integrated Storage

Dynamic Services

Initial & Project-Services

Ongoing Operation


Dynamic Computing Technical Components.

Nearline

.IP-Switch

IP-NAS

Fast Ethernet/Gigabit

Storage

IP- Network

x86; Opteron; Power5; Sparc/Niagara; Itanium

Backup

Online

ServerOperating Systems

NetApp

NetApp

http://www-1.ibm.com/servers/aix/index.html

http://welcome.hp-ww.com/country/us/en/welcome.html


Dynamic Computing. Compute module: framework.

Resourcepool System Application

1

serviceprovisioningvirtualizationStandardized Server

2

3

…N

X86: VMWareSPARC: LDOMSIBM POWER5: HypervisorItanium: Integrity VM

x86/x64Sun UltraSparc / NiagaraIBM Power5HP Itanium

Automated provisioning processSystem bootOperating system

Application serviceDynamic resourcesScalable

e.g.

Operating system


VMware Products & Solutions. Vmware Infrastructure 3

Infrastructure Optimization

Desktop Mgt

SW Lifecycle

Resource Mgt Availability Mobility

ESX Hypervisor

Volume Hypervisor

Distributed Virtualization

Management & Automation

X

Business Continuity /

Disaster Recovery


VMware Products & Solutions. Multi-tenancy.

SaaS Applications

VMware Infrastructure

SAP HR System

Virtual Machine

Windows 64 Bit

ApplicationServers

SAP HR

SAP ERP

Virtual Machine

SuSE Linux

Application Servers

ProductionSAP ERP

Virtual Machine

Linux, WindowsSolaris x64

ApplicationServers

SaaS Applications

Microsoft Exchange

Virtual Machine

Windows2003 Server

SQL Server

Exchange

Virtual Machine

Linux, WindowsSolaris x64

DatabaseServers

SaaSApplication

Virtual Machine

SuSE Linux

Application Servers

Test & DevSAP ERP

Virtual Machine

Windows2003 Server

ApplicationServers

Navision

Customers 3 and 4Dynamic Exchange Services

Customers 5 and 6Dynamic SaaS infrastructure

Customers 1 and 2Dynamic SAP Services

VMware ESX Server VMware ESX Server

VMware VMotion Technology


Industrialized IT due to automation and process integration.Order Front-end – Deployment – Provisioning/Operations.

The plan shows the basic order process at T-Systems – from purchasing to provisioning.Process optimization and automation, enabling a high degree of agility from ordering to provisioning.

FCSAP@CDS (FI/CO)

COM

invoice

Data (providingCo-Order)

Adding orderdata

OrdererSRM@SAP (Module

SOM)Order Front-End(OFE)

CO data loading

Changing order sizebased on

Basis Catalogue

Handing over the orderdata to DeploymentHanding over the

CO data to SAP@CDS

After provision:Handing over to

SAP@CDS for invoicing

Status reply done

Delivery Manager/Operations

Config Warehouse

ITIL

Support processes and KPIs

Asset Center

Service CenterINMPRMCHM

Enhanced CMDB

GUI

Asset CenterCFM

Providing information concerning existing assets (necessary for change orders or

Cancellations)

Deployment

Service Center

Workflow-Tool

Verifying & compilingCSS service orders Processing orders

within the linesConfirming statusthrough the DeM

Workflow/Automat.Provisioning


Productizing and Announcements.SAP SAI Product Definition.

SAP Administration Environment

Systems Automation Suite (SAS) Systems Management Suite (SMS)Monitoring Reporting

SAPR3 KM

DEBORAH (Oracle KM)

TCP KM

J2EE KM

NETAPP KM

and many more ... KM

PatPrio

BMC Patrol Base

Application Reporter

SAP Dashboard

SystemInfo

Cockpit

assigned Resource

used Resource (internal use only)

Pool Management

Startup/Rundown

Resource Adjustment

Operations

VLAN move

Server move

Storage move (manually)

VLAN lift/drop

Server lift/drop

Storage Instance lift/drop

Storage Volume lift/drop

Base Configcreate / resolve

DB & SAP install / deinstall

Server resize

Storage Volume change

Appl. Server add/remove

Storage Volume move

snapshot handling

Quota handling

NW Admin / SAP ACC

start/stop of services

backup/restore (xbrToolset)

Operation Framework

ConfigurationConfigurator

System overview (Configuration query)

SAP Documentation Framework

3rd Party ProductsPrinting (LprNG)

Webservices (Apache)

Fileservices (Samba und PureFTPd).

Extended Service Suite (ESS)


Only available from T-Systems.Full speed ahead, and no empty promises.

Industry leader – no other vender has this capability

Mature solution and proven technology for over 2 years

True multi-tenancy

Hardware and OS platform agnostic

Dynamic provisioning, metering and audit

Customer access portal

Full ICT solution stack

Leveraging leading virtualization products from VMware

dynamic computing

Documents

world largest

full speed

deutsche telekom

desktopvmware

end deployment

demand sap

mastering

charge elements