The Challenge• Siloed, traditional ITIL practices

can drive increased manualwork effort which is unneededin today’s modern private andpublic cloud infrastructures.

• Many ITSM solutions are“cloud based” but have limitedintegration to other cloudservices.

• Agile Development andDevOps demand greaterintegration between applicationmanagement, servicemanagement and the cloud.

• Bring-Your-Own-Device (BYOD)policies and advent of advancedtechnologies such as big dataand IoT are driving the cloud-based ITSM market.

Dynamic solution for Modern Enterprise Service Management

Modern Service Management Benefits

Contact Us• MicrosoftITSM@microsoft.com

Modern Service Management powered by Microsoft Dynamics 365

Success today involves evolution from traditional, “pre-cloud” IT service management systems to Modern Service Management solutions optimized for today’s new hybrid technology landscape.

Cloud technologies such as Azure require evolved operations and service delivery models not available in traditional ITSM solutions. Microsoft services responded to the challenge by defining an evolved approach to IT service management called “Modern Service Management” to address gaps between managing traditional IT systems on-premise, and managing virtualized on-premise services or cloud-born services such as Azure, and Office 365.

Modern Service Management powered by Microsoft Dynamics 365 provides a complete view of services deployed across cloud and on-premise environments. It allows you to support traditional ITSM workloads while leveraging investments in Microsoft productivity capabilities, providing a platform for a modern service management future.

• Ease of Administration: Reduced cost of administration, configuration, and little need for development resources.

• Simple license model: Single user license model for multiple workloads across business functions well beyond IT Service Management workloads.

• Business Analytics: Dashboards, reporting, business analytics and Dynamics Excel Templates provide customers with invaluable insights based on real time data.

• Seamless Integration: Built-in integrations with Microsoft solutions, including Office 365, System Center, Team Foundation Service, Operations Management Suite and Azure.

• No Vendor Data Lock-in: Flexibility to move and operate on-premise and in the cloud, and user-friendly access to data in Dynamics 365.

For more information, visit: www.provance.com/ITSM

© 2016 Microsoft Corporation. All rights reserved. MSFT-1090 | 08.02.2016

Thanks to integrations inherent in the Microsoft Cloud, the following integrations are available:• Office 365 integrations to web applications (Excel, SharePoint,

Outlook, Office 365 Groups, Word, OneNote)• Skype for Business for chat integration and presence• Integrations with Microsoft Azure, leveraging Azure Webhooks

or Azure Service Bus• System Center Operations Manager and Azure Operations

Management Suite for Incident and Event Monitoring• Active Directory and/or Azure Active Directory for identity and

access capabilities• System Center Configuration Manager, Orchestrator or 3rd party

automation platforms for automation, configuration and assetmanagement

• Visual Studio Team Services to support a DevOps Toolchain• PowerBI for analytics against operational data

Modern Service Management powered by Microsoft Dynamics 365

Provance Modern Service Management Solution

Provance IT Service Management (ITSM) and IT Asset Management (ITAM) solution powered by Microsoft® Dynamics 365, manages and integrates the delivery of IT services across hybrid environments. Built-in integrations with Microsoft Operations Management Suite and System Center manage the delivery of modern and traditional IT services using a single solution. Provance ITSM provides a single environment for consolidated and optimized management of hybrid IT infrastructure.

Virtually every feature that makes Dynamics 365 an award winning solution is available for IT Service Management purposes including 360 degree view of the customer, multi-channel support, and social listening.

The powerful Dynamics platform provides you with unparalleled flexibility and performance. Provance ITSM can be hosted as a SaaS, cloud hosted or on-premise solution, and your deployment is completely portable between environments.

Provance ITSM is administered within Dynamics 365, taking advantage of the platform’s ability to manage users, and easily modify and automate your solution without coding. Accessed through the Dynamics 365 browser interface and self-service portal, users enjoy an easily tailored experience from any device, browser or location. Provance ITSM has achieved PinkVERIFY® status for 11 ITIL®

processes, and thanks to Dynamics 365, is simple to extend and configure to meet most business process needs.