dynamics ax, erp outsourcing and managed services by oneneck it services

8/8/2019 Dynamics AX, ERP Outsourcing and Managed Services by OneNeck IT Services

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Agenda

Panel Introduction

OneNeck Overview

Sunny Delight Overview

Targus Overview

Skanska Overview

Panel Questions & Discussion


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Panel Introduction

Facilitator

De Wet Du Plooy, Vice President

OneNeck IT Services

Customers

Mike Kennedy, Global Director of ITSunny Delight Beverages Company

Mark See, CIO

Targus

Chris Stockley, Sr. Vice President and CIO

Skanska USA Building


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Founded in 1997

Primary data center operations

in Phoenix

~150 employees

Supporting over 50 customers and

30,000 users in 59 countries on six

continents

Profitable since inception 8 years

and counting

90% of revenue from outsourcing

contracts

Industry leading customer references

At a glance Introducing OneNeck


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Scale and Complexityof Operations

Introducing OneNeck

Service Desk tickets per year48,000

71

% of issues resolved by the Support Center37

Operating Systems instances supported344

ERP Environments supported85

% of issues resolved in 1 day or less


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Sunny Delight Beverages

Company Background

Leading producer of juiced-based drinks in North America and

Western Europe

Formed from brands acquired from Procter & Gamble in 2004

Eight U.S. and European locations with multiple remote

Distribution Centers

Worldwide headquarters located in Cincinnati, Ohio

European headquarters located in Barcelona, Spain


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Customer Profile

Sunny Delight recently implemented

Microsoft's Axapta (Dynamics AX)

application with the help of OneNeck.

We were most impressed with their

ability to deliver SunnyD's infrastructure

and ERP environments in our highly

complex and fast paced implementation

model. OneNeck continues to

demonstrate a commitment to the

success of our business by providing us

with flexible implementation and support

models.

Services Provided by OneNeck

Provided Services

MikeKennedy

DIRECTOR,GLOBALINFORMATIONTECHNOLOGYSOLUTIONS

Desktop, PDA, and Phone Systems Management

Application Administration

Database Administration

Operating System Administration

WAN/LAN Management

Infrastructure Management

Additional

Services

EDI/E-CommerceTransaction

Administration

Application

Integration

ApplicationFunctional

Support

Application

Development

DataCe

nterFa

cilities

24/7SupportCe

nter


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Application Environment

Applications include those that integrate with the coreDynamics AX solution backbone which handles all aspects of

the business, including:

520 Users

Global ERP Microsoft Dynamics AX

Supply Chain Management Prescient

Warehouse Management

Reporting

HR, Payroll and Expense Management

Global Planning

Microsoft Exchange

Enterprise Information Collaboration


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Technical Environment

Global WAN Connection

36 Window Data Servers

22 Windows Site Servers distributed across customer locations

LAN including secure wireless access Windows 2003/ Active

Directory Databases

SQL and Oracle Microsoft Exchange

Blackberry Enterprise Server

Remote Access via VPN and dial-up

Sharepoint

Desktop and Notebook PCs

VolP Telephony


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Outsourcing Rationale

Sunny Delight brand purchased from Procter & Gamble Needed to implement new, enterprise-wide, operational and

business systems

Global deployment within one year

Required ability to scale

Best Solution Outsource IT operations


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Partner Requirements

Reputable partner who understood business needs Design and build within Transition Services Agreement (TSA)

time restriction

Define the shape of the ERP backbone and implement within

these guidelines: Mitigation of Risk

Overall price performance


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Outsourcing Solution

Dynamics AX chosen as core solution backbone because ofthese key criteria:

Fits SDBCs level of complexity

Cost Effective

Fast ramp-up time

ERP implementation went through intensive prove-out and

order-processing tests to ensure functionality and stability


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Implemented a comprehensive technology infrastructureacross locations in U.S. and Europe

OneNeck supplies:

Project management and data center operations

Application and database administration

Application development and functional support

WAN/LAN support

Phone system and e-mail

24/7 support center support


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Outsourcing Benefits

SunnyD was able to terminate TSA with P&G early OneNeck fees less costly than TSA fees, providing an

immediate benefit

IT infrastructure provided a simpler, more efficient and less

costly environment than the system used at P&G

Each of the applications that feed the total system deliver

what the company needs, without wasteful overhead


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Targus

Company Background

Leading global supplier of mobile computing cases andaccessories

57 offices worldwide and direct distribution in over 145

countries

Worldwide headquarters located in Anaheim, California

Corporate customers enjoy product delivery to any location in

the world


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Customer Profile

t"We are pleased to extend our

relationship with OneNeck. Their

breadth of capabilities and customer-

centric delivery model makes them a

perfect fit for Targus. Through our

outsourcing agreement, we will be able

to focus on our core business objectives

while OneNeck manages the day-to-day

operations of our global enterprise

systems environment.

MarkSee

CHIEFINFORMATIONOFFICER


Provided Services





WAN/LAN Management


Additional

Services


Administration

Application

Integration


Support

Application

Development

DataCe

nterFa

cilities

24/7SupportCe

nter


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Targus


450 Users ERP Solution: Baan IVc

EDI Solution: TLE 6.x

Logistics Solution: Clippership Advanced Materials Planning

Solution

Microsoft Exchange

Corporate Intranet

Extranet


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Targus


WAN / LAN Web Services

Unix

Oracle and SQL databases

VPN / Dial-up / Fiberlink

Windows


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Targus


Centralize IT environment without creating a traditional ITdepartment

Eliminate paper and manual processing systems

Tighten visibility and management of supply chain

Create a global communications environment

Shorten the time to close monthly financials


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Targus


Mid-market focus ERP implementation and outsourcing experience

Globalize Targus IT environment and centralize IT

management and support

Selection and implementation of an ERP System

24/7 support center


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Targus


Baan was chosen because it provided the best fit for Targus userrequirements and business objectives

Developed a centralized technical environment including a global

WAN as a backbone for Targus corporate-wide email system

Implemented Baan Finance

Implemented distribution / logistics, including two significant add-

ons:

#1 Baan-integrated EDI translator to streamline supply chain

management and reduce human error via the manual EDI input system

#2 Automation of the package rating and shipping process with

implementation of a freight management solution integrated with Baanand development of a new Baan module to manage the process


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Targus


As a result of OneNecks implementation of Baan andbusiness process expertise:

Targus EDI systems now effectively manage 50+ trading

partners without manual intervention

Monthly financials close in a more timely fashion with significantly

more accuracy Targus has visibility to its inventory and master production

scheduling worldwide

Targus has been able to scale its business without a

commensurate increase in logistics headcount

27/7 support covering all time zones globally


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Company Background

One of the worlds leading companies in construction-basedservices and project development

Ranked in the top five in Fortune Worlds Most Admired

Companies in Construction and Engineering category

Headquartered in Parsippany, New Jersey Largest contractor in the U.S.

Currently managing over 2,500 projects in the U.S.


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Customer Profile

OneNeck is an ideal partner for

Skanska. OneNecks focus on

customized managed services provides

us with capabilities that are world-class,

yet very cost effective. They are the

clear leader in providing highly-tailored

J.D. Edwards application managementto global businesses.

ChrisStockley

CHIEFINFORMATIONOFFICER


Provided ServicesProvided Services





WAN/LAN Management


Additional

Services


Administration

Application

Integration


Support

Application

Development

DataCe

nterFa

cilities

24/7SupportCe

nter


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550 Users in 26 locations J.D. Edwards/PeopleSoft/Oracle EnterpriseOne ERP 8

Accounts Receivable/Payable

General Ledger

Fixed Assets

Job Cost

Service and Contract Billing

Change Management

HR Benefits Administration

Payroll


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Enterprise / Database Server(s) IBM iSeries 860 12 Way

Deployment Server

Compaq ProLiant DL380 Dual 730 Mhz Intel Pentium III

Citrix / Terminal Servers (7)

HP ProLiant BL20p G2 Quad 3065 Mhz

Windows Terminal Servers (8)

IBM eServer Blade Center HS20 [867821x] Quad 1999 Mhz


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Migration of all acquired companies onto the J.D. Edwardsapplication platform

Direct hiring wasnt the best solution

Desire to have direct resources spend time in areas that

supported Skanskas core functions, not day-to-day ITmanagement


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Flexibility in needed human and technical resources Demonstrated skills in complex J.D. Edwards environments

Cultural and relationship alignment as key factors to success


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How can we help? mentality Customized solution for Skanska in an out-of-state data

center facility

Overlapping responsibilities

Retained layers of control essential to successfulenvironment management


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Skanska was able to meet an aggressive deploymentschedule

Skanska and OneNeck have blended very well, enabling them

to act like a single organization

Great sense of partnership Provided consistently superior experience

Skanska 2006 IT Vendor of the Year


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Panel Questions & Discussion

Facilitator

De Wet Du Plooy, Vice President

OneNeck IT Services

Customers Mike Kennedy, Global Director of IT

Sunny Delight Beverages Company

Mark See, CIO

Targus

Chris Stockley, Sr. Vice President and CIO



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Dynamics AX / ERP Outsourcing and

Managed Services

A CIOs Perspective on Application Management,Infrastructure, Maintenance and Support

A copy of this presentation will be sent to you via email.For more information about OneNeck IT Services:

Phone: (480) 315-3000

Email: [email protected]

Website: www.OneNeck.com


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Thank you for your time

dynamics ax, erp outsourcing and managed services by oneneck it services

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