dynamics crm data migration and integrations microsoft convergence 2009

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Tim Thorpe, Leslie Guffey, Joel Lindstrom and Brendan Peterson provide an overview of data migration and integration topics related to Dynamics CRM 4.0. This presentation was given at Microsoft Convergence 2009 in New Orleans, Louisiana.

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Page 1: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009
Page 2: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integrations with Microsoft Dynamics CRM: User Roundtable

IDCRM17

presented by:

Page 3: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integration with Microsoft Dynamics CRM

Joel LindstromSolution ConsultantCustomer Effective

Brendan PetersonSenior Technical AnalystScribe Software

presented by:

www.crmug.com

Tim ThorpeManager, Information SolutionsYRC Logistics

Leslie GuffeySenior Marketing AnalystYRC Logistics

Page 4: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integrations with Microsoft Dynamics CRM

AgendaWelcomeData Migration Best PracticesData Migration OptionsInteractive discussionWrap-up

presented by:

www.crmug.com

Page 5: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integration with Microsoft Dynamics CRM

Who is CRMUG?The largest, independent user group for users of Microsoft Dynamics CRM

Why should I be a member?Membership covers your whole organization +60+ events annually +Peer to peer networking +Learning and professional development +SIGs, Regional Chapters, Microsoft Conduits = A Tremendous ROI!

presented by:

www.crmug.com

Page 6: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integration with Microsoft Dynamics CRM

Convergence Membership CampaignFree membership every hour, the whole Expo!30% introductory discount!Refer a Member – win a Wii!

Join us at Summit 2009September 14-18, Chicago

For more info:www.crmug.comVisit us at booth #412

presented by:

www.crmug.com

Page 7: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration Best Practices

Plan Test Execute

presented by:

www.crmug.com

Page 8: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration Best PracticesAsk Questions

Who? What?

Why?presented by:

www.crmug.com

Page 9: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration Best PracticesDon’t forklift bad data/practices

presented by:

www.crmug.com

Page 10: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration Best PracticesBreak the project into manageable

components that can be individually processed, evaluated and verified

presented by:

www.crmug.com

Page 11: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration OptionsImport Utility DMM Scribe

Import from Excel/CSV

X X X

Import from databases, xml, web services

X

Create new CRM attributes

X

Schedule imports/integrations

X

Update existing CRM records

X

Step based migrations

X

Preview migration X

Transform data Xpresented by:

www.crmug.com

Page 12: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integrations with Microsoft Dynamics CRM

User Roundtable

Discussionpresented by:

www.crmug.com

Page 13: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

Data Migration and Integrations with Microsoft Dynamics CRM: User Roundtable

Thanks for joining us!Be sure to fill out session evaluations online or at designated stationsFor more information:

[email protected]@customereffective.comleslie.guffey@[email protected] us at booth #412

presented by:

www.crmug.com

Page 14: Dynamics CRM Data Migration and Integrations Microsoft Convergence 2009

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.