dynamics crm - skype for business integration
TRANSCRIPT
Skype for Business-Dynamics CRMIntegration
Dynamics Telephony overview
Out of the box telephone Integration for Dynamics CRM
Inbound screenpop based on CLID
Click to Dial any telephone number from within CRM
Embedded telephone controls (answer, tranfers etc)
Automatic logging of telephone activity in the CRM
Embedded progressive dialer for campaign lists
Telephony statistics available in the CRM dashboards
Historical reporting stored in Dynamics CRM.
Embedded Telephony Controls
Inbound Call Controls and screen pop
Custom Call outcomesTracked & reported in the CRM
Custom Directory
Easy transfer of calls using internal directory
Call Activity DashboardsCRM Dashboards show call activity
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