e-delivery: helping students go the distance mary anne knefel susan reiter jonathan helmke...
TRANSCRIPT
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E-Delivery: Helping
Students Go the Distance
Mary Anne KnefelSusan Reiter
Jonathan Helmke
University of Dubuque
MILC Conference April 10, 2014
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University of Dubuque
1,885 FTE students
Seminary 153 FTE 60% Distance Distance program began 2007
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Perceptions
Negatives Viewed as inferior to residential “Cash cow” Diploma mills
Positives Opens educational opportunities Gives voice to all
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Authentic Learning
Successful learning occurs in context & community
Authentic Distance Learning The essence of distance learning is community Interpersonal issues key to success
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Library’s Role in Authentic Learning
Create a residential experience for Distance students Information Literacy Program
Document Delivery & Interlibrary Loan
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Intersection of IL & ILL
Seminary has unique research requirements
Theological and Biblical Research
Hebrew Exegesis
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Theological Dictionary of the Old Testament
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Biblical Commentaries
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Planning
Organic: Distance Education affects entire library
“Blurred Lines” between IL, Ref, ILL, & Circ Timing always matters Not everything online Students will reach out to multiple access
points
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Hebrew Exegesis Course Page
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Hebrew Exegesis Assignment
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1st ILLiad Customization
ILLiad status identifies distance students Keep stats Route requests
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2nd ILLiad Customization
Requests are routed to an ILLiad custom queue
Most are doc del
Alerts ILL staff to any book requests
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3rd ILLiad Customization
ILLiad is encoded to print “Mail to Patron” on received books
ILL staff does not have to remember which are distance requests
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Finally – ILL Staff EvaluatesThe good, the bad, the ugly
Process by ILL – ‘good’ citations (70%)
Refer to librarian for help (20%)
Refer back to patron (10%)
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The Good
Citation will have title, page numbers and terms often no call # ILL staff still can retrieve & scan
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The Bad
Citation with Volume & pages; no term Term & pages; no volume
A librarian may be able to help
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The Ugly A citation with no
Volume number Page numbers No terms or terms not in English
Back to patron – ILL staff e-mail or cancels
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And Uglier
Sometimes students will just give it a shot
Obviously it goes back to the patron for more info
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Tips For Success
Adhere to a 10% or 30 page maximum
Establish a firm turnaround time – 48 hrs.
Promote ILLiad as the point of access
Offer mailing of ILL books
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Document Delivery Statistics
2008/2009 2009/2010 2010/2011 2011/2012 2012/20130
50
100
150
200
250
300
Online
Residential
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Reflections
ILL and Reference
Working with faculty on assignments
Assessment
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Future
ILLIAD and WorldShare Developments
E-books: commentaries?
Changes at the Seminary=changes at the Library