e gov @piyush

8/8/2019 e Gov @Piyush

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e-governance 1

PRESENTEDBY-

PIYUSH DEWANGAN

--Governanceovernance


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e-governance 2

Government : sum total of the systemby which a state or community isgoverned.

E-Government: the electronic systemsadopted by any govt. for enablingtransactions which aid in governing a

state or community.Governance: the process by which we

collectively solve our problems and

meet our societys needs.

INTRODUCTION


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e-governance 3

The govt. of Indias definition of e-governance as using IT to bringabout SMART governance.

S=simple

M=moral

A=accountable

R=responsive

T=transparent

-GOVERNANCE


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e-governance 4

What is e-governance ?

t is th etransformation f governmento provideEfficientConvenient &TransparentServicesothe &itizens Businesseshrough&nformation CommunicationTechnologies


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e-governance 5

What is NOT e-Governance ?

-Governance is not about ut about !overnance

-Governance is not about computersut about itizens!

-Governance is not about t r a n s l a t i n g processesut about t r a n s f o r m i n g !rocesses


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e-governance 6

E-Governance Applications

Few examples, where citizen interfaces withGovernment :

Delivery of Products ( eg. MTNL Directorydistribution)

Delivery of Services ( eg. Hospital, Police,Post )

Delivery of Information ( eg. Govt. schemes, fundsutilization )

Online Transactions ( Applying for DrivingLicenses)

1.


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e-governance 7

rans ormat on rome-Government to e-

Governance

Government

Information

Data bank

&

Transactions by Govt.

only

Data bank &

Transaction

s by Govt. &

end users

also

End User:

- Citizens- Employee

- Business

- Other Govt. Department

Government

Information

End User:

- Citizen- Employee

- Business

Requ

est

Req,

views

,

comm

ents


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e-governance 8

E-India Architecture

GOIAgencies

StateAgencies

erviceProviders

Government

ome PCs

IntegratedCitizenerviceCentres

Mobile

Kiosks

DTV

Access

Citizens

Businesse

s

Beneficiaries

StatePortals

GOIPortals

/Frontend Middleware

IndiaPortal

NGOPortals


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e-governance 9

Rankings


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e-governance 10

states

Tamil Nadu 1

Himanchal Pradesh 2

Delhi 3

Haryana 4

Andhra Pradesh 5

Chhattisgarh 6

-Rank 2008 09 -Rank 2007 08

4

7

1

18

8

3

: - -ource IDC Dataquest Best e Governed States ra


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e-governance 11

Rajasthan

Gujarat 8

Maharastra 9

Goa 10

Assam 11

Uttaranchal 12

Up 13

7 11

19

6

2

12

13

16

: - -ource IDC Dataquest Best e Governed States ra


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e-governance 12

Excellence in Government Process Re-Engineering Public Distribution System-Online, Dept. of

Food, Civil Supplies and Consumer Protection,Govt. of Chhattisgarh and NIC

Exemplary Horizontal Transfer of ICT-based Best

Practice E-CITY,Ahmadabad Municipal Corporation, Gujarat

Outstanding performance in Citizen-Centric ServiceDelivery

Jaankari,DAR&PG, Patna, Govt. of Bihar

Innovative usage of Technology in e-Governance Sujala Watershed Project,

Watershed Development Dept., Govt. of Karnataka

Special Sectoral Award- Focus sector Health

Tele-opthalmology Project-Vision Center,

Dept. of Health, Govt. of Tripura

ationa awar s or-governanceGoldld


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e-governance 13

nitiative taken by thovernment of Gujarat


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e-governance 14

SWAGAT

State wide attention on publicGrievances by application ofTechnology.

On a single day each month, applicantsfrom across the state submit their

long-standing grievances online fromthe districts headquarters to the chiefMinisters office. The chief minister onthe same day directly interacts with

the applicants and the districtsadministration through videoconference and attempts to resolve thegrievances on the spot.

E-gramThis project envisages taking IT to all the


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e-governance 15

The JAN SEWA KENDRAS

These are citizen facilitation centers spreadover all the 25 districts head-quarters ofthe state as well as all the 225 talukahead-quarters.

1.One day governance services

Services delivered within 1 hour on thesame day as the application 2.Time-limit disposal

The services are delivered as per thecommitment of time made under the

citizens charters.

E-CITY

Under this initiative , City Civic Centers have

been established in all the 7 municipalcorporations & 112 of the 145


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GYAN GANGAThis is a rural connectivity project which

gives internet access to the rural populaceof Gujarat, introducing them to the worldof information & networking them withhealth (including tele-medicine),agriculture, educational and

govt. services. IWDMS

Integrated work flow and documentmanagement systems

This is an initiative taken by the state

secretariat for enabling decision-making Policy formulation

Correspondence & data management

Tracking of document & inter-operability

Standardization of procedures across


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e-governance 17

What statistics say ?

The Leaders USA

3.11

Australia2.60

Singapore2.58

Canada2.52

U.K.2.52

Germany2.46

The Followers Malaysia

1.63

SouthAfrica1.56

Philippines1.44

India1.29

China1.04

e-Government Index on a scale of 0-4


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e-governance 18

Potential e-GovernanceApplication areas

Citizen Services

Employment

Bridging the Digital Divide

Revenue

Postal

Health

Education

Justice

Trade

Public Grievances

Human Rightsetc


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e-governance 19

e-Governance Mission Partnership between various stake holders with objectives

as follows :

e - Citizen : To receive govt. services, access them on line24x7x365 days , and participate in

governance process

e -Business : To access Govt. services, for faster economicdevelopment, and participation in value

addition to govt. services

e Employees : For better communication / understanding, Increased productivity, participation in strategic planning

e Government : To Increase productivity / efficiency, build good relationships with others for good

governance.


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e-governance 20

Leadership should be provided fromhigher levels of govt. for initiating andimplementing pilots. but once a pilothas been found successful , the

replication should become theresponsibility of the state govt.

There must be empowered e-govt.coordinators at various levels like

district level, state level, central level. A strong framework for e-governance

and for its overall management . A criteria for defining success of a

project.

-u se d e g o ve rn a n ce p ro g rat h a v e fo llo w in g co m p o n e n


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e-governance 21

A legal framework at the central andthe state level.

Inter operability framework

Information security policy andpractice

Outsourcing policy

Commitment to innovation

ontinues


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e-governance 22

It is application of Information & Communication Technology(ICT) for

interaction between :

1.G2C, C2G-Government & citizens 2. G2B, B2G - Government & Business

3. G2G - Inter / Intra Government 4. G2E Management & employees

Various Stake Holders in e-Governance


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Four Stage Model Of-Governance


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e-governance 24

Catalogue Online presence Catalogue presentation

Downloadable forms

Transaction & -Services forms on line

Working database supporting online transaction

ertical integration Local systems linked to higher level systems

Within similar functionalities

orizontal integrati Systems integrated across differe

-Real one stop shopping for c

Technologica

l&organizati

onalcomplexity

sparse integration complete

simple

complex


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e-governance 25

qA framework for evaluation maybroadly contain the followingfive factors:-

1.Citizen-centricity

2.Technology

3.Sustainability

4.Replicability

5.Integration

-luation of e Governan


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e-governance 26

1.Citizen-centricity1.Citizen-centricity

Efficiency Percentage compliance to specified service levels Total user time saved

Total user money saved

Percentage increase in usage

User convenience Availability of the system 24*7

Use of local language interface

Simplicity of usage

Usefulness of help menus

Convenience of location

Service provided Alignment of services provided to users needs

Extent of process re-engineering for removal of non-valueadded actions

Value addition


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e-governance 27

Architecture

Comprehensiveness of architecture

Conformance to national/international architecture

Extent of use of open source systems

Standards

Compliance with open standards

Design & adoption of meta-data standards

Security

Extent of compliance with security architecture

Privacy of user data , present & known to user Extent of user and financial authentication procedure

Scalability

Database integrity & scalability

Degree of scalability of project

Scope for enhancements of HW interfaces

.TechnologyTechnology


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e-governance 28

Reliability Accuracy of results

Consistency of results

Alternate delivery channel in case of

breakdowns External audit ability

System for architecture compliance and audit

Open standards compliance enforcementmechanism

Security standards compliance mechanism Maintainability

Ease of installation

Extent of parameterization for customization

Technology made according to Indian whetherand usage standards

ontinueontinue


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e-governance 29

Internal Organizational structure to support the project

Extent and adequacy of employee training

Role clarity and employee buy -in

Employee involvement in design andimplementation

External Period of continuous functioning

Strength of PPP arrangement

Cost-effectiveness Reduction of cost of government

System of collection of user charges

Extent of increase in revenue

Mechanism to recover capital cost

If PPP, extent of commercial viability to privatepartner

Sustainabilityustainability


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Functional Degree of generic processes introduced

Extent to which project results in a product

Extent of other projects that has been replicated

in this project Technical

Extent to which project results in a product

Extent of other projects that has been replicatedin this project

Multiple platform deployment feasibility

Quality of project documentation

Commercial Availability of commercial arrangement for

replication

Attractiveness of transaction cost to induce

.ReplicabilityReplicability


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e-governance 31

Service Links to similar and complementary

services Extent of grouping of service

Vertical Extent of vertical integration Ability to asses the service at the state

or national level from the same entry

in the local portal Percentage of services that have been

integrated

Horizontal

Complete one-stop shop for everyovernment service

. IntegrationIntegration


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e-governance 32

It can be categorized into fourcategory:-

Govt. to citizen in the urban

environment(G2C-U) Govt. to citizen in the rural

environment(G2C-R)

Govt. to business (G2B) Govt. to Govt. (G2G)

On the basis of investments made:-

-Governance projects

Category ofproject

Pilot project Rolled-out project

Small Rs 50 Cr.


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e-governance 33

E-Sagu is a tool for an IT based personalized agro-advisory system.

Sagu means cultivation in in telugu language.

It aims to improve farm productivity by delivering highquality personalized (farm-specific) agro- expert

advice in a timely manner to each farm at thefarmers door steps without the farmer asking aquestion.

Advice is provided on a regular basis (typically once ina week) on everything from sowing to harvesting,which reduces the cost of cultivation and increasesfarm productivity as well as quality of agro-commodities.

The e-sagu system offers a next-generation agro-advisory tool & supplements and integrates it intothe existing agricultural extension system.

-SAGU


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e-governance 34

. . . . . .ontinues

cientist delivers expert advice by getting


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gricultural experts

ommunication System[ / / . .Internet courier T ph

gricultural information system( , , , ,crop photos farm data farmer data weather data soi

-E sagu local center -E sagu local center -E sagu local center

Farms Farms FarmsFarms Farms FarmsFarmsFarmsFarms

C C C C C C C C C

-sagu main center

-sagu System


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e-governance 36

Bhoomi project of online delivery of landrecords In Karnataka demonstrate thebenefits of making govt. records more openso that citizens are empowered to challengearbitrary action.

The dept. of revenue in Karnataka hascomputerized 20 million records of landownership of 6.7 million farmers in the state.

In the bhoomi project, a printed copy of the RTC(records of rights, tenancy & crops) adocument needed for many task such asobtaining bank loans giving proof ofownership etc, can be obtained online byproviding the name of the owner or plotnumber at computerized land record kiosks in

177 taluk offices.

BHOOMI


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. %osses 1 3 of potential investments becau. %osses 1 3 of potential investments becau% -n 70 of the disputes in courts are land% -n 70 of the disputes in courts are land


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e-governance 38

E-Dhara land record managementsystem was conceptualized tomanage land records by using

information tech. as a tool. The system was designed to provide

prompt issuance of computerized

RoR (records of right)across thecounter and online updation of landrecords.

-DHARA


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e-governance 39

Visible improvement in quality of servicesprovided to citizens.

Allowing farmers/citizens easy access to theirrecords.

Infuse transparency in providing service tocitizens.

Ease of administration . Facilitating easy maintenance.

Prompt updation of land records.

Making land records temper-proof. Reduction in service delivery time(delivery of

RoR, without delays, harassment or bribery).

Platform for providing more citizen-centricservices.

Ensuring self-sustainability of the system.

-ective Of e Dhara Sys


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KHAJANE is a major e-governance initiative of the

Karnataka state govt. It is a Govt.-to-Govt. (G2G)project, except for

service pensions and social security pensions,which have an interface with the citizens.

This project was implemented mainly to eliminatesystematic deficiencies in the manual treasurysystem and for the efficient management ofstate finances.

This is the only project where, from the time of

approval of the state budget to the point ofrendering accounts to the govt., the entireactivity can be tracked through the system.

KHAJANE project has been appreciated by the

govt. of India & has been awarded Silver Icon

KHAJANE


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e-governance 41

To harness the benefits of ICT and to deliver the servicesin a more efficient manner, the GoK has launched aproject called Bangaloreone.

This was launched on 2 April,2005.

This project is aimed at delivering various G2C G2B

services to the citizens of Bangalore. The project is completely service oriented & aims at

continuous enhancements to ensure efficient deliveryof services.

Bangaloreone runs on the PPP model.

The GoK is keen to provide integrated services to itscitizens, deploying the tools of ICT to enhance;

Speed

convenience

Certainty &

accountability

BangaloreOne


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Non-Stop services: services on a 24*7 basis,including all holidays.

One-Stop shop: multiple services of the govt.and private companies are available underone roof.

No service Charges:

Jurisdiction-free services: any time any wherebasis

Choice of payment mode: can pay using

cas/cheque/DDs/credit cards. No more standing in queues

Quality service: waiting & transaction times fordelivery of services are defined, within whichservices will be delivered.

atures of BangaloreOn


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e-governance 43

Citizen-friendly ambience:

EQMS: this is in place at all thecenters to monitor the transactions

and the waiting time for eachtransaction.

Service through the Internet: citizen

can also avail the bill paymentservices for a few of the depts.

Through the Bangalore One

website.

ontinues


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e-post was developed using the PostgreSQLdatabase, under the Redhat Linuxoperating system.

It has been implemented in around 800head post offices around he Country.Operational training was given to every e-post center to run the software.

E-Post is a service under which printed or

even handwritten messages of customerare scanned and transmitted as e-mailthrough the internet. At the destinationoffices, these messages are printed,

enveloped and delivered by postman, likeother letter to the iven ostal addresses.

-Post


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- overnance Initiativeovernance InitiativeInnChhattisgarhhhattisgarh


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e-governance 46

e-Kosh is an integrated product conceptualized,designed. Developed and implemented byNIC, Chhattisgarh state center(NIC-CGSC).

It ensures the process automation at treasuries,sub-treasuries, finance depts., Directorate oftreasuries, Divisional joint director offices anddrawing and disbursing officers.

It covers all activities from the entry point tothe exit point, with respect to budgetcommunication to budget controlling officers(BCOs) and allotment to DDOs, online billpassing from treasuries, monitoring ofexpenditure, payments, receipts, letter ofcredit (LoC) system for works accounts andpension administration.

-KOSH


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e-Panchayat

Chhattisgarh Government has startedPanchayat Computerization (

http://epanchayat.cg.nic.in/) in Statethrough use of Information &Communication Technology.

Land Records Computerization in

ChhattisgarhThe project is named 'BHUINYA' meaning

'The Land' in Chhattisgarhi language.There are 16 districts and 98 tehsils in

the state. Under this project one server

. .thers
http://epanchayat.cg.nic.in/http://epanchayat.cg.nic.in/


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Nation identity cards scheme The NISANI card is a multi-purpose card which

would replace 20 types of popular cards likecitizenship, succession, ATM cum DEBIT,

electoral roll, blood group, PAN, Religion, cast,date of birth, date of death, education, eyedonor, disability, driving license, gender, ownhome, domicile, identity, death& birthregistration.

Real e-governance challenge if implementablewill facilitate the election Commission,Census directorate of India, registrar general,health ministry, ministry of home, education,finance, food, district collector, police dept.eye & blood bank and the CITIZENS of India.

NISANI


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