e gov report

8/14/2019 e Gov Report

1/23

e-Governance

The ubiquitous mouse has a special place in the Indianpsyche. It is revered as the vehicle of Lord Ganeshatheremover of all obstacles. Today, in the arena of governance,its Pentium-powered avatar reigns supreme in the hands ofan increasingly e-literate janata

One click is deemed good enough to cut the much-dreaded Indian red tape to shreds. Another one takes thewind out of all those touts hanging around public offices.

Public accountability and responsive services seemsuddenly just a blip way. Welcome to the transformingpotential of eGovernance

2

GROUP 3


2/23

Introduction

E-Governance Defined.

Definitions of eGovernance range from the use of

information technology to free movement of informationto overcome the physical bounds of traditional paper andphysical based systems to the use of technology toenhance the access to and delivery of governmentservices to benefit citizens, business partners andemployees.

Why eGovernance

It provides a framework and direction in theimplementation of Government Policies for the following: Across the Public Sector Organizations and the

institutions (G2G)

Between Government and Business Community (G2B)

Between Government and Citizens (G2C)

The term eGovernance has different connotations:

1)eAdministrationThe use of ICTs to modernize the state; the creation of

data repositories for MIS, computerisation of records.2)eServices

The emphasis here is to bring the state closer to thecitizens. Examples include provision of online services. E-

GROUP 3


3/23


4/23

eGovernance in IndiaThe Indian government is using IT to facilitategovernance. The IT industry is doing its bit to help as

public-private partnerships become the order of the day,says Atanu Kumar Das

The last couple of years have seen e-governance droproots in India. IT enables the delivery of governmentservices as it caters to a large base of people acrossdifferent segments and geographical locations. Theeffective use of IT services in government administrationcan greatly enhance existing efficiencies, drive downcommunication costs, and increase transparency in thefunctioning of various departments. It also gives citizenseasy access to tangible benefits, be it through simpleapplications such as online form filling, bill sourcing andpayments, or complex applications like distanceeducation and tele-medicine.

According to Sudhir Narang, vice-president, government

GROUP 3


5/23


6/23

says, "As far as e-governance projects are concerned, thegovernment is gradually changing its role from an'implementer' to a 'facilitator and regulator.' It willencourage private sector participation in e-governanceprojects, so more projects in e-governance based uponthe public private participation (PPP) model should comeabout in the near future."

Agriculture, power and education are fields where thegovernment makes use of IT to provide services tocitizens. The revenue collection department is in theprocess of using information technology for applicationssuch as income tax. Some notable examples:

1)A Kolkata-based hospital leverages e-governance fortropical medicine. The hospital employs tele-medicineto assist doctors in rural areas as they analyze andtreat panchayat residents. This method does away withpatients having to travel all the way to Kolkata fortreatment. Patients feel better being examined in theirown village. Using tele-medicine, the hospital is able to

dispense its expertise to far-flung districts. The patientgoes for an examination to the local doctor in thepanchayat. This doctor is in contact via a voice & dataconnection with a doctor at the hospital for tropicalmedicine. Thus, the panchayat resident gets thebenefit of being treated by both a local doctor and ahospital specialist.

2)The Karnataka governments Bhoomi project has ledto the computerisation of the centuries-old system ofhandwritten rural land records. Through it, the revenuedepartment has done away with the corruption-riddensystem that involved bribing village accountants toprocure land records; records of right, tenancy andcultivation certificates (RTCs). The project is expectedto benefit seventy lakh villagers in 30,000 villages. A

farmer can walk into the nearest taluk office and ask

GROUP 3


7/23

for a computer printout of his land record certificate forRs 15. He can also check details of land records on atouch-screen kiosk by inserting a two-rupee coin. Thesekiosks, installed at the taluk office, will provide thepublic with a convenient interface to the land recordscentre.

3)In Gujarat there are websites where citizens log onand get access to the concerned governmentdepartment on issues such as land, water and taxes.4)In Hyderabad, through e-Seva, citizens can view andpay bills for water, electricity and telephones, besidesmunicipal taxes. They can also avail of birth / deathregistration certificates, passport applications, permits /licences, transport department services, reservations,Internet and B2C services, among other things.

5)eChoupal, ITC's unique web-based initiative, offersfarmers the information, products and services theyneed to enhance productivity, improve farm-gate pricerealization, and cut transaction costs. Farmers canaccess the latest local and global information onweather, scientific farming practices, as well as marketprices at the village itself through this web portal-all inHindi. eChoupal also facilitates the supply of highquality farm inputs as well as the purchase ofcommodities at the farm. Given the literacy andinfrastructure constraints at the village level, this

model is designed to provide physical service supportthrough a choupal sanchalak-himself a lead farmer-whoacts as the interface between the system and thefarmers. The contents of this site in their entirety aremade available only to the registered sanchalaks.

GROUP 3


8/23

Government initiatives

The national e-governance plan (2003-07) reflects thestrategic intent of the central government in the rightperspective. Many projects are earmarked under thisplan, and it is trying to address the digital divide.

Kunkalienkar says that from a political perspective, after

watching the performance of some IT-savvy states in therecent elections, the system has woken up to the need tofocus more on rural development. "The political systemsare keener to use IT to disseminate information faster tofarmers, disburse loans, improve education and thehealth systems in villages, etc. There is a clear-cutincentive to do it as 60 percent of the vote-bank still livesin rural India."

The central government has analyzed and appreciatedthe concept by creating a separate e-governancedepartment headed by a secretary to trigger e-governance in India. The World Bank, ADB and UN havebeen approached, and in response they are generouslyfunding e-governance projects.

In future, education, agriculture, statewide area networks(SWANs) and Community Information Centre projects will

GROUP 3


9/23

be rolled out backed by a strong public privateparticipation model (PPP) to achieve long-termsustainability.

Projects with PPP models in these segments can

revolutionize the governance experience. In the nextcouple of years the industry is expected to grow by 22-25percent.

Overview of Trends in the Indian Market

Government in India is emerging as the fourth

largest vertical purchaser of InformationTechnology (IT) after the telecom, manufacturingand banking and finance industries. According toGartner estimates, the Indian government hasspent around US$ 1 billion on InformationTechnology in 2002. This includes the expenditureof the Central and State governments onhardware, software, telecommunication

equipment, telecommunication services, and ITservices, but excludes salary costs of IT staff. In

GROUP 3


10/23

fact, the government accounted for 9 per cent ofthe total IT spending in India for the year 2002,and in five years that is estimated to go up to 15per cent. Though E-Government is still in itsinfancy, over 20 states/union territories alreadyhave an IT policy in place. In terms of basiccomputerization, police departments, treasury,land records, irrigation and justice are seen ashaving the maximum potential.

3% of the plan expenditure of each central ministryis allocated towards computerization and most ofthe state governments also follow a similar

strategy. NASSCOM estimates that in the next fiveyears, state governments in India will spend closeto Rs. 15,000 Crores (US$3.3 Billion) oncomputerizing their operations. This estimateexcludes major projects such as the NationalIdentity Card that is currently undergoing pilotimplementation and is likely to be executed withinthe next five years. This project alone is expected

to cost the government between 10,000 and15,000 Crores (US$2.2-3.3 Billion).

According to NASSCOM, the E-Governance marketis witnessing year-on-year growth and is estimatedto be Rs. 1400 Crores (US$308 Million) in size in2001-02. The E-Governance market grew by 18%last year and is the highest growing vertical in the

domestic IT market. NASSCOMs analysis of E-Governance implementation undertaken in 10 keyStates revealed that the southern States of AndhraPradesh, Karnataka, and Tamil Nadu are leading interms of implementing projects at different citizen- Government interface points. Others like Kerala,Gujarat, Maharashtra, Madhya Pradesh, WestBengal and Rajasthan, are catching up fast.

GROUP 3


11/23

GROUP 3


12/23

*As on 31 March 2003

Source: Ministry of Communications and Information Technology

GROUP 3

State-wise Teledensity

Teledensity

URBAN RURAL TOTAL

Delhi 30.2 0 26.9

Punjab 25.7 4.6 11.6

Kerala 23.7 7.9 11.1

Andaman & Nicobar 15 7.7 9.6

Maharashtra 19.3 2.2 9

Himachal Pradesh 39.6 5.4 8.4

Tamil Nadu 15.2 2.1 7.8

Gujarat 17.8 2.5 7.4

Karnataka 15.8 2.4 6.5Haryana 16.5 2.3 6.1

Andhra Pradesh 16.5 2 5.6

Uttaranchal 12.6 1.3 4

West Bengal 11.5 0.9 3.7

Rajasthan 11.3 1.3 3.4

Madhya Pradesh 10.2 0.6 2.9

North East 9.2 0.9 2.7

Jammu & Kashmir 8.3 0.5 2.5

Orissa 11.3 0.9 2.2

Uttar Pradesh 8.8 0.6 2.1

Assam 11.5 0.5 1.9

Jharkand 6.1 0.4 1.6

Chattisgarh 5.6 0.4 1.4

Bihar 9.3 0.5 1.3

Total 15.2 1.5 5

*As on 31 March 2003 Source:

Information Technology
http://www.dqindia.com/content/top_stories/103101501.asp#http://www.dqindia.com/content/top_stories/103101501.asp#http://www.dqindia.com/content/top_stories/103101501.asp#http://www.dqindia.com/content/top_stories/103101501.asp#


13/23


14/23


15/23

Conclusion

Hazarding judgments about relative performances ofstates based on the available information are a rathertricky business. In the Indian landscape, states likeAndhra Pradesh, Karnataka and Madhya Pradesh seem tohave more thought-out policies and many initiatives onthe ground, but islands of innovation exist across the

board. This needs to be sorted out fast. The future is poised on how efforts can sustainmomentum and meet the load of increasing expectationsand demand; how governments are able to learn fromeach other and leapfrog; whether citizens, particularly thedisadvantaged, can and will influence the face of e-governance and the role that civil society organizationswill need to play towards this; and the huge challenge in

upscaling successes. Worthy of mention here is theunexplored potential in the gizmos of a lesser god likecable TV, radio etc.

E-governance is not just the Internet as the commonperception goes and governments need to move back ina certain sense, to reappropriate the oldercommunication tools like radio and cable TV. A critical

mass of people is required to push e-governance to thenext gear.

The [email protected] seems to be aplatform with much promise for the exchange of ideas.Finally, governments need to start putting in place MISthat track user and beneficiary profiles of their initiativesand ensuring that e-governance is meaningful to the lastwoman.

GROUP 3


16/23

1 CORE POLICIES Overall Vision, Mission, Strategy andApproach.

2 COREINFRASTRUCTURE

National E-government Intranet (NICNET,ERNET and other service providers), Statewide Intranets, National eGovernment DataCenter State Data Centers

3 SUPPORT INFRA. Service delivery infrastructure at State,District, Block and Village levels includingWireless infrastructure for last mileconnectivity

4 INTEGRATED SERVICES India Portal State Portals ElectronicDocument Interchange

5 CORE PROJECTS Income Tax Passport Visa & ImmigrationProject Central Excise

6 HRD & TRAINING E-Governance policy makers Chief Information Officer Project specific training

7 TECH. ASSISTANCE Support for undertaking survey on needs,expectations, etc, Benchmarking ofinterventions, Feasibility studies,

8 ORGNASATIONALSTRUCTURE

National Electronic Governance Council

9 R & D Architecture, Standards, IntegrationStrategies, Language technologies

GROUP 3


17/23

Electronic payment systems

10 AWARENESS &ASSESMENT

E-Readiness assessment of various States/DepartmentsSetting up of Virtual E-Governance ForumsAssessment of E-Projects

KARNATAKA AND E-GOVERNENCE

KARNATAKA aims to be the leader in e-governance withinthe next two years, when all the public-facing initiativesundertaken by various State departments would begin toshow results, said the State IT Minister, Mr. D.B. Inamdar.

Speaking at the inaugural of the seminar on IT forcommon man and e-governance in Karnataka, Mr.Inamdar said the State Government is of the firm belief

that IT should be utilized to usher in an era e-governanceaimed at demystifying the role of the Government,simplifying procedures, bringing in transparency, makingneed based, good quality timely information available toall citizens and providing all services in an efficient andcost-effective way.

Mr. Inamdar said the Government is convinced that e-

governance could help bridge the gap between the richand the poor, urban and rural population by providing

GROUP 3


18/23

equality of opportunity in a more meaningful way and byempowering the less privileged sections of the society.However, there should be a change in the mind-set of theadministration for e-governance measures to bear fruit,he added.

The top bureaucracy had to take up e-governance on awar footing for the benefit of IT to reach all sections ofthe society, he added.

The Confederation of Indian Industry (CII) and the StateInformation Technology Department organized theseminar.

Mr. Vivek Kulkarni, Secretary, State Information Technology and Biotechnology department, said thatwhile the industry was free to choose its customers, theGovernment did not enjoy the same liberty.

``Those we serve lack access to information technologytools and that is the biggest stumbling block in the way ofdelivering e-governance,'' he added.

Mr. Kulkarni also called for co-operation from the industryto define parameters for selection of companies so thatproblems relating to Government procurement could besorted out.

Karnataka's IT policy focuses on using e-governance as atool and delivering a Government that is more pro-active

and responsive to its citizens. The Government'sMillennium IT policy, 'Mahithi', emphasizes theimportance of taking IT to the common man. Severalefforts for implementing Government projects usingelectronic means are being carried out, under its IT policy.

The State has implemented and will be implementingseveral e-governance projects and actions. The variousdepartments of the State Government are alsointroducing electronic means to computerize their

GROUP 3


19/23

activities and take IT to the masses. Each Governmentdepartment has conducted several departmentalactivities in e-governance.

Bhoomi

Bhoomi Project Karnatakas computerization of landrecords system, also known as Bhoomi, is part of abroader state policy called Mahithi. It was started adecade ago or more as a central-sponsored schemeduring the early 1990s. However, the project lay in coldstorage for a while until about five years ago when RajivChawla was posted as additional secretary to the revenuedepartment. Chawla, a computer science graduate from

IIT Kanpur, commenced the project process again fromscratch. It is noteworthy to mention that it was hisconvincing power and five years of tireless efforts thatmade Bhoomi a big success today. Karnataka has 6.7million farmers and 20 million records of rights, tenancyand certification (RTCs), spread across 177 talukas in over30,000 villages. The Herculean task of the project beganwith the digitization of manual records. Chawla says "It's

the sheer size of the database that is the most exciting

GROUP 3


20/23

part of the whole project. There are 20 million records.Each record has 45 fields. That's a total of 70 millionfields."

Yuva.comAt another remote village, a group of rural youth areundergoing training in IT-related services. An IT trainingscheme called Yuva.Com has been conceived by thegovernment agencies. Under this scheme, trainingcenters are being established in each of the 225assembly segments in the state with the target of training

100,000 rural youths.

Khajane

An official sitting at the State Secretariat (administrationoffice) can check treasury payments on his PC. A projecttitled Khajane (Treasure) essentially involves thecomputerization of 225 treasuries. Karnataka's treasurypayment system handles over $4.166 billion (Rs. 20,000crore) annually. This consists of, among other things,payments to 1350,000 old-age pensioners, physicallyhandicapped people, and destitute windows, and 470,000

other pensioners, including retired government officers. The government-to-government service is helping toeffectively monitor transactions.

Mahithi:IT PolicyKarnataka's IT policy focuses on using

eGovernance as a tool and delivering a government thatmore pro-active and responsive to its citizens. The

GROUP 3


21/23

government's Millennium IT Policy Mahithi emphasizesthe importance of taking IT to the common man. SaysVivek Kulkarni, IT Secretary, and Karnataka: Severalefforts for implementing projects using electronics meansare being carried out, under the umbrella of Mahithi.

Submitted To: Submitted By:

Mr. H.C. Jain GROUP 3

State wise eGavernance Projects

1)BHOOMI, KARNATAKA

GROUP 3
http://www.mit.gov.in/SA/2.asphttp://www.mit.gov.in/SA/2.asp


22/23

2)CARD, ANDHRA PRADESH

3)e-DISTRICT, TIRUVARUR, TAMIL NADU

4)FAST, ANDHRA PRADESH

5)FRIENDS, KERLA

6)GYANDOOT, DHAR, MADHYA PRADESH

7)KALYAN DOMBIVLI MUNICIPAL CORPORATION, MAHARASHTRA

8)KOSHWAHINI, MAHARASHTRA

9)SARITA, MAHARASHTRA

10)CIC, LAKHIMPUR DISTRICT, AASAM

11)DRISHTEE KIOSKS, TEJPUR-SONITPUR DISTRICT, AASAM

12)BHULEKH, ORISSA (ANGUL)

13)COMMERCIAL TAXES, BIHAR

14)e-COMPUTERISED OPERATIONS FOR POLICE SERVICES eCOPS)

15)ELECTRONIC DATA INTERCHANGE (EDI) OF NIC

16)ELECTRICITY POWER BILLING, BIHAR

17)E-PROCUREMENT, ANDHRA PRADESH

18)GSWAN, GUJARAT

19)INTEGRATED FINANCIAL INFORMATION SYSTEM (IFIS), ANDHRA PRADESH

20)KAVERI, KARNATAKA

21)KHAJANE, ONLINE TREASURY COMPUTERISATION PROJECT, KARNATAKA

22)LOKMITRA, HIMACHAL PRADESH

23)SAUKARYAM, ANDHRA PRADESH

24)SETU, MAHARASHTRA

GROUP 3
http://www.mit.gov.in/SA/3.asphttp://www.mit.gov.in/SA/4.asphttp://www.mit.gov.in/SA/5.asphttp://www.mit.gov.in/SA/6.asphttp://www.mit.gov.in/SA/7.asphttp://www.mit.gov.in/SA/8.asphttp://www.mit.gov.in/SA/9.asphttp://www.mit.gov.in/SA/10.asphttp://www.mit.gov.in/SA/11.asphttp://www.mit.gov.in/SA/12.asphttp://www.mit.gov.in/SA/13.asphttp://www.mit.gov.in/SA/14.asphttp://www.mit.gov.in/SA/15.asphttp://www.mit.gov.in/SA/16.asphttp://www.mit.gov.in/SA/17.asphttp://www.mit.gov.in/SA/18.asphttp://www.mit.gov.in/SA/19.asphttp://www.mit.gov.in/SA/20.asphttp://www.mit.gov.in/SA/21.asphttp://www.mit.gov.in/SA/22.asphttp://www.mit.gov.in/SA/23.asphttp://www.mit.gov.in/SA/24.asphttp://www.mit.gov.in/SA/25.asphttp://www.mit.gov.in/SA/3.asphttp://www.mit.gov.in/SA/4.asphttp://www.mit.gov.in/SA/5.asphttp://www.mit.gov.in/SA/6.asphttp://www.mit.gov.in/SA/7.asphttp://www.mit.gov.in/SA/8.asphttp://www.mit.gov.in/SA/9.asphttp://www.mit.gov.in/SA/10.asphttp://www.mit.gov.in/SA/11.asphttp://www.mit.gov.in/SA/12.asphttp://www.mit.gov.in/SA/13.asphttp://www.mit.gov.in/SA/14.asphttp://www.mit.gov.in/SA/15.asphttp://www.mit.gov.in/SA/16.asphttp://www.mit.gov.in/SA/17.asphttp://www.mit.gov.in/SA/18.asphttp://www.mit.gov.in/SA/19.asphttp://www.mit.gov.in/SA/20.asphttp://www.mit.gov.in/SA/21.asphttp://www.mit.gov.in/SA/22.asphttp://www.mit.gov.in/SA/23.asphttp://www.mit.gov.in/SA/24.asphttp://www.mit.gov.in/SA/25.asp


23/23

For completion of this report we have referred to the

following:

Data Quest magazine

Express Computer Journal

Online Articles of Various Newspapers

The HinduThe Times Of India

Business Line

Various websites

comatc.com

expesscomputeronline.com

ciol.com

bangaloreit.com

e gov report

Documents