E-Governance Initiatives : Future Plans

Madhya Pradesh

Dated: 9th Oct 2009

Anurag Jain Secretary

Department of Information TechnologyGovernment of Madhya Pradesh

Vision

• Improve the life of the common man leveraging the strengths of e-Governance

• Attracting investment so that the educated youth contributes to the development of the State

• Create a pool of highly skilled professionals who are at par with the best in the country

• Transforming Resource based economy to Knowledge based economy

Presence of Progressive & stable leadership

IT Policy in place

NASSCOM AT Kearney Report reconfirms the Investment Destination as Madhya Pradesh. Indore has been declared as challenger, Bhopal and Gwalior as Followers.

Presence of STPI in Indore. Gwalior and Bhopal in Pipeline

11 IT SEZs – “Formal approval” granted by BOA. [ 4 in Government and 7 in private sector]

Power to Industry through dedicated feeder; no power cuts for the industry

6 basic service provider – BSNL, Reliance, Bharti, Vodaphone, Idea and Tata

Large network of Optical Fiber across the State (approx. 24000KM)

2 International Airports coming up in MP

Road Infrastructure - 40,000 kms. built in last 5 years. All Divisional Headquarters will be connected to State Headquarters by 4 lane roads in next 3 years.

Presence of Institutions like IIITM, IIM, IIITDM, IIFM, Judicial Academy, NLUI, School of Good governance etc

The state has abundant resource of engineering graduates Peaceful law and order situation MP is home for everyone and nobody is considered outsider

Advantage I.T. @ Madhya Pradesh

How do we compare with othersIncentive Andhra Pradesh Karnataka Tamil Nadu Madhya

Pradesh

Labour Laws

Exempted, units are permitted for self certificate.

Exempted Exempted Exempted

Power Cut Exempted Relaxation Exempted Dedicated feeder

Stamp Duty

50% reimbursement

Concessions 50% reimbursement

100% exemption

Zoning regulation

Exempted Relaxation Relaxation 100%

Land Rebate at Rs 20,000 per job

50% rebate on the cost of land

NA Rebate at Rs 25,000 per job or at 25% market rate

Enabling Environment

Committed leadership for transforming the governance

Policy focus on e-Governance

All major departments have appointed CIOs / ACIOs and are trained regularly through NISG

3% of the non salary expenditure of the State is mandated to be spent on IT

Computer application recognized or ‘O’ level certification from DOEACC prescribed as minimum qualification for class III recruitments

Introductory Training compulsory for all employees below 55 years by GAD order

Change management through training & capacity building

Excellent use of Video Conferencing by all departments for control and monitoring regularly

Annual IT Awards instituted in the State

Government Efficiency

Computerization has resulted in increased efficiency and reduced costs

In Jan shikayat nivaran department, implementation of samadhan on line has resulted in reduction of pendency from 59896 in 2005 to 632 in 2008

Implementation of file monitoring system in Mantralaya has resulted in saving more than 30,000 man hours per year

Performance Management System in the Chief Minister's office has resulted in higher planned fund utilization

Video conferencing results in saving to the tune of Rs. 30 crores per annum

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National e Governance Plan

In sync with NeGP.

The MP SWAN to be fully operational by end of October 2009.

Total 9232 CSC to be functional. Presently 5000+ CSC rolled out. The proposed project shall be fully operational by December 2009.

Data Centre is being established in Bhopal. DPR approved, building under construction.

Capacity Building Roadmap developed and being implemented.

Established SeMT

SSDG-DPR prepared, sanction from GOI received, consultant appointed and RFP under preparation.

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Present I.T. Initiatives First State in the country to have Cyber Treasury - has led to effective financial

management

Project Krishinet is empowering farmers

Mandi computerization has helped farmers to make better informed decisions

Online transport department has led to better delivery of citizen services, like registrations and issue of licenses; better tax compliance hence increased revenues; effective tool for crime investigation;

e-Procurement system has been implemented with complete government backing

Computerization of Land Records

Present I.T. Initiatives …Contd.

Chief Minister’s Secretariat computerized: Performance Management system Work flow automation for CM declarations, references,

tour notes compliance Samadhan online – System to redress public grievances;

has reduced pendency from 59896 in 2005 to 632 in 2008 Parakh – Monitoring program for delivery of basic

services in all 52000 villagers Online fund transfer, monitoring and supervision of all Rural

development department

Project E-Samvad implemented in Higher education Department

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Present I.T. Initiatives …Contd.

Tele – Bhugtan - bill payment system implemented in distt Jabalpur

Child Record Information system implemented in Jabalpur Div.

GPS based Monitoring system for Jabalpur and Indore city buses

Automated Meter Reading (AMR) has been successful in saving pilferages

Forest stock maps on GIS platform; Fire Alert Monitoring system has set precedence in High tech IT application

Pattas under Tribal Rights Act made using GPS and GIS through PDAs

MPOnline…Official Portal of GoMP

Initiative to make citizens from inline to online

Joint venture company between GoMP and TCS

One Stop Window and integrated with other government departments

Delivery through more than 1200 Urban kiosks and about 2000 CSCs

over 63 services belonging to over 22 govt. departments

Forms (250+) of 37 departments made available

Key services include online application submission, fee payment and online counseling of Vyapam exams/ RGTU, Universities like Makhanlal, Jiwaji, Devi Ahilya etc.

Till date 16.28 lakh transactions amounting to Rs. 131.74 crores

No. of visitors on the portal 87.81 crores

Integration of CSCs to with MP Online. MP Online to open kiosks only in urban areas.

Trying to achieve the financial inclusion objectives utilizing CSC Network

OBJECTIVES ACHIEVED

MPOnline has helped the Government of Madhya Pradesh in achieving its mission i.e. Anywhere anytime Government services Shift from Citizen In-Line to Citizen On-Line Transparency between Citizen and Government Reducing the delays in decisions Reduction in transaction costs Reduction in interface between Government & Citizen An Opportunity for gainful Employment

MPOnline has helped the Government of Madhya Pradesh in achieving its mission i.e. Anywhere anytime Government services Shift from Citizen In-Line to Citizen On-Line Transparency between Citizen and Government Reducing the delays in decisions Reduction in transaction costs Reduction in interface between Government & Citizen An Opportunity for gainful Employment

Further, this has been achieved with: No investment in infrastructure No need to deploy and retain trained IT personnel No cost for any government department

Further, this has been achieved with: No investment in infrastructure No need to deploy and retain trained IT personnel No cost for any government department

BENEFITS FO

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SAVINGS FOR THE PROFESSIONAL EXAMINATION SERVICES BOARDNo. of Applications 500000 Total Cost

Printing of OMR Form 3  

Printing of Rule Book 15  

Printing Cost of Admit Card 5  

Total Cost Per Application 23 11500000

Processing Cost    

Entry Cost Per Form 5 2500000

Processing Days 250  

Employee Cost - Vyapam  

- No. of Employees 10  

- Cost Per Day 1000 2500000

Employee Cost - Temporary  

- No. of Employees 100  

- Cost Per Day 300 7500000

Postal Charges for Admit Card 6 3000000

OMR Maintenance Cost (4) 350000

Other Administrative Cost    

Transportation cost (Per 10 Rule Books) 100 5000000

Employee Cost - Admin 50 2500000

 Total Savings   34850000

Saving Per Lac   6970000

SAVINGS FOR STUDENTSCost for Students Cost (Manual) Cost (Online) Savings

Visit to department to get the application form 100 25  75

Cost of preparation of Bank Draft 35 - 35

Cost of registered mail or courier 35 - 35

Cost of Photocopy 25 25 -

 Cost of online application - 50  (50)

 Expenditure per regular student 195 100 95

SAVINGS FOR STUDENTS

SAVINGS FOR DEPARTMENT OF TECHNICAL EDUCATION

SAVING

S DELIVERED

TO STAKEH

OLD

ERS - CO

UN

SELLING

Course Total Applicants No of Allotments Not Alloted

MBA 15,781 14,000 1,781

MCA 4,949 4,000 949

B. Pharma 23,000 2,388 20,612

 Total student 43,730 20,388 23,342

Students Expenditure Manual Counseling

Online Counseling Savings

Cost of travel 600 - 600

Cost of Accommodation (3 days) 1,000 - 1,000

Cost of Food & Beverages 400 - 400

Online Charge - 100 - 100

 Expenditure per student 2,000 100 1,900

 Total Expenditure for students 4,07,76,000 20,38,800 3,87,37,200

DTE Expenditure Manual

Counselling Online

Counselling Savings

Cost of Stationary 10 - 10

Cost of Tent 40 - 40

Cost of Light 40 - 40

Cost of Local Travel 20 20 -

Cost of Food & Beverages 100 - 100

Cost of Remuneration 140 90 50

DTE Expenditure per student 350 110 240

 DTE Total Expenditure 71,35,800 22,42,680 48,93,120

Time SavingManual

CounsellingOnline

Counselling Savings

Time duration (in Month) 4 1 3

Employee Involved 60 6 54

Parallel Counseling Not be Possible Done  

“Citizen Facilitation center” First step towards the aim of creating a “Single Contact Number" (Help line no./ Toll

free no. 155343) 

The Contact Centre handles incoming and/or outgoing telephone calls, from/to the citizen for services provided on behalf of Government of Madhya Pradesh.

The “Citizen Facilitation Centre”, working on the principles of Public Private Partnership (PPP), started on 23rd August ‘08 with 25 active seats.

Departments that are providing Citizen Services, and presently there are twelve department with 30 seat.

Attending Minimum 800 to 1000 calls per day

More than 2.00 lakh calls received up till now

GIS Based Applications –iGEO

Features

Initiative taken by NIC

Web-based G2G GIS application

Facilitates inter departmental and enterprise requirements

Generation & display of habitation and road profile

Provides details & display of nearest road from a selected habitation

Distance computation & traverse

Query map output

Display & up-dation of thematic maps

Tool bar for zoom, pan and map Composition

Salient Features Digitization of all block road maps Map-based Monitoring Used for planning & updation Lower cost of software ownership Increased return on investments

Impact/Benefits Effective tool for planning rural road connectivity

to habitations Helps in better management of facilities, achieving

transparency, planning & monitoring processes Efficient up-dation of thematic maps

GIS Based Applications –UAD

VTMS is a state of the art information system for locating; monitoring and managing the public utility vehicles of Bhopal Municipal Corporation (BMC)

A web based software application integrated with GPS .

Includes garbage disposal vehicles, water tankers, fire tender vehicles and any other public utility vehicle (e.g. earthmovers, road rollers, JCBs, etc).

Till date implemented in 50 vehicle

Forest Department

Extensive use of IT in forest department Applications development

Fire alert & messaging system Forest office management system Wild life management system Survey of forest dwellers land Forest financial management system

Establishment of data center EdUSAT network Forest network Digitization of forest map

Transport Department

Transport Department of M.P. is pioneer in using Information Technology for providing citizen centric services.

Computerisation in M.P. Transport started 7 years ago with issuance of smart card based Driving License and Registration Certificate

Gradually all the processes of Transport offices have been computerised and data has been made available through internet and SMS for access by citizens.

M.P. is the first state to provide value added services like "Online Tax Payment" and " Online Dealer Point Registration"

License Appointment and Application System Now an applicant can take appointment for the test and processing of application to get license from RTO. Applicant will fill the application form online and make payment for the same and select the date and time of appointment and he / she has to go to RTO office on the selected date and time. Applicant will make payment using the payment gateway of MPOnline Kiosk or by using net banking option of SBI. Data is then transferred to corresponding RTO to obtain the required services

Dealer Point Registration System Dealer can get register vehicle from its own desk by using this system. Registration number will be allocated to vehicle at the time of registration after making a payment using SBI net banking account. Provisional Certificate of Registration will be handed over to owner of vehicle at the very same time Data is then transferred to corresponding RTO to obtain the required services Smart Card based Certificate of Registration will be dispatched to him via Registered post.

Online Payment System Registered user can pay all type fees and tax online using this system Payment is made using net banking account of SBI User can get the print out of receipt after confirmation of payment from bank Data is then transferred to corresponding RTO to obtain the required services

MIS Detailed MIS reports are in the system for decision making to the department Comparison reports for last 3 years are generated for Revenue, Certificate of Registration, Licenses

Computerization @ Transport Department of Madhya Pradesh

Computerization @ Transport Department of Madhya PradeshTax Recovery Notice Generation Recovery Notices for vehicles who are tax defaulters are generated from Central Server Same notices are delivered to owners using postal service for recovery

E-Sewa User can view the full details of Vehicle, Driving License, Learner License User can view his tax assessment chart and able to find the deficiency on a particular vehicle User can view the status of National Permit Draft submitted at Transport Commissioner office

SMS Service User can send SMS at 53030 in the format as “TD REG <REG NO>” and find the basic details of the vehicle Similarly, other command for finding the details as required by user on Driving License, Learner License, Permit, Fitness ect

Smart Transport System This system is used for generation of end document at each of RTO The list of documents are as following

Paper based Learner License Smart Card Based Driving License Smart Card Based Certificate of Registration Paper based Permits Paper based Fitness Certificate Paper based No Objection Certificate Paper based Cash Receipts

Computerization @ Transport Department of Madhya PradeshSearching of Vehicle from E-Sewa for RC No MP04GA9629

Computerization @ Transport Department of Madhya PradeshSearching of Driving License from E-Sewa for DL No

MP07/002691/05

Projects under Process

Digitization of Cadastral Maps in process

Online updation of Land Records; Digitally signed khasras to be made available through CSCs

Hospital Management Information System

VAT computerization

Complete Roll out of e- District project in all districts

Future Projects in Pipeline

Online availability of backend support for project e- District Computer literacy program for citizens Complete Shift from individual websites to portal management Content Management to increase the value of information on

Government websites. Migration of websites - by creation,

updation, publishing, translating, archiving and retiring Consolidation of IT Infrastructure Upgradation of Treasury & Accounts Department Use of Cross platform, bilingual and mobile computing

Thank You