e-governance master plan grand duchy of luxembourg 24-02-2005 centre culturel de rencontre –...
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E-governance master planE-governance master plan
Grand Duchy of LuxembourgGrand Duchy of Luxembourg
24-02-2005
Centre culturel de rencontre – Abbaye de Neumünster
Gérard SOISSON
Service eLuxembourg
Organisational structuresOrganisational structures
…
Parliament
Governmentcouncil
Minister for the Civil Service
and Administrative Reform
Coordination committee for the modernisation of the state
Service eLuxembourg(Coordination, planification & secretariat)
Working groups CIE Ministry
Member Member Member Member
Ministry Ministry
Member
Global strategic frameworkGlobal strategic framework
National vision
& eEUROPE STRATEGIC OBJECTIVES
TYPESof INTERACTION
FIELDS of ACTION
ACTION PLAN
Strategic objectivesStrategic objectives
National vision& eEUROPE
TYPESD’INTERACTION
FIELDS of ACTION
ACTION PLAN
TRANSPARENCY
INCLUSION &PARTICIPATION
EFFICIENCY &EFFECTIVENESS
COMPETITIVITY
KNOWLEDGE
CONFORMITY
Types of interactionTypes of interaction
National vision& eEUROPE
OBJECTIFS DEMISE EN OEUVRE
PLAN D’ACTION STRATEGIC
OBJECTIVES
Fields of actionFields of action
National vision& eEUROPE
TYPESof INTERACTION
OBJECTIFS DEMISE EN OEUVRE
ACTION PLAN
ORGANISATION &MANAGEMENT
CONTENT & SERVICES
TECHNOLOGIES &INFRASTRUCTURES
EDUCATION & PROMOTION
SECURITY &PRIVACY
LEGAL FRAMEWORK
STRATEGIC OBJECTIVES
Fields of action – Some key aspectsFields of action – Some key aspects
Organisation & managementDocumentation and formalisation of the procedures – Simplification and reduction of the procedures – Electronic administration (Electronic document management; classification and archiving standards; promotion of the use of e-mail; integrated messaging; groupware; online payment; e-procurement; …) – Remote working
Content & servicesProduction of content – Knowledge sharing – Digitalisation – Coherent and global web strategy – Usability – Accessibility – Quality standards
Technologies & infrastructuresInteroperability – Strategic horizontal infrastructures – Broadband
Education & promotionE-learning – ICT training – Awareness raising
Security & privacyAction & prevention (to inform, to communicate, to increase public awareness, to securitize, to promote) – Reaction (to assist, to help, to intervene, to sanction) – Monitoring new developments – Legislation
Legal framework
Action planAction plan
Urbanisation & infrastructure
Sup
port
ing
mea
sure
s
Web content
Business Process Reengineering
Interoperability & Interaction
Sec
toria
lso
lutio
ns
Action plan – Some key projectsAction plan – Some key projects
National vision& eEUROPE
TYPESof INTERACTION
OBJECTIFS DEMISE EN OEUVRE
PLAN D’ACTION STRATEGIC
OBJECTIVESFIELDS
of ACTION
Electronic documentmanagement
Electronic signature &identification
National register
Public services portal
Intranet of the state
Horizontal &thematic portals
Nearly everything has already been said ...Nearly everything has already been said ...
• The objectives of this master plan and the identified fields of action overlap to a large extent with the eEurope action plan and the Lisbon agenda.
• Nearly everything has already been said on the global strategies and the objectives to pursue in the field of egovernment.
• A relatively large consensus seems to exist. The objectives are known and most of the open tasks are identified.
• However, an efficient approach allowing for those ideals and visions to be turned into concrete results is still all too often missing.
Some obstacles on the way from theory to practiceSome obstacles on the way from theory to practice … …
• New challenges and paradigm change
• Administrative reform and need of new skills
• Lack of conclusive evidence and of best practice gathered over a longer period of time
• Lack of concrete and functional solutions
• Need to standardize, to centralize and to search for synergies
• Lack of costumer focus
A lot has still to be doneA lot has still to be done ... ...
• The highest risk factors for the achievement of the objectives of egovernance are organisational questions, habits anchored in our thinking, structures that all too often follow their own agenda rather than that of the end user and fear of change.
• Lacking all too often are people who can be the interface between technological possibilities and the objectives and principles being pursued on a global level, mediators who can translate theoretical ideals into practice.
• The EU could play a more important role of catalyst by demonstrating best practice, by being the first to turn these ideas into practice, and thereby showing that the strategic objectives can be achieved.