e-government as customer mait heidelberg ministry of economic affairs and communications [email protected]
TRANSCRIPT
e-Government as customer
Mait Heidelberg
Ministry of Economic Affairs and Communications
Some milestones
1993 - government web page1995 - first public sector database in internet1998 – state portal www.riik.ee2001 – x-road2002 – PKI, ID-card2002 – www.eesti.ee portal2005 – i-voting
Background (I)
Small country
Having all institutions and complexities as “normal” state
Small public sector – IT is the key for administration to survive
Background (II) - build-up of stateGovernment and constitutional institutions
Ministries
Agencies
County governments
Local governments
CorporateManagement
Process 1
Function 2 Function 3 Function 4 Function 5
Process 2
Process 4
Process 3
Function 1
Essential components needed for smooth electronic service provisioning
Some common tools and principles for identification, authorisation and security.
Some common understanding and practices for interoperability
X-road
In narrow sense – middleware solution for services connecting different databases and identified users.
In wider sense – common de facto agreement for interoperable and secure services in (but not limited to) public sector.
TX-ROAD - Internet
SS
AS
SS
AS
SS
AS
SS
AS
IS of the Tax Board
services
Popula-tion
Register
services
Vehicle Register
services
…
Other IS
State databases/information systems X-Road center
KIT(Citizen’s portal)
Public PortalInstitutional view of the State Thematic view of the State
http://www.riik.ee http://www.eesti.ee
X-Road sertification center
Main server I
Main server II
(Elion)
Monitoring
SS
AS
National Databases Register
(IHA)
HELPDESK
Tools centrally developed by the State, i.e. the State Portal
SS
AS
Banks
x 5Banks
a) authenti-ficationb) pay-ments
c) services
EIT(Business’ portal)
AIT(Civil Servant’s portal)
SS
AS ID-Card
SertificationCenter
SertificationCenter
Private portal (subject and his/her rights identified)
SS – security server AS – adapter server
Some data about e-Gov users
• 61% of population uses Internet at least once a week
• 75% of Internet users have used e-Gov services
… but
• 75% have no idea what e-services must be further developed
• 19% are happy with current situation
• 6% have some ideas for future needs