Module 1 Medicines and the law

Module 1 Role of the health and social care workerUnder what circumstances can you pass on confidential information?

In the interests of the well-being of the individual To comply with the lawWhen you are filling in a report, what do you think you should record?

FactsWhich of these scenarios do you think would be beyond the boundaries of your role?

Lending the service user some moneyWhich three of the following are the Common Inductions Standards?

Person-centred support

Equality and inclusion

Communicate effectively

Which six of these should be recorded in a report?

Accidents involving the individual

The date and time of the care session

Any financial transactions

Any medical intervention received

Medication given to the individual

Your signature

Which of these could be an objective from your Organization Mission Statements?

Recognising each service user as a individual

Which two of the following should you do when writing a report?

You should give an accurate factual account of events

You should use plain, uncomplicated language

Which three of the following statements about Common Induction Standards are correct?

They provide you with the basic skills necessary to work in adult health and social care

They place the needs of the individual at the heart of the social care services.

They ensure that you are properly supervised and appraised

It is a requirement that you know how to access a complete list and current copy of all organization policies and procedures?

True

Which of the following are three reasons why your organization has policies and procedures about its purpose?

So you can carry out your role correctly and responsibly

As a direct result of the law

For safety reasons

Which three of the following are the purposes of record keeping?

To provide an accurate record of what happened in case of a dispute

To pass on information

To provide information for future planning

Team work is about maintaining the quality of care as it is passed on to your colleagues?

True

Which three of the following are best positioned to give advice, information and support about the organization, your role and the role of others?

Your colleagues

Your manager

Your team members

Can you match each professional to the role they play in supporting the individual?

Can refer individual to medical specialists Doctor

Provide care staff with support and training Care manager

Ensures decisions are made in the individuals best interest Advocate

Ensures that the individual is not in an abusive environment Social worker

Which two of the following statements about storage of confidential information are correct?

Confidential information stored on laptops should be password protected and kept in locked storage

Paper-based confidential information should always be locked away.

Which three of the following are part of the code of practice for social care workers?

Establish and maintain the trust and confidence of service users and carers

Uphold public trust and confidence in social care services

Protect the rights and promote the interest of service users and carers

How does the code of practice for social care workers affect you?

To ensure my conduct does not fall below these standards

Module 2 Personal developmentWhich one of the following is most important for your career advancement?

Improving your professional skillsCan you identify which of the following should be emphasised as part of a performance appraisal?

Your accomplishments Professional progress Your professional goals Performance standards Performance measuresThe family and friends should not be involved in the care of the individual

FalseHow should you reflect on the knowledge and skills that you have learned at work?

Review new skills learned Identify areas where you can improve Set yourself goals for improvementHow can you make the most of your appraisal?

Prepare for the appraisal in advance Set future goals Identify areas for improvementCan you identify which activities require good communication skills and which require good literacy skills?

Literacy skills;

Completing a report Taking notes Keeping records Reviewing a care planCommunication skills;

Listening to a supervisor Understanding individuals Building relationships Speaking to a colleagueCan you distinguish the personal skills from the specific skills?

Personal skills

Being patient

Building relationships

Explaining things

Appreciating others

Working well in a team

Specific skills

Food hygiene awareness

Infection control

Administering medicines

Which of these people can give you feedback on your work with an individual in your care?

The individual The individuals doctor The individuals friendsCan you identify which of the following are the most common ways you can learn and improve?

By doing By asking questions By observing colleagues By recognising mistakesWhat is an appraisal?

A formal review of your performanceIdentify the general skills you require to be an effective care worker

Ability to work in a team Good interpersonal skills Ability to communicate effectivelyWhich of the following can influence how you work?

Your experiences Your beliefs Your attitudesWhy is supervision important?

It determines if you are applying your skills properly It enables your supervisor to provide you with immediate feedback It provides you with an opportunity to talk openly with your supervisorWhich of the following is the key benefit to learning how to perform a task properly?

To develop good habitsWhich three of the following are typical measures of learning?

Supervision

Written assessment

Verbal assessment

Which one of the following is most important for developing a skill?

Practicing the skill repeatedly

Which three of the following sources of support are most useful for helping you achieve your personal developments goals?

Supervision

Training sessions

Performance appraisals

Which of the following should be emphasised as part of the self assessment?

Identifying your skills and knowledge

Which three of the following statements about feedback are correct?

Feedback is an opportunity to learn

Feedback lets you know how youre doing

Feedback should be given immediately

Which three areas should you consider when you are trying to identify a skills gap?

Your career goals

The future requirements of your job

The current requirements of your job

Which one of the following is used to measure functional skills?

Assessment tool

Which of the following are three ways you should reflect on the knowledge and skills that you haved learned at work? Set your goals for improvement

Identify areas where you can improve

Review new skills learned

Which three of the following skills are transferable?

Multi-tasking skills

First aid techniques

Good interpersonal skillsModule 3 Communicate effectivelyWhich of these actions can help you communicate with an individual?

Maintaining eye contact as your communicate Using objects, signs and gestures for reinforcementTouch should never be use as a form of communication?

False

Identify the two ways you can improve your ability to communicate?

Give the individual time to understand what youve said

Use gestures and objects to reinforce what you sayWhich of the following statements about communication are correct?

Communication is only effective if both participants are involved Its important to be able to say what you mean and to be understood by other people Some individuals in your care may not be able to say what they mean or understand what you are sayingHow can you communicate better with individuals when English is not their first language?

Use gestures and pictures to reinforce what you are saying Learn some key words of their first languageHow could you find out if an individual has specific communication requirements or preferences?

Check their care planIndividuals are allowed access the information about them held by the care organisation. The law states that:

The request for information must be made through the Records Manager The Records Manager must check the identity of the individual making the requestWhat does the Data Protection Act state?

Records must be obtained legally Information must not be destroyed Records must not be sent abroad Information must be protectedWhat can you do if language is a barrier to communication?

Find someone in your organisation who speaks the language Ask a relative to act as an interpreter Use a translation serviceWho should contribute to a communication profile?

The people who work with the individual The individual in your care The individuals friends and familyWhich two of these statements about communication profile are true?

A communication profile should be written from the point of view of the individual

A communication profile should be updated regularly

Can you identify the two situations where you are allowed to give out information about the individual in your care?

When it is required by law

When it is in the individuals interests

How can you become a more effective listener?

Ask open questions and offer choices to the individual Allow individuals enough time to think and respond to what you say Repeat back what youve been toldMatch the physical impairment to its associated communication difficulty

Difficulty reading written communications Visual Difficulty understanding verbal communication - Hearing Difficulty being understood SpeechWhy is it important to communicate effectively with everyone involved in the care and support of the individual?

To learn about the individuals needs To ensure that each carer will provide the same level of service To ensure all medical information is passed onWhere can you find information on the forms of communication preferred by the individual?

Care planWhat affects the communication process?

Ability of the people communicating The culture of the people communicating The reason for communicatingWhich of these three are situations that present barriers to communication?

The room is quite dark

The room is very warm

People are listening to loud music

Can you identify the three items you could use to make communication with an individual easier?

Which three of the following statements about eye contact are correct?

Avoidance of eye contact makes people uncomfortable

Eye contact confirms that the person is listening

Eye contact engages the person were speaking with

Which two of these are good rules for effective communication?

Listen actively, confirming what youve been told

Maintain good eye contact, without staring

Can you identify the two ways in which you can overcome social barriers to good communication?

Use unhurried, polite speech

Use gestures

When you are dealing with confidential records, you should make sure that the information they contain are kept secure. Which three of the following are useful security procedures?

Dont discuss confidential information where you can be overheard

Add passwords to all electronic files

If you see unauthorised people reading files, report them to your manager

Can you identify the two ways that you can encourage individuals to communicate?

Add things that change regularly, such as calendars, to the environment

Give them things that they can interact withModule 4 Equality and inclusion

Can you identify which of the following are forms of discrimination?

Race Gender Disability Age Religion Sexual orientationThe Equality Act 2010 replaces previous laws relating to equality with a single Act

TrueWhich of the following statements are true?

You must offer the same quality of service to all individuals, regardless of their race, religion, sex or sexual orientation Discrimination in the provision of health care is always illegal Discrimination is less favourable treatment based on protected characteristicsWhat does prejudice mean?

Making unfounded assumptions about peopleTreating everyone equally means treating everyone the same?

FalseHow can you counteract common feelings about old age in elderly service users?

By treating them with dignityWhich of the following statements is true?

All individuals in care must have equal access to care servicesWho should you contact if you find it difficult to report a case of discrimination?

Your supervisor The appropriate authority Your managerThe ethical values, assumptions and conventions taught to us by our parents and the society in which we grew up. What is being defined in this statement?

CultureWhich of the following statements are true?

Some women from ethnic minorities are uncomfortable if a man they dont know is present in the room Lack of eye contact from an individual from an ethnic minority does not necessarily mean inattention or lack of respectCan you identify which five of the following are common sources of support for information about equality?

The internet

Your manager

Your supervisor

Books

Videos

In the care sector, what is the aim of the Equality Act 2010?

To ensure service user is provided with the same quality of serviceModule 5 Principles for implementing duty of care

What must you do to fulfil your duty of care to the individual?

Keep knowledge and skills up to date Protect their health and wellbeing Respect their dignity Be open and honest Uphold reputation of your professionWhat does a duty of care ensure?

Those providing care do so to the highest levels of safety and qualityOnly your manager can raise concerns about poor practice or abuse within an organisation

FalseWhen can a dilemma arise due to your duty of care?

When the individual decides to do something that you might consider unsafeOnly you manager can raise concerns about poor practice or abuse with an organization?

False

Can you match each term to its definition?

A wrong decision or wrong action Error

Anything unusual that happens to the individual Incident

Something that could have caused harm but did not Near miss

Any incident that leads to harm, loss or damage to people in care Adverse event

Which of the following incidents should be reported immediately? Individual receives the wrong medication

Module 6 Principles of safeguarding in health and social careCan you match each type of abuse with the statement that best describes it?

Misuse of restraints Physical Sexist behaviour Discriminatory Verbal threats Emotional Use of pornography SexualWhich of the following could be signs of physical abuse?

They may react inappropriately to specific people A history of unexplained falls or minor injuries, bruises, abrasions and burns.Can you identify the useful details often contained in official reports on cases of abuse?

Shortfalls in practices Corrective actions Missed opportunities Specific events Updates to the legislationWhich of the following actions should you take if you suspect abuse is occurring?

Ask your manager for help in dealing with the situation Contact the police if you suspect a crime has been committed Report your suspicions to your supervisor, manager, senior manager, Social Services or the Safeguarding teamWhat is the role of the carer in responding to cases of abuse?

Record what the abused individual discloses Put changes to workplace policies into action Report suspicions to management or Social ServicesWhich of the following could be signs of financial abuse?

They may have an inexplicable or sudden inability to pay bills They may have a change in spending patternsWhat should be your first concern in an emergency case of abuse?

Ensure the individual is safeWhich of the following statements about reporting abuse are correct?

Carers have a duty of care to report all suspicions of abuse Speaking out against abuse prevents a culture of silence from developingCan you identify what you should do during an investigation of abuse?

Support your service users Support your colleagues Follow the support plan Cooperate with investigators Maintain privacyWhich of the following statements about recording cases of abuse are correct?

Information discovered during the investigation will be recorded You should record the exact details of what an abused individual discloses to youWhich could be considered signs of sexual abuse?

A history of urinary infections Finger mark bruises on upper arms and groin area Dressing inappropriately or improperlyWhich of the following are considered financial abuse?

Theft FraudWhich of the following statements related to policies for safeguarding individuals in care are correct?

The policies should reflect best care practices The policies define carer roles and responsibilities The policies should adhere to the National Minimum StandardsCan you identify the topics that typically appear in a policy for safeguarding service users?

Reporting abuse Environmental safety Recruitment Complaints procedures Whistle-blowing Visitors proceduresWhich five of these factors increase an individuals risk of abuse?

Verbal communication issues Physical frailty

High dependency on carers

Not knowing ones rights

Isolation from the community

Abuse based on the individuals disability is known as what type of abuse?

DiscriminatoryWhich two of the following statements about abuse are correct? Denying an individual of their basic rights is a form of abuse

By reporting and preventing abuse, you can help individuals receive the help they need

Module 7 Person-centred support

Can you sort the symptoms of confused states from the characteristics of depression?

Confused State

Hallucinations Disorientation

Slurred speech

Depression

Feelings of isolation Thoughts of deaths

Acute anxietyWhat two pieces of information would you find in an individuals care plan? The individuals likes and dislikes What care support the individual needs

Which five of these are stages in risk assessment?

Record the findings Identify the hazards

Identify who may be harmed

Consider existing precautions

Review and revise

Equipment and adaptations in the home such as chair lifts are referred to as?

Assistive technologyIn which two ways can you help the individual make informed choices? Ensure they understand all the details of the decision they are about to make

Provide them with up-to-date and relevant information

Which of the following is a common sign an individual is suffering from the early stages of dementia?

Impaired short term memoryWhich three of the following statements about spirituality are correct?

Spiritual well being is fundamental to good emotional and mental health We all have unique spiritual needs

Spirituality usually defines how we live our lives

Which three of the following are aspects of end of life care?

Supporting people to die in a way that they choose

Providing support to minimise pain and suffering

Helping individuals to plan to say goodbye to loved ones

Which two of the following are mental exams used to help diagnose dementia?

MMSE

6-CIT

What should you do if the individual cannot communicate their spiritual or religious needs?

Ask family members what practices are important to the individual

Which two of the following are legal requirements that govern risk assessment? Employers must record the findings of risk assessments

Employers must assess the risk to employees and other people

How should you address an individual in care?

Address them as specified in their care plan

When should a risk assessment be reviewed?

There is an accident or changed to a process

Which three of the following do you need to have in place in order to plan for the individuals future? A clear vision of what the individual wants

An understanding of how goals will be achieved

An understanding of the implications of achieving a goal

You should encourage the individual to participate in support networks?

True

Which two of the following statements about dementia are correct?

Dementia usually affects older individuals, especially those over 65

Dementia is the gradual decline in an individuals ability to think, remember and learn

Which of the following are two skills that you need to be a good communicator? Be a good listener

Be observant

Module 8 Health and safety in an adult social care setting

Which two of these are rules should you follow when carrying a load?

Make sure the load doesnt block your vision

Dont juggle the load to change your grip. Support the load, then change grip

Which two of the following religions prohibit followers from eating pork? Islam Judaism

According to COSHH regulations, what two pieces of information must be recorded on a safety Data Sheet? The steps to take in case of an accident involving the substance The precaution to take when handling the substance

Care work can be particularly stressful as you are helping people who may ne anxious, angry, depressed and facing serious illness or disability?

True

Which of the following it is unlikely that your organisation will have a security procedure for?

Extreme weather conditions

Which of the following are two measures for ensuring your safety at work?

Regular contact with your supervisor

Security devices for raising an alarm

Which of the following is a traditional fasting period in the Hindu religion?

ShivaratriCalcium, which found in dairy products, is particularly beneficial for what?

Strengthening bones

Can you identify the six typical injuries that could be caused by failure to follow the correct manual handling procedure?

Dislocation Tendon damage

Spinal disc injuries

Trapped nerve

Pressure sore

Proper sequence for washing hands?

1 Wet your hands

2 Apply cleanser

3 Create a lather

4 Rinse and dry

Which two pieces of equipment could you use to transfer an individual from one level surface to another? Slide sheet Transfer board

The main benefit of fibre in the diet is that it helps prevent which of the following diseases?

Crohns disease

Which two of the following can a strict vegetarian can eat?

Sugar Pasta

Can you match the ways that substances can enter the body to their description?

By breathing in Inhalation

By swallowing Ingestion

By a forceful breech of the skin Injection

By passing through the skin Absorption

You must always wash your hands before handling food. You should always wash your hands immediately after you handle which three of the following?

Raw egg Raw fish

Raw meat

Which three of the following pieces of information should be contained in a Health and safety policy?

A risk assessment that identifies the hazards

The name of first-aiders and fire marshals

An evacuation plan for the building

What colour lid is on the container used to dispose of sharps containing hazardous drugs?

PurpleWhat would you do first if you discovered a fire? Raise the alarm

Which two of the following are responsibilities of the carer when working with manual handling equipment?

Move individuals according to the care plan

Understand and follow safe working procedures

Which three of the following are allowed to administer medicines through injection? Carers with specialist training

Nurses

Doctors

In which two of the following situations should you wear gloves?

When coming in contact with infected or isolated individuals in care

When coming in contact with blood, body fluids and wounds

Can you match the roles to their health and safety responsibilities?

Employee Cooperates with others and uses personal protective equipment correctly

Employer Provide training and adequate personal protective equipment

Service user - Provides information for the health and safety needs assessment

What are the three main fire hazards in the care environment?

Open fire

Electrical appliances and sockets

Smouldering cigarettes

Can you identify the six typical hazards in a cares setting?

Trailing wires

Wet floors

Faulty appliances

Gas leaks

Intruders

Smouldering cigarettes

Transmission is one of the four elements needed for an infection to spread. What are the other three?

Source

Host

Point of entry

Fruit and vegetables are a particularly good source of which of the following

Vitamins

To ignite and continue to burn a fire needs which three of the following?

Fuel Ignition

Oxygen

Can you identify the six types of health and safety records that your organisation must maintain?

Safety procedures

Accidents

Training details

Risk assessments

Equipments inspections

Fire certificates

Employees should know where their nearest fire exit and assembly area are? True

Which three of the following are proper practices for handling and washing soiled or infected laundry? Decontaminate hands after handling contaminated laundry

Separate infected laundry from regular laundry

Always wear disposable gloves and aprons

Which two of the following contain information about safeguarding the health and safety of service users?

Your organisations policies

Your organisations procedures

Which one of the following foods are high in carbohydrates?

Rice

The bag used for disposing blood, urine and vomit is which of the following colours? Yellow

What does LITE stand for? Load

Individual

Task

Environment

Which of the following statements about policies and procedures for working with medication is correct?

Carers must follow all medical procedures set out in a service users care plan

Which of the following statements about working with medication in the care setting is true?

Each organisation has defined policies and procedures for working with medication

Can you match each labels colour with the fire extinguishers that best describes it? Red Wood, paper and fabric

Black Use for general and electrical fires

Cream Use for flammable liquid fires

Blue Use for general and plastic fires

Which three of these could be considered a means of transmission?

Food and drink

Direct contact

Animals or pests

Food high in saturated fats Butter

Four good cooking practices

Defrost frozen meat thoroughly

Wash vegetables

Cook chicken thoroughly

What three steps can you take to reduce the spread of infections? Wash your hands thoroughly

Avoid wearing jewellery or heavy make-up at work

Wear protective clothing when appropriateCan you identify the five items that are clinical waste?

Urine containers

Contaminated pads

Colostomy bags

Blood

Disposable aprons

What five steps can you take to reduce the spread of infection when handling food? Remove jewellery

Wash your hands thoroughly

Good personal hygiene

Avoid heavy make-up at work

Effective pest control

Five common reactions to hazardous substances? Asthma

Skin irritation

Cancer

Infection

Loss of consciousness

Which one of the following is an example of inadequate hydration?

Difficulty swallowing

Typical signs of poor nutrition

Poor appetite

Easy bruising

Dental problems

Depression

Tiredness

Poor wound healing

Weight loss

Change in food preferences

Module 9 First Aid

Which five of the following would you expect to record in a First aid report?

Date of incident

Name of casualty

Place of incident

Details of first aid administered

Details of injury

The CPR ratio of recue breaths to chest compressions is different for children?

False

Burn types and its description

Full thickness affects all the skin layers and nerve endings

Partial thickness affects the top two layers of the skin

Superficial affects the outer layer of the skin

During CPR what is the ratio of rescue breaths to chest compressions? 2 to 30

How long should you wait to call assistance if an Asthma sufferers medication is not working?

5 minutes

There are two main categories of epileptic seizures Generalised and Partial?

True

Heart condition to its description

Heart attack when a portion of the heart muscle is deprived of oxygen and dies

Angina A temporary disturbance affecting the blood and oxygen supply to the heart

Cardiac arrest a sudden stoppage of the heart

All incidents and accidents no matter how minor should be recorded?

True

Cyanotic (Blue) skin is a symptom of what? Choking

What is the only accurate way of diagnosing a fracture?

An X ray

Types of bleeding to its description

Arterial bright red blood, which spurts out

Capillary blood oozes out

Venous darker red blood which pools

If someone is suffering from HYPOglycaemia and is still conscious, what should you do?

Give then a sugary drink

Which three of the following should you do if the casualty is unconscious?

Place them in the recovery position

Monitor levels of responsiveness

Check the airway and breathing

During the secondary survey, which three factors will identify the cause of the injury or illness?

Signs

Symptoms

History and external clues

The primary survey is the foundation to emergency first aid?

True

Items of the first aid box Sterile adhesive dressing Sterile disposable gloves Triangular bandage

Un-medicated wound dressing

Sterile safety pins

Guidance card

2x sterile eye pads

Sterile scissors

What two steps can you take to prevent accidents in the care environment?

Check the temperature of bath and shower water

Use non-slip mats in baths, showers and bathroom floors

Which two of the following must you do if someone is suffering from electric shock? Only approach if it is safe to do so

Turn the power off at the mains

First aid steps

Danger - 1 Response - 2 Airway - 3 Breathing - 4For which heart condition should you commence CPR?

Cardiac arrest

What type of wound is caused by a jagged object?

Laceration

Which three of the following could cause a person to faint?

Lack of food

Pain or fright

Emotional upset

Which four pieces of information do you need to include in an Accident Report Book?

Description of what happened

Date the accident happened

Details of person injured

Details of person completing report

A clot forming in one of the arteries supplying the brain can have what effect?

StrokeWhen should the recovery position be used?

If the casualty is breathing and unconscious

Symptoms of shock Rapid shallow breathing

Thirst or dry mouth

Rapid weak pulse

Pale cold clammy skin

Cold and shivery

Effective ways to treat someone suffering from shock

Keep them warm

Get medical attention

Lay them down and elevate their legs

Moisten their lips

Reassure the individual

After how long should you call an ambulance when an individual is fitting?

5 minutes

If a burn has blistered the skin you should always pierce the skin? False

Not enough Insulin leads to a build up of sugar and is known as? HYPERglycaemia

Signs and symptoms of Poisoning Loss of consciousness

Drowsiness

Vomiting

Diarrhoea

Chest pain

Breathing difficulties

Burns

Fits

Dizziness

Headaches