e-learning reimagined: the secret to achieving and measuring roi
DESCRIPTION
Staff members at Transport for London have one of the most difficult and stressful jobs in Europe. How would they be able to cope with the additional stress on the system caused by the Olympics? One year after completing the course, 70% of staff members are still using the techniques it teaches and Transport for London is on track to achieve ROI of over £23m in the next year. Discover how 'me-Learning' uses diagnostics, immersive learning and a focus on what happens outside the course to drive long term behavioural change - and deliver ROI.TRANSCRIPT
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Return on Investment
is really…
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Return on Engagement
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‘Building Mental Resilience’the story of a non-mandatory course
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What’s it like to be a TfL employee?
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What’s it like to be a TfL employee?
Involved in planning for London events including the Olympics
Subjected to assaults and injuries
Working in a diverse workforce working with a diverse customer base
Heavily unionised industry and organisational change
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What’s it like to be a TfL employee?
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The scale and effects of mental health problems
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How it impacts the organisation
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One year onwhat our 40-minute course achieved...
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What difference has it made to individuals?
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What difference has it made to individuals?
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What difference has it made to individuals?
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What difference has it made to individuals?
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“Man as spirit duplicates himself.. He sees himself, represents himself to himself”
Georg Wilhelm Friedrich Hegel (1770 – 1831)
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Or as Abraham Maslow would put it:our deepest motivation for change stems from our desire to self-actualise
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We need e-learning that is truly about me,the learner
‘me-Learning’
Then… boring e-telling (or “PowerPoint on steroids”)
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me not me
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Now…
interactive e-learning
me maybe me
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The new model
me-Learning
me me!(but better!)
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1. Well designed diagnostics which involve me and show me where I am in relation to a better me
2. Personalised content, simulations and ‘real’ scenarios that explain not just how but why I need to be a better me
3. Personalised ‘take-away’ documents to carry with me
4. (And an objective metric you can measure to prove that the learning intervention has worked)
So how does ‘me-learning’ really change behaviourand deliver ROI?
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1. Well designed diagnostics which involve me and show me where I am in relation to a better me
2. Personalised content, simulations and ‘real’ scenarios that explain not just how but why I need to be a better me
3. Personalised ‘take-away’ documents to carry with me
4. (And an objective metric you can measure to prove that the learning intervention has worked)
So how does ‘me-learning’ really change behaviourand deliver ROI?
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1. Well designed diagnostics which involve me and show me where I am in relation to a better me
2. Personalised content, simulations and ‘real’ scenarios that explain not just how but why I need to be a better me
3. Personalised ‘take-away’ documents to carry with me
4. (And an objective metric you can measure to prove that the learning intervention has worked)
So how does ‘me-learning’ really change behaviourand deliver ROI?
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1. Well designed diagnostics which involve me and show me where I am in relation to a better me
2. Personalised content, simulations and ‘real’ scenarios that explain not just how but why I need to be a better me
3. Personalised ‘take-away’ documents to carry with me
4. (And an objective metric you can measure to prove that the learning intervention has worked)
So how does ‘me-learning’ really change behaviourand deliver ROI?
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1. Well designed diagnostics which involve me and show me where I am in relation to a better me
2. Personalised content, simulations and ‘real’ scenarios that explain not just how but why I need to be a better me
3. Personalised ‘take-away’ documents to carry with me
4. (And an objective metric you can measure to prove that the learning intervention has worked)
So how does ‘me-learning’ really change behaviourand deliver ROI?
Fewer working days lost
The number of working days lost due to mental health issues is dropping faster than other causes of sickness.
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What the course can help TfL to achieve
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“I found the shift work section particularly useful as I don’t normally work shifts but I will during the
Olympics”
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“I found the shift work section particularly useful as I don’t normally work shifts but I will during the
Olympics”
“The course was worth doing because you can
see the light at the end of the tunnel”
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“I found the shift work section particularly useful as I don’t normally work shifts but I will during the
Olympics”
“The course was worth doing because you can
see the light at the end of the tunnel”
“I will return to the course regularly to improve my professional resilience”
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Delivering e-learning since 2000
Bespoke learning technology solutions
Only bespoke e-learning supplier to be accredited by the Learning and Performance Institute
Investors in People accredited
• Shortlisted for Instructional Designer of the Year 2013• Learning Technology Solution of the Year 2011• Best Custom Content 2010 • Instructional Designer of the Year 2010 • e-Learning Project of the Year 2008 • External Project of the Year 2008 • Most Innovative New Product in e-Learning 2007 • Most Accessible e-Learning Solution 2005 • Young Professional of the Year 2005
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