Gail Humble

people @work/2020

GAIL HUMBLE

Northern Territory President

the future of work and the changing workplace challenges

White Paper: people@work/2020

• After nearly three years of research, this Australian Human Resources Institute (AHRI) white paper reviews and assesses the major trends and issues likely to influence people at work by the year 2020, together with expected impacts on workplace structure, performance and professional leadership.

Peter Wilson AM, AHRI National President

Are skills the key answer?

Context• 1980s: A Nation at Risk

– Loss of firm competitiveness to Japan & Germany

• 1990s: The War for Talent – Skill shortages and demographic time bomb

• Today & Tomorrow: The Flat World & Global Economic Crisis – Internet creates global work platform– Facilitates movement of now scarce jobs

fu·ture/ˈfyo. oCHər/

Noun: The time or a period of time following the moment of speaking or writing; time regarded as still to come.

Adjective: At a later time; going or likely to happen or exist: "the needs of future generations".

Synonyms: noun.  futurity - hereafter - tomorrow

adjective.  coming - prospective - unborn - forthcoming - next

EIGHT FORCES SHAPING THE FUTURE

1. Global competition

2. Technological and communication breakthroughs

3. Demand for personal flexibility

4. Skills convergence

5. Macroeconomic and demographic changes

6. Global best practice

7. Changing business standards e.g. CSR, ethics

8. Government imposition of regulations

1. Globalisation & hyper-competition

2. Continued breakthroughs in IT & communications

EIGHT MAJOR TECHNOLOGY DRIVERS

o IT modernisation o Enterprise information management (EIM) o Business process management (BPM)o IT consumerisationo Unified communications –o Mobile deviceso Smart gridso Cloud computing

TECHNOLOGIES in our WORKPLACES can:• Facilitate massive and immediate communication to anyone,

anytime, anywhere• Distribute the locations of work• Lead to higher skilled work patterns at home, work or in remote

locations• Enable a greater personalisation of work through ‘universal but

individualised’ portals• Improve talent management, career performance, communications

and engagement• Provide more flexible approaches to restructuring the workplace• Increase access to professional knowledge

3. Demand for personal flexibility & customisation

4. Skills convergence in multi-disciplinary professional environment

5. Changing macroeconomics& demographics

6. Global best practices in people management

7. New global standards: CSR, ethics

8. Sustained imposition of regulatory solutions

WORKPLACES

Work was a place we used to go to

now it’s something we do….

Remote location

Home

Office

Solitary workstation

Multi learning & interactive zone

Café networking

Three internal spaces of work

Th

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New ‘Space”

Stations of Work in

2020

Core office functionality in 2020?

• 3 internal spaces – café style area, combined learning centres, thinking, private spaces

• A more flexible external workstation- connect via customised portals – sharepoint technology

So what does it all mean for people@work?

Boundary of work & home will disappear

People, performance & productivity measures = critical

Successful relationships = key driver

Communication power will enable more flexible learning &

distributed work patterns in the internal & external work spaces

CSR, ethical values & risk = key business enablers

Non-core HR transactions entirely outsourced

So what does it all mean for us in 2020?

Skill shortages & talent will still challenge workplaces

Education a lifelong learning process at work

The world of business will be driven by networks

Communication power will enable more flexible learning

& distributed work patterns

Behind the scenes of people@work …

Gen X & Y attitudes for better work-life balance

New media enable flexible & distributed work patterns

Baby boomers seek longer term workforce engagement

- high correlation to mental & physical health, longevity

Ageing & female workers drive compressed & P/T roles

What will the next

generation want

!

“If you don’t have a competitive advantage,don’t compete.

People are the competitive advantage”

Jack Welch

The biggest Questions!!!!!

• How do we engage the workforce of the future?

• What are the tools we need to have at the ready?

The biggest Questions!!!!!

• What has to change to achieve a more skilled productive and competitive Australian workforce?

• We should use technology because we need it not just use because we can?

• We must think skill ecosystems, not just vocational education and training?