e march 4, 2020 1:00 p.m. agenda board administration and … · 2020-02-28 · e . march 4, 2020 ....

e March 4, 2020 1:00 p.m.

AGENDA

Board Administration and Operations Committee Meeting

Riverside Transit Agency – Board Room 1825 Third Street

Riverside, CA 92507

Any person with a disability who requires a modification or accommodation in order

to participate in this meeting, or any person with limited English proficiency (LEP) who requires language assistance to communicate with the Riverside Transit Agency Board of Directors during the meeting, should contact the Riverside Transit Agency Clerk of the Board, telephone number (951) 565-5066, no fewer than two business days prior to this meeting to enable the Riverside Transit Agency to make reasonable arrangements to assure accessibility or language assistance for this meeting. Agenda item descriptions are intended to provide members of the public a general summary of business to be conducted or discussed. Posting of any recommended action on an agenda item does not indicate what action will be taken. The Board of Directors may take any action it believes is appropriate on the agenda item and is not limited in any way by the notice of any recommendation. All documents related to any agenda item are available for public inspection at www.riversidetransit.com or through the Clerk of the Board’s office at the Riverside Transit Agency, 1825 Third Street, Riverside, CA 92507. ITEM RECOMMENDATION

1. CALL TO ORDER 2. SELF-INTRODUCTIONS

http://www.riversidetransit.com/

ADMINISTRATION AND OPERATIONS COMMITTEE PAGE 2 MARCH 4, 2020

ITEM RECOMMENDATION

3. PUBLIC COMMENTS – NON-AGENDA ITEMS RECEIVE COMMENTS

Members of the public may address the Board regarding any item within the subject matter jurisdiction of the Board; however, no action may be taken on off-agenda items unless authorized by law. Comments shall be limited to matters not listed on the agenda. Members of the public may comment on any matter listed on the agenda at the time that the Board considers that matter. Each person's presentation is limited to a maximum of three (3) minutes.

4. APPROVAL OF MINUTES – FEBRUARY 5, 2020

COMMITTEE MEETING (P.4) APPROVE 5. CONSENT CALENDAR

All items on the Consent Calendar will be approved by one motion and there will be no discussion on individual items unless a board member or member of the public requests a specific item to be pulled from the calendar for separate discussion.

A. PERSONNEL REPORT – JANUARY 2020 (P.7) RECEIVE AND FILE

B. TRANSPORTATION CENTER MONTHLY REPORT – JANUARY 2020 (P.14) RECEIVE AND FILE

6. AUTHORIZATION TO AMEND AGREEMENT NO. 19-076 WITH LEONIDA BUILDERS, INC. TO INCREASE THE TOTAL PROJECT BUDGET AMOUNT BY $6,000 TO ACCOUNT FOR SITE CONDITIONS RELATED TO THE CONSTRUCTION OF THE MAGNOLIA AVENUE BUS TURNOUT AT GALLERIA LOCATION (P.18) APPROVE

7. AUTHORIZATION TO ENTER INTO AGREEMENT

NO. 20-010 WITH THE SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY (METROLINK) TO REIMBURSE THE AGENCY FOR BUS BRIDGE SERVICES (P.20) APPROVE

8. APPROVE AND ADOPT THE AGENCY’S INITIAL

PUBLIC TRANSPORTATION AGENCY SAFETY PLAN (PTASP) (P.21) APPROVE AND ADOPT

ADMINISTRATION AND OPERATIONS COMMITTEE PAGE 3 MARCH 4, 2020

ITEM RECOMMENDATION

9. BOARD MEMBER COMMENTS

10. ANNOUNCEMENTS

11. NEXT MEETING Wednesday, April 1, 2020 1:00 p.m. Riverside Transit Agency 1825 Third Street Riverside, CA 92507

12. MEETING ADJOURNMENT

RTA BOARD ADMINISTRATION AND OPERATIONS COMMITTEE MEETING Minutes

February 5, 2020

1. CALL TO ORDER

Committee Chair Nancy Carroll called the Board Administration and OperationsCommittee meeting to order at 1:00 p.m., on February 5, 2020, in the RTA BoardRoom.

2. SELF-INTRODUCTIONS

Self-introductions of those in attendance took place.

Committee Members Attending1. Art Welch, City of Banning2. Nancy Carroll, City of Beaumont3. Jim Steiner, City of Corona4. Greg August, City of Menifee5. David Marquez, City of Moreno Valley6. Andy Melendrez, City of Riverside7. Zak Schwank, City of Temecula8. 1Jerry Sincich, County of Riverside, District I9. Karen Spiegel, County of Riverside, District II

Committee Members Absent

1. Scott Vinton, City of Murrieta2. Alonso Ledezma, City of San Jacinto

RTA Staff

1. Larry Rubio, Chief Executive Officer2. Joan Hepworth, Clerk of the Board of Directors3. Tom Franklin, Chief Operating Officer4. Craig Fajnor, Chief Financial Officer5. Vince Rouzaud, Chief Procurement and Logistics Officer6. Laura Camacho, Chief Administrative Services Officer7. Rick Kaczerowski, Director of IT8. Jim Kneepkens, Director of Marketing9. Rick Majors, Director of Risk Management

10. Natalie Zaragoza, Director of Contracts11. Kristin Warsinski, Director of Planning12. Eric Ustation, Government Affairs Manager13. Brad Weaver, Media & Public Relations Manager

1Alternate for Kevin Jeffries, County of Riverside, District I

Item 4 4

RTA Staff (continued) 14. Melissa Blankenship, Contracts Manager 15. Stephanie Sirls, Operations Manager 16. Yesenia Felix, Human Resources Clerk

3. PUBLIC COMMENTS – NON-AGENDA ITEMS None. 4. APPROVAL OF MINUTES – JANUARY 8, 2020 COMMITTEE MEETING

M/S/C (WELCH/SINCICH) approving the minutes of the January 8, 2020 Committee meeting.

The motion carried unanimously.

5. CONSENT CALENDAR

M/S/C (MARQUEZ/STEINER) approving the receipt and file of Item 5A – Personnel Report – December 2019. The motion carried unanimously.

M/S/C (MARQUEZ/STEINER) approving the receipt and file of Item 5B –

Transportation Center Monthly Report – December 2019. The motion carried unanimously. 6. APPROVE AND ADOPT THE UPDATED AGENCY SAFETY POLICY (HR 1-6)

M/S/C (STEINER/WELCH) approving and recommending this item to the full Board of Directors for their consideration as follows:

• Approve and Adopt Update to the Agency Safety Policy to be effective February 27, 2020.

The motion carried unanimously. 7. BOARD MEMBER COMMENTS

None.

8. ANNOUNCEMENTS

Announcements were made by Mr. Larry Rubio.

Item 4 5

9. NEXT MEETING

Wednesday, March 4, 2020, 1:00 p.m.

10. MEETING ADJOURNMENT

The meeting was adjourned at 1:09 p.m.

Item 4 6

RIVERSIDE TRANSIT AGENCY 1825 Third Street

Riverside, CA 92507

March 4, 2020

TO: BOARD ADMINISTRATION AND OPERATIONS COMMITTEE

THRU: Larry Rubio, Chief Executive Officer

FROM: Laura Camacho, Chief Administrative Services Officer

SUBJECT: Personnel Report for January

Summary: As a recipient of federal funding, the Agency is required to maintain and has in place an Equal Employment Opportunity (EEO) Program. In support of this program the Agency monitors EEO data monthly. This data is compiled and depicted within the monthly Personnel Report and is used to identify areas of underutilization. The data helps drive the Agency’s efforts to attract applicants who may be underrepresented by sex and ethnicity, within the Agency, compared to their availability within our service area. Data is also monitored and evaluated to ensure consistency in all employment practices and actions.

The attached report summarizes personnel activity that occurred in January 2020. The following information is outlined in the report:

Personnel Activity: Number of budgeted versus filled positions bydepartment and position.

Workforce Data: Percentage of employees by sex, ethnicity andposition classification.

Applications: Percentage of applicants by sex, ethnicity andposition title. Also, percentage of applicants who are disabled andare veterans.

Discipline: Number of disciplinary actions by sex and ethnicity. Personnel Activity: Number of personnel actions by sex and

ethnicity.

Recommendation:

Receive and file.

Item 5A 7

FY BUDGETED POSITIONS

FILLED POSITIONS

ADMINISTRATIONChief Executive Officer 1 1

Department Subtotal 1 1

ACCOUNTINGChief Financial Officer 1 1Controller 1 1Accounting Manager 1 1Accountant 1 1Budget Administrator 1 1Grants Financial Administrator 1 1Grants Financial Analyst 1 1Payroll Administrator 1 1Revenue Account Coordinator 1 1Accounts Payable Clerk 1 1Currency Processor 2 2


HUMAN RESOURCESChief Administrative Services Officer 1 1Human Resources Manager 1 1Benefits Administrator 1 1Human Resources Specialist 2 2Human Resources Clerk 2 1Clerk of the Board/Compliance Specialist 1 0Administrative Assistant 1 1Receptionist 2 2


RISK MANAGEMENTDirector of Risk Management 1 1Risk Manager 1 1Transit Safety & Security Manager 1 1Risk Management Specialist 1 1Surveillant Clerk 1 1


INFORMATION TECHNOLOGYDirector of Information Technology/Division Manager 1 1ITS Administrator 1 1Systems Administrator 1 1IT Technician 1 0


MAINTENANCEDirector of Maintenance 1 1Maintenance Manager 1 1Maintenance Quality Control 1 0Fleet Analyst 1 1Maintenance Supervisor 8 7Electronic Technician 2 2Mechanic 37 35Tire Servicer 1 1Servicer 20 19


PERSONNEL ACTIVITY - JANUARY 2020

DEPARTMENT AND TITLE

Item 5A 8

FY BUDGETED POSITIONS

FILLED POSITIONS

MARKETINGDirector of Marketing 1 1Media & Public Relations Manager 1 1Government Affairs Manager 1 1Community Engagement Coordinator 1 0Marketing Coordinator 1 1Mobility Manager 1 1Travel Training Specialist 4 4ADA Certification Specialist 2 2Customer Information Supervisor 1 1Customer Information Clerk, Senior Lead 1 1Customer Information Clerk, Full-Time 1 1Customer Information Clerk, On-Call 20 18

Department Subtotal 35 32OPERATIONS Chief Operating Officer 1 1Operations Manager 1 1Assistant Operations Manager 1 1Training Manager 1 1Training Instructor 3 3Executive Assistant 1 1Operations Supervisor 18 15Operations Analyst 1 1Stops/Zones Supervisor 1 1Stops/Zones Groundskeeper 11 10Surveillance Specialist 1 1Transit Clerk 1 1Full-Time Coach Operator1 317 324Part-Time Coach Operator 3 2

Department Subtotal 361 363CONTRACT OPERATIONSContract Operations Manager 1 1Assistant Contract Operations Manager 1 1Contract Operations Specialist 3 3

Department Subtotal 5 5PLANNINGDirector of Planning 1 1Director of Service Planning & Scheduling 1 0Scheduling Analyst 1 1Planning Analyst 1 1Planning & Programming Specialist 1 1Planning & Scheduling Technician 1 1

Department Subtotal 6 5PURCHASINGChief Procurement & Logistics Officer 1 1Director of Contracts 1 1Contracts Manager 1 1Sr. Contracts Administrator 1 1Contracts Administrator 1 1Storeroom Supervisor 1 1Buyer 1 1Parts Clerk 7 6

Department Subtotal 14 13FACILITIESSenior Facilities/Construction Project Manager 1 1Project Manager 1 1Facilities Supervisor 1 0Property Maintainer 3 3


Totals 532 5201There are currently 18 Coach Operators on extended leave (1/26/20)

DEPARTMENT AND TITLE

Item 5A 9

EEO-4 POSITION CLASSIFICATION

TOTAL EMPLOYEES W AI/AN B H/L A NHOPI MULTI W AI/AN B H/L A NHOPI MULTI

Officials & Administrators 27

% in Category 39.0% 0.0% 4.0% 25.0% 0.0% 0.0% 0.0% 14.0% 0.0% 4.0% 14.0% 0.0% 0.0% 0.0%% Availability 40.0% 0.4% 3.1% 13.5% 3.7% 0.1% 0.6% 21.8% 0.2% 2.8% 10.0% 2.5% 0.1% 0.3%Underutilized No No No No Yes No No Yes No No No Yes No No

Professionals 50% in Category 14.0% 0.0% 20.0% 24.0% 2.0% 2.0% 0.0% 12.0% 0.0% 4.0% 16.0% 4.0% 0.0% 0.0%% Availability 26.3% 0.2% 3.2% 8.0% 5.5% 0.1% 0.5% 31.7% 0.3% 4.1% 12.0% 6.1% 2.0% 0.8%Underutilized Yes No No No Yes No No Yes No No No Yes Yes No

Administrative Support, FT 29

% in Category 17.0% 0.0% 0.0% 17.0% 0.0% 0.0% 7.0% 14.0% 0.0% 3.0% 34.0% 3.0% 0.0% 3.0%% Availability 17.4% 0.1% 2.7% 13.0% 2.3% 0.2% 0.5% 29.7% 0.3% 4.4% 23.8% 3.6% 0.1% 0.9%Underutilized No No Yes No Yes No No Yes No Yes No No No No

*Administrative Support, OC 18

% in Category 0.0% 0.0% 0.0% 22.0% 0.0% 0.0% 0.0% 0.0% 0.0% 17.0% 56.0% 0.0% 0.0% 6.0%% Availability 17.4% 0.1% 2.7% 13.0% 2.3% 0.2% 0.5% 29.7% 0.3% 4.4% 23.8% 3.6% 0.1% 0.9%Underutilized Yes No Yes No Yes No No Yes No No No Yes No No

Service-Maintenance 359

% in Category 15.0% 0.0% 15.0% 21.0% 2.0% 0.0% 2.0% 8.0% 0.0% 24.0% 12.0% 0.0% 0.0% 2.0%% Availability 15.8% 0.2% 2.7% 36.5% 2.5% 0.2% 0.5% 11.6% 0.2% 2.0% 23.9% 2.4% 0.2% 0.4%Underutilized No No No Yes Yes No No Yes No No Yes Yes No No

Skilled Craft Workers 37

% in Category 16.0% 0.0% 8.0% 70.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%% Availability 36.8% 0.2% 2.6% 52.3% 2.3% 0.3% 0.6% 1.3% 0.0% 0.2% 2.2% 0.3% 0.0% 0.0%Underutilized Yes No No No Yes No No Yes No No Yes No No No

Total 520

W White

AI/AN American Indian/Alaska Native

B Black or African American

H/L Hispanic or Latino

A Asian American

NHOPI Native Hawaiian and Other Paci1ic Islander

Multi Multiracial

FEMALE

WORKFORCE DATA - JANUARY 2020

MALE

*Current Customer Information Clerk requirements include ability to speak Spanish.

Item 5A 10

POSITION TITLE EEO CLASSI1ICATIONTOTAL

APPLICANTS

RESPONDENTS TO EEO

QUESTIONNAIRE % Minority % Female W B H/L A AI/AN NHOPI MULTI NA W B H/L A AI/AN NHOPI MULTI NA

B Mechanic Skilled Craft Workers 22 22 91% 0% 0% 0% 0% 0% 0% 0% 0% 0% 9% 9% 59% 5% 0% 0% 18% 0% 9% 18%

Community Engagement Coordinator Professionals 63 62 76% 73% 15% 6% 37% 3% 3% 0% 6% 2% 6% 3% 15% 2% 0% 0% 2% 0% 3% 3%

Coach Operator Service/Maintenance 96 96 82% 45% 2% 22% 13% 0% 1% 0% 5% 2% 10% 11% 25% 3% 0% 0% 2% 3% 3% 7%

Contracts Administrator Professionals 33 22 61% 77% 23% 3% 29% 10% 0% 0% 6% 6% 6% 3% 6% 6% 0% 0% 0% 0% 3% 0%

Customer Information Clerk Administrative Support 47 47 100% 79% 0% 6% 72% 0% 0% 0% 0% 0% 0% 0% 21% 0% 0% 0% 0% 0% 2% 4%

HIRING EVENT Coach Operator (01/11/2020) Service/Maintenance 173 158 89% 44% 2% 28% 7% 1% 0% 0% 6% 1% 7% 20% 19% 2% 1% 1% 5% 1% 4% 9%

HR Clerk Professionals 32 26 78 81 16% 13% 38% 6% 0% 0% 9% 0% 3% 6% 6% 0% 0% 0% 0% 3% 6% 3%

Maintenance Supervisor Professionals 1 1 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0% 0% 0%

Operations Supervisor Professionals 35 30 77% 43% 3% 23% 9% 0% 0% 0% 9% 0% 11% 9% 29% 0% 0% 0% 0% 9% 6% 9%

Scheduling Analyst Professionals 16 12 69% 44% 13% 0% 19% 0% 0% 0% 13% 0% 13% 0% 31% 6% 0% 0% 0% 6% 6% 0%

Servicer Service/Maintenance 41 36 83% 12% 2% 2% 2% 0% 0% 0% 2% 2% 10% 24% 46% 0% 0% 0% 5% 2% 0% 12%

Training Instructor Officials & Administrators 14 9 50% 38% 0% 23% 8% 0% 0% 0% 8% 0% 31% 8% 8% 0% 0% 0% 0% 15% 8% 8%Training Instructor Promo Officials & Administrators 2 1 100% 50% 0% 0% 50% 0% 0% 0% 0% 0% 0% 50% 0% 0% 0% 0% 0% 0% 0% 0%

Total Female and Male Applications 575

W WhiteAI/AN American Indian/Alaska NativeB Black or African AmericanH/L Hispanic or LatinoA Asian AmericanNHOPI Native Hawaiian and Other Pacific IslanderMulti Multiracial O OtherNA Declined to respond to EEO questionnaire

DISABLED VETERAN

APPLICATIONS - JANUARY 2020

FEMALE MALE

Item 5A 11

W AI/AN B H/L A NHOPI MULTI W AI/AN B H/L A NHOPI MULTI

Maintenance 1 0 1 0 0 0 0 0 0 0 0 0 0 0

Operations 4 0 5 10 1 0 0 4 0 17 5 2 0 3

TOTALS

W AI/AN B H/L A NHOPI MULTI W AI/AN B H/L A NHOPI MULTI

Maintenance 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Operations 0 0 0 3 0 0 0 1 0 2 0 0 0 0

TOTALS

W White

AI/AN American Indian/Alaska Native

B Black or African American

H/L Hispanic or Latino

A Asian American

NHOPI Native Hawaiian and Other Pacific Islander

Multi Multiracial

DISCIPLINE - JANUARY 2020

FEMALE

22 31

3 3

COUNSELINGS, WARNINGS & WRITTEN REPRIMANDS

SUSPENSIONS & TERMINATIONS

FEMALEMALE

MALE

Item 5A 12

Total Male Female W B H/L NHOPI A AI/AN MULTI W B H/L NHOPI A AI/AN MULTINew Hires 11 4 7 1 1 1 0 1 0 0 0 5 2 0 0 0 0Promotions 1 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0Transfers 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Demotions 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Terminations 6 1 5 1 0 0 0 0 0 0 0 3 2 0 0 0 0Resignations 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0Retirements 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

FOR FISCAL YEAR 07/01/19 THROUGH 06/30/20 FOR FISCAL YEAR 07/01/18 THROUGH 06/30/19FULL-TIME SEPARATIONS FULL-TIME SEPARATIONS

Bargaining Unit Bargaining UnitTerminations 2 20 Terminations 1 24Resignations 8 14 Resignations 6 22Retirements 5 9 Retirements 5 7Other 0 0 Other 0 0

Administration Administration

PERSONNEL ACTIVITY - JANUARY 2020

Full-Time and Part-Time Employees

Personnel Activity All Employees Employees Male Employees Female

Item 5A 13


Riverside, CA 92507

March 4, 2020

TO: BOARD ADMINISTRATION AND OPERATIONS COMMITTEE THRU: Larry Rubio, Chief Executive Officer FROM: Jim Kneepkens, Director of Marketing SUBJECT: Transportation Center Monthly Report – January 2020 Summary: In January 2020, the Customer Information Center answered 31,896

calls, a 1% increase compared to January 2019. Calls included 210 commendations, general comments and valid complaints. The number of calls to Dial-A-Ride was 11,993, an 8.9% decrease compared to January 2019. 43,889 calls were received between the two call centers, which reflects a 1.9% decrease compared to the same period last year.

The attached report presents call volume history and details

commendations, general comments and complaints by type.

Recommendation:

Receive and file.

Item 5B 14

Riverside Transit Agency January 2020 Transportation Center Call Totals

January 2020 January 2019 Percent ChangeCustomer Information Center (CIC)

Information Calls 31,686 31,437 0.8%

Complaints 116 64 81.3%

Comments 63 49 28.6%

Commendations 31 16 93.8%

Total CIC Calls 31,896 31,566 1.0%

Dial-A-Ride (DAR)

Total DAR Calls 11,993 13,168 -8.9%

Total Calls 43,889 44,734 -1.9%

5,000

15,000

25,000

35,000

45,000

55,000

Item 5B 15

Complaints, Comments & Commendations

Valid Complaints

CategoryJanuary

2020January

2019

12 Month Average per

Month

Complaintsper 10,000

PassengersBus Stop 0 0 1 0.00Careless Driving 7 5 9 0.10Conduct 4 0 4 0.05Crowded 0 0 0 0.00Customer Service 21 6 18 0.29Early Bus 4 3 6 0.05Fare Dispute 1 1 1 0.01Late Bus 15 6 21 0.20Missed Transfer 2 2 2 0.03No Show 10 5 5 0.14Passed By 18 12 13 0.25Passenger Conduct 5 2 3 0.07Reasonable Modification 0 0 0 0.00Other 29 22 23 0.40Total 116 64 105 1.58

Ridership

January2020

January2019


MonthAll services 732,286 706,477 720,329

Comments

January2020

January2019


Month

Commentsper 10,000

PassengersGeneral Comments 63 49 47 0.86

Commendations

January2020

January2019


Month

Commendations per 10,000

PassengersGeneral Commendations 31 16 24 0.42

Item 5B 16

Complaints, Comments and Commendations Category Descriptions

Complaints Bus Stops: Stop needs cleaning, nearby landscape needs cleaning, stop equipment broken or not working properly. Driving Concerns: Driver makes inappropriate lane change, brakes too hard, drives too slow, accelerates too fast, stops too far from stop or curb, blocks traffic, bus temperature too hot. Driver Conduct: Driver provided poor customer service, does not assist customers needing help, rushes customer. Crowded: Customer is uncomfortable due to bus being too full, customer unable to find a seat. Customer Service: Customer provided with wrong information, employee provided poor customer service. Early Bus: Bus arrives or departs bus stop ahead of schedule. Fare Dispute: Pass stuck in farebox, college ID card not working, customer overpaid and requests a refund, customer not provided appropriate discount. Late Bus: Bus arrives or departs bus stop behind schedule. Missed Transfer: Early or late bus causes customer to miss transfer with another bus. No Show: Bus does not arrive as scheduled. Passed By: Bus passes stop without picking up customer Passenger Conduct: Fellow customer plays music too loud, talks too loud, uses profanity, uses extra seat for personal belongings. Reasonable Modification: Request from person with disability for modification of Agency practice or policy. Other: Bike rack full, pass outlet out of passes, bus displays the wrong headsign. Comments Request for new, later or more frequent bus service; request for restroom at transfer facility; request for new fare category; request for bus stop amenities; request for new bus stop. Commendations Customer appreciates new buses, commends driver for courtesy, assisting customer with special needs, providing great customer service or returning lost item.

Item 5B 17


Riverside, CA 92507

March 4, 2020 TO: BOARD ADMINISTRATION AND OPERATIONS COMMITTEE THRU: Larry Rubio, Chief Executive Officer FROM: Vince Rouzaud, Chief Procurement and Logistics Officer SUBJECT: Authorization to Amend Agreement No. 19-076 with Leonida Builders, Inc.

to Increase the Total Project Budget Amount by $6,000 to Account for Site Conditions Related to the Construction of the Magnolia Avenue Bus Turnout at Galleria Location

Summary: At the December 2019 Board of Directors meeting, the Board authorized

the award of Agreement No. 19-076 to Leonida Builders, Inc. for the construction of the Magnolia Avenue Bus Turnout at Galleria & Tyler. The Board approved amount of the Agreement was $188,168.50 plus a ten-percent contingency making the total project budget $206,985.35.

For this project, staff used the services of an outside engineering firm to

develop the specifications, construction documents and the independent cost estimate. During initial excavations at the site, the contractor encountered unforeseen conditions in the form of three AT&T fiber optic conduits running the length of the project site at a depth of approximately 40-inches below grade. While the conduits were located within the City of Riverside’s public right-of-way, they were unknown to the City’s Public Works department and were not shown on any existing plans or other department records.

Staff met with engineers from both the City’s Public Works and AT&T staff to develop a solution to move the project forward. The result was a recommendation from the AT&T engineer to have the contractor install a 6-inch thick by 18-inch wide layer of concrete slurry over the top of the conduits to protect them in place. Public Works concurred with AT&T’s solution. Since this issue was not anticipated, additional work beyond the original scope was required by the contractor. Staff then worked with the Agency’s engineer to review the cost estimate provided by the contractor which resulted in a negotiated change order in an amount of $14,728.69 leaving $4,088.16 of contingency funds for the remainder of the project.

Item 6 18

To ensure sufficient funds are available for any other unforeseen conditions, staff recommends an additional authorization of $6,000. When added to the residual contingency balance of $4,088.16 noted above, the resulting amount of $10,088.16 should be sufficient for the remainder of the project. As always, the use of contingency funds is subject to contractual change orders or amendments after a thorough technical review and cost analysis.

The below table shows the details:

Fiscal Impact:

Sufficient funds to cover this request are included in the Agency’s capital budget. The funding profile is shown below:

Funding Source

Federal Section 5307 State Transit Assistance (STA) Total

$4,800 $1,200 $6,000

Recommendation:

Approve and recommend this item to the full Board of Directors for their consideration as follows:

• Authorize staff to amend Agreement No. 19-076 to Leonida Builders,Inc. to increase the total project amount by $6,000 for the completionof construction of the Magnolia Avenue Bus Turnout at Galleria &Tyler.

Magnolia Avenue Bus Turnout Project Total Project Budget $206,985.35

Contractor’s Bid ($188,168.50) Change Order 1 (AT&T Issue) ($ 14,728.69)

Remaining Project Funds $ 4,088.16 This staff report recommends:

Requested Additional Contingency $ 6,000.00 Project Closeout Continency $ 10,088.16

Item 6 19


Riverside, CA 92507

March 4, 2020

TO: BOARD ADMINISTRATION AND OPERATIONS COMMITTEE

THRU: Larry Rubio, Chief Executive Officer

FROM: Vince Rouzaud, Chief Procurement and Logistics Officer

SUBJECT: Authorization to Enter Into Agreement No. 20-010 with the Southern California Regional Rail Authority (Metrolink) to Reimburse the Agency for Bus Bridge Services

Summary: The Agency has provided bus-bridge services to assist Metrolink customers since FY1991, most recently under Agreement MU116-10. These services are typically needed in the event of an emergency or other significant disruption to Metrolink commuter train service within Riverside County.

A bus bridge is a temporary system of buses that shuttles riders from one train station to another when service between stations is interrupted. This Agreement formalizes the terms and conditions for these emergency services and provides a mechanism for Metrolink to reimburse the Agency for its actual operating expenses. It should be noted that the proposed Agreement expressly states that, if necessary, a higher priority will be given for requests for bus bridge services for train routes within Riverside County.

If approved, this Agreement will become effective April 13, 2020 and will continue through April 12, 2029. The Agreement includes a provision to update the hourly reimbursement rate every fiscal year so that reimbursement is based upon the Agency’s current fully burdened hourly rate.

Fiscal Impact:

The Agreement will enable the Agency to recover its actual operating expenses associated with providing these services.

Recommendation:

Approve and recommend this item to the full Board of Directors for their consideration as follows:

• Authorize staff to enter into Agreement No. 20-010 with theSouthern California Regional Rail Authority (Metrolink) forreimbursement of bus bridge services.

Item 7 20


Riverside, CA 92507

March 4, 2020 TO: BOARD ADMINISTRATION AND OPERATIONS COMMITTEE THRU: Larry Rubio, Chief Executive Officer FROM: Rick Majors, Director of Risk Management SUBJECT: Approve and Adopt the Agency’s Initial Public Transportation Agency

Safety Plan (PTASP) Summary: On July 19, 2018, the Federal Transit Administration (FTA) published

the Public Transportation Agency Safety Plan Final Rule, which requires certain operators of public transportation systems that receive federal funds under FTA's Urbanized Area Formula Grants to develop safety plans that include the processes and procedures to implement Safety Management Systems (SMS). The documented processes and procedures for the Agency’s SMS must consist of four main elements: (1) Safety Management Policy, (2) Safety Risk Management, (3) Safety Assurance, and (4) Safety Promotion. The first of these four elements, the Safety Policy, was approved by the Board at its February meeting.

Although the Agency has a myriad of safety plans in place, covering things such as emergency response, transit system safety and occupational safety, the new PTASP rule requires a documented SMS. The SMS ensures the Agency is performing the necessary risk management activities, monitoring the results and making the necessary adjustments in maintaining a safe system. The Agency has operated a SMS for many years ahead of this new requirement. Annual safety performance targets are set based on historical data and analysis. Safety risk management activities are implemented and safety assurance monitoring takes place to evaluate the effectiveness of the activities. This process repeats perpetually. This new rule requires the Agency to formalize and document these processes. It also requires the addition of one new program, a Hazard Management Program. This program outlines how the agency will identify, monitor and address hazards present in its environment,

Item 8 21

separate and apart from risks. The Hazard Management Program is outlined and incorporated into the PTASP. A complete copy of the Agency’s draft PTASP is attached for reference. If approved by the Board of Directors, the plan will become effective immediately. The first set of performance targets is in development and will be shared with the Agency’s Metropolitan Planning Organization (MPO), and the Southern California Association of Governments (SCAG), later that month. The plan will be reviewed and approved annually thereafter.

Fiscal Impact:

None

Recommendation:

Approve and recommend this item to the full Board of Directors for their consideration as follows: • Approve and adopt the Agency’s initial Public Transportation

Agency Safety Plan to be effective March 26, 2020.

Item 8 22

Item 8 23

Mission Statement The Riverside Transit Agency, western Riverside County's multi‐modal transportation provider, shall provide for a variety of transportation needs in a cost‐effective and efficient manner for all the residents of our member communities. The Agency is committed to providing safe, reliable, courteous, accessible, and user‐friendly services to our customers. About RTA Riverside Transit Agency (RTA) was established as a Joint Powers Authority on August 15, 1975 and began operating bus service on March 16, 1977. RTA is the Consolidated Transportation Service Agency for western Riverside County and is responsible for coordinating transit services throughout the approximate 2,500 square mile service area. RTA provides both local and regional services throughout the region with fixed route bus service, limited stop commuter routes, and Dial‐A‐Ride paratransit services using over 300 revenue vehicles. In the cities of Corona, Beaumont and Banning, RTA coordinates regional services with municipal transit systems. In Riverside, RTA coordinates with the city's Riverside Special Transportation, which provides Americans with Disabilities Act (ADA) complementary service to RTA's fixed‐route services. RTA is governed by a board of directors comprised of 22 elected officials from 18 cities in western Riverside County and four members of the County Board of Supervisors. The member jurisdictions include the cities of Banning, Beaumont, Calimesa, Canyon Lake, Corona, Eastvale, Hemet, Jurupa Valley, Lake Elsinore, Moreno Valley, Menifee, Murrieta, Norco, Perris, Riverside, San Jacinto, Temecula, Wildomar and the unincorporated areas of Riverside County Supervisorial Districts I, II, III and V.

Version 1, 3/4/2020

The Federal Transit Administration (FTA) has issued rules that require public transit agencies to draft a Safety Plan in accordance with 49 C.F.R. Part 673 (Part 673). The full text of Part 673 is available at http://www.transit.dot.gov/PTASP

1. Riverside Transit Agency Information

Transit Agency Name Riverside Transit Agency

Transit Agency Address 1825 Third Street, Riverside, CA 92507

Name and Title of Accountable Executive Larry Rubio, CEO

Name of Chief Safety Officer or SMS Executive Jeff Hixon, Transit Safety and Security Manager

Mode(s) of Service Covered by This Plan

Bus Transit; Directly Operated and Contract Operated Fixed Route and Contract Operated Demand Response

List All FTA Funding Types (e.g., 5307, 5310, 5311)

5304, 5307, 5310, 5311, 5339, CMAQ

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http://www.transit.dot.gov/PTASP

Mode(s) of Service Provided by the Transit Agency (Directly operated or contracted service)

Bus Transit; Directly Operated and Contract Operated Fixed Route and Contract Operated Demand Response

Does the agency provide transit services on behalf of another transit agency or entity?

Yes

No

Description of Arrangement(s) N/A

Name and Address of Transit Agency(ies) or Entity(ies) for Which Service Is Provided

N/A

2. Plan Development, Approval, and Updates

Name of Entity That Drafted This Plan Riverside Transit Agency

Signature by the Accountable Executive

Signature of Accountable Executive Date of Signature

Approval by the Board of Directors or an Equivalent Authority

Name of Individual/Entity That Approved This Plan Date of Approval

Board of Directors

Relevant Documentation (title and location)

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RIVERSIDE TRANSIT AGENCY, FTA Recipient ID: 1686

TBD

Revision/Update History

Agency Name:

Accountable

Executive:

Initial RTA Board Adoption

Date: Original Effective

Date:

Last Modified By (Name): Last Modified (Date):

TBD

Mr. Larry Rubio, Chief Executive Officer

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Acknowledgements

RIVERSIDE TRANSIT AGENCY BOARD OF DIRECTORS

Name Title Representing Bridgette Moore Chair City of Wildomar Berwin Hanna First Vice-Chairman City of Norco Alonso Ledezma Second Vice-Chairman City of San Jacinto Art Welch Member City of Banning Nancy Carroll Member City of Beaumont Linda Molina Member City of Calimesa Jeremy Smith Member City of Canyon Lake Jim Steiner Member City of Corona Brandon Plott Member City of Eastvale Linda Krupa Member City of Hemet Anthony Kelly, Jr. Member City of Jurupa Valley Timothy Sheridan Member City of Lake Elsinore Greg August Member City of Menifee David Marquez Member City of Moreno Valley Scott Vinton Member City of Murrieta Malcolm Corona Member City of Perris Andy Melendrez Member City of Riverside Zak Schwank Member City of Temecula Kevin Jeffries Member County of Riverside District I Karen Spiegel Member County of Riverside District II Chuck Washington Member County of Riverside District III Jeff Hewitt Member County of Riverside District V

Riverside Transit Agency Staff

Larry Rubio, Chief Executive Officer & Accountable Executive Tom Franklin, Chief Operating Officer Craig Fajnor, Chief Financial Officer Vince Rouzaud, Chief Procurement and Logistics Officer Laura Camacho, Chief Administrative Services Officer Adam Chavez, Director of Maintenance Kristin Warsinski, Director of Planning Jim Kneepkens, Director of Marketing Natalie Zaragoza, Director of Contracts Rick Majors, Director of Risk Management Rick Kaczerowski, Director of Information Systems Charlie Ramirez, Controller Jeff Hixon, Transit Safety and Security Manager

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TABLE OF CONTENTS

Introduction… .................................................. 1 List of Definitions and Acronyms Used………..2 Safety Performance Targets… ........................ 6 Safety Management Policy… .......................... 7 Communication and Employee Reporting……9 Safety Risk Management… .......................... .12 Safety Assurance… .... ………………………...15 Safety Promotion… ....................................... 21 Management of Change… ............................ 23 Continuous Improvement… ........................... 25 Program Implementation… ........................... 27 Policies and Procedures… ............................ 29

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Introduction

On July 19, 2018, The Federal Transit Administration (FTA) published the Public Transportation Agency Safety Plan (PTASP) Final Rule, which requires certain operators of public transportation systems that receive federal funds under FTA's Urbanized Area Formula Grants to develop safety plans that include the processes and procedures to implement Safety Management Systems (SMS).

The documented processes and procedures for the Agency’s SMS must consist of four main elements: (1) Safety Management Policy, (2) Safety Risk Management, (3) Safety Assurance, and (4) Safety Promotion.

The Accountable Executive

Per FTA PTASP requirements, each transit operator receiving FTA funding shall designate an “Accountable Executive” to implement the PTASP. The Agency’s Accountable Executive shall be the Chief Executive Officer. The Agency’s Accountable Executive must balance safety, day‐to‐day operations, and Agency and customer needs in approving and carrying out the PTASP.

Annual Review and Updates

Annual Review and Update of the Public Transportation Agency Safety Plan Implementation of Version 1.0 of the Riverside Transit Agency Safety Plan is scheduled for July 20, 2020. An annual review shall take place between April 1 and June 30 of each subsequent year. The Agency’s Transit Safety and Security Manager will convene a committee represented by Operations, Training, Human Resources, Risk/Safety and Maintenance to review the current plan and make any necessary changes, additions or deletions thereto. The updated plan will be presented to the Accountable Executive for approval/signature and will then be presented to the Board of Directors for approval. In addition, the Director of Risk Management shall submit Safety Performance Targets as a part of his/her annual goal setting to the Chief Executive Officer, through the Chief Financial Officer, and will incorporate the approved targets into the plan by June 30 of each year.

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1. List of Definitions and Acronyms Used Accident – An event that happens unexpectantly which may result in an undesirable or unfortunate happening causing harm, injury, damage, or loss. As defined in GO-164E, an event that involves any of the following: a loss of life; a report of a serious injury to a person; a collision involving a rail transit vehicle; a runaway train; an evacuation for life or safety reasons; or a derailment of a rail transit vehicle, at any location, at any time, whatever the cause. American Disabilities Act (ADA) – The Americans with Disabilities Act of 1990 gives civil rights protection to individuals with disabilities. Federal law prohibits discrimination on the basis of disability in employment, state and local government, public accommodations, commercial facilities, transportation and telecommunications. California Public Utilities Commission (CPUC) – State regulatory agency that oversees and regulates railroad and rail fixed guideway safety in the State of California. California Highway Patrol (CHP) – enforce traffic laws and manage traffic and emergency incidents in California CPUC Staff – CPUC employees responsible for safety oversight of RTAs. Code of Federal Regulations, Chapter 49 (49 CFR) – Federal regulations governing all activities on the general railroad system of transportation in the United States. Contractor – A third party operator or maintenance provider that performs tasks required on behalf RTA. Corrective Actions (CAs) or Corrective Action Plan (CAP) – Actions or a plan of actions developed by RTA that describes the tasks or measures implemented to minimize, mitigate, control, correct, or eliminate hazards, and the schedule for implementing those actions. Emergency – An unexpected serious event or situation which requires immediate response to the urgent needs of the situation, or to maintain the security and/or integrity of the system, including, but not limited to, any of the following: a) Any accident that meets reporting criteria for a regulatory agency b) Any injury or illness requiring immediate medical attention, or fatality,

involving persons on board a revenue vehicle c) Threatened, attempted, or successful suicides d) Serious threat to the security or safety of passengers and/or employees e) Any event requiring the evacuation of a passenger train

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f) Derailments on the main track or controlled siding g) Any unplanned event causing a significant disruption of rail service which

may require the arrangement of alternative transportation for RTA system passengers

Employees – When used in this document, all executives, management, staff, labor, consultants, and contractors (and their sub-contractors) of RTA. Federal Transit Administration (FTA) – An Agency of the U.S. Department of Transportation charged with the funding of transit capital and via formula, operations in the United States. Hazard – Any real or potential condition (as defined in RTA's hazard management process) that can cause injury, illness, or death; damage to or loss of a system, equipment, or property; or damage to the environment. Hazard Analysis – Any analysis performed to identify hazards for the purpose of their elimination, mitigation, or control. Incident – Any unplanned occurrence, not otherwise defined as an accident, which results in any of the following: a) A significant delay to passenger rail service b) Blockage of main track or controlled siding c) Damage to RTA structures and/or equipment d) Response or action from emergency or law enforcement personnel. Investigation – The process used to determine the causal and contributing factors of an accident or hazard, so that the actions can be identified to prevent recurrence. Metropolitan Planning Organization (MPO) - A metropolitan planning organization is a federally mandated and federally funded transportation policy-making organization in the United States that is made up of representatives from local government and governmental transportation authorities. Near Miss – A narrowly avoided accident. In railroad reporting, a near miss is any interaction with an object, vehicle or trespasser on or near the right of way which cause the engineer or operator to adjust the controls of the rail vehicle to include braking or slowing down. Passenger – A person who is on board, boarding, or alighting from an RTA vehicle for the purpose of travel.

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Personal Electronic Device (PED) – A device including but not limited to wireless phones, personal digital assistants, smart phones, two-way pagers, portable internet devices, laptop computers, DVD players, audio players, iPods, MP3 players, electronic games, Bluetooth devices, or any headphones or earbuds. Public Transportation Agency Safety Plan (PTASP) – The comprehensive Agency safety plan for RTA that is required by 49 CFR 673 and based on Safety Management System. Safety – Freedom from harm resulting from unintentional acts or circumstances. Safety Certification – The series of acts or processes that collectively verify the safety readiness of a project for public use. Safety Management Systems (SMS) – A comprehensive, collaborative approach that brings management and labor together to build on the transit industry’s existing safety foundation to control risk better, detect and correct safety problems earlier, share and analyze safety data more effectively, and measure safety performance more carefully. Safety Sensitive Employee – An individual employed by a rail system who operates rail vehicles or who dispatches or controls the movements of such rail vehicles, or who is engaged in the installation or maintenance of rail vehicles, train control, train protection, or signaling systems. Security – Freedom from harm resulting from intentional acts or circumstances. Security Sensitive Information (SSI) – A category of sensitive but unclassified information under the United States government's information sharing and control rules. SSI is information obtained in the conduct of security activities whose public disclosure would, in the judgement of specified government agencies, harm transportation security, be an unwarranted invasion of privacy, or reveal trade secrets or privileged or confidential information. SSI is governed by Title 49 of the Code of Federal Regulations (CFR), parts 15 and 1520. System Safety – A principle of safety management, developed by the U.S. Military, which recognizes that all organizational plans, programs, policies, practices, and procedures impact the safety of the system as a whole. It requires that these be developed and implemented through a review process that provides for integration of individual departmental needs with the hierarchical needs of the entire system and/or organization.

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2. Safety Performance Targets

Mode of Transit Service Fatalities

Total/Rate

Injuries

Total/Rate

Safety Events

Total/Rate

System Reliability

Total/Rate

Other Other Other

Directly Operated Fixed Route

Contract Operated Fixed Route

Contract Operated Paratransit and Demand Response

Safety Performance Target Coordination The Agency’s Director of Risk Management will submit the Agency’s annual Safety Performance Targets to the CPUC’s Program Manager for Transit Safety Oversight. The Agency’s Director of Risk Management will also submit the Agency’s annual Safety Performance Targets to the Program Manager for the Metropolitan Planning Organization no later than July 1 of each plan year for review and certification. To the maximum extent practicable, the Agency’s Director of Risk Management will coordinate with the State and its MPO for the selection of safety performance targets.

Targets Transmitted to the State State Entity Name Date Targets Transmitted

California Public Utilities Commission

Targets Transmitted to the Metropolitan Planning Organization(s)

Metropolitan Planning Organization Name Date Targets Transmitted

Southern California Association of Governments (SCAG).

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3. Safety Management Policy PURPOSE The Riverside Transit Agency recognizes Safety as its number one core value. Every employee is accountable for making safety their priority, starting with the Chief Executive Officer. Safety and regulatory compliance are the first consideration when developing and implementing policies, procedures and programs affecting the Agency’s operation. POLICY The Agency will continue to support the ongoing implementation of a Safety Management System (SMS) with a commitment to the provision of appropriate resources. The Agency’s policies, rules and regulations have been developed with the intent to integrate safety into all Agency operations. Every employee should understand the importance of safety in the workplace. RTA establishes and measures our safety performance against realistic and data-driven performance indicators and targets. Monthly safety and security inspections of RTA transit facilities are conducted to identify and correct potential hazards. Our safety culture encourages employees to report safety related issues or concerns. RTA ensures no action is taken against any employee who discloses a safety matter through the employee safety reporting program, unless disclosure reveals beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or willful disregard of regulations or procedures. RTA will further ensure that every action is taken within reason to mitigate or eliminate potential hazards from the workplace. The Agency’s Safety Committee, represented by labor and management from multiple disciplines, meets monthly to discuss the safety of its employees and customers. The Committee seeks to proactively identify and mitigate any risk of workplace injury and illness. Employees are provided an opportunity for the free discussion of health and safety problems and possible solutions through their representatives on the committee. Additionally, safety suggestion forms and drop boxes are available to employees as part of the safety reporting program. In the Agency’s quest for safety excellence, it has implemented a Safety Management System (SMS) to identify and mitigate risk. This includes the constant evaluation of the effectiveness of these efforts. This cycle of continuous improvement is a part of the culture at RTA. Realistic safety performance targets are set prior to the start of each fiscal year and are measured no less than quarterly against benchmarks to evaluate the effectiveness of and adjust as necessary to the continuous efforts to mitigate safety related exposures.

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To ensure externally supplied systems and services supporting our operations are delivered and meet our safety performance standards, RTA screens all potential contractors or vendors to ensure compliance with regulatory guidelines. Safety at the highest level is achieved through cooperative proactivity in identifying potential hazards and taking into consideration the safety of others. Management will review the safety plan annually and update it as appropriate to ensure the safety of our employees and customers. As a Public Transit Agency, we understand our responsibility to the safety of our employees, customers, and the public. Our decisions and actions affect the safety of our community and we commit to continually improve on safety. Reporting Unsafe Conditions It is the responsibility of every employee to be aware of their surroundings and to report any unsafe or unsecure condition to their supervisor, safety committee representative, or via the safety suggestion boxes. The Agency has established a program through which employees can identify and make suggestions relating to safety issues. All suggestions or issues identified are addressed monthly at the Agency’s Safety Committee meetings. ______________________________ Larry Rubio, Chief Executive Officer

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Safety Management Policy Communication The Safety Management Policy is initially communicated to employees in the new employee orientation. Additionally, every operator is given annual instruction which includes the Agency’s safety policy, and a review of how it relates to their safe operation of Agency vehicles. Maintenance employees are communicated the Agency’s Safety Policy at least once per month during regularly scheduled safety meetings. The Safety Committee addresses the Agency’s Safety Policy with Administrative employees, as well as Maintenance and Operations employees at the monthly Safety Committee Meeting, and the representatives are asked to take the information back to their respective department staff meetings. The Safety Management Policy is reinforced using “Driver TV,” which plays continuous loops of safety policy communications that are updated each month with information geared toward relevant current trends. The Agency maintains a Monthly Safety Campaign program for all operators and maintenance personnel. Material for the monthly campaigns cover mandated training topics such as Heat Illness Prevention and Bloodborne Pathogens, but a review of recent trends in safety events within the system also help tailor the monthly campaigns in effort to meet Safety Performance Targets.

Authorities, Accountabilities, and Responsibilities

Accountable Executive Authority/Accountability

Larry Rubio, Chief Executive Officer The CEO has ultimate accountability to ensure the proper development and implementation of Agency’s Safety Plan. The CEO has the authority to designate the appropriate funding for necessary safety related items.

Chief Safety Officer or SMS Executive Responsibility/Authority

Jeff Hixon, Transit Safety and Security Manager The Transit Safety and Security Manager has the responsibility to develop and ensure implementation of safety procedures throughout the Agency. The Transit Safety and Security Manager has the authority to implement safety mitigating measures and recommendations.

Agency Leadership and Executive Management Responsibility/Authority

Larry Rubio, Chief Executive Officer; Tom Franklin, Chief Operating Officer; Laura Camacho, Chief Administrative Services Officer; Vince Rouzaud, Chief Procurement and Logistics Officer; Craig Fajnor, Chief Financial Officer; Rick Kaczerowski, Director of IT; Adam Chavez, Director of Maintenance; Rick Majors, Director of Risk Management; Kristin Warsinski, Director of Planning; Jim Kneepkens, Director of Marketing; The entire leadership team has the responsibility to model, encourage and enforce behaviors that are consistent with the Agency’s number one core value, Safety. They are vested with the authority to carry out this task and are to ensure that Safety is always primary in any decisions about Agency business.

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Employee Safety Reporting Program Vehicle Safety Defects Reporting Coach operators complete pre-trip vehicle inspections prior to pulling from the yard and during relief, using an approved California Highway Patrol inspection form to report safety or mechanical defects. The completed form is turned into dispatch upon pulling the bus back into the yard. Completed forms are collected periodically throughout the day by maintenance staff and repairs are then made if necessary. If a safety or mechanical defect is reported to dispatch prior to pull out, a mechanic will inspect the defect and determine if the coach is safe for operation. If it is determined the bus is unsafe, it will be placed on hold and will not be released to operations until the necessary repairs are completed and signed off by the mechanic. If a safety or mechanical defect is reported while in service, dispatch will confer with a maintenance supervisor to determine the next course of action i.e. bus exchange, maintenance road call, or safe to continue operation. On-Route Safety Issue Reporting Procedures All events, incidents or accidents are reported by the operator or reporting staff to dispatch via Clever Devices, two-way Bolt radio communication, or cell phone. Dispatch will advise the operator which report must be completed by the operator and/or refer the issue to the Operations Manager if necessary. If an incident or accident occurs, the operator or reporting staff will complete the appropriate report and turn it in to dispatch. Dispatch will then place the report in the Risk Management’s mailbox for review. For accidents, if Risk Management determines it was a preventable accident, they will forward their findings to the Training Manager who will then schedule the employee for retraining. For incidents, Risk Management will determine if there is certain behavior by the employee that caused the incident to take place; Risk Management will report their finding in an observation report to the Operations Manager who then will determine if retraining and/or discipline will take place. If the accident or incident was not the fault of the employee, Risk Management will attempt to mitigate the hazard utilizing RTA’s hazard identification and resolution process that is detailed starting on p.11. Employee Behaviors/Retraining Procedures If the operator or staff has accountability relating to an incident or accident, a retraining form is completed, and the employee is retrained via on the road and/or a verbal/written coaching by either a training instructor or an operations supervisor.

Key Staff Albert Jimenez, Risk Manager; Jeff Hixon, Transit Safety and Security Manager; Cecilia Perez, Risk Management Specialist; Darlees Brogdon, Surveillance Technician

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All retraining documentation is signed by the employee and supervisor/training instructor and filed in the employee’s personnel file and in Oracle software. Any operator behavior determined to be “at-risk” results in retraining. Any operator behavior determined to be reckless could result in punitive/disciplinary measures. Other Employee Safety Reporting Procedures RTA’s safety culture encourages employees to report safety related issues or concerns. In addition to the vehicle safety defect reports, incident reports, and accident reports, safety suggestion boxes are in employee break and lounge areas and are checked frequently. All employees are encouraged to utilize these boxes and may do so anonymously. All employee concerns/suggestions are addressed and communicated back to the employee submitting the suggestion/concern, unless the employee requests anonymity. Multiple Agency functional areas are represented on the Agency Safety Committee. The Committee meets each month, and employees are encouraged to bring forward any safety related concerns. The meetings are concluded with a “round-table” open forum discussion to ensure each member has an opportunity to contribute. RTA ensures no action is taken against any employee who discloses a safety matter through the employee safety reporting program, unless disclosure reveals, beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or willful disregard of regulations or procedures.

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4. Safety Risk Management Monthly Facility Inspections Inspections of RTA facilities are conducted on a regular basis, no less than monthly. The Transit Safety and Security Manager conducts regular facility inspections to identify any potential safety hazards/risks and coordinates the abatement of such items with Facilities and/or Maintenance. Hourly Safety Inspections Regular routine inspections are also conducted by the Agency’s contracted security guards assigned to all its transit facilities. Any concerns, hazards or risks are reported within 24 hours to the Transit Safety and Security Manager following the same reporting procedure outlined above. Reporting All operations and maintenance personnel are required to submit a report after the occurrence of any safety event. The reports are submitted to the Risk Management Department for processing. This processing includes review of the report, classification of the incident/accident type, documentation of the event in the Agency’s Accident/Incident database, and investigation/recovery of additional evidence (including audio and video). Training Through regular annual training, employees are encouraged to report any observed/identified condition throughout the Agency’s service area to the Risk Management Department by way of the Safety Suggestions Boxes or their Safety Committee representatives. All safety events are reviewed by the Risk Manager. When an event is rated as preventable, a notice is issued to the operator advising them of the preventable rating. The operator is given the option of having the rating determination reviewed by an Accident Review Board Panel. A copy of the notice is sent to the Training Manager, who immediately schedules a mandatory re-training with the operator. This re-training can be carried out regardless of the outcome of any review, if requested by the operator. Assessment Regular assessments are conducted in conjunction with the Transportation Security Administration, Department of Homeland Security to review potential risks, Agency policies and procedures, as well as the physical security of the

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Agency’s facilities. Action items are created, and coordination with the appropriate department management personnel is initiated by the Transit Safety and Security Manager to ensure follow up and completion of such items to correct deficiencies. Quarterly Accident Reviews A quarterly review is conducted of safety events. A committee made up of staff from Operations, Risk Management and Training review all safety events for the previous quarter to determine what mitigating measures may be implemented to prevent reoccurrence of similar events. These reviews include analysis of accidents by type, location (using geo mapping), frequency and severity. Additionally, the data may be broken down by seniority (or other demographic information) to determine if there are any identifiable patterns are occurring. Hazard Management Process A hazard is any real or potential condition that can cause injury, illness, or death; damage to or loss of a system, equipment, or property; or damage to the environment. RTA's hazard identification and resolution process has been implemented to ensure potential hazards are systematically identified, evaluated, and resolved during design, construction, and revenue operation. Through this process, RTA seeks to minimize and/or eliminate injuries to passengers, employees, and the general public, and to prevent service delays and damage to property, equipment, and the environment. Purpose This section outlines RTA's formal processes used to identify, evaluate, and mitigate potential hazards associated with transit operations and maintenance. Hazards identified are analyzed for potential impact and resolved by design, procedure, warning device, or other method so that identified hazards are at a point that is As Low as Reasonably Practicable (ALARP). Hazard management consists of:

• Hazard identification • Hazard investigation, evaluation, and analysis • Hazard mitigation, control, and elimination • Hazard tracking

Hazard Identification The physical and functional characteristics of the systems to be analyzed are RTA operations, maintenance, facilities, procedures, employee practices, and general contract oversight.

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Knowledge of how each individual system elements interface with each other is essential to the hazard identification effort. Hazards may be identified through: • Daily tasks and routine activities conducted by RTA staff and contractors • Inspections and observations conducted by RTA Risk Management • Internal audits and records reviews • External audits conducted by regulatory agencies • Design reviews where representatives of Safety and Security as well as

Operations Divisions participate • Hazard analyses and special reports prepared by consultants, RTA employees,

contractors, and suppliers • Hazards that develop as a result of accidents/incidents • Information from other transit systems

Employee Hazard Reporting RTA has provided a Safety/Security Hazard form that is available in paper form at RTA facilities. This form may be used by all employees and contractors to report hazards throughout the system. Once an employee/contractor submits the form, the Transit Safety and Security Manager must enter that information into the RTA Safety database and determine a risk assessment using the predetermined hazard assessment table. Once the hazard has been assigned a risk level, a corrective action must be assigned to all hazards and a resolution achieved, prior to any close out. RTA’s Transit Safety and Security Manager is ultimately responsible for ensuring all corrective actions are addressed and closed out in a timely fashion. If the hazard requires additional resources beyond those assigned to the responsibility, the Transit Safety and Security Manager may re-assign the hazard to another area of responsibility.

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5. Safety Assurance Safety Performance Monitoring and Measurement Reporting All operations and maintenance personnel are required to submit a report after the occurrence of any safety event. The reports are submitted to the Risk Management Department for processing. This processing includes review of the report, as well as video from the bus or facilities cameras to determine compliance with procedures for operations and maintenance. If non-compliance is observed, an observation report is completed and forwarded to the Surveillance Specialist (SS). The SS will open a disciplinary case by assigning an Occurrence Number to track the matter through to conclusion. Investigations Any collision, and all accidents involving property damage or injury to persons is immediately investigated by an Operations or Maintenance Supervisor. Analysis to determine the root cause of the event is conducted, as well as a review of any procedures or policies for which violations of may have contributed to the event. This information is tracked in the Accident/Incident database and reviewed on a quarterly basis to determine if mitigations implemented have been effective in meeting benchmarks as outlined in the Management of Change section below under “Quarterly Reviews.” Safety Information Monitoring A quarterly review is conducted of safety events. A committee made up of staff from Operations, Risk Management and Training review all safety events for the previous quarter to determine what mitigating measures may be implemented to prevent reoccurrence of similar events. These reviews include analysis of accidents by type, location (using geo mapping), frequency and severity. Additionally, the data is broken down by other factors to determine if events are occurring in any recognizable patterns. Proactive Observations and Evaluations The Agency deploys 3 types of Proactive Observations/Evaluations: 1) Coach Operator Performance Profile The Agency completes an annual performance evaluation of every coach operator. The performance evaluation reflects an operator’s safety record, compliance to rules and regulations and attendance. An Operations Supervisor meets with the coach operator and goes over their record for the year and gives them recommendations for improvement, if necessary.

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2) On-Board Observation The Agency deploys trained on-board evaluators (secret shoppers) to perform an in-person observation of each operator at least once a year. The on-board evaluators ride a minimum of 20 minutes and observe for core skills as a basis for their evaluation. If any deficiencies are observed the coach operator is coached/counseled/retrained as necessary. 3) External Observation The Agency performs an annual field observation for every coach operator. An Operations Supervisor follows the bus in a supervisor vehicle and observes for core skills as a basis for evaluation. If any deficiencies are observed the coach operator is coached/counseled/retrained as necessary. Hourly Safety Inspections Regular routine inspections are also conducted by the Agency’s contracted security guards assigned to its transit facilities. Any concerns, hazards or risks are reported within 24 hours to the Transit Safety and Security Manager to be addressed in the same manner as above. Monthly Facility Inspections Inspections of RTA facilities are conducted on a regular basis, no less than monthly. The Transit Safety and Security Manager conducts regular facility inspections to identify any potential safety hazards/risks and coordinates the abatement of such items with Facilities and/or Maintenance. Quarterly Reviews A quarterly review is conducted of safety events. A committee made up of staff from Operations, Risk Management and Training review all safety events for the previous quarter to determine if the recommended mitigations were effective in meeting safety performance targets or were not implemented as intended. Root Cause Analysis Root Cause Analysis training is provided on an ongoing basis to supervisors tasked with accident investigation. The Agency utilizes the Five Whys method to analyze accidents and safety events to determine the root cause. Any collision, and all accidents involving property damage or injury to persons is immediately investigated by an Operations or Maintenance Supervisor. Analysis to determine the root cause of the event is conducted, as well as a review of any procedures or policies for which violations of may have contributed to the event. When a root cause is identified, it’s catalogued in the Risk Management database for further analysis and discussion as outlined in the Management of Change section below.

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Hazard Investigation, Evaluation, and Analysis Employees are encouraged to immediately address hazards that may be easily resolved, such as a trip hazard that may be easily moved. Hazards that require more extensive measures for resolution should be elevated to managers or safety committees for corrective action. Managers and safety committees are encouraged to conduct appropriate investigations to determine the potential risk as evaluated through examining the severity and probability of the hazard. Hazard severity is the measure of the consequence the hazard presents. The greater the potential hazard consequence, the more severe the hazard. Below is a chart describing the Hazard Severity Categories: HAZARD SEVERITY CATEGORIES

CATEGORY NAME LEVEL CHARACTERISTICS

Catastrophic

1

Fatality or multiple severe injuries, severe environmental damage, total system loss, extreme financial loss to RTA

Critical

2

Severe injury or occupational illness, significant environmental, system or equipment damage, major service disruptions, significant financial loss to RTA

Marginal 3 Minor injury or occupational illness, minor environmental, system, or equipment damage, minor service disruption

Negligible

4

Less than minor injury or occupational illness, less than minor environmental, system or equipment damage.

Insignificant service disruption.

The probability that a consequence associated with a given hazard will occur can be described in potential occurrences per unit of time, events, population items or activity. The hazard consequence occurrence probability, or frequency of occurrence, represents a qualitative judgment of the relative likelihood of occurrence of an accident caused by an uncorrected or uncontrolled hazard as a result of a particular event or series of events. All identified hazards are assigned one of five probability levels, as provided in the Hazard Frequency Categories chart below:

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HAZARD FREQUENCY CATEGORIES

A qualitative hazard probability will be derived from research, analysis, and evaluation of safety data from the operating experience of RTA or other similar transit agencies. The term fleet or inventory in the table refers to the number of units or size of system elements as an aggregate in the RTA system (e.g., the number of bus stops, collectively). Therefore, the table provides a qualitative probability category for a particular event occurring within the entire inventory of stops, or at a single stop, for example. Risk assessment determines the acceptability of assuming a risk associated with a hazard, the necessity of implementing corrective measures to eliminate or reduce the hazard, or a combination of both. Hazard risk assessment involves categorization of hazard severity and probability of occurrence. The guidelines for determining hazard risk are presented in the tables below:

CATEGORY NAME

LEVEL SPECIFIC INDIVIDUAL ITEM OR

LOCATION FLEET, INVENTORY OR

SYSTEMWIDE

Highly Probable A Likely to occur with high frequency

Continuously experienced

Probable B Will occur many times in life of an item or at a specific location

Will occur frequently

Possible

C

Likely to occur one or more times in life of an item or at a specific location

Will occur several times during life of system

Unlikely

D

Unlikely but possible to occur in life of an item or at a specific location

Can reasonably be expected to occur during life of system

Highly Unlikely

E

So unlikely, it can be assumed occurrence will not be experienced at a specific location

Not expected to occur during life of system

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HAZARD SEVERITY CATEGORY

LEVEL

Catastrophic 1

Critical 2

Marginal 3

Negligible 4

HAZARD ASSESSMENT TABLE

Unacceptable means the hazard cannot remain as is and must be mitigated. Undesirable means that the hazard should be mitigated, if possible, within fiscal constraints. Acceptable with review means that RTA management must determine that the risk associated with the hazard is acceptable with proposed mitigations.

Hazard Risk Levels

Hazard

Severity

Hazard Likelihood

A - Highly Probable B - Probable C - Possible D - Unlikely E - Highly

Unlikely

1 - Catastrophic H H H M L

2 - Critical H H M M L

3 - Marginal H M M L L

4 - Negligible L L VL VL VL

Hazard Risk Index

Risk Level Definitions

H High – Unacceptable M Moderate – Undesirable, Decision Required L Low – Acceptable with Review VL

Very Low – Acceptable without Review

HAZARD FREQUENCY CATEGORY

LEVEL

Highly Probable A Probable B Possible C Unlikely D Highly Unlikely E

Item 8 46

Acceptable without review means that the hazard can remain. Regulatory Accident/Incident Reporting Thresholds All accident and incident reporting must be completed by RTA and its contractors. The following is a list of minimum regulations that must be met; however, it does not exempt RTA or its contractors from meeting all the reporting requirements and is not all-inclusive: • CFR, Title 49, Section 674 (FTA) • General Order 164-E, Section 7 (CPUC)

Hazards and Corrective Actions Tracking Hazards needing correction are entered and tracked in the RTA Safety database. Corrective actions will have: 1) original finding information, 2) a suggested corrective action, 3) the responsible parties assigned, and 4) a due date identified. The RTA safety database is designed to provide notification of the corrective action to responsible parties as well as alert them of upcoming due dates and overdue corrective actions. Individuals assigning a corrective action and those responsible for the corrective action are expected to work together to effectively mitigate and/or eliminate the issue. Hazards Communications and Reporting CPUC Hazard Reporting Thresholds Per the requirements of CPUC General Order 164-E Section 6 (e), RTA shall report the following hazards to CPUC:

• Near miss industrial accident on RTA property with potential for serious injury or fatality

• Any major hazardous material spill meeting the federal government’s reporting threshold

Item 8 47

6. Safety Promotion Safety Performance Monitoring and Measurement Reporting All operations and maintenance personnel are required to submit a report after the occurrence of any safety event. The reports are submitted to the Risk Management Department for processing. This processing includes review of the report, classification of the incident/accident type, documentation of the event in the Agency’s Accident/Incident database, and investigation/recovery of additional evidence (including audio and video). Investigations Any collision, and all accidents involving property damage or injury to persons are immediately investigated by an Operations or Maintenance Supervisor. Analysis to determine the root cause of the event is conducted, as well as a review of any procedures or policies for which violations of may have contributed to the event. This information is included in the Risk Management report processing and is accumulated for further analysis and discussion as outlined in the Management of Change section below.

Safety Information Monitoring A quarterly review is conducted of safety events. A committee made up of staff from Operations, Risk Management and Training review all safety events for the previous quarter to determine what mitigating measures may be implemented to prevent reoccurrence of similar events. These reviews include analysis of accidents by type, location (using geo mapping), frequency and severity. Additionally, the data is broken down by seniority to determine if events are occurring among less senior operators more frequently or more severely to assess whether training or experience are factors in the events. Proactive Observations and Evaluations The Agency deploys 3 types of Proactive Observations/Evaluations: 1) Coach Operator Performance Profile The Agency performs an annual performance evaluation of every coach operator. The document records (see attached Eval Master.pdf) reflect on the operator’s safety record, compliance with rules and regulations and attendance. An Operations Supervisor meets with the Coach Operator and goes over their record for the year and gives them recommendations for improvement, if necessary.

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2) On-Board Observation The Agency deploys trained on-board evaluators (secret shoppers) to perform an in-person observation of each operator at least once a year. The on-board evaluators ride a minimum of 20 minutes and observe for core skills as a basis for their evaluation. If any deficiencies are observed the coach operator is coached/counseled/retrained as necessary. 3) External Observation The Agency performs an annual field observation for every coach operator. An Operations Supervisor follows the bus in a supervisor vehicle and observes for core skills as a basis for evaluation. If any deficiencies are observed the coach operator is coached/counseled/retrained as necessary.

Item 8 49

7. Management of Change Configuration and Change Management Configuration Management (CM) details the process used to make configuration changes to the transit system. Change management is the process and procedure used to manage significant operational changes that will have a direct impact on system safety. CM refers to a discipline for evaluating, coordinating, approving or disapproving, and implementing changes in a transit system. The CM process ensures there is a process to document changes from the initial concept through development, implementation, and on-going evaluation of results. Successful CM requires a well-defined and institutionalized set of policies and procedures to ensure that all RTA Divisions as well as contractor staff that are affected by the configuration changes are formally notified and approve of the change. Bus Operations and Transit Planning The Operations, Planning and Facilities departments are responsible for configuration management activities related to managing and documenting significant changes and/or modifications to RTA’s transportation system, and for verifying that new system elements and modifications in development are reviewed by key stakeholders at appropriate intervals for input and/or approval. For these types of modifications to mission-critical equipment, facilities, infrastructure, and/or procedures, the Operations, Planning and Facilities divisions have accountability as follows: Planning: • Evaluate routes based on customer requests, on-time performance,

ridership data • Create a service change guide and hold public meetings throughout the

service area to gather feedback from key stakeholders • Attend TNOW community meetings and present proposed changes • Present the service changes (including new, modified and cancelled routes)

to the Board as part of the yearly budget process • Implement service changes 3x’s per year, unless a safety issue arises that

warrants immediate action • Issue documents regarding the service change to Contracted and Direct

Operations both review service change before each bid • Monthly service change meeting gets Operations, Planning, and Marketing

together to strategize

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• Planning staff attends safety meetings for Contract and Direct Operations, to gather feedback on recent changes, receive comments on current potential safety issues

• Planning staff attends quarterly ADA meeting to gather feedback on service changes/ADA needs

• A comprehensive review is conducted, and approvals/signoffs are secured from key stakeholders before such changes are made

• Primary and secondary safety and functional impacts of a proposed change are identified, evaluated, and addressed early in a project's design phase

• The completed modifications are properly incorporated into the existing system

Operations • Safety inspections of bus stop conditions and associated amenity during

daily routine maintenance of bus stops (pad, bench, trash receptacle, shelter)

• Priority repair/service is scheduled for safety related items • Annual refurbishment of bus stop amenities • Keep up to date on the Agency’s ADA policy • Attend the Agency’s safety committee meetings • Review the Agency’s accident & incident reports related to bus stops • Maintain daily communications with internal & external stakeholders Facilities • Review comments regarding specific bus stops and start the research • Do field work to assess location and ensure that bus stops will be placed in

a safe area for both customers and coach operators • Reach out and work with city employees to get permission on placement of

bus stops. If bus stops require civil work to be ADA compliant, ask the city if they can provide materials & labor

• Submit all necessary paperwork for permits and make appointments for inspections

• Work with: • RTA Stops & Zones Supervisor for bus stop installations • RTA Project Manager if bus stops require civil work and RTA is

going to cover the costs • Create a rider alert and post on all platforms to notify all about status of bus

stops • Install and activate bus stops

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Continuous Improvement Quarterly Accident Reviews A quarterly review is conducted of safety events. A committee made up of staff from Operations, Risk Management and Training review all safety events for the previous quarter to determine what mitigating measures may be implemented to prevent reoccurrence of similar events. These reviews include analysis of accidents by type, location (using geo mapping), frequency and severity. Additionally, the data is broken down by seniority to determine if events are occurring among less senior operators more frequently or more severely to assess whether training or experience are factors in the events. Daily Reviews All reports of safety events throughout the system are reviewed daily. Particular attention is directed to the identification of safety deficiencies. Whether the deficiencies are of an engineering or administrative nature, immediate action is taken to implement mitigating measures wherever and whenever appropriate. When an engineering deficiency is identified, the Risk Management team works with the appropriate department to brainstorm and implement mitigating measures. Common examples of these types of deficiencies are overgrown trees interfering with proper service stops, etc. When administrative deficiencies are identified, employee re-training is immediately scheduled and carried out. When deficiencies are of a significant nature, the operator may be removed from service until such time as the re-training has occurred.

Item 8 52

8. Program Implementation Responsibility for the AGENCY SAFETY PLAN The Transit Safety and Security Manager is responsible for the content, maintenance, and dissemination of this plan. The AGENCY SAFETY PLAN is a living document, available for review at all times to all RTA employees and contractors. Comments and revisions may be submitted to the Transit Safety and Security Manager for evaluation and inclusion in the next iteration of the plan. The signed copy of the current plan will be maintained in the Risk Management Department. Continuous Plan Evaluation During internal audit activities or the issuance of new regulations or recommended industry wide practices, Risk Management will continuously evaluate the relevancy and applicability of this AGENCY SAFETY PLAN. All revisions will be noted in the revision record at the beginning of the document. If any revision requires a change in process, a notice will be disseminated to appropriate personnel explaining the 1) document change, 2) reason for change, and 3) its impact on any job functions. RTA employees and contractors will be notified of a substantially revised plan by an email or letter from RTA's Transit Safety and Security Manager. The revised plan will be disseminated by one or more of the following methods: delivered as a hard copy and/or emailed as a soft copy to each relevant operating entity, or available through request from Risk Management. Contractor employees will be required to sign a hard copy of the plan. Transit Safety and Security Manager The RTA Transit Safety and Security Manager is responsible for the implementation of the AGENCY SAFETY PLAN. Specifically, the Transit Safety and Security Manager: • Issues and maintains the AGENCY SAFETY PLAN • Promotes the Culture of Safety • Oversees the Hazard Management Process • Collects and analyzes safety data • Oversees the accident/incident investigation • Assures AGENCY SAFETY PLAN compliance/procedures review • Conducts safety reviews/inspections • Ensures compliance with safe and healthy work practices by employees

and contractors

Item 8 53

• Communicates with employees regarding occupational health and safety issues

• Identifies, evaluates and corrects hazards in a timely manner • Assists other departments in resolving hazards • Ensures that all accidents, injuries, and illnesses are investigated and that

recommendations for corrective actions are developed and implemented as warranted

• Ensures compliance with local, state and federal requirements

Public Safety Outreach RTA will provide safety information to passengers and public utilizing the three “E’s” of safety: Education, Engineering and Enforcement. Educational opportunities for the customers and public will include relevant safety information in the Rider’s Guide, on the RTA website, part of newsletters and mailings, advertising and community events. RTA partners with WeTIP for assistance from the community and its passengers to communicate about safety related activities.

Item 8 54

9. Policies and Procedures The programs, policies and procedures that the Agency uses to carry out its Agency Safety Plan are listed below. They can be found on the Agency’s intranet under “Documents and Forms,” “Policies and Procedures” at the following links:

1. Access Control - Standard Operating Procedures - RTA003_ 11-02-2017

2. Accident Procedures Booklet

3. Discipline and Grievance Process Effective 01-01-16

4. Discipline and Grievance Process Matrix

5. Drug & Alcohol Policy Revised 01-01-18

6. Human Resource Policies & Procedures - Admin Employees 12-18-19

7. Human Resource Policies & Procedures - Union Employees 09-26-19

8. MOU 2018-2021

9. Rules and Regulations

10. Safety Vest Policy - Administration

11. Safety Vest Policy - Maintenance

12. Safety Vest Policy - Operations

13. Support Vehicle Addendum

Item 8 55

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14. Support Vehicle Process

15. Visitor Access Protocol and Sign-in Sheet Updated 12-2017

Item 8 56

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