E-Services & Adoption ofMobile Technologies by

Academic Librariesin Singapore

Mrs Lee Cheng EanAssociate University Librarian (Resources)

Participants Profile

8 responses

Provision of E-Services

• Top 3 e-services launched/in progress:1. Discovery Service2. Online Information Literacy Programme3. Online Reference Services

• Top 3 e-services with no/future plan:1. Webinars2. Live Chat Services3. Online Payment

Provision of E-Services

• Online Reference Services are offered through e-forms• Live Chat Services were discontinued due to low demand• Majority use EDS as their Discovery Service• Other e-services:– Enquiry Management System– Digital Repository– Mobile Apps

Provision of E-Services

Handheld Devices Used

Provision of Mobile Services

Provision of Mobile Services

• Top e-services launched/in progress:1. Mobile Databases – ALL2. OPAC - Mobile Version – ALL3. Mobile Apps4. QR Codes5. Mobile Library Collections6. Mobile Social Media: Facebook

• Other mobile technology:– Mobile Discovery Services– Mobile Room Booking

Top e-services with no/future plan:1. Mobile Text Quizzes – ALL2. Mobile Text Surveys3. Mobile Phone Location Finding / GPS4. Mobile Social Media: Foursquare5. Mobile Tour6. iTunes U or Podcasts

Challenges

Objectives of Mobile Initiatives

• Other objectives:– Increase accessibility/availability 24 x7, anytime, anywhere– Promote innovative teaching and learning methods– University's strategic directions

Best Practices/Innovative Mobile Applications

• Clinic sessions to assist users for configuring library e-resources on the mobile devices

• Outreach initiatives• Place mobile devices at common area• Push technology to keep patrons informed about library services,

resources, activities and events• Highlight resources accessible through mobile platform• Mobile discovery services• Mobile app, e.g. Library-on-the-Go• Teach information literacy skills• Access to current news• Organize photo competition through Facebook's Likes

Comments & Suggestions

• Availability of training and exposure to recent mobile applications

• Online services should be designed to be accessible on PCs and various mobile devices, as no clear distinction between online and mobile currently

• Patron confused with different methods and login accounts for mobile services offered by vendors

• Library to offer mobile services that is more secure due to privacy

Examples of NUS

Examples of NTU

Examples of SMU

Comments?

Feedback?

Questions?