The goal of SINUMERIK Manufacturing Excellence is to ensure a high degree of availability and productivity of your systems. We can offer you different services in order that you achieve this goal.

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SINUMERIK Manufacturing Excellence

Extended Machine Contracts

Learn more about our various Extended Machine contracts!

Individual services to secure the availabil-ity of your machines with Extended Machine contracts

Optimized process with a service contract

Current service and contractual offers

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Response time

Bid/ Confirmation

Clarifi- cation

Clarifi- cation

Travel time

Travel time

Work duration

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Downtime without service contract

Downtime with service contract Less downtime!

Less downtime!

• with a service contract up to 48 hours! • reduced downtime risk of the machine! • with known maintenance budget!

Area of application

In these individually negotiated con-tracts, we bring together joint mainte-nance concepts from preventive mea-sures, service period and spare parts logistics/management modules, and pro-vide access to Siemens service engineers with defined response times. Siemens covers the cost risk by billing services at flat rates (contractual costs).

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The overall objective is to give you ef-ficient, customized maintenance support. You do not bear any risks, and can rely on high machine availability. Under the joint agreement, we ensure access to qualified Siemens service engineers for on-site troubleshooting and professional spare parts logistics, which therefore also ensures that we stay in close contact with our customers.

The ”Extended Machine Contracts“ package covers contractually agreed services, which are individually tailored to your particular require-ments and specified as a flat rate in a service agreement. We not only offer you custom-ized maintenance solutions, but also reduce your exposure to machine downtime costs.

The result is effective assur-ance of your machine avail-ability. The flat rate billing of services gives end users production planning security and eliminates the risk of ad-ditional costs.

Your benefits are:

• Planning security – reduced and transparent costs

• Increased productivity through minimized down-times

• Service packages tailored to match your needs

• Assistance to take the strain off manufacturers’ and end users’ service engineers

• Access to the Siemens ser-vice structure – worldwide

Warranty Maintenance

Extended warranty - includ-ing material and personnel services as standard for machine manufacturers

Individual maintenance for companies operating the machines

Health Check

Service contract

Local Service Contract (LSV)

Repair Service Contract (RSV)

Lifecycle Check – our standard

Flexible and can be planned – tailored to your requirements

The benefits of a repair service contract:

• Risks arising from liability for defects are covered at flat rate prices

• Faults are corrected at the machine’s installation site without requiring proof of defect from the machine tool manufacturer or dealer

• Stored product and end user information reduce custom-ers‘ downtimes

Benefits of the local service contract:

• Machine availability is assured by reducing machine downtime

• Negotiated service contract prices make cost planning easy

• Demand-oriented services

Repair Service Contract (RSC): After-sales service at flat rates

Siemens has developed the repair service contract specifically for machine manu-facturers and dealers. It offers after-sales service at the machine installation site at flat rate prices. With this contractual service, you protect yourself for a period of time of your choice against the labor and material replacement costs that an end user incurs when troubleshooting our products after the second commis-sioning. The labor services cover the provision of service engineers, fault diagnostics and resolving the fault. The terms of the contract can extend the warranty period for up to five years. For services beyond the scope of the RSC, you can utilize your regional customer support or purchase additional services. These include extended service periods, negotiated response times and preven-tive measures.

Local Service Contract (LSC): The modular preventive program

With this service contract, we offer ma-chine end users an individual, modular service package that ensures a high level of machine tool and production system availability – making a crucial contribu-tion to efficient production. The scope of a service contract is matched to the individual service concept. We also offer our contractual services outside our regu-lar office hours. This means that you can contact Siemens Service up to 24 hours per day, 365 days per year. We also offer our contractual services with shorter response times ranging from the regular ”next day“ down to four hours.

Current range of contracts

Machine lifecycle

Machine manufacturer‘s liability for defects

Replacement of material depending on

RSC(Repair Service Contract)Staff

incl. personnel services and travel costs

Additional services

LSC(Local Service Contract)

Customers Machine manufacturers & dealers Machine operators

Customer-compliant applications

Health Check – a unique investigation of your machine

So that everything runs smoothly …

• Inspection • Data backup • Maintenance • Lifecycle Check

You not only increase the productivity of your machine or system but also secure the availability of spare parts and ensure fast repair when faults occur.

Pamper your machine and give it a Health Check on an annual basis.

We can offer you an all-inclu-sive package:

• We know your machine equipment

• Document the item num-bers

• Check the spare parts avail-ability

• Generate a data backup • Replace fans and buffer batteries

• Check filters and operator control elements

• Provide recommendations for solutions

InspectionControl components – such as fans and operator control elements – are checked in a defined way. You receive a status report.

Data backupAll of the control and drive-relevant data of your machines and systems are saved and given to you for professional and secure archiving. This data backup is required when recommissioning your machines.

Maintenance We perform defined maintenance work for your CNC control and everything associated with it to increase the avail-ability of your machine (e.g. check and replace fans and batteries). The mainte-nance also includes the inspection and data backup. You receive a maintenance report.

Lifecycle CheckWe document the machine and system data and all of the control and drive-relevant modules locally at your site. The spare parts analysis based on this shows you the availability of spare parts. For critical or discontinued components, recommendations are given for replace-ment parts and solutions based on replacement products. Service-relevant documentation is checked to ensure that it is available. You are provided with an analysis report.

An overview of our Health Check services

Lifecycle Check – our standard for an optimum spare parts strategy

So that everything runs smoothly ...

... here are answers to your questions about availability and maintaining productivity:

• Can I expect to be able to simply obtain a spare part or have a repair made?

• Do I have to stock spare parts myself?

• How can I reduce my stock of spare parts?

• Are there upgrade options? • How long can I keep my machines and systems operational using spare parts, repair, replacement or upgrade?

• What do spare parts or up-grade parts cost?

The Lifecycle Check provides a comprehensive analysis of spare parts availability

Spare part Supply of spare parts • Standard supply • Immediate supply • Emergency service 24 h/365 d

Replacement Parts are exchanged on a replacement basis • Spare parts supply as standard, immediate or emergency service • Return of the defective part

Repair Repairs performed • Normal repair • Fast repair • Function repair

Supplementary Supplementary services • Component upgrade service • General overhaul > = 1 machine/system • Check • Return of diagnostics parts • Extended spare parts availability

Your benefits

Increase productivity thanks to short machine and system downtimes

• Optimum spare parts supply ensures short downtimes

Reduce asset and stocking costs • Utilize the Siemens spare parts service

Stock only selected spare parts your-self

• Reduce superfluous stocked spare parts

Extend the machine/system lifecycle • Extend the machine/system lifecycle by using suitable replacement types

An overview of our services:

• All of the control and drive-relevant modules in your plant or system are docu-mented

• The modules that are documented are analyzed regarding the availability as spare/replacement or repair part. Information about scheduled phase-out and discontinuation dates are provided in a report along with possible new types.

• Support for an optimum spare parts strategy

–Signing up for a spare parts service from Siemens tailored to your precise requirements –Optimizing your own stock of spare parts (to reduce your stock) –Returning stocked spare parts that are no longer required –Upgrade options that are available in plenty of time –Defining replacement/new solutions/general overhaul

Subject to change without prior notice Order No. E20001-A1370-P610-X-7600SCHÖ/10809304 MAEX.52.1.05 SB 09110.3Printed in Germany© Siemens AG 2011

Siemens AGIndustry SectorMotion Control SystemsP.O. Box 318091050 ERLANGENGERMANY

The information provided in this brochure contains merely general descriptions or characteristics of performance which in actual case of use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.

Service contract – The complete care package for your machines

The investment that certainly makes sense, negotiated services, individually tailored to your requirements

Spare parts service

Trouble- shooting

Service availability

Preventive maintenance

Spare parts availability analysis

Defined response time

Work performed

Spare parts replacement

Maintenance

Lifecycle Check

With the service contract, you secure guaranteed service and spare parts availability, costs and a high degree of productivity.

We ensure that your data is backed up, the plant or system inventory is kept up-to-date, spare parts availabil-ity can be planned and fast service calls negotiated! Simply select the service package tailored to your spe-cific requirements.

Your productivity is our goal

Our service & support offers you a modular service con-cept that is perfectly har-monized and coordinated to your individual requirements. This avoids downtimes of your machines and systems – and secures your productiv-ity.

Maximum availability • Thanks to the optimized spare parts availability • Thanks to preventive maintenance and data backup • Thanks to fast service calls

Risk reduction • Thanks to agreed service standby times • Thanks to guaranteed intervention times

Cost security • Price stability through fixed prices • Costs can be planned

An overview of our contractual service

Maintenance and inspection – Regular preventive maintenance of your machine and system.

Troubleshooting – Competent local service to quickly and efficiently resolve problems.

Spare parts service – Fast and flexible delivery as well as replacement of your original SINUMERIK spare parts.

Service availability – We are there for you around the clock. 24-hour help line, call back within 1/2 hour, on-site service at the latest after 6 hours.

Lifecycle Check – Extends the lifecycle of your machine through a spare parts analysis and individual spare parts strat-egy for your SINUMERIK CNC equipment.

Your benefits

• Increased productivity thanks to lower machine and system downtimes

• Lower risks as a result of preventive maintenance

• Costs can be planned and are transparent

www.siemens.com/sinumerik/manufacturing-excellence