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Page 1: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

/2008

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) (

/7/2008

Page 3: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

"

."

/ /2008

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.

.

.

Page 5: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB
Page 6: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

1

1-12

2-15

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4-19

5-110

6-111

7-112

13

1-214

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2-4-150

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Page 12: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

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Page 13: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

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Page 14: eAf ¦G f;B A ¼Í AlU BIi ±j r A iË N¶fºA gB NmÝA οͧúA ½B§ºA fJ¦ f¿ · 2019-12-29 · L κB§ºA ÀÍ»§NºA ÐeËU ÅB¿y ´Í³ Ñ®j§ A ÐiAeG iÊe ÑuB

ABSTRACT

The Role of Knowledge Management in higher

Education Quality Assurance

APPLIED STUDY AT PRIVATE JORDANIAN UNIVERSITIES

Prepared by:Ruba Jaza AL-mahamed

Supervised by:Prof. Mohammad Al - Nuiami

The purpose of this study is to reveal the Impact of Knowledge

Management in higher Education Quality Assurance. The study used some of

statistical tools. The study founded some of Conclusions:

There is no Significant Statistical relationship between Scientific Activities andhigher Education Quality Assurance.

There is Significant Statistical relationship between Scientific Gentilizing(Assertor Prof, Assessor Prof) and higher Education Quality Assurance, whilethere is no Significant Statistical relationship between Scientific Gentilizing(Professor, Lecture) and higher Education Quality Assurance.

There is Significant Statistical relationship between Incentives and higherEducation Quality Assurance.

There is Significant Statistical relationship between Experience (5-10 years)and higher Education Quality Assurance, while there is no SignificantStatistical relationship between Experience (less than 5 years, 11-15 years,more than 16 years) and higher Education Quality Assurance.

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There is no Significant Statistical relationship between E-Library and higherEducation Quality Assurance.

There is no Significant Statistical relationship between Internet Connection andhigher Education Quality Assurance.

There is Significant Statistical relationship between Equipments saving andhigher Education Quality Assurance.

There is Significant Statistical relationship between External Database Sharingand higher Education Quality Assurance.

There is Significant Statistical relationship between Library Diversification andhigher Education Quality Assurance.

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1

1-1

2-1

3-1

4-1

5-1

6-1

7-1

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2

1-1

.

Intellectual Capital

Knowledge Economy.

.

)2003(

"

")2008(.

.

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3

)Laudon & Laudon,2007 .(

:

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.

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.

.

.

.

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.

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4

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5

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Knowledge) (

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)2004 ( 500

.

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6

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12

7-1

)

2008.(

(Laudon & Laudon ,2007).

)7200,control_qualit/control_ly.gov.higheredu.www(.

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13

1-2

2-2

2-2-1

2-2-2

2-2-3

2-2-4

3-2

2-3-1

2-3-2

4-2

2-4-1

2-4-2

5-2

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14

2-1

.

.

.

:

)Downsizing (

.

)Knowledge Management .(

.

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15

.

.)Wiig,1997:7-9 (

)Multidisciplinary .(

)Intellectual Capital ( )Competitive

Intelligence()Information Technology.(

.

.

.

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16

.

.

)

2004 :12(

)1996 :20-39.(

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17

2-2

)Knowledge Economy(

.

)Stronmgulst & Samoff, 2000:324(

.

.

.

Francis BaconKnowledge Is Power)Misra,et..al,

2003:38( .

)2008 :58-59.(

""

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18

.)Nonaka, 1998:102("

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)1995 :205 :(

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.(

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.(

.

.

.

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19

.

.

.

.

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20

2-2-1

)Knowledge Management (Don

Marchand

)Koenig,1999:27 .(

)Drucker (

Knowledge Workers

)Tourban, et al,2001:341 .(

Hewlett Packard

1985 .

Wall Street

)Mulin,2000:29(.

)Prusak,2001:13(

:

..

.

.

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.

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22

2-2-2

.

)Malhotra,1998 (

"

."

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"

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)Davenport & Prusak,1998:56 ( "

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)Lee&Choi,2003:179-228 (

:

. .

. .

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23

. :

§ .

§

.

)Lee&Choi,2003:179-228 (:

.Collaboration)

( .

.

.Trust

.

.

.Learning

.

.Centralization

.

.Formalization

.

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24

.

.Shapes Skills

.

.IT Support

.

.

.

.Organizational Creativity

.

.

.

.:

.Information Approach

.

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25

)Erickson,et..al,2001:2-4.(

)2008 :109-110 .(

.Technology Approach

)2004 .(

.Economic Approach

.

)Drucker,1995:42.(

.Culture Approach

)2003 :37.(

.

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26

.

:

.)Prusak,2000:27-29(:

Ã

.

Ã)(

.

Ã.

Ã.

.)Zack,1999:123-145(:

ÃCore Knowledge

.

ÃAdvanced Knowledge

.

ÃInnovation Knowledge

.

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27

.OECD)2004 :7(

:

ÃKnow-How

.

ÃKnow-What

.

ÃKnow-Why

.

ÃKnow-Who.

.)Polanyi,1997(:

ÃExplicit Knowledge

.

.

.

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28

ÃTacit Knowledge

)(

.

)King 2000:59 (

.

.

)Wigg, 2003:22-35(Model of

Institutional Knowledge Evolution Cycle:

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29

.Knowledge Development

.

.Knowledge Acquisition

.

.Knowledge Refinement

Knowledge Bases.

.Knowledge Distribution & Deployment

)(.

.Knowledge Leveraging

) (

.

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30

2-2-3

.

)2008 :155.(

)2008 :155 (

:

Knowledge Strategists :

.

.

.

.

Knowledge Professionals :

.

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31

.

)2.(

)2( :

::

:.

Knowledge Workers :

.

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32

.

2-2-4

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Aronson., 2001:162.()Alter, 2002:312 (

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1999:507.(

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.

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ReliabilityEmpathyResponsiveness

Tangibility.)Massy,2003:46 (Excellence

/Meeting and/or Exceeding ExpectationsValue

Conformance to Specifications.

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.

2-4-1-2

-)Alavi & Leidner, 2001:1-29 ("Review: Knowledge Management and

Knowledge Management Systems: Conceptual Foundation and Research Issues".

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.

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-)Marwick,2001:1-20 ("Knowledge Management Technology".

Nonaka s

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Development: The Role Of Knowledge Management In A Changing World".

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)(

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Management And Information Management: The Need For Empirical Perspective".

.

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Knowledge Systems for Development ."

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.

2-4-2-2

-)Anderson,2006 ( "Assuring Quality/Resisting Quality Assurance:

Academics responses to quality in some Australian universities" .

.

.

-)AL bandary,2005 ( "Meeting the challenges: The development of

quality assurance in Oman s Colleges of Education" .

. .

.

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-)Hoecht,2006 (Quality Assurance in UK higher education: Issues of"

trust, control, professional autonomy and accountability".

.

.

.

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Reflections from the front Line".

.Glamorgan

.

.

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Model of Quality Assurance".

.2719 .

.

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2-4-3

-)Waddell & Stewart,2006 ("The Interdependency between Knowledge

Management and Quality" . .

% .

.

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Management in Research Organizations" .

.

.

.

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Universitas 21 Global approach" .

.

.

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.

-)Zhao & Bryar,2006 ("Integrating Knowledge Management and Total

Quality: A Complementary Process".

.

.

.

.

.

-)Longstaff & Haimes,2000 (" Education and Knowledge Management:

A Requisite For Information Assurance".

.

.

-)Lin & Wu,2005 ( "Knowledge Creation Model for ISO 9001 : 2000".

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ISO 9001: 2000 .

ISO 9001: 2000 ISO

9001: 2000 .ISO 9001: 2000

.

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