Eagle Cash Card (ECC) – Contents

General Information .................................................................................................................................................................. 3

Systems Training and PE Documents ..................................................................................................................................... 3

Classroom Prep .......................................................................................................................................................................... 4

• Eagle Cash Card (ECC) – Users ........................................................................................................................................... 4 • Eagle Cash Card (ECC) – User Check .................................................................................................................................. 5 • Eagle Cash Card (ECC) – Delete a user ............................................................................................................................... 6 • Eagle Cash Card (ECC) – Create a user ............................................................................................................................... 7 • Eagle Cash Card (ECC) – Set user password ....................................................................................................................... 8

TO DO for the Students: .......................................................................................................................................................... 10

Eagle Cash Card (ECC) Database Reset .................................................................................................................................... 11

• ECC Reset Step 1 .................................................................................................................................................................. 11 • ECC Reset Step 2 .................................................................................................................................................................. 12 • ECC Reset Step 3 .................................................................................................................................................................. 13 • ECC Reset Step 4 .................................................................................................................................................................. 14

Reset DDS ................................................................................................................................................................................. 15

• DDS Reset Step 1:................................................................................................................................................................. 15 • DDS Reset Step 2:................................................................................................................................................................. 16 • DDS Reset Step 3:................................................................................................................................................................. 17

Systems Training – VSAT .......................................................................................................................................................... 18

Systems Training – FMTP ......................................................................................................................................................... 18

Systems Training – OTCnet ...................................................................................................................................................... 18

Systems Training – ECC ............................................................................................................................................................ 18

Systems Training – DDS ........................................................................................................................................................... 18

PE – Issue an Eagle Cash Card .................................................................................................................................................. 19

• PE – Issue an Eagle Cash Card continued ............................................................................................................................. 20 • Issue the Eagle Cash Card from the PDF document ............................................................................................................ 20 • Conduct a Load .................................................................................................................................................................... 20 • Conduct a Sale ..................................................................................................................................................................... 20

PE – Conduct DDS Operations ................................................................................................................................................. 21

DDS – Important Instructor Note! ........................................................................................................................................... 22

DDS – Cashier CA1 ............................................................................................................................................................... 22

• CA1 conducts exchange transactions .............................................................................................................................. 22 • CA1 conducts Casual Payments ....................................................................................................................................... 22 • CA1 conducts Collections ................................................................................................................................................. 22 • CA1 closes business ......................................................................................................................................................... 22 o DDS – DDO Functions ........................................................................................................................................................... 23 o DDS – CVS Functions ............................................................................................................................................................ 23

DA2 – Deputy Agent......................................................................................................................................................... 23

C13 - Cashier .................................................................................................................................................................... 23

DA2 – Deputy Agent......................................................................................................................................................... 23

DA2 – Deputy Agent......................................................................................................................................................... 24

DA1 – Deputy Agent......................................................................................................................................................... 24

DDO – Deputy Disbursing Officer .................................................................................................................................... 24

Last ........................................................................................................................................................................................... 24

Eagle Cash Card (ECC) – General Information

This guide covers system training of OTCnet, FMTP, VSAT, ECC and DDS. The two systems that take the most time to discuss and install are ECC and DDS. The first section will cover initial training preparations. ECC and DDS have their own database that needs to be reset prior to class. This can be time consuming since each computer may be stand-alone, i.e., you will need to reset each one individually. It may be possible to save time on a reset by choosing to direct the students what sections to sit in. Please note that the steps outlined below were used to set up DDS and ECC at the Soldier Support Institute, FT. Jackson, SC. Your area of operation may have a different set up. Please contact your local IT for further assistance. Systems Training and PE Documents There should be a DDS Training folder on the desktop of each computer. In Blackboard, a Systems Training folder was created for the class. Preparation work needs to be completed before the class generally. At your discretion, you can skip resetting the systems before the class and walk the students through the process by displaying all steps on the projected screens. If you walk the students through resetting ECC and DDS, you will need to get a 100% confirmation of each step being followed. Classroom Prep

Eagle Cash Card (ECC) – Users

In the Eagle Cash folder on the desktop, is the program SVC Admin Tool. This program allows you to manage ECC users. In the SSI Classroom, there are two accounts to work with in ECC: ID: Cashier Pwd: ThisisFinance#1 ID: Admin Pwd: ThisisFinance#1 First try to log in with the Admin account.

If the admin password is expired, or locked out, you can reset it by choosing the Forgot Password link on the login screen. DO NOT USE THE UNLOCK ACCOUNT LINK. When you click on Forgot Password, you will be asked to enter the user name of the account that needs to be unlocked. Only accounts that are setup with admin rights can be reset in this way. Enter the user id admin and proceed.

When the admin account is locked out, there are “secret” questions that must be answered. There are 5 possible questions with the system picking 3 to ask. The answers are:

Eagle Cash Card (ECC) – Q: My favorite school teacher: A: sister mary Q: Make/Model/Year of my first car A: oldsmobile Q: My dream car A: corvette Q: My favorite food A: oxtail Q: My favorite color A: blue User Check Upon logging into the SVC Admin Tool, you will see a window that displays the list of users in that database for the computer you are currently logged into. Remember that ECC and DDS are stand-alone systems in the SSI Classroom, each must be checked individually.

The screenshot above is from a WTA Computer, however the information is the same. In the SSI Classroom, you would only see the admin account and the cashier account. If the cashier account shows Enabled, then it should be good to work with. If it shows Temporary Password, then it is still good to work with but you will need to log into it and actually set the password. Use Disbursingagent$1234 as the temporary password when setting up accounts and a permanent password of ThisisFinance#1. The choice you have to make is whether to simply delete and recreate the cashier account now, or try to log into it and recreate the ones that you need to because a student changed the password without informing the instructor. Password changes can and do happen, real world experiences take hold in students and they feel the immediate need to protect the password with a change since they know that no one else is supposed to know their password. The problem you will run into is that ECC will only allow you to run one program at a time. You cannot run the admin tool and the card processing station at the same time. This means if you find a problem with a cashier account because you didn’t want to delete/recreate it, then you will need to exit cps and go back into admin. While it doesn’t sound like a lot, it gets to be time consuming after the first 4 computers. It is easier to log into the admin tool and delete the current cashier and just recreate it. This has the effect of resetting the password history on the account. Even if a cashier account shows as enabled, it might be due for a password change upon login which will result in the student changing it to something unknown.

Eagle Cash Card (ECC) – Delete a user

Right click on and delete the user. ECC will prompt you with confirmation messages that you accept.

Right click in the user field area, and select NEW USER. Select SKIP for this part. For training, we cannot associate individual CAC Ids.

Doing so leaves PII information behind on the computer. You should always remember to delete your ID certificates whenever you use the Student account and log into AKO or Blackboard.

Eagle Cash Card (ECC) –

Create a user

This is where you enter the user information. In our case we are using generic user names. All of the computers with Eagle Cash installed have a label on the screen with the user names for that computer. Each has 3 user names, along with the admin account. If you change personnel in the sections every day during an FTX, there is no need to create more than the accounts that already exist. The Primary Role field should be WTA Cashier for all cashier accounts. The password here is Temporary. Use

Disbursingagent$1234 as the temporary password. Once the account is created, you will exit the admin tool and log into the Eagle Cash Card Processing program to set the permanent password. With all of the user information entered, click OK to actually create the account.

The admin tool will confirm the account. The account will also be visible in the User list window behind the confirmation message. This account will also display the Temporary Password message.

In this image eccone, ecctwo, and eccthree were created. This would be Cashier Cage 1. If the accounts were already there, but needed a new password, delete them and recreate with the admin tool. The next step is to actually log into each account and set the permanent password. Setting this up ahead of the Student using the system prevents a large number of locked out accounts for individuals who really just want to learn to use the overall system.

With the user created, you can close the admin program. Set user password If you were using the SVC Admin Tool, you must close the program before running Card Processing Station, otherwise it will just give you an error message to the same effect. In the Eagle Cash folder on the desktop, run the CPS Program.

Eagle Cash Card (ECC) – This is the program that cashiers use for normal operations. Cashiering does not involve the use of the admin tool at all.

The CPS login screen and admin tool login screen have the same general appearance. If this is the first time logging into the account after resetting it, we need to use the temporary password that was assigned when the account was created. On a first login with the temp password, the program will immediately take us to the password change screen next, otherwise it will proceed with logging into the program.

This is where you set the permanent password to be ThisisFinance#1

This screen is only seen if it is the first time logging into the account. Once the password is set, this screen won’t be seen again until the password expires.

ECC will NOT allow you to copy/paste in the password field like DDS does. Students need to be reminded if they try a password twice and enter it incorrectly to CLOSE THE PROGRAM. DDS and Eagle Cash will LOCK OUT the account on the 3rd wrong attempt. This is reset by closing the program and opening again for another attempt. CAPS LOCK is the main culprit for incorrect passwords

Confirmation of the password change is displayed. Again, you will only see the password change screen when logging into a “new” account for the first time.

When logging in for the first time, after setting the password to ThisisFinance#1, the standard user agreement is displayed. Check the box for agreement, and click on the I Agree button. This screen is only displayed when logging into a “new” account for the first time.

ALWAYS SELECT NO. During the class, make sure the students are reminded to always select no. Associating the CAC will leave PII information on the computer that is taken from the ID card.

The Hot/Warm list window is displayed. Accept all default settings. Once you get to the main screen for ECC, exit the program. The cashier password is now set.

TO DO for the Students:

Have the students create a folder on the desktop. The name doesn’t matter, even the default “New Folder” will work.

This folder will be used as the location to drop files whenever DDS asks for it. There will be various output report files that DDS produces during the course of business that would be used by other locations.

Eagle Cash Card (ECC) Database Reset ECC Reset Step 1

To reset the database for training, you must log into the Card Processing Station with the admin account. On the computers is the folder for FMS programs. Sometimes you will find a shortcut on the desktop. Otherwise, you need to browse to the folder.

Make sure a copy of the hotlist.hot and warmlist.wrm files are in this folder. When you reset the training database for ECC, it will delete the files from the ECC folder and you will need to copy/paste the ones from the FMS folder back into the ECC folder.

In the SSI Classroom, there are two accounts to work with in ECC: ID: Cashier Pwd: ThisisFinance#1 ID: Admin Pwd: ThisisFinance#1

In the Eagle Cash folder, log into the Card Processing Station with the admin account.

Accept the settings for loading the hot/warm list, ECC will make you do this even with an admin login.

Before resetting the database, first collect all transactions from the external point of sale device.

This button activates the connection with the external Point of Sale device. This is done at the end of the day when the

cashier is going to balance out. This is a two part function. The BATCH function must be selected on the Point of Sale device (when the POS asks for the pin, enter 0000 four zeroes). The program is the other part. This will update the hot/warm list on

the POS, collect all of the sales from the device, and produce a “Grand Totals” receipt. The grand totals receipt becomes part of the supporting documents the cashier will need to balance with. When resetting, you can dispose of this receipt.

This button is used to “ZIP” all of the transactions (sales and loads) and card issuances into a single file that gets sent up to the Federal Reserve Bank of Boston. For training, this task is still completed as far as creating the file, but it will not actually be sent to the bank.

You have to ZIP the files so that it will be a complete reset. Before proceeding, make sure there is a backup copy of the Hot/Warm List in the FMS folder. The reset will delete all files in the Lists-Packages folder. The Lists-Packages folder is where the CPS Program stores all of the ZIP files that would be transmitted to the FRBB. It also holds the hot/warm list for daily use. The FMS folder is found at C:\FMS\1_EagleCash on the computers in the SSI Classroom. After reset, you will need to go into this folder and copy the “hotlist.hot” and “Warmlist.wrm” files and place them back in the Lists-Packages folder

that is contained within the Eagle Cash folder.

Under Tools, go to EC Training Engine.

The only function we are currently concerned with is the button for Reset / Clear.

This is the last chance you have to cancel the reset and make sure you have a backup copy of the hot/warm list.

Press OK, and the database will be reset. Exit the program. Go into the folder and select/copy (CTRL C) the hot and warm list files.

After the reset, press the Close button.

After selecting the files and copying them (CTRL C), go back to the EagleCash folder and double click the shortcut to the Lists-Packages folder. Paste the hot/warm list files into the Lists-Packages folder. The database for ECC has been reset. Close the program and proceed to reset DDS. Reset DDS

DO NOT SKIP THIS STEP. The database must be reset. Each class makes changes to the database, to include the passwords used to log into the accounts. You must use DDS DbUtil to load the database. In the SSI Classroom, DDS is a stand-alone program on every computer. You must do these steps at every computer. Alternatively, you could have the students follow along with these steps while displaying them on the projected screens.

DDS Reset Step 1:

Run DbUtil, this is the database utility for DDS.

The password is TEST01

That is the word TEST (all caps) followed by number zero and number1. You must first use the option to Remove All Data.

Removing all the data requires the use of an import code. Once the process is complete, you can then import the database.

Do not skip the step of removing all data.

RESET DDS

DDS Reset Step 2: Load the database with the IMPORT functions from the Tools Overview screen (default screen for DbUtil).

DDS records the last used location for files. Unless you are doing something with a special database file, you should see the list of available imports. There may be more than one. Look for the one named: exp_8550_00001_Cashier_has_1081_waiting_to_Confirm.ddz Select it and then click on the Start Database Import button. You will need to then enter the next import code that you created using the keygen program. The actual import of the database is a long running process, approximately 10 minutes.

RESET DDS

DDS Reset Step 3:

After you have removed all previous data and loaded the database, you must go to Updates & Scripts and run the Reset_DDS.sql script. This script must be run for each site you intend to use.

On the left, select the link for Updates & Scripts

At the bottom, press the Run New Script button.

Select the script by double clicking it, or click it once and on the Open button in the bottom right of the screen.

Enter the number and let the script run. You will end up running the script multiple times. This will reset the business day to “yesterday” and make the passwords in that site new$1user for all accounts. The script will display a message upon completion.

DDO is site 1, Main Disbursing is site 10000, and CVS is site 20001. These are the primary sites used during any CCC or BOLC FTX.

After the script has run, close the window and run it again for each site you intend to use. Systems Training – ECC

- Begin with the PPT in the Systems Training folder in blackboard before doing the hands-on PE

Systems Training – DDS

- No PPT, all DDS training is done hands-on. Display every step done in DDS on the projected screens and have the students follow along as they are done.

- DDS Training will take the most time. o It may be more effective to inform the students of the PPTs available for VSAT, FMTP, and OTCnet and only concentrate on ECC and DDS.

PE – Issue an Eagle Cash Card

• Have the students log into the CPS Program. o Instructor does so at same time (projected screens)

• At the first stop for the Hot/Warm list update, explain what the hot/warms lists are again to Talk about FRBB updating hot/warm list daily o Proceed to the CPS main screen.

• The majority of the CPS work is done with the first 3 buttons below the top menu bar. This button activates the card reader attached to the computer. This allows new cards to be issued, and for activated cards to be read and have a “Load” applied to them.

Occasionally, there is a “bug” that occurs with the card reader not working properly. Unplug the USB card reader, wait for 5 seconds, and plug it back in.

This button activates the connection with the external Point of Sale device. This is done at the end of the day when the

cashier is going to balance out. This is a two part function. The BATCH function must be selected on the Point of Sale device (when the POS asks for the pin, enter 0000 four zeroes). The program is the other part. This will update the hot/warm list on

the POS, collect all of the sales from the device, and produce a “Grand Totals” receipt. The grand totals receipt becomes part of the supporting documents the cashier will need to balance with.

This button is used to “ZIP” all of the transactions (sales and loads) and card issuances into a single file that gets sent up to the Federal Reserve Bank of Boston. For training, this task is still completed as far as creating the file, but it will not actually be sent to the bank.

PE – Issue an Eagle Cash Card continued The Reports menu is used by the cashier at the end of the day to produce supporting documents for Load Transaction Detail – All Types and Issuance. These reports, along with the totals receipt from the POS all support the work the cashier did during the day and are required documents if any transactions were conducted with the CPS software. A zero $ receipt is required to show no sales were conducted. A zero $ load report is required to show no funds were loaded to cards. The Issuance report is required even if no cards were issued. Issue the Eagle Cash Card from the PDF document In the DDS Training folder, 01-Disbursing Folder, there is a PDF document with an ECC Application. The form is real, the information is

fabricated. This is a training point to talk about the form. Of particular importance is the signature at the bottom of the document where

From the main screen, before doing anything in CPS, explain the various functions.

the customer agrees to allow the FRB collecting funds when available from the account connected to the card if needed to satisfy a NSF situation. When issuing the card, have the students assign 0147 as the pin. Inform the students that 0147 will be used for ALL cards issued at the FTX as well. This lets us use the cards for training without having to know multiple different pins. Explain that ALL routing numbers for U.S. bank accounts will be 111111118 (Eights 1s and an 8). This would tell the FRBB that the transaction was a training transaction if they ever made it to a live system for some reason. Lastly, let the students know that all of the cards used here are coded as demo cards and would not work anywhere else but with a training database. Conduct a Load Using the CPS software, load funds to the card that was just issued. Have the students use the software to load $200.00 Cash onto the card. You should be doing all of the steps on the screen at the same time. Conduct a Sale Use the Point of Sale device to do a $15.00 sale from the card. This cannot be displayed on screen. PE – Conduct DDS Operations

• Brief overview of DDS o System of record for disbursing operation o Pecuniary Liability – DA/DDO responsible for maintaining records for 3 years after redeployment.

• DDS is a program that operates just like any other – o Garbage in = garbage out • It is not possible to make anyone an expert in DDS during Systems Training

o We can give you familiarity with the system and general functions • Highlight the most important feature of DDS – how to exit the system properly o The RED DOOR (will be seen once actually

entering DDS) is the only correct way to exit the program DDS is a two part program. The user interface works to enable ease of input.

• Behind the scenes the database is run by an Oracle Database o Using the Red Door to exit DDS sends the proper commands to Oracle to shut down properly.

• Stress the importance of conducting daily exports. o The daily exports are the files that you can use if any type of investigation occurs to show what business occurred in the office on any particular day.

The export files are small. • A 720mb cd will hold approximately 120 export files. • A 4gb dvd will hold an entire year’s worth. • THE HELP FUNCTION IN DDS CAN BE USED TO FIND OUT INFORMATION. IT DOES ACTUALLY WORK.

If you decided to not load the database before the class, you can now walk the students through the process of starting up DbUtil and actually loading the database. You will need to display the import codes on the screen for them, or put them in a text document that you make available in Blackboard. You will also have to walk them through running the reset script for sites 00001, 10000 and 20001. In the past for systems training when loads weren’t done before the class, I started by talking about DbUtil and had the class get the import going. I then talked about the other systems (VSAT, FMTP, OTCnet) since it takes 10 minutes to load the database. DDS – Important Instructor Note! You will need to frequently remind the students about logging into an account for the first time and having the change the password. CAPS LOCK will get students in trouble on a fairly frequent basis. DO NOT Associate CAC with login ids.

EVERYTHING you do in DDS should be displayed on screen for the students to see, including mistakes so they get a look at fixing something. DDS – Cashier CA1

• Log into id CA1 o First time, so password is new$1user and changed to ThisisFinance#1.

• Give one more overview of the buttons across the top. o The RED DOOR is now visible.

The RED DOOR isn’t used for just exiting the program. Upon logging in as the cashier, the students are looking at the HOME SCREEN.

• Stress that BEFORE doing anything, they should ALWAYS start from the home screen. o DDS will allow you to open layer upon layer of different function windows. This can create real problems if there are too many (memory).

Or, if they have something open and it locks it from someone else. • A DA with a 1081 screen open means the cashier won’t be able to access the 1081

and will get the message that it is locked by user “”. • CA1 accepts 1081 from DA1 o >> Reports > 1081

CA1 conducts exchange transactions – refer to 002-Customer Exchange Transactions.pdf located in the 01-Disbursing folder. CA1 conducts Casual Payments

This is a two part because it involves using the certifier account to certify the casual payments. First time logging into CR1 – new$1user password changed to ThisisFinance#1.

CA1 GROUP PAYS the casual payments after they are certified. CA1 conducts Collections This is a two part because it involves using the certifier account to certify the collections.

CA1 closes business CA1 Prepares DD117 for each casual pay group. CA1 prepares a full 1081 return to DA1.

Return all cash, NI, vouchers and any other items generated through business Log out of DDS (RED DOOR OUT) and move onto the next part.

DDS – DDO Functions

Log into DDS as the DDO – first time using the account, new$1user password change to ThisisFinance#1 o Create 1081 advance to DA2 to fund site 20001

Typically, I use the same numbers on the advance U.S. and FC and in quantities that are easy to work with: 100x100, 100x50, 500x20, 500x10, 500x5, 500x1 RED DOOR out of DDS and proceed to next part.

DDS – CVS Functions DA2 – Deputy Agent

• Log into DDS as DA2 – first time using the account. o Open the business day. o Accept the 1081 from the DDO to fund the site.

Create 1081 advance to the CVS cashier, C13. • Typically, I advance half of whatever the DA has just for the sake of keeping everything easy to keep

track of. o Balancing spreadsheets are provided in Blackboard to assist with tracking. RED DOOR out of DDS and proceed to next part. C13 - Cashier

• Log into DDS as C13, cashier account – first time using the account. o Accept the 1081 from the DA.

Conduct cash contract payment, refer to 07-CVS Payment 01-Cash Payment.pdf in the 02-CVS folder. This is a two part with the certifier for CVS – CR5 needing to log in and certify the document.

• Found under Processing >> Disbursements >> SF1034. • After making the manual payment, you will find the RED DOOR is not available. Hit the CANCEL

button and then the RED DOOR will be available again. o Create a 1081 full return to DA2.

DA2 – Deputy Agent

• Log into DDS as DA2. o Upload the ready to pay file (Check/EFT >> Interface Processing >> GFEBS) from the file

GFEBS_READYTOPAY_8550_2014103012593400_SSS.TXT. Log out of DDS. Log in as the certifier CR5.

• Certify the ready to pay file, found by going to the same place the DA did to upload it. RED DOOR out of DDS from the CR5 account.

Log in as DA2. • Go to Check/EFT >> EFT >> Create Domestic EFT File. o

Create the file. Browse to the created folder on the desktop and drop the file.

• “Print” the voucher – just display it on the screen. o Go to Reports >> Print Vouchers.

By Default you will already be on the AOP field which is for RTP files. Hit the EXECUTE QUERY button.

o Select the voucher check box and PRINT TO SCREEN. DA2 – Deputy Agent

• Create the GFEBS Post Pay File. o Browse to the created folder on the desktop and drop the file. • Accept the 1081 return from the cashier. • Finalize the 2665 for C13. • Create a 1081 full return to the DDO from DA2. o Return everything (shutting down the site). • Finalize the 2665 for DA2. • RED DOOR out of DDS and proceed to the next part.

DA1 – Deputy Agent

• Log in as DA1 – first time logging in. o Accept the 1081 from the cashier. o Finalize the 2665 for CA1.

• Create deposit ticket/debit voucher for checks and SVC transactions. • Create 1081 return to DDO and return everything (shutting down the site). • Finalize the 2665 for CA1. • Finalize the 2665 for DA1. • After finalizing the 2665 for DA1, create the Milpay Interface. o You may have to select the following area more than once, it

takes time for the database to fully write the closing of the business day. o Go to Processing >> Disbursements >> Military Payments.

Use 01 for the input source code and 23 for the cycle number. • Browse to the created folder on the desktop and drop the file. • RED DOOR out of DDS and proceed to the last part.

DDO – Deputy Disbursing Officer For the AIT class, there aren’t any DDO functions they perform at during the FTX. If you wish to do so, time permitting, you can go through the process of accepting the 1081s from the DAs and finalizing the 2657. Finalizing the 2657 will cause DDS to also go through the STANFINS and DELMARS reports. Last Please remember to have the students delete the files produced by DDS.