easterseals new jersey 2019 employee engagement survey ... · the 2019 engagement survey was...

Easterseals New Jersey2019 Employee Engagement

Survey ReportDirect Care Staff

Employee engagement is defined as the level of discretionary effort our employeesapply to their work and the mental and emotional connection they feel towards ourorganization.

The 2019 Engagement Survey was launched on June 26th and closed July 17th. TheSurvey consisted of 25 Likert scaled questions grouped around the (6) Major indicatorsof employee engagement: Employee Satisfaction, Identification, Commitment, Loyalty,Performance and for 2019, we added a new section on Health and Wellbeing.

The Survey was distributed to 611 Direct Care Staff via emailed invitations with a directlink to the web survey; 202 staff completed the survey for a response rate of 33%,compared to the 2017 response rate of 29% and the 2018 response rate of 43%.

August 26, 2019 of 18 CONFIDENTIAL

Employee Satisfaction

Questions 1 through 7 address the extent to which our employees are satisfied withtheir job. Based on responses to the seven questions, employees have an overallsatisfaction score of 77%. That means, 77% of the employees responded positively(Strongly Agree or Somewhat Agree) to the seven satisfaction statements.

SatisfactionStrongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

Totals

43.7%

33.4%

10.5%

7.8%

4.6%

100.0%

Satisfaction

Strongly Agree +Somewhat Agree77.1%

Neither Agree norDisagree

10.5%

Strongly Disagree+ Somewhat

Disagree12.4%


Response distribution to all (7) "Satisfaction" statements:

1. I receive recognition for my job.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

2. I feel close to people at work.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

3. I feel good about working at Easterseals New Jersey.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

4. I feel secure about my job.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

5. I believe that management is concerned about their employees.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

6. I would recommend our organization to someone in need of ourservices.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

7235.6%

7738.1%

209.9%

2311.4%

105.0%

202100.0%

7637.8%

6230.8%

3617.9%

168.0%

115.5%

201100.0%

11155.0%

6632.7%

136.4%

105.0%

21.0%

202100.0%

6331.2%

8843.6%

2210.9%

199.4%

105.0%

202100.0%

6431.7%

7738.1%

2311.4%

2110.4%

178.4%

202100.0%

13164.9%

4622.8%

125.9%

73.5%

63.0%

202100.0%


7. I would recommend our organization to someone seekingemployment.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

9949.5%

5527.5%

2311.5%

147.0%

94.5%

200100.0%


How are we doing compared to the past two years?


Employee Identification

Questions 8 through 14 address the extent to which our employees positively identifywith Easterseals New Jersey. Overall 80% of the employee respondents have a positiveidentification (Strongly Agree or Somewhat Agree) with Easterseals as their employer.

IdentificationStrongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

51.7%

27.8%

13.7%

4.2%

2.6%

100.0%

Identification



13.7%


Disagree6.8%

Responses to all "Identification" statements, 8 through 14.

8. I am proud to tell others I work for Easterseals New Jersey.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

9. I feel a sense of ownership about my work.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

12361.2%

4622.9%

199.5%

73.5%

63.0%

201100.0%

11557.2%

5125.4%

2411.9%

73.5%

42.0%

201100.0%


10. I feel a sense of pride about my job.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

11. I view the success of Easterseals New Jersey as my own.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

12. I treat this organization like family.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

13. When talking about Easterseals New Jersey, I say "we" ratherthan "they".

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

14. I feel like it is a personal compliment when Easterseals NewJersey is praised.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

13266.0%

4824.0%

136.5%

31.5%

42.0%

200100.0%

8240.8%

7235.8%

3316.4%

84.0%

63.0%

201100.0%

8642.8%

5426.9%

4622.9%

105.0%

52.5%

201100.0%

9748.3%

5627.9%

3215.9%

84.0%

84.0%

201100.0%

9145.7%

6331.7%

2512.6%

168.0%

42.0%

199100.0%


Employee Commitment

Questions 15, 16 and 17 address employees' commitment to Easterseals New Jersey,our mission and the consumers we serve. The results show that 80.2% of employeerespondents affirmed their commitment (Strongly Agree or Somewhat Agree).

CommitmentStrongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

56.5%

23.7%

14.9%

2.5%

2.5%

100.0%

Commitment



14.9%


Disagree5.0%


Response distribution to the (3) "Commitment" statements:

15. My commitment to Easterseals New Jersey increases the moredeeply I get to know it.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

16. I am very committed to providing people with disabilities theopportunities to live, learn, work and play in our communities.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

17. I feel like Easterseals New Jersey has a great deal of personalmeaning to me.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

8643.2%

5929.6%

3919.6%

73.5%

84.0%

199100.0%

16481.2%

2813.9%

73.5%

31.5%

00.0%

202100.0%

9045.0%

5427.0%

4422.0%

52.5%

73.5%

200100.0%


Employee Loyalty

Questions 18, 19 and 20 are indicators of employees loyalty / tenure intentions. 71.1%of all respondents indicate they have no plans to leave Easterseals.

LoyaltyStrongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

48.1%

23.1%

17.1%

6.1%

5.6%

100.0%

Loyalty



17.1%


Disagree11.8%


Response distribution to the three "Loyalty" statements:

18. I feel content to spend the rest of my career at Easterseals New Jersey.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

19. I do not have specific intentions of leaving the organization.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

20. I intend to stay at Easterseals New Jersey because I am good at deliveringopportunities to enrich the lives of people living with disabilities and special needs.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

7738.3%

5024.9%

3919.4%

168.0%

199.5%

201100.0%

10150.2%

4120.4%

3818.9%

126.0%

94.5%

201100.0%

11255.7%

4823.9%

2612.9%

94.5%

63.0%

201100.0%


Employee Performance

Statements 21 and 22 relate to the perceptions our employees have of their present andfuture job performance expectations. Almost 78% of employees affirm positively abouttheir job performance (Strongly Agree and Somewhat Agree).

PerformanceStrongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

44.0%

33.5%

15.3%

4.3%

3.0%

100.0%

Performance



15.3%


Disagree7.3%


Response distribution for the "Performance" statements:

21. My performance exceeds my manager's expectations.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

22. I have increased opportunity for improved performance atEasterseals New Jersey.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

9849.2%

6532.7%

2613.1%

63.0%

42.0%

199100.0%

7738.7%

6934.7%

3417.1%

115.5%

84.0%

199100.0%


Employee Health and Wellbeing

Statements 23, 24 and 25 address the value, interest and participation of our health andwellbeing programs. Almost 65% of our employees feel positive about our health andwellbeing programs (Strongly Agree or Somewhat Agree).

Health and Wellbeing



22.9%


Disagree12.6%

Health and WellbeingStrongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

33.2%

31.3%

22.9%

7.4%

5.2%

100.0%


Response distribution to all (3) "Health and Wellbeing" Statements:

23. Easterseals New Jersey values your health and wellbeing.Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

24. I have participated in our employee health and wellbeing programs, services,contests or event offered through Easterseals New Jersey.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

25. The employee health and wellbeing program has been beneficial in helping toimprove my sense of wellbeing.

Strongly Agree

Somewhat Agree


Somewhat Disagree

Strongly Disagree

Totals

7939.7%

6733.7%

2914.6%

157.5%

94.5%

199100.0%

5929.4%

6632.8%

5024.9%

168.0%

105.0%

201100.0%

6230.8%

5527.4%

5929.4%

136.5%

126.0%

201100.0%


Survey Summary for Direct Care Employee Respondents

Based on survey results, the overall average engagement score is 76%.Engagement is measured by the ratio of positive responses (Strongly Agree +Somewhat Agree) to the surveys total responses. The responses for 2019 show anupward trend in employee engagement from 2018 (74%) and 2017 (66%).

There were NO measures that experienced a significant drop in engagement betweenthe 2018 and 2019 Surveys.

These statements are the most favorable responses for the past three years.

6. I would recommend our organization to someone in need of ourservices.

Strongly Agree + Somewhat Agree


Strongly Disagree + Somewhat Disagree

Totals

10. I feel a sense of pride about my job.Strongly Agree + Somewhat Agree



Totals

16. I am very committed to providing people with disabilities theopportunities to live, learn, work and play in our communities.




Totals

87.6%

5.9%

6.4%

100.0%

90.0%

6.5%

3.5%

100.0%

95.0%

3.5%

1.5%

100.0%


The top three statements that indicated the least favorable responses were 2,12 and 18.

2. I feel close to people at work.Strongly Agree + Somewhat Agree



Totals

12. I treat this organization like family.Strongly Agree + Somewhat Agree



Totals

18. I feel content to spend the rest of my career at Easterseals NewJersey.




Totals

68.7%

17.9%

13.4%

100.0%

69.7%

22.9%

7.5%

100.0%

63.2%

19.4%

17.4%

100.0%


easterseals new jersey 2019 employee engagement survey ... · the 2019 engagement survey was...

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