for Service TeamsDaina Tupule

Budapest, 2017

About Us

Daina Tupule - BI Solution Consultant In previous life used to work as IT Quality Manager and IT Service Manager

Transactional Data

Transactional Data

Built In JIRA Service desk Reports

Built In Insight Reports

What If You Need More?

Each SLA has a set of Dimensions and Measures

Match dimensions and measures of the same SLA to build a report or new calculations

[jira.customfield_NNNNN]data_type = "integer"measure = true

add definition for a measure in eazyBI advanced settings

use custom field ID instead of NNNNN

s = null;if(issue.fields.customfield_NNNNN) {

switch(issue.fields.customfield_NNNNN) {case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d2f19":s = 2;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3472":s = 3;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d39cb":s = 4;break;case "com.atlassian.servicedesk.internal.api.customfields.feedback.RequestFeedbackCFValue@d3f24":s = 5;break;

} if (s) issue.fields.customfield_NNNNN= s;}

add custom JavaScript code to JIRA import settings in eazyBI

for each account with this custom field selectionuse custom field ID instead of NNNNN

eazyBI demo

Questions?