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E-BankingGroup member

Tanveer Abbas

Taimoor Hasan

J.J Khatak

Syed Mursaleen Hasan

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Introduction Internet banking system has become popular

in recent years. Internet banking system is veryeasy for customer to access his account,check his balance and transfer his moneywithin minutes. Currently the account holdersof a bank want to easy and quick access andsecurable way to withdraw his money or other banking products. Online banking is one ofthe best way to access banking products, youcan check your balance, pay your bills atyour home just through enter with your emailid on your respective bank web portal.

Tanveer Abbas

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Introduction (Continued…)

Internet banking services means theservices are provided by a bank to their

customers through internet. Someexamples of internet banking services areas below;

Electronic Fund Transfers (EFT) Debit Card

Utility Bills Payment Credit Card Bank Account/Balance Statement

Tanveer Abbas

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Types of E-Banking

The terms ‘PC banking’, ‘online banking’, ‘Internet banking’, ‘Telephone banking’ or

‘mobile banking’ refer to a number ofways in which customers can access their banks without being physically present atat the bank.

Tanveer Abbas

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PC-Banking

Tanveer Abbas

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PC-Banking

The term ‘PC banking’ is used for bankingbusiness transacted from a customer’s PC.

Using the PC banking customers canreach their accounts for transactions bysubscribing to and dialing into the banks’

Intranet proprietary software system usingpassword.

Tanveer Abbas

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Tele-Banking

Tanveer Abbas

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Tele-Banking Another channel, still popular with a lot of clients and very

flexible (available 24 h a day, 7 days a week) is phonebanking. There are several options of services. Options

included :

Checking account balance.

Funds transfer between current, savings and credit cardaccounts.

Bill payments .

Stock exchange transaction

Loan payment information

Tanveer Abbas

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Internet Banking

Tanveer Abbas

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Internet Banking

Internet banking would free both bankersand customers of the need for proprietary

software to carry on with their onlinebanking transactions.

Customer behavior is changing rapidly.

Internet is now considered to be a‘strategic weapon’ for them to satisfy theever-changing customers’ demand andinnovative business needs.

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Mobile Banking

Tanveer Abbas

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Mobile Banking

This new banking channel offers one of thelatest developments in financial services. You

can pay for your parking with your mobilephone, you can receive your latest bank statement via messaging (SMS), and do somebasic transactions like transfers or even

receive alerts for orders.

Tanveer Abbas

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The services offered through

Mobile banking channel:

Bank and credit card statement sent over the Wap or in

SMS format, for the clients who requested it. Much banksin France use it for private clients.

Alerts for changes in current accounts, payment throughthe credit card

Alerts for changes in quotes for clients investing on thestock market

Basic bill payments and small standing orders validation

Tanveer Abbas

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ATM’s

Tanveer Abbas

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ATM’s

ATM’s are also available outside bank branches insupermarkets, in railway stations and airports, postoffices or public places in general where a clientmay need financial services. Although designedmerely to retrieve or deposit cash, new ATM’s alsooffer basic banking services like transfers, standing

orders, direct debits etc. developing into self service banking. At more advanced ATMs’ you canalso buy tickets for cultural events, reload yourmobile telephone card etc.

Tanveer Abbas

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Internet users in Different Regions

WORLD INTERNET USAGE AND POPULATION STATISTICS

World Regions Population

( 2008 Est.)

Internet UsersDec. 31,

2000

Internet UsersLatest Data

Penetration%

Population

Growth2000-08

Users%

Africa 975,330,899 4,514,400 54,171,500 5.6 % 1,100.0 % 3.4 %

Asia 3,780,819,792 114,304,000 657,170,816 17.4 % 474.9 % 41.2 %

Europe 803,903,540 105,096,093 393,373,398 48.9 % 274.3 % 24.6 %

Middle East 196,767,614 3,284,800 45,861,346 23.3 % 1,296.2 % 2.9 %

North America 337,572,949 108,096,800 251,290,489 74.4 % 132.5 % 15.7 %

Latin America/Caribbean 581,249,892 18,068,919 173,619,140 29.9 % 860.9 % 10.9 %

Oceania / Australia 34,384,384 7,620,480 20,783,419 60.4 % 172.7 % 1.3 %

WORLD TOTAL 6,710,029,070 360,985,492 1,596,270,108 23.8 % 342.2 % 100.0 %

NOTES: (1) Internet Usage and World Population Statistics are for March 31, 2009. (2) Demographic (Population) numbers are based on data from the US CensusBureau . (3) Internet usage information comes from data published by Nielsen Online, by the International Telecommunications Union, by GfK, local Regulatorsand other reliable sources. (4) For definitions, disclaimer, and navigation help, please refer to the Site Surfing Guide. (5) Information in this site may be cited,giving the due credit to www.internetworldstats.com. Copyright © 2001 - 2009, Miniwatts Marketing Group. All rights reserved worldwide.

http://www.internetworldstats.com/stats1.htm







http://www.census.gov/


http://www.nielsen-online.com/

http://www.itu.int/

http://www.gfk.com/

http://www.internetworldstats.com/surfing.htm

http://www.internetworldstats.com/

http://www.internetworldstats.com/

http://www.internetworldstats.com/surfing.htm

http://www.gfk.com/

http://www.itu.int/

http://www.nielsen-online.com/










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E-Banking or Online Banking

According to Hertzum et al E-

Banking refers to the bankingoperations, which is done over World Wide Web.

‘’ Internet banking refers to the deploymentover the Internet of retail and wholesalebanking services’’ .

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Features & Functions

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Why E-Banking in Asia

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E-BANKING IN PAKISTAN

Pakistan has been among the lateentrants into e-banking.

Internet banking introduced in 1999-2000.

Half of the country’s 7,000 commercial-

bank branches are now computerised.

few of banks offer mobile-phone banking.

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Benefits of Internet Banking to the

Financial Institutions Increased relationship with customers, giving rise to

greater loyalty and share of wallet

More cost-effective mechanism for communicating withcustomersImproved banking services

Less staff (e.g. tellers and customer service officers] andless office space

Able to reach a wider cross-section of customers. Reachmore offshore customers as they would be able to viewaccount information from anywhere in the world.

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Provides revenue and increases profitability

Provides real-time banking information tocustomers

Reduces the need for branch expansion,more reach and availability without aninvestment in property

Decreases downtime if access workstation isaffected

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Benefits of Internet Banking toCustomers

Convenience

Single access point for allfinancial products andservices.

Banking at customers' own

convenience. Ensures better monitoring. Portability.

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BenefitsAccessibility [Easy Access]

Global access to accounts; clients can

access account information anywhereand at anytime [24-hours-a-day; 7-days-a-week].

Higher availability of bank data.

Increase Competition Give local merchants a chance to

compete on international markets.

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Increase Profitability and Savings Merchants/corporate clients get funds of varying

currencies. deposited to their local accounts.

Ordinary citizens can reap similar benefits.

Saves Time

Less time required for bank business.

Quick delivery of products and services.

Reduces commute.

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More Choices

Can select from many financialinstitutions and from more products andServices.

Possibility of Cost-saving Using “cheaper" delivery channels.

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TAIMOOR

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Benefits of Internet Banking toPakistan

International Reach

Providing a new way for local entities to dobusiness overseas and fulfilling cross-borderbanking needs.

Potential for more investments locally by citizensliving outside of Pakistan.

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Sophistication of Basic Infrastructure.

Increased technology exposure for citizensgenerally adds to the sophistication of basicinfrastructure of the country thereby increasing itsappeal to the investment community.

Better image for Pakistan, particularly as a

technology destination with superior financialservices.

Increased Competition

Gives local merchants a chance to compete oninternational markets as well as provide a more

competitive industry to global clients.

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Additional area for Resource Development Generation of new jobs/employment, new job

skills, and livelihoods

Increased Productivity and Reduced Pollution

More production time as less people will need to

leave work to go to the bank. Less commuting would reduce the pollution from

the motor vehicles, as there will be less traffic onthe road.

E-commerce Growth

Enabling/paving the way for furtherdevelopment of e-commerce and merchantcommerce [m-commerce] activity

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Convenience and Possibility of Cost Savings

Provide another [less expensive]

alternative for consumers andbusiness to conduct their business

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Obstacles to Internet Banking in Pakistan

Culture

Security

Resistance to Technology

Cost and Initial Expenses

Legislation

Lack of Public Education

Online Population

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CONCLUSION :

Although online banking is not yetubiquitous in Pakistani society but it has a

very high potential and scope.

It is time for the Government, banks andconsumer to Wakeup.

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Internet banking as a possible e-commercesolution will create possibilities for local financial

institutions by marketing their products andservices, thereby attracting new clients andcustomers.

Whilst internet banking is not without its drawbacksand challenges, this research recommends thatthe Pakistani Financial Sector should move closelytowards as e-commerce solutions by conductingits transactional banking services through theinternet.

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“You have no choice but to operate

in a world shaped by globalizationand the information revolution. Thereare two options: adapt or die.”

Andy Grove, Chairman, Intel.

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Electronic Banking, anoverview

Nowadays a lot of banks offer their

services through the Internet. Theyoungsters born with the cellular phoneand the computer at home are veryactive on the web. Adults in a hurry enjoydoing banking outside traditional banking

hours and even elderly people discoveredworking themselves with their investmentportfolio.

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THANK YOU!

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