ebook - g peretz
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Global RelocationsDiscover what TheMIGroupcan do for YOUR mobility program
Just a better fit.
The insight to understand.The care to do it right.
TheMIGroup is a full service, global relocation management company. As a recognized industry leader, we have the ability, focus, and knowledge to deliver cost effective, high quality solutions to our clients. We pride ourselves on offering a highly customized, responsive, mobility management approach.
Founded in 1978, we provide mobility and financial services to our substantial and diversified client base, worldwide. Headquartered in New Jersey with 11 offices throughout North America, Europe, and Asia, our staff of 500+ supports our clients in over 30 languages in multiple, global time zones.
Why partner with TheMIGroup?Our highly customized solution is the best option to support your unique approach to mobility management.
Our high touch, customer-focused model mirrors your corporate culture, delivering a seamless solutionfor your relocating employees.
Our promise is to manage your program with honesty, passion, and creativity.
IF ONE SIZE FIT ALL, WE WOULDN’T NEED CUSTOMIZED MOBILITY SOLUTIONS.
Our C
apabilitiesWe deliver an extensive range of services to support you as you relocate talent regionally or overseas.
We ensure your organization has the information you need to develop and manage a competitive and efficient talent mobility strategy.
Whether you seek a total outsource of your relocation function, or a selection of individual services, we can deliver.
From policy and planning to assignment preparation and management, TheMIGroup is just a better fit.
We believe the core strength of our organization is our high touch approach. We are unique in our industry in that we provide highly customized solutions to our clients, with the goal of meeting their specific needs. This attitude permeates our corporate culture and influences how we select, train, and empower our staff, how we structure and deliver our services, and how we strengthen our client relationships.
TheMIGroup is responsive, reacts quickly to requests, and actively participates in meetings. The overall impression is as if we are their only client!
- Energy client
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Single point of care Our Relocation Managers coordinate every aspect of your employee’s relocation, counseling employees and organizing service providers. This model ensures consistent service delivery, maximum efficiency and
the highest level of customer satisfaction.
Empowered staffOur frontline staff are the best in the industry. With a vigorous training program,
manageable caseloads, global experience and over 30 languages company-wide, our Relocation Managers are empowered to support your relocating employees.
MORE® (MANAGERS OF RELOCATION EXCELLENCE) programPart of our ISO Quality System, More® drives regular communication
with the relocating employee, ensuring that we manage providers, meet employee’s expectations, and proactively respond to
issues.
Concierge servicesOur tailored program addresses the complex
needs of the relocating executive, through enhanced pre-departure
and settling-in services.
High Touch A
pproach
Management Owned Flexible ISO Employee Focused
Owned by our working managers means our key decision makers have a vested interest in delivering high quality service.
Our agile organization, with decision making authority at the regional levels, enables us to act quickly and responsively.
We operate within the ISO framework, which establishes consistent protocol and processes.
We measure our success as a company through the feedback from your individual employees’ relocations.
Our goal is to create flexible, customizable solutions designed to meet each client’s specific needs. To facilitate this, we have strategically structured our company as follows:
The insight to understand.The care to do it right.
To excel at solving relocation challenges by providing innovative, caring and seamless solutions that
satisfy our clients in every way.
Our Mission
TheM
IGro
up D
istin
ctio
n
We were impressed with TheMIGroup’s consultative review of our current providers by the Supply Chain Management department, which identified areas for cost containment that we had not previously contemplated.
- Pharmaceutical client
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Our commitment is to provide you with cost-effective, high quality service. Unlike our competitors, we don’t charge participation or network fees. Inclusion in our network is based solely on an objective assessment of a providers capabilities.
Freedom of Partner Choice TM
We work with our global network of providers, TheMIGroup Worldwide Partner Network®, to deliver our services. Our provider partners undergo a rigorous sourcing and qualification process, administered by our internal Supply Chain Management team. Formal performance management reviews, combined with comprehensive service level and risk management agreements and pricing qualifications, result in a high quality, cost competitive program for our clients.
Supply C
hain Managem
entStrategic Sourcing• Source and identify providers
Contracting and Procurement • First global mobility management
company to conduct a formal RfP for all business sectors, including real estate
• Contract management, including SLA and risk management schedules
• 30-point Implementation process
Performance Management• Gather external feedback (Your
Experience Matters survey), score service issues and SLA performance
• Generate and distribute Performance Management Scorecards
• Annual commitment to partner review meetings to assess continuous improvements & evaluate performance
• Service inspections (“test drive” services) and site visits
Insight Driven Solutions by Industry Experts
TheMIGroup’s mobility assessment tool gave us a holistic view of our entire program, providing invaluable information as we develop more competitive policies.
- Information Technology client
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HR
Consulting
We have the capacity to • Initiate industry specific benchmarking
studies on your behalf; • Conduct a comprehensive mobility
assessment to identify potential risks, and opportunities for improvement;
• Develop research-based surveys for benchmarking and evaluation purposes;
• Conduct surveys for industry groups or locations;
• Develop internal, client-specific surveys to evaluate current policy benefits and procedures.
Our internal HR Consulting team is at the forefront of industry research and trends. Leveraging our own client surveys (customized for policy, volume, or industry) combined with mainstream industry surveys, our team will help you develop new relocation policies, or revise existing ones.
Our goal is to ensure that each policy in your program is financially viable and competitive in your quest to acquire and retain talent.
Insight Driven Solutions by Industry Experts
Efficient and accurate
The insight to understand.The care to do it right.
We understand that relocation is a fast paced process. You and your relocating employees require rapid access to accurate data, 24/7, worldwide. TheMIGroup delivers dynamic management tools, as well as comprehensive and customized reporting, which are vital in effective program management.
Contact us for a demo
We use an industry standard SAP technology solution customized for relocation service delivery. This solution encompasses both customer relationship management and financial services, streamlining administration for your mobility team. Our file management system is also integrated with our exclusive self-service client and employee online portal, ReloWeb®.
Cut
ting-
edge
Tec
hnol
ogy
You will have 24/7 access to enhanced reporting (including customization), service initiation, exception tracking, status and payment tracking, global compensation and assignment management information, document management, program dashboards, along with other management tools.
Technology Tools! We offer these tools, at no cost, to ensure
you have the info you need, at your fingertips.W
orld
Tra
de
Res
ourc
eR
elo
Imbu
rse
Real-time country/city data including news, business analytics and cultural info
Employees submit and track expenses through ReloWeb® for faster payments and increased accuracy
Mob
ile Employees can track services, payments, key dates, and access destination information
Onl
ine
Cos
t E
stim
ator
Allows you to estimate costs before service initiation
Rel
ocat
ion
Nav
igat
or Supports lump sum programs with access to qualified providers, checklists, tools, and calculators
For your employees, ReloWeb® provides 24/7 online access to status information, online expense submission, reimbursement tracking, a relocation planner, a travel tracker, issue escalation, and destination information.
Relocation is our core and ONLY business.
Our PeopleThe insight to understand. The care to do it right.
Customer CentricFlexible support model.
Mobility is our Core BusinessFully invested in providing an exceptional mobility offering.
Technology Innovation and Flexibility Single platform with full client integration capabilities.
Our Form
ula for Success
TheMIGroup’s responsiveness is truly excellent. We are in the process of renewing our partnership for a few more years.
-Transportation client
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We will work hard to earn your confidence!
Gallia PeretzDirector, Business Development
How
can we help?
Uncertain of your program needs?
No problem!
Tell us what you want and we will show you how to get it.
Our team of experts is knowledgeable on industry and market trends, and will work with your staff to identify issues and develop a strategic plan to ensure your program is cost effective and competitive.
Gallia PeretzDirector, Business Development
Taylor Williams SmithDirector, Business Development | TheMIGroup
25821 Industrial Blvd, Ste 400 | Hayward, CA 94545T: 510.576.4225 | C: [email protected] | www.themigroup.com
GLOBAL PROGRAM MANAGEMENTASSIGNMENT MANAGEMENT SERVICESINTERNATIONAL & INTRA-COUNTRY RELOCATIONGLOBAL COMPENSATION SERVICESWORLDWIDE MOVINGÀ LA CARTE SERVICESSUPPLY CHAIN MANAGEMENT
Gallia PeretzDirector, Business Development | TheMIGroup
5 Wood Hollow Road | Parsippany, NJ 07054 T: 973.526.8045 | C: 973.980.8376 [email protected] | www.themigroup.com