ebpp, eip, electronic account presentment - · pdf fileebpp, eip, electronic account...
TRANSCRIPT
EBPP, EIP,Electronic Account
Presentment
The Financial Supply Chain
Bill Forshey
SAP AG 2001, September 2001, Bill Forshey / 2
•What if you could improve your order to cash cycle, lower your costs and improve the relationship with your customers …
•and
•enhance your customers’ payables processes and lower their costs?
•Why wouldn’t you?
SAP AG 2001, September 2001, Bill Forshey / 3
Order to Cash Business Problems - Seller
• B2B Business needs – to support the business partner (payer):
• Timely, efficient Invoice Delivery• Dispute/Deduction Management and Tracking• Invoice Download• Timely Payment
• Debit/Credit Card handling• Debit – info back to A/P• A/P payment
SAP AG 2001, September 2001, Bill Forshey / 4
Biller EBPP Concerns
•Seller Concerns: (Sales / A/R / CRM / Cash Management)• Will the Payer Use It? – Payer Drivers• Agreement on Amount Due – Dispute Resolution• Invoice distribution Channels• Payment Options
• Debit / Cards• Paid using current methods
• Transfer of information from Debit or Cards to Buyer• One time customers
SAP AG 2001, September 2001, Bill Forshey / 5
Order to Cash Business Problems - Buyer
•Purchaser Concerns: (Purchasing / A/P / Cash Management / Vendor Relations)
• Electronic receipt of invoices may be mandated• Payment using existing payment methods and procedures• Capture of information from Debit or Cards• Data integration of Invoicing data received• Invoice Verification• Exception and Dispute Handling
SAP AG 2001, September 2001, Bill Forshey / 6
Buyer EBPP Concerns
•Purchaser Concerns: (Purchasing / A/P / Cash Management / Vendor Relations)
• Why should I use it• Maximize cash flow• Proliferation of Biller websites• High invoice volume• Main interest is in exceptions
SAP AG 2001, September 2001, Bill Forshey / 7
EBPP - Advantages for CSPs/Private Exchanges
Basis for additional services
New revenue streams
Full integration offer
Cross-selling opportunities
„Stickiness“ of participants
Key competitive differentiator (Financial Supply Chain offer)
SAP AG 2001, September 2001, Bill Forshey / 8
What is EBPP at SAP?
• What if you could improve your order to cash cycle, lowering your costs and improving the relationship with your customers … and enhance your customers’ payables processes and lower their costs?
• That’s SAP’s EBPP Solutions• Electronic delivery of invoice data• Interaction with the invoice details real time• Interactive Dispute Management and History • Payment Facilitation• Availability of invoice data to the customers’ A/P• Presentment Interfaces to Consolidators
• Soon to be available:• Direct Biller Solution from the customer’s R/3 A/R or IS-CA, or• Internet Sales Solution using built in data and service agent support, or• Web Billing and Payment for the City of e- , or• Bill Consolidator Solution receiving information from the biller’s system, or• As a component of the Market Set Financial Supply Chain
SAP AG 2001, September 2001, Bill Forshey / 9
Biller’s Bank(Biller Payment Provider)
Customer’s Bank(Customer Payment Provider)
Biller Direct Model – Order to Cash Flow
1. Purchase is Made, Order is Fulfilled and Shipped
7a. Buyer Authorized Debit
8b. BankStatement
7b. Buyer Initiated Credit
6a. Payment RequestRemittance Detail File
CustomerBiller
8a. Bank Statement
6b. PaymentOrder & RemittanceDetail File
EBPP FUNCTIONS
* 4. Dispute Management
* 5a. Payment Authorization
3. Access Account
* 2. Invoice or Invoice Notification (or ERS)
* - optional feature for payer
SAP AG 2001, September 2001, Bill Forshey / 10
Biller’s Bank(Biller Payment Provider)
Customer’s Bank(Customer Payment Provider)
EBPP Access Models
Payment Clearing
Consolidatorand/or Switch
OpenConsolidator Model
Biller Customer
BSPConsolidator Model
(sender-oriented) Biller
BillerServiceProvider Customer
Biller
CSPConsolidator Model(receiver-oriented)
CustomerServiceProvider Customer
BillerDirect Biller
Model Customer
SAP AG 2001, September 2001, Bill Forshey / 11
Biller’s Bank(Biller Payment Provider)
Customer’s Bank(Customer Payment Provider)
EBPP Access Models – SAP Solution
Payment Clearing
Consolidatorand/or Switch
OpenConsolidator Model
Biller Customer
BSPConsolidator Model
(sender-oriented) Biller
BillerServiceProvider Customer
Biller
CSPConsolidator Model(receiver-oriented)
CustomerServiceProvider Customer
Biller
SAPDirect Biller
Model Customer
SAP AG 2001, September 2001, Bill Forshey / 12
EBPP FUNCTIONS
Biller’s Bank(Biller Payment Provider)
Customer’s Bank(Customer Payment Provider)
Biller Direct Model – EBPP and R/3 components
1. Purchase is Made, Order is Fulfilled and Shipped
7a. Buyer Authorized Debit
8b. BankStatement
7b. Buyer Initiated Credit
6a. Payment RequestRemittance Detail File
CustomerBiller
8a. Bank Statement
6b. PaymentOrder & RemittanceDetail File
* 4. Dispute Management
* 5a. Payment Authorization
3. Access Account
* 2. Invoice or Invoice Notification (or ERS)
* - optional feature for payer
R/3SD
R/3FI-TR-CM
R/3BillingEngine
R/3FI-A/RFI-CA
SAP AG 2001, September 2001, Bill Forshey / 13
Main Benefits Of SAP‘s Solution
Electronic Account Presentment and Payment" more than mere bill presentment" complete view on contract account" view contains open items and credits" customers are able to set off credits agains open items
Fully integrated in SAP Financials and other SAP components (e.g. CRM Billing Engine)
Extended functionality offered (dispute management, CRM profiling, etc.)
Scalable and proven architecture
SAP AG 2001, September 2001, Bill Forshey / 14
A/P
Browser
SSL
HTTPS
SSL
HTTPS
Web Application Server
SAP EBPPFrontend
(Java)
JCO
Firewall
RFC
Firewall
WebServer
Billing Application (e.g. SD, Billing
Engine)
Company IntranetCompany IntranetCompany IntranetCompany Intranet
Architecture Of SAP‘s EBPP Solution (Overview)
SAP Application Server
SAP Backend (FI-CA)
SAP Backend (FI-AR)
Payment ProgramReconcile Cash
SAP Treasury(FI-CM)
SAP Order Management
SDOrderEntry
Customer
Bank
Sends PaymentAccepts
Debit
ReceiveGoods
Or Services
Card orAccount
Debit
CheckACHWire
SAP AG 2001, September 2001, Bill Forshey / 15
JCO Java API
Middleware Interface
RFC MiddlewareSOAP Middleware
JNI Layer
RFC Library
RFC
RFC
SAP System
HTTP Port
HTTP
JAVA Application
SAP Java Connector: Architecture
Java applications only use Jco‘s Java API
Pluggable JCo Middleware Implementations
RFC Middleware uses classical RFC library 4.6D through Java Native Interface (JNI) layer
Future middleware implementation based on HTTP/SOAP protocol
SAP AG 2001, September 2001, Bill Forshey / 16
Order-to-Cash
Procure-to-Pay
The Financial Supply Chain:Today’s Paper Trail
Biller’s Bank
Account Reconciliation
2-5 daysPayment logging and bank deposit
Dispute Resolution
A/RBillingOrder
fulfillmentOrder Entry
1-4 days
Payer’s Bank
Payment terms plus 4-10 days1-60 days4-7 days14 – 21 days4-7 days
Account ReconciliationPayment
Clarification & Dispute Initiation
A/P
Invoice approval
Receiving goodsProcurement
Purc
hase
ord
er
Pack
Lis
t
Invo
ice
Tele
phon
e D
iscu
ssio
ns
Payment Received
Payment Charged
Che
ck C
lear
ed
Che
ck M
aile
d
Fund
s
SAP AG 2001, September 2001, Bill Forshey / 17
Order-to-Cash
Procure-to-Pay
The Financial Supply Chain:Process Improvements
Biller’s Bank
Account Reconciliation
1 dayDebit Initiation
Dispute Resolution
A/RBillingOrder
fulfillmentOrder Entry
1 day
Payer’s Bank
Payment terms1-60 daystomorrowtomorrowtoday
Account ReconciliationPayment
Clarification & Dispute Initiation
A/P
Invoice approval
Receiving goodsProcurement
EDI P
urch
ase
orde
r
Pack
Lis
t
EDI I
nvoi
ce
Payment Request
Debit Request
Payment Received
Payment Charged
Fund
s
Inte
rnet
Sal
es
Not needed for ERS
Tele
phon
e D
iscu
ssio
ns
SAP AG 2001, September 2001, Bill Forshey / 18
Order-to-Cash
Procure-to-Pay
The Financial Supply Chain:Process Improvements Plus EBPP
Biller’s Bank
Account Reconciliation
1 dayDebit Initiation
Dispute Resolution
A/RBillingOrder
fulfillmentOrder Entry
1 day
Payer’s Bank
Payment termstomorrowtomorrowtomorrowtoday
Account ReconciliationPayment
Clarification & Dispute Initiation
A/P
Invoice approval
Receiving goodsProcurement
EDI P
urch
ase
orde
r
Pack
Lis
t
EDI /
e-in
voic
e
EBPP
Dis
pute
Man
agem
ent
Payment Request
Debit Request
Payment Received
Payment Charged
Fund
s
Inte
rnet
Sal
es
Not needed for ERS
Only needed for questions
EBPP
Pre
sent
men
t
EBPP
Pay
men
t Aut
horiz
atio
n
When acceptable to payer
Alternative to e-invoice to speed delivery
SAP AG 2001, September 2001, Bill Forshey / 19
The Financial Supply ChainIn Context
Supply Chain Management
CorporateFinance
Management
Customer Relationship Management
Business Analytics
SAP AG 2001, September 2001, Bill Forshey / 20
Scope of the Demonstration
This demo will showcase collaboration between enterprises.
A new PC is ordered using a B2B scenario. Since the focus is on Financials, we will review invoices, account balances and payment information on our vendor’s website. (EBPP)
The buyer will then also authorize a payment of an invoice on the vendor’s website. (EBPP)
The buyer’s Cash Manager will then review payments to be processed and payments processed by one of their banks, and initiate a payment run. (XML)
Lastly a Cash Application clerk receives an e-mail from one of our vendors that they were unable to apply a payment. The clerk willpropose an adjustment indicating which invoices to pay directly in the vendor’s website. (Collaborative Account Statement)
(Indicates mySAP Products we are highlighting)
SAP AG 2001, September 2001, Bill Forshey / 21
The Scenario
SAP AG 2001, September 2001, Bill Forshey / 22
EBPP Login Screen
Login to the Internet Store … To purchase something or look at invoices and payments
Login ID = 201041, PW = sapcrt
SAP AG 2001, September 2001, Bill Forshey / 23
EBPP Main Internet Store Menu
Purchase a PC … or, select the “my invoices” button at the top
SAP AG 2001, September 2001, Bill Forshey / 24
EBPP My Bills Screen
List of unpaid invoices. Invoices will scheduled payments will not appear
Drill down by selecting the invoice description
SAP AG 2001, September 2001, Bill Forshey / 25
EBPP Supporting Billing Document
Invoice Detail … drilldown further is possible
SAP AG 2001, September 2001, Bill Forshey / 26
EBPP Billing Document
Order Information … delivery information … product information
SAP AG 2001, September 2001, Bill Forshey / 27
EBPP More Invoice Detail
Drill down is available to the extent that it is entered from the billing system, or is included in R/3
SAP AG 2001, September 2001, Bill Forshey / 28
EBPP My Bills Screen
To initiate an inquiry or dispute separate from payment
SAP AG 2001, September 2001, Bill Forshey / 29
EBPP Inquiry Entry Screen
Ability to begin a dispute or inquiry prior to payment authorization … message is logged to FI for use by CRM or A/R or ?
SAP AG 2001, September 2001, Bill Forshey / 30
EBPP Payment Authorization
Select 1) the invoices to pay, 2) with the full or partial amount, 3) if credits should be used, and 4) the payment method
1
2
34
SAP AG 2001, September 2001, Bill Forshey / 31
EBPP Remittance Information on Partial Payment
Enter remittance reason for partial payment and submit for payment … reason codes to be added in the next release
SAP AG 2001, September 2001, Bill Forshey / 32
EBPP Payment Authorization Acknowledgement
Acknowledgement by system of Payment Authorization
SAP AG 2001, September 2001, Bill Forshey / 33
EBPP Available Credits
Screen to review and select available credits for use in payments
None show in this example
SAP AG 2001, September 2001, Bill Forshey / 34
EBPP My Payments Screen
Review in process payments and make a targeted search
SAP AG 2001, September 2001, Bill Forshey / 35
EBPP Payment History
Search Results
SAP AG 2001, September 2001, Bill Forshey / 36
EBPP My Payments Screen
delete a scheduled payment
SAP AG 2001, September 2001, Bill Forshey / 37
EBPP Payment Stop Confirmation
Payment stop confirmatoin
SAP AG 2001, September 2001, Bill Forshey / 38
CAS Login Screen
Collaborative Account Statement – login screen
User = burgerj, PW = demo
SAP AG 2001, September 2001, Bill Forshey / 39
CAS Menu
Select Open Items to apply payments to open invoices
SAP AG 2001, September 2001, Bill Forshey / 40
CAS Open Items Screen
Click on amounts to assign payments to invoices
SAP AG 2001, September 2001, Bill Forshey / 41
CAS Notes on assignment
1) Select note icon, 2) enter reasons or message and 3) click “assign” to log the note
1
23
SAP AG 2001, September 2001, Bill Forshey / 42
CAS Assignment Confirmation Screen
Confirms the assignment is logged and notification sent to the biller
SAP AG 2001, September 2001, Bill Forshey / 43
CAS Dispute / Query Entry
Disputing an item not yet paid, prior to paying
SAP AG 2001, September 2001, Bill Forshey / 44
CAS Payment Advice Menu
Review notes to Biller on Assignment, may be deleted or edited
SAP AG 2001, September 2001, Bill Forshey / 45
CAS Address Data Menu
New information may be sent to the biller
SAP AG 2001, September 2001, Bill Forshey / 46
CAS Balances Menu
Displays balances, debits and credits by month, with ability to drill down to invoices and payments
SAP AG 2001, September 2001, Bill Forshey / 47
CAS Account Line Items
Account line items, with print capability
SAP AG 2001, September 2001, Bill Forshey / 48
CAS Account Line Items
Excel export from line items