eCall service deployment in BulgariaRumen MihaylovRumen MihaylovChairman, ITS BulgariaBUDAPEST, 12-13 DECEMBER 2013www.itswww.its--bulgaria.bgbulgaria.bg

Summary

• Main stakeholders (Consortium)

• Strategy for the e-Call Deployment in Bulgaria

• Highlight of a main challenge/specificity

• Tested solutions/countermeasures• Tested solutions/countermeasures

• Main issues and impact on eCall deployment

• Recommendations

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Bulgarian Pilot site core

• ITS Bulgaria – country leader

• Ministry of Interior, via National System

112 directorate

• Enterprise Communication Group – PSAP • Enterprise Communication Group – PSAP

upgrade & test bed

• Icom (EURO GPS) – R&D and IVS supplier

• Technical University of Sofia – R&D and test

bed for IVS

• MobilTel – e-Flag

Bulgarian Project Consortium

• Cooperation between the stakeholders

– Bulgarian Pilot Site Consortium covers the whole eCall chain:

MNO

IVS PSAPs

– Monthly management meetings

– Technical experts meetings

– Tests and etc.

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112 model used in Bulgaria (I)

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112 model used in Bulgaria (II)

• 2 national PSAPs –

main in Sofia and

redundant in Russe

• 4 regional 112 centers,

interconnected to interconnected to

national PSAPs. If no

call-taker is available,

the call is redirected to

another 112 center.

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Receive eCalls

• eCalls to be treated and routed as 112 calls

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Data and voice

Most appropriate 112 PSAP

Voice

Added value of Interconnected PSAPs in

the context of eCall service

• If there is no available call taker in one centre, theeCall data (MSD) and voice will be dispatched toavailable call taker in another centre;

• If there is a technical failure in one centre, all theeCalls will be accepted and served by the othereCalls will be accepted and served by the othercentres;

• Since the above described cases, are not visiblefrom the users and are fully transperent for them,that is a good approach for providing servicecontinuity.

Advantages of establishing eCall service in

distributed 112 system• The system dispatches eCall data (MSD) and eCall

voice, following the same logic as for regular calls to112, which makes the implementation easier;

• eCall technical solution is integrated in the 112 centrestechnical solution, which doesn’t require a lot of effortsto train the call takers for handling eCalls;technical solution, which doesn’t require a lot of effortsto train the call takers for handling eCalls;

• Effective human resources payload;

• Having integrated statistics, which gives the entirepicture of job done, by different types of firstresponders.

Highlight of a main challenge/specificity

of 1-st stage of our pilot site

• 1-st realization stage -

before eCall Flag

implementation, Sofia’

PSAP SW application

upgrade for integration

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upgrade for integration

with eCall test

environment, connection

to national VIN database

or EUCARIS

• Base for preliminary

operational results

IVS- 2nd version of ICOM’s IVS with combined

GPS/GLONASS positioning installed in 10 vehicles

- EuroGPS SmartTracker IVS-EU014:- 32 Channel Low-Power positioning system

supporting GPS (L1), Glonass (L1, FDMA), and Galileo (E1)

- Inertial system with 3-axis acceleration

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- Inertial system with 3-axis accelerationsensor and 3-axis gyroscope sensor for automatic eCall triggering

- OTA setup, remote diagnostics and firmware updates, remote service additions and service activation/ deactivation,

- remote operational parameter control and settings

- multiple standard interfaces for connection to external devices

Tested solutions/countermeasures

1-st stage results:

• All the tests were done in an eCall test environment

using the test client in PSAP Sofia

• Tests with a TU Sofia’ IVS trial configuration

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• Tests with a TU Sofia’ IVS trial configuration

• Outcomes:

– ~500 real life test calls (>800 in total)

– ~12-13 sec. to present the call to the test client

– ~ 90% successful test calls rate

Test Map of TU Sofia’ IVS trial configuration

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Our Goal

Final operational results:

• eCalls to be received in PSAP Sofia and to be

presented to the 112 operators and ECC dispatchers

• 12 IVSs to be used in final tests

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• eCall Flag to be implemented in productive

environment for 1 MNO; tests with 2-nd MNO to be

realized

• national VIN database or EUCARIS connection to be

realized

Further eCall Implementation in Bulgaria

• SW/HW upgrade for redundancy in PSAP in

Ruse

• Connect existing and new MNOs in Bulgaria

Add on additional database source • Add on additional database source

• Expand workflow regarding ECC dispatchers

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Thank you for your attention!

Questions?Questions?

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