Decision Matrix for Alfresco Enterprise or Community & Traditional ECM

Ian Howells Chief Marketing Officer

Paul Hampton Director of Product Marketing

Why Alfresco?

What makes Alfresco different?

Which ECM solution is right for me?

2

Traditional ECM

3

High Cost Slow / Limited Adoption

Complex

ECM Requirements

4

Traditional ECM

Alfresco Enterprise

Alfresco Community

Stability Agreed SLA’s Platform Support (Limited)

Scalability / Availability Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost (Upfront & High)

Enterprise Adoption (Limited)

Open Process (Closed)

Alfresco is Different

5

Lower Cost Simple Faster Adoption

Commercial Open SourceLower TCO

●  No upfront license fees

●  No per seat licensing

●  Simple model o Pay for Alfresco Support,

QA and Maintenance

o Price tied to usage

o Per CPU price

Annual Cost

Cumulative Cost

Simple Content ManagementEasy Adoption

7

Shared Drive Email Web 2.0

Zero Footprint Drag and Drop

Native UI

SMTP Listener

Complete Content ManagementSimple Deployment

8

Document Management

One Repository Built on Modern

Technology Stack

Records Management

Collaboration Web Content Management

Email Archive

ECM Requirements

9

Traditional ECM

Alfresco Enterprise

Alfresco Community

Stability Agreed SLA’s Platform Support (Limited)

Scalability / Availability Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost (Upfront & High) Enterprise Adoption (Limited) Open Process (Closed)

Enterprise Principles

●  Offer Commercial Service Level Agreements (SLA’s)

●  Enterprise Customers Receive Fixes as a Priority

●  Extensions and Integrations to Proprietary Products are part of Enterprise

●  Extensions to Ubuiquitous proprietary systems – Windows, Office – are in Community

●  Extensions to Manage or Monitor highly-scalable or highly available systems are part of Enterprise

●  http://newton.typepad.com/content/2009/03/building-a-stronger-open-source-product.html

StabilityExtensive QA Testing

11

OS Build Release Candidate

Community Release

Daily Builds

QA Bug Fixing

Beta 1 Beta 2 Enterprise Release

Extensive QA Testing:

18 Dedicated QA Engineers Use both automated and manual QA checks to run over 6000 tests per stack

Tested on both Open Source and proprietary technology stacks

Tested for Stability, Scalability and Security

Automated QA Basic testing against

1 OS Stack

Alfresco Community

Edition

Alfresco Enterprise

Edition

(Stable code line = QA & Fixes)

(Evolving code line = New Features)

Fixes & Patches

Fixes & Patches

New Code New Code New Code

Beta x

Community Release

OS Build Release Candidate

Fixes & Patches

●  No Alfresco SLA o  Community Forums

●  No Alfresco SLA o  Self or Community Fix

o  Wait for code role up

●  None Provided

●  Wiki Documentation

●  None Provided

●  Access to Community Edition

Alfresco Community

Agreed SLA’s

12

●  Support o  Contractual SLA’s (Gold, Platinum, & Diamond)

o  Guaranteed availability of resources

o  Call tracking and bug prioritisation

●  Bug tracking o  Bug fixing / Service packs

o  Patch distribution (with back porting)

●  Support Portal

●  Enterprise Documentation

●  Indemnity and Warranty

●  Access to Enterprise Edition

Alfresco Enterprise

World Wide SupportFollow the Sun

13

Maidenhead Sydney Austin

Support Portal

●  Licences

●  Systems Heartbeat

●  Proactive Notification

●  Documentation o  Support Handbook

o  Enterprise Documentation

●  Knowledgebase

●  Search

14

●  OS - Linux

●  Data Base - MySQL

●  Application Server – Tomcat

●  Authentication - Alfresco, OpenLDAP

●  Browser - Firefox

Community Edition

Platform Support

15

●  OS - Linux, Windows, Solaris

●  Data Base - MySQL, Oracle, PostgreSQL, MSSQL Server, DB2

●  Application Server - Tomcat, JBoss, Oracle, Weblogic, Websphere

●  Authentication - Alfresco, OpenLDAP, NTLM, Sun One Directory Server, Active Directory, Kerberos, JASS

●  Browser - Firefox, IE, Safari

Enterprise Edition

Scalability and Availability

16

●  Easy to configure clustering

●  Configure system for: o Horizontal = Lower cost

o High availability

o Scalability

Clustering

System Management

17

●  Administration and Monitoring for production systems

●  Supports JMX standard. Supports any JMX client

o  Jconsole (ships with JDK), Hyperic, HP OpenView

●  Monitor

o  Database connections

o  Memory usage

o  Alfresco Subsystems

JMX Monitoring

System Configuration

18

●  Alfresco Subsystems o  Authentication

o  Synchronisation

o  File Servers (i.e. CIFS, FTP and NFS)

o  Third Party (i.e. OpenOffice,Swftools, ImageMagick)

o  IMAP

o  WCM Deployment Receivers

●  Start, Stop and Configure subsystems – without shutting down Alfresco

●  Cluster aware

Runtime Administration

●  Report on on comprehensive environment, installation and configuration data

●  Diagnostic Dump o  Issue resolution

o Communicate with support

System Reporting

System Management

19

●  Run time index check

●  Check for consistence

●  Fix errors on the fly

●  No server restarts required

Indexing Check

Minimize downtime, easier troubleshooting, lower internal maintenance and support costs.

Storage Policies

●  AKA Information Lifecycle Management (ILM)

●  Dynamic storage based on business policies / lifecycle rules o  i.e. Current versions on fast

(expensive) drive. Superseded versions on slower (cheaper) drives.

o  Define business rules

●  Reduced cost without impacting performance

20

SSD $$$

FC Drives

$$

SATA Drive

$

Policy Rules

Policy Rules

●  GPL

●  No Indemnification

●  Distributed on an “as is” basis without warranty

Community

Indemnity and Warranty

21

●  Commercial License

●  Full indemnity

●  Full warranty

Enterprise

Open Process

22

●  Kofax Release Script

●  Capture paper documents

●  Supports both Adhoc and Bulk scanning

●  Full document profiling o  Metadata tagging and validation

o  Integration to pull meta data from external databases

Production Scanning

ECM Requirements

23

Traditional ECM

Alfresco Enterprise

Alfresco Community

Stability Daily Build

Agreed SLA’s Forums

Platform Support (Limited) Open Source

Scalability / Availability Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost (Upfront & High) Enterprise Adoption (Limited) Open Process (Closed)

Alfresco Enterprise

●  Designed to be the Lowest Cost Way to Rollout to the Enterprise

●  Alfresco is in a Unique Position to Offer this Service o Skills – We developed 95% of the Product

o Customer Base – We can Offer this level of Service at the Lowest Cost due to the Size of our Customer Base

●  Certified Partner Network

24

Health Warning

Uncertified Systems Integrator

+

Community

=

High Risk & High Cost

25

Enterprise Edition

Supported Solution

Mission Critical

Patches and Updates

Production Deployment

Certified Partners

Open Source

Which ECM Solution?

26

Tradition ECM

Enterprise Licenses

Per User Pricing

Pay High Maintenance Fees

Stitch Disparate Solutions

Complex

Closed Source

Community Edition

Free Solution

Non-Mission Critical

Have Time/Skill to Fix Issues

Review Next Enterprise Version

Open Source

Dramatically Lower Cost

27

●  Total Cost of Ownership analysis

●  Based on publicly available pricing

●  Savings of 89%of the cost of SharePoint & up to 96% of the cost of other ECM solutions by using Alfresco

●  Demystify some of the complexity around current proprietary ECM pricing

●  http://www.alfresco.com/products/whitepapers/

The Choice is Easy

28

Want to pay high license

fee?

Want to pay high maintenance fees

each year?

Want limited / slow adoption?

Want to deploy complex

mismatched technologies?

Buy Traditional ECM

Alfresco Mission critical application?

Want comercial level support?

Need large scale

deployment

Alfresco Community

Edition

Alfresco Enterprise

Edition

NO NO NO NO

Alfresco Mission

29

Full-text Indexes & Categories Storage

Metadata DBMS

Content Repository

Content Processes Services Services

Scalability High Availability & Replication

To be the most widely used Content Server...

...to be 5 Times Faster...

...and 10 Times Cheaper...

...with freedom of choice.

●  Unsupported

●  Daily builds

o  Limited QA testing via automation

o  Basic testing against 1 Open Source stack

Community Edition

Edition Comparison

30

●  Production ready and supported

●  QA Testing o  18 Dedicated QA Engineers

o  14 Phase QA cycle

o  Benchmarked for Stability, Scalability and Security

o  Tested on both Open Source and Proprietary technology stacks

o  Both manual and automated QA with over 6000 test per stack

●  Includes large scale production features

Enterprise Edition

Enterprise Production Features

●  JMX based System Monitoring

●  Runtime Administration

●  Runtime Indexing Consistency Check and Update

●  High Performance / Resilience Clustering

●  Storage Policies

●  Both Open Source and proprietary technology stack support

●  Production scanning solution – Kofax Release Script

31

Build ProcessLatest Functionality and Stability

32

OS Build/ Release

Candidate Release

Daily Build New

Functionality

QA Bug Fixing

Ent Stack QA

Scalability HA QA

Management QA

●  OS

o  Linux

●  Data Base

o  MySQL

●  Application Server

o  Tomcat

●  Authentication

o  Alfresco, OpenLDAP

●  Browser

o  Firefox

Community Edition

Platform SupportExtensive QA

33

●  OS Linux, Windows, Solaris

●  Data Base

o  MySQL, Oracle, PostgreSQL, MSSQL Server, DB2

●  Application Server

o  Tomcat, JBoss, Oracle, Weblogic, Websphere

●  Authentication

o  Alfresco, OpenLDAP, NTLM, Sun One Directory Server, Active Directory, Kerberos, JASS

●  Browser

o  Firefox, IE, Safari

Enterprise Edition

Options

●  Trial o Quick Trial

o Embedded Training

o Alfresco Cloud Trial

●  Development o  Latest Features

o Alfresco Community

●  Non-Critical Usage o Alfresco Community

34

Questions?

●  Try Alfresco: o Cloud Trail –

http://bit.ly/cloud-trial

o Download Enterprise – http://bit.ly/EntTrial

●  TCO WhitePaper:

Watch the live webinar:http://bit.ly/ecm-decisions

Ian Howells Chief Marketing Officer

Paul Hampton Director of Product Marketing