ed115: policies & protocols for 21 st century legal aid april 4, 2008
TRANSCRIPT
ED115: Policies & Protocolsfor 21st Century Legal Aid
April 4, 2008http://lsntap.org/ed115
Legal Services NTAP www.lsntap.org
Introduction
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Gabrielle Hammond, Presenter
Presenter, Gabrielle HammondNational Technology Assistance Project (NTAP)
Legal Services NTAP www.lsntap.org
Technology intersects with our practices of poverty law.
It forces a rethinking of how we work & what’s possible.
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Legal Services NTAP www.lsntap.org
Overview of Session
Intellectual Property (Protect Your Name)
Greening your Legal Aid Office Remote Worker & Telecommunication Communication Policies Outsourcing Services
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Legal Services NTAP www.lsntap.org
The Best Marketing You Have is Your Name
Your website is your online storefront.
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www.arlegalservices.org
Can Low-Income Internet Users Recognize You?
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www.arlegalservices.com
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Your Name (on the web) = Money (for cyber squatters)
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Cyber Squatters
42% of LSC-funded programs had a cyber squatter. (July 2007)
64% of statewide websites had at least one cyber squatter. (July 2007)
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Are You At-Risk?
Even if you don’t want your website to be heavily visited
Even if you don’t spend a lot of time on your website
Even if you monitor it yearly or periodically
The Answer is Yes: Online and Offline
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Your Weapons Against Cyber Squatters
Policies that protect your domainTrademark your nameNegotiationMoney ICANN ArbitrationLitigation
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A Look at Sample Protocols
http://www.lsntap.org/practical_steps_protect_your_online_presence
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Sample Tenets for Policies Keep domain name registration up-to-date
Purchase & register popular variations of your name
Monitor your online & offline presence
Register Trademarks
Have a plan of action for fraudulent practices
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Domain Names
Keep all domain registration information among your organization’s important documents.
Ensure communication redundancy on renewals & billing for domain names.
Consider setting up automatic renewal.14
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Purchasing is Cheap
Purchase popular variations of your name – www.bigstatelegalaid.org– www.bsla.org– www.bigstate.org– www.legalaidofbigstate.org
Purchase misspelled variations
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Monitor your online & offline presence
Make it someone’s job to check. Make it someone’s job to supervise and
report to. Schedule the routine of monitoring and
keep reports to track common problems.
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Why Trademark?
It helps you in any approach.
Explore the laws that protect you
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Trademark Your Name
Entitles you to easier remedies if a problem occurs -- whether through ICANN, litigation, or negotiation. May be monetary damages.
Helps with online predatory practices -- and offline ones too!
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Get Help to Trademark
Pro Bono Counsel (Milbank & Tweed and Dickstein & Shapiro) can file these applications for you.
$325 - $375 for your program Start here: Email: David Bonebrake:
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Legal Services NTAP www.lsntap.org
Develop a plan for action What is your commitment and plan for action?
– Voluntary transfer of name– Uniform Dispute Resolution Proceeding through
ICANN– File a suit in Federal Court under Anti-Cyber
Squatting Consumer Protection Act– State Bar Options
Get Pro Bono Commitments Before a Problem Arises
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Legal Services NTAP www.lsntap.org
Overview of Session
Intellectual Property (Protect Your Name) Greening your Legal Aid Office Remote Worker & Telecommunication Communication Policies Outsourcing Services
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Legal Services NTAP www.lsntap.org
Greening Your Legal Aid
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Legal Services NTAP www.lsntap.org
Do legal aid programs, as champions of fighting injustice, have what it takes to be at the forefront of modeling practices that also
fight injustice to the larger global environment?
While some argue that the answer to that question is correlated to cost, others argue
it is a matter of will.
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How Much Does It Cost?
Total Costs per Year for a SINGLE Computer Computer & monitor left on for 24 hrs (832.2 kw.) = $93.26/yr Computer only left on for 24 hrs (547.5 kw.) = $71.90/yr Monitor only left on for 24 hours (284.7 kw.) = $31.91/yr
Cost per Year for 125 Computers Computer and monitor left on = $11,657.50 / yr Computer only left on = $7,670.00 / yr Monitor only left on = $3,988.75 /yr
Based on reports from techie on LStech email list thread, based on Georgia Power rates as of March 1st, 2003 and inclusive of summer and winter energy rates.
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Considerations for Protocols
Inventory current practices Sustainable building practices Protocols for purchases Offer incentives for changed habits Consider energy offsets Reduce travel Articulate ideals
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Simple Policy Considerations
Conserve electricity– Turn lights off– Turn equipment (really) off– Purchase Energy Star appliances– Change light bulbs
Change kitchen habits Protocols for purchasing Nontoxic cleaning supplies
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Reduce Program’s Footprint
Recycle paper, newspaper, electronics, print cartridges, and batteries
Use two-sided paper for printing Limit paper production for in-house
communications (intranet) Reduce mail
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Reduce Travel & Use Technology
Web conferencing protocols Encourage telecommuting
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Resources
Greening Your Legal Aid – Approaches– http://lsntap.org/Greening_Legal_Aid
Sample Policies (drafts)– http://lsntap.org/Greening_Policy
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Legal Services NTAP www.lsntap.org
Overview of Session
Intellectual Property (Protect Your Name) Greening your Legal Aid Office Remote Worker & Teleworking Communication Policies Outsourcing Services
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Legal Services NTAP www.lsntap.org
46% of company CFOs stated telecommuting is
second only to salary as the best way to attract top
talent.
VIACK Corporation -- A guide to Teleworking
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“Flexible work schedule”
“Limits my childcare expenses.”
“Avoid commuting time.”
“More productive at home."
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Leading the Way
Maryland DOT experienced a 27% increase in productivity when more than 100 employees opted to telework.
AT&T realizes $150 million in annual savings (real estate, employee retention and productivity)
State of AZ has over 31,000 teleworkers: greater efficiency, morale, and productivity.
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General Components
An overview of the parameters, and special requirements that apply
Information on the nonprofit's systems security provisions and instructions
A restatement of the nonprofit's applicable code of conduct
Information about the required work schedule and means of communications
A signed statement34
Legal Services NTAP www.lsntap.org
Making it Work
Set expectations of work availability for communication
Set expectations on responsiveness Schedule check ins Use tools effectively Address security Address ownership and costs incurred Refine communications policies
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Resources
http://lsntap.org/telecommuting_reading_room
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Resources
Examples of Telecommuting Policies Additional Reading:
– Implementing a Telecommuting Program (Avaya, 2008)
– A Guide to Teleworking: the Real Facts on Teleworking and How it Can Work for You (2005: Viack Corporation)
– Telecommuting, Balancing Risk an Reward (TechSoup, 2002)
– ABA Report on Telecommuting (1998) 37
Legal Services NTAP www.lsntap.org
Overview of Session
Intellectual Property (Protect Your Name) Greening your Legal Aid Office Remote Worker & Telecommunication Communication Policies Outsourcing Services
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Legal Services NTAP www.lsntap.org
With technology, “communication” is redefined.
Have your practices been updated?
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Legal Services NTAP www.lsntap.org
Reduce what you rely on your email to do for you
Use Email for Communication
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Email Don’ts Do not use email to track attachments
and documents as a filing system Do not use email to manage projects,
timelines, or histories Do not use email to schedule meetings Do not use email to do heavy problem
solving or brainstorming Do not use email to ask quick
questions41
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Demote Email to Increase Efficiency
IM for quick check in Project Management tools for deadlines
and files Wikis for institutional knowledge Online schedulers & calendars
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Instant Messaging for Quick Communication or Check In
Online Project Management for Collaboration & Communication on Projects
RSS brings the web to you.
How to Use Tools
Effectively?
What are expectations for
using them?
Legal Services NTAP www.lsntap.org
Overview of Session
Intellectual Property (Protect Your Name) Greening your Legal Aid Office Remote Worker & Telecommunication Communication Policies Outsourcing Services
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Legal Services NTAP www.lsntap.org
Outsourcing
Bookkeeping Online forms and
applications Database
development Network
Administration Bulk mailings
Grant writing Manuals & Guides Benefits
administration Event Planning Contracts Policies
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Legal Services NTAP www.lsntap.org
Outsourcing Sources http://www.hrworld.com/features/100-tips-
outsourcing-india-021508/ Some listings:
– Elance Inc.: You'll find tons of freelance writers and designers on this site.
– FreelancerNow.com: You'll get services quickly on this site.
– Workaholics4Hire.com: workaholics who have a compulsive need to work at odd hours meet impossible deadlines.
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Legal Services NTAP www.lsntap.org
Protocols for Outsourcing Evaluate provider and interview like a staff
position Define scope, schedule, and outputs Tie compensation to deliverables, not timeline Draft support clause for after project is
complete Start small…develop trust Use tools to manage communication
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Resources
100 Small Business Tips and Tricks for Effectively Outsourcing to India (HR World, Feb 15, 2008)
Found at: http://lsntap.org/ed115
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Questions?Materials: LSNTAP.Org/ed115
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