eday 2009 - funnel of love - online dialogue: ton wesseling
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3 business tips “funnel of love” September 17th 2009 15.15 – 15.45, Location Blue

Become a winner
through attitude and behavior analytics

Compe&tors Social environment Media
Online dialogues Prospect / client Company
Influencing context
Mul& purpose
Mul&‐ channel
Company goals Customer goals €€€
Tuning the conversation Targets & happiness
Profile
Context
Experience
theory © http://onlinedialogue.com
icons © http://dryicons.com

Attitude Social environment Compe&tors Media Personal experience
1. icons © http://dryicons.com

Try to find out why your prospect
is NOT buying your product

Take away the
unique NON buying reasons

Behavior Psychological profile History Iden&ty
2.
Context
icons © http://dryicons.com

Main psychological behavior profiles
picture ©http://www.keirsey.com/
fast
emotion
logic
slow

Donʼt use the same sign up form
for every single visitor
Introduction page
Sign up page A Product page A
Sign up page A2
X

Profiles
3.
Stored data

Build up groups of customer profiles
how to communicate with them
and collect the knowledge of
segmented on attitude and behavior

Hypothesis
Test Analyze
Always do: structured testing
and: implement cross channel!

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