edi_report_dashboard_2012 - weekly - offshore - aruna

7/31/2019 EDI_Report_Dashboard_2012 - Weekly - Offshore - Aruna

1/30

Wk1 Wk2 Wk3 Wk4 Wk5 Wk6 Wk7 Wk8 Wk9 Wk10 Wk11

Num of Tickets on Priority

High 10 12 3 8 5 7 8 2 6 9 4

Medium 9 26 12 18 18 19 8 13 19 14 27

Low 3 4 3 7 2 11 8 3 5 10 1

Support Tickets Type

Online Check Setups 0 2 0 3 2 5 4 1 4 3 3XML Setups 12 20 2 16 11 17 15 9 18 23 12

Changes to Existing Setups 4 12 9 9 7 11 3 7 4 4 10

Customer Enquiry 0 1 1 0 0 0 0 0 1 1 1

AS2 setup 0 1 0 0 1 2 0 0 0 0 0

SAP Work Flow 6 6 6 5 4 2 2 1 3 2 6

Total TicketsNew Tickets to HCL Team 18 39 20 33 25 36 25 22 28 35 32

Closed Tickets 22 42 18 33 25 37 24 18 30 33 32


2/30

Wk12 Wk13 Wk14 Wk15 Wk16 wk17 wk18 wk19 wk20 wk21 wk22

4 3 6 0 2 0 1 0 0 0 1

13 8 18 14 8 15 9 9 10 13 11

2 1 2 1 0 4 4 16 9 14 6

2 3 2 1 0 1 1 0 0 4 111 8 14 6 3 14 8 19 6 9 7

4 1 4 1 3 1 2 2 9 9 7

2 0 0 0 1 1 0 3 0 0 0

0 0 0 3 0 0 0 0 1 0 1

0 0 6 4 3 2 3 1 3 5 2

22 15 22 12 12 21 11 31 19 27 13

19 12 26 15 10 19 14 25 19 27 18


3/30

wk23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31

0 0 0 0 0 1 0 0 0

8 18 25 16 13 12 14 6 22

7 12 16 4 1 3 5 3 2

0 3 8 6 3 4 6 2 84 10 10 4 6 6 3 1 11

10 10 12 7 4 3 6 2 4

0 1 0 0 0 0 0 0 0

0 0 2 0 0 0 0 0 0

1 6 9 3 1 3 4 4 1

14 32 35 20 13 17 23 6 24

15 30 41 20 14 16 19 9 24


4/30


0 0 0 0 0 0 0 0 0

3 11 14 10 12 10 8 15 29

5 5 10 11 8 11 4 2 11

1 1 5 4 4 0 1 1 34 7 8 8 4 11 6 4 13

1 3 8 3 8 9 4 2 14

0 0 0 0 0 0 0 0 2

0 0 0 0 0 0 0 0 2

2 5 3 6 4 1 1 10 6

10 14 24 23 17 24 14 16 41

8 16 24 21 20 21 12 17 40


5/30

wk41 wk42 WK43

0 0 0

22 20 14

12 13 5

3 3 95 4 3

21 18 5

1 0 0

0 2 1

4 6 1

36 25 21

34 33 19


6/30

Delivered Cases wk1 wk2 wk3 wk4 wk5High 10 12 3 8 5

Medium 9 26 12 18 18Low 3 4 3 7 2

Efforts Distribution wk1 wk2 wk3 wk4 wk5

High 10 12 3 8 5Medium 9 26 12 18 18Low 3 4 3 7 2

Priority Chart

Effort Distribution on Tickets

EDI SUPPORT (Nr. Of Delivered Cases)

EDI SUPPORT (Effort Distribution based on ticket priorit

0

14

5

EDI Tickets Priority

High Medium Low

0%

74%

26%

Effort Distribution on Tickets

High Medium Low


7/30

Weeks Wk1 Wk2 Wk3 Wk4 Wk5

New Incidents Assigned to HCL 18 39 20 33 25

Incidents Closed by HCL 22 42 18 33 25

Re-Open (HCL) 0 0 0 0 0

Pending / Carry Forward Incidents by HCL 4 1 3 3 3Total New Tickets logged for the week 37 90 45 66 57

Total Backlog Incidents from SMT

ReOpen Data Wk6 Wk7 Wk8 Wk9

EDI Support 0.00% 0.00% 0.00% 0.00%

Re-Open Tickets

Nr. Of Re-Open cases

NEW Vs CLOSED & RE-OPEN

New vs Closed vs Re-Open vs C/F vs Total Tickets

50.00%

100.00%

ReOpen %

Wk33 Wk34 Wk35 Wk36 Wk3

New Incidents Assigned to HCL 14 24 23 17 24

Incidents Closed by HCL 16 24 21 20 21

Re-Open (HCL) 0 0 0 0 0

Pending / Carry Forward Incidents by HCL 5 5 7 4 7

Total New Tickets logged for the week 39 49 52 46 79

Total Backlog Incidents from SMT 70 69 85 91 80

0

20

40

60

80

100

120

140

160

No.ofTickets

EDI Support New Vs Closed vsRe-Work vs Carry Foward vs Total EDI Tick


8/30

Ageing Report

Wk11 Wk12 Wk13 Wk14 Wk150-1 Month 6 8 9 6 2

1-2 Month 1 2 4 3 3

> 2 Months 0 0 0 0 1

0.00%

Jan/00

EDI Support

wk41 wk42 wk43

> 2 Months 1 1 0

1-2 Month 1 0 0

0-1 Month 9 2 5

0

2

4

6

8

10

12

No.ofTickets

Ageing Report


9/30

wk6 wk7 wk8 wk9 wk10 wk11 wk12 wk13 wk147 8 2 6 9 4 4 3 6

19 8 13 19 14 27 13 8 18

11 8 3 5 10 1 2 1 2


7 8 2 6 9 4 4 3 619 8 13 19 14 27 13 8 18

11 8 3 5 10 1 2 1 2

y)


10/30

Wk6 Wk7 Wk8 Wk9 Wk10 Wk11 Wk12 Wk13 Wk14

36 25 22 28 35 32 22 15 22

37 24 18 30 33 32 19 12 26

0 0 0 0 0 0 0 0 0

2 3 7 5 7 7 10 13 971 64 45 79 68 61 50 44 42

7 Wk38 Wk39 Wk40 Wk41 Wk42 Wk43

14 16 41 36 25 21

12 17 40 34 33 19

0 0 0 0 0 0

9 8 9 11 3 5

57 56 66 70 68 46

93 121 130 135 111 92

ts


11/30

Wk16 Wk17 Wk18 Wk19 Wk20 Wk21 Wk22 Wk23 Wk243 5 5 11 12 10 7 6 3

3 2 2 2 2 4 2 2 7

2 3 0 0 0 0 0 0 0


12/30


14 8 15 9 9 10 13 11 8

1 2 4 4 16 9 14 6 7


0 0 0 1 0 0 0 1 014 8 15 9 9 10 13 11 8

1 2 4 4 16 9 14 6 7


13/30


12 12 21 11 31 19 27 13 14

15 10 19 14 25 19 27 18 15

0 0 0 0 0 0 0 0 0

6 8 10 7 13 14 14 9 825 29 26 37 34 32 40 42 57


14/30

Wk25 Wk26 Wk27 Wk28 Wk30 wk31 wk32 wk33 wk344 4 3 3 3 3 4 2 2

0 0 0 1 2 2 2 2 1

0 0 0 0 0 0 1 1 2


15/30


18 25 16 13 12 14 6 22 3

12 16 4 1 3 5 3 2 5


0 0 0 0 1 0 0 0 018 25 16 13 12 14 6 22 3

12 16 4 1 3 5 3 2 5


16/30


32 35 20 13 17 23 6 24 10

30 41 20 14 16 19 9 24 8

0 0 0 0 0 0 0 0 0

10 4 4 3 4 8 5 5 752 51 58 53 40 48 38 43 50

92 66 89


17/30


1 1 1 1 1 0 1 0 0

2 2 3 3 3 1 1 1 0


18/30


11 14 10 12 10 8 15 29 22

5 10 11 8 11 4 2 11 12


0 0 0 0 0 0 0 0 011 14 10 12 10 8 15 29 22

5 10 11 8 11 4 2 11 12


19/30


14 24 23 17 24 14 16 41 36

16 24 21 20 21 12 17 40 34

0 0 0 0 0 0 0 0 0

5 5 7 4 7 9 8 9 1139 49 52 46 79 57 56 66 70

70 69 85 91 80 93 121 130 135


20/30


21/30

wk42 wk430 0

20 14

13 5

wk42 wk43

0 020 14

13 5


22/30


25 21

33 19

0 0

3 568 46

111 92


23/30


24/30


25/30

Wk51 Wk52


26/30

Month-year Wk1 Wk2 Wk3 wk4 wk5 wk6 wk7 wk8 wk9

No. of Days in Weekly 5 7 5 5 5 5 5 5 5

No. of Hrs per day 8 8 8 8 8 8 8 8 8

Delivered CRTs 22 42 18 33 25 37 24 18 30

Closed SMT's 22 42 18 33 25 37 24 18 30

Offshore (Support) 2 2 2 2 2 2 2 2 2

Onsite Support 0 0 0 0 0 0 0 0 0

CRTs/Day 4.40 6.00 3.60 6.60 5.00 7.40 4.80 3.60 6.00

CRTs/ Person 2.20 3.00 1.80 3.30 2.50 3.70 2.40 1.80 3.00

No of Hrs/ CRT (Delivered) 3.64 2.67 4.44 2.42 3.20 2.16 3.33 4.44 2.67

No of Hrs/ CRT (Closed) 3.64 2.67 4.44 2.42 3.20 2.16 3.33 4.44 2.67

Re-open SMT's 0 0 0 0

Re-open % #REF! 0 0 0

Productivity Wk1 Wk2 Wk3 wk4 wk5 wk6 wk7 wk8 wk9

EDI Support 3.64 2.67 4.44 2.42 3.2 2.16 3.33 4.44 2.66

Prodcutivity of the team (SMT/Hr.)

3.642.67

4.44

2.423.2

2.16

3.33

4.44

2.662.422.5

4.2

6.67

3.08

5.33

8

4.21

5.71

3.2 3.24.

0

2

4

6

8

10

12

Wk1Wk2Wk3wk4wk5wk6wk7wk8wk9wk10wk11wk12wk13wk14wk15wk16wk17wk18wk19wk20wk21wk2

HCL- No of Hrs


27/30

wk10 wk11 wk12 wk13 wk14 wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22

5 5 5 5 5 5 5 5 5 5 5 5 5

8 8 8 8 8 8 8 8 8 8 8 8 8

33 32 19 12 26 15 10 19 14 25 19 27 18

33 32 19 12 26 15 10 19 14 25 19 27 18

2 2 2 2 2 2 2 2 2 2 2 2 2

0 0 0 0 0 0 0 0 0 0 0 0 0

6.60 6.40 3.80 2.40 5.20 3.00 2.00 3.80 2.80 5.00 3.80 5.40 3.60

3.30 3.20 1.90 1.90 1.20 2.60 1.50 1.00 1.90 1.40 2.50 1.90 1.80

2.42 2.50 4.21 4.21 6.67 3.08 5.33 8.00 4.21 5.71 3.20 4.21 4.44

2.42 2.50 4.21 4.21 6.67 3.08 5.33 8.00 4.21 5.71 3.20 4.21 4.44

wk10 wk11 wk12 wk13 wk14 wk15 wk16 wk17 wk18 wk19 wk20 wk21 wk22

2.42 2.5 4.2 6.67 3.08 5.33 8 4.21 5.71 3.2 3.2 4.21 4.44

14.444.44

2.671.951.95

4

5.715

4.21

8.89

3.33

10

5

3.333.814 3.81

6.67

4.71

2 2.352.42

2K23wk24wk25wk26wk27wk28wk29wk30wk31wk32wk33wk34wk35wk36wk37wk38wk39wk40wk41wk42wk43

/ Delivered SMTs

EDI Support


28/30

WK23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk32

5 5 5 5 5 5 5 5 5 5

8 8 8 8 8 8 8 8 8 8

15 30 41 20 14 16 19 9 24 8

15 30 41 20 14 16 19 9 24 8

2 2 2 2 2 2 2 2 2 2

0 0 0 0 0 0 0 0 0 0

3.00 6.00 8.20 4.00 2.80 3.20 3.80 1.80 4.80 1.60

1.80 3.00 4.10 4.10 2.00 1.40 1.60 1.90 0.90 2.40

4.44 2.67 1.95 1.95 4.00 5.71 5.00 4.21 8.89 3.33

4.44 2.67 1.95 1.95 4.00 5.71 5.00 4.21 8.89 3.33

WK23 wk24 wk25 wk26 wk27 wk28 wk29 wk30 wk31 wk32

4.44 2.67 1.95 1.95 4 5.71 5 4.21 8.89 3.33


29/30

wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk41 wk42

5 5 5 5 5 5 5 5 5 5

8 8 8 8 8 8 8 8 8 8

16 24 21 20 21 12 17 40 34 33

16 24 21 20 21 12 17 40 34 33

2 2 2 2 2 2 2 2 2 2

0 0 0 0 0 0 0 0 0 0

3.20 4.80 4.20 4.00 4.20 2.40 3.40 8.00 6.80 6.60

0.80 1.60 2.40 2.10 2.00 2.10 1.20 1.70 4.00 3.40

10.00 5.00 3.33 3.81 4.00 3.81 6.67 4.71 2.00 2.35

10.00 5.00 3.33 3.81 4.00 3.81 6.67 4.71 2.00 2.35

wk33 wk34 wk35 wk36 wk37 wk38 wk39 wk40 wk41 wk42

10 5 3.33 3.81 4 3.81 6.67 4.71 2 2.35


30/30

wk43

5

8

19

19

2

0

3.80

3.30

2.42

2.42

wk43

2.42

edi_report_dashboard_2012 - weekly - offshore - aruna

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