edu cardholder agreement april 2020 edu cardholder ... · apr for balance transfers n/a (balance...
TRANSCRIPT
Deserve®EDUCardholderAgreement
April2020
Deserve®EDUCardholderAgreementforCardsissuedbyCelticBank
ThisDeserve®EDUCardholderAgreement(“CardholderAgreement”)outlinestheterms
andconditionsunderwhichtheDeserve®EDUMastercard(the“Card”)isissuedtoyou
byCelticBank,aUtah-CharteredIndustrialBank,MemberFDIC(“us,”“we,”“our,”orthe
like).ThisCardisdesignedspecificallyforstudentsstudyingatcolleges&universitiesin
theUnitedStates.Pleasereviewthisindetailtobesureyouunderstandalloftheterms
andconditionswithusingthisCard.
TherearethreemainpartstothisCardholderAgreement:PricingInformation,Customer
Agreement,andYourBillingRights.ThePricingInformationshowstheprimarypricing
termsforthisCardfornewaccountsavailableunderthisAgreement.TheCustomer
Agreementcontainsimportantinformationrelatedtohowwewilladministerthecredit
cardprogram.Plus,anyotherdisclosuresornoticesthatarereferencedorissuedarepart
ofthisAgreement.YourBillingRightssummarizescertainrightsprovidedtoyoubylaw
thatarerelatedtobillingonyourCardaccount(“Account”).
THIS AGREEMENT REQUIRES CLAIMS TO BE ARBITRATED AND FORBIDS CLASS
ACTIONS UNLESS YOU (1) ARE SUBJECT TO THE PROTECTIONS OF THEMILITARY
LENDINGACTOR(2)EXERCISEYOURRIGHTTOREJECTARBITRATIONASPROVIDED
INTHEARBITRATIONPROVISIONOFTHISAGREEMENT.
PRICINGINFORMATION
InterestRateandInterestCharges
AnnualPercentageRate
(APR)forPurchases
18.74%(Prime+15.49%),basedonyourcreditworthinesswhenyouopenyourAccount.
ThisAPRwillvarywiththemarketbasedonthePrime
Rate.
APRforBalanceTransfers N/A(BalanceTransfersarenotavailable)
APRforCashAdvances N/A(CashAdvancesarenotavailable)
HowtoAvoidPaying
Interest
Yourduedateisatleast23daysafterthecloseofeach
billingcycle.Wewillnotchargeyouanyintereston
purchasesifyoupayyourentirebalancebytheduedate
eachmonth.
MinimumInterestChargeIfyouarechargedinterest,thechargewillbenolessthan
$1.00.
ForCreditCardTipsfrom
theConsumerFinancial
ProtectionBureau
Tolearnmoreaboutfactorstoconsiderwhenapplying
fororusingacreditcard,visittheConsumerFinancial
ProtectionBureau’swebsite
athttp://www.consumerfinance.gov/learnmore
Fees
AnnualFee None
TransactionFees
• BalanceTransfer
• CashAdvance
• ForeignTransactions
• N/A(BalanceTransfersarenotavailable)
• N/A(CashAdvancesarenotavailable)
• None
PenaltyFees
• LatePayment
• Over-the-CreditLimit
• ReturnedPayment
• Upto$25
• None
• Upto$37
HowWeWillCalculateYourBalance:WeuseamethodcalledAverageDailyBalance
(includingnewpurchases).SeeCustomerAgreementfordetails.
BillingRights:Informationonyourrightstodisputetransactionsandhowtoexercise
thoserightsisprovidedinyourAgreement.
CUSTOMERAGREEMENT
WelcometotheDeserve®EDUCardbyCelticBank!
ThankyouforopeningacreditCardAccountwithus.ThisCustomerAgreement
(“Agreement”)containsthetermsforyourCard.
SomeDefinitions.
ThemeaningsofthetermsyouseeinitalicsappearintheGlossarySection.Wealsohave
linkstocertaintermsanddefinitions.
TomaketheAgreementeasytounderstand,wewillalsousethefollowingpersonal
pronouns"You,”“your,”and“yourself”meaneachapplicantfortheAccount;anyperson
responsibleforpayingtheAccount;andanyoneYouauthorizetouse,accessorservicethe
Account.
“We,”“us,”“our,”“CelticBank”meansCelticBank,aUtah-CharteredIndustrialBank,
MemberFDIC;anditsagents,authorizedrepresentatives,successors,andassignees.All
DeservecardsareissuedbyCelticBank.
ThingsYouShouldKnowAboutThisCard
HowaretheBalanceandInterestChargescalculated?
WeusetheAverageDailyBalanceMethod(IncludingCurrentTransactions).
WefiguretheinterestchargeonyourAccountbyapplyingtheperiodicratetothe“average
dailybalance”ofyourAccount.Togetthe“averagedailybalance”wetakethebeginning
balanceofyourAccounteachday,addanynewpurchases/fees,andsubtractanyunpaid
interestorotherfinancechargesandanypaymentsorcredits.Thisgivesusthedaily
balance.Then,weaddupallthedailybalancesforthebillingcycleanddividethetotalby
thenumberofdaysinthebillingcycle.Thisgivesusthe“averagedailybalance.”
HowisyourVariableAPRCalculated?
• YourvariableAnnualPercentageRate(APR)iscalculatedbyaddingamargin
(currently15.49%)tothePrimeRate.
• WeusethePrimeRatefromtheratessectionoftheWallStreetJournal,published
twobusinessdaysbeforetheendoftheBillingCycle.
YourDailyPeriodicRate(DPR)is1/365thofthecorrespondingAPR.
IftheWallStreetJournaldoesnotpublisharateonthatday,wewillusethePrimeRatefor
thepreviousbusinessday.IftheWallStreetJournalisnolongerpublished,wemayusethe
PrimeRatefromanyothernewspaper.Or,wemaychoosetouseadifferent,similar
publishedrate.
IfthePrimeRateincreases,VariableAPRswillincrease.Inthatcase,youmaypaymore
interestandmayhaveahigherpaymentorbalancedue.WhenthePrimeRatechanges,the
resultingchangestoVariableAPRstakeeffectasofthefirstdayofthenextBillingCycle.
HowcanIavoidpayingInterestCharges?
Ifyoupayyourstatement’s“NewBalance”infullbytheduedate,wewillnotcharge
interestonanynewtransactionsthatposttothePurchasebalance.Ifyouhavebeenpaying
youraccountinfullwithnointerestcharges,butthenyoudonotpayyournext“New
Balance”infull,wewillchargeinterestontheportionofthebalancethatyoudidnotpay.
HowistheInterestChargeapplied?
Interestchargesaccruefromthe1)dateofthetransaction,2)datethetransactionis
processed,or3)firstcalendardayofthebillingperiod.Interestchargesaccrueonevery
unpaidamountuntilitispaidinfull.Thismeansyoumayoweinterestchargesevenifyou
paytheentire“NewBalance”onemonth,butdidnotdosoforthepreviousmonth.Unpaid
interestchargesareaddedtothepropersegmentofyourAccount.However,wereserve
therighttonotassessinterestchargesatanytime.
CanYouChangeMyAccountTerms?
Althoughwedon’tplanto,wecanchangesometermsofyourAccountaspermittedbylaw.
IfwedochangeanyofthetermsinthisCardholderAgreement,wewillsendyounotice
beforedoingso.PleasereviewthisCardholderAgreementinfulltobesureyouunderstand
thecurrenttermsforyourCard.
YourAPR,dailyperiodicrate,andinterestchargeswillchangeifthePrimeRate
changes.
AccountDocuments.
YourAccountwithusisgovernedbythefollowingdocuments:
• thisdocument;
• allStatements;
• anyPrivacyNoticesdescribingourlimitationsonsharinginformationaboutyou
withothers;
• anyCardbenefitsbrochurewhichdescribesbenefitsprovidedbythePaymentCard
NetworkforyourCardandAccount.ThemostcurrentversionofyourCardbenefits
brochurewillreplaceallpriorversions;
• alldisclosuresandmaterialsprovidedtoyoubeforeorwhenyouopenedyour
Account,includingTruthinLendingDisclosures;
• allotherdocumentsanddisclosuresrelatingtoyourAccountincludingthose
providedonline;and
• anyfuturechangeswemaketoanyoftheabovedocuments.
Pleasereadthesecarefullyandkeepthemforfuturereference.Animageofanyofthese
canbeusedinsteadoftheoriginal.
NewOffers.
Inthefuture,wemaymakenewofferstoyouorforwardoffersfromothersthatwethink
youmightbeinterestedin.Theseoffersmayhavedifferenttermsanddocumentation
whichwillbeprovidedwhenwemakeyoutheoffer.Ifyouaccepttheoffer,allpreviously
disclosedtermswillstillapplyexceptasmodifiedbytheoffer.
Formoreinformationaboutwhatweandourserviceprovidersmayshareandhowtoopt
out,pleasereviewthePrivacyNotice.Youcanseehowweandourserviceproviders
collect,useandstoreyourdatainourPrivacyPolicy.
ConsenttoElectronicDocuments.
WearecommittedtoofferingservicestoYouinaconvenient,controlled,andsecure
manner.Therefore,theonlineCardapplicationandapprovalprocesshasbeendesigned
aroundtheexpectationthatalldocumentsandinformationrequiredtobeprovidedtoYou
willbeprovidedelectronically.Wemaystilldeliverpaperdocumentsandifwedoso,we
arenotwaivinganyoftheserights.Byproceedingwiththeonlineapplicationoractivating
yourCard,youagreetothetermsdetailedinourElectronicConsentPolicy,foundat
www.deserve.com/electronic-consent-policy,asamendedfromtimetotime.Pleasereview
thisPolicytoensureyouunderstandandagreewithalloftheterms;whilewehave
summarizedourtermsandconditionshere,theElectronicConsentPolicydetailsallofYour
andOurrightsandobligations.Ifatanytimeafteryousubmittheapplicationyouchange
yourmindandwishtonolongerreceivedocumentsandinformationelectronically,please
notifyusasdetailedintheElectronicConsentPolicy.Understandthatthismayresultinan
adversedecisiononyourApplication.
AccountInformation.
WeneedinformationaboutyoutomanageyourAccount.Theinformationmayinclude:
• yourlegalname;
• avalidU.S.mailingaddressandresidentialaddress(ifdifferent);
• yourdateofbirth;
• yourSocialSecurityNumber,PassportNumber,and/orothergovernment
identificationnumber,ifavailable;
• yourtelephonenumber(s);
• youremployment,income,andassetinformation;
• youreducationalhistoryandinformation;
• yourcitizenshipstatusandinformation;and
• otherrelatedinformationasdeemednecessary.
Youmusttelluswhenthisinformationchanges.Pleaseupdateyouraddressinthemanner
providedonyourStatement.Youmayalsoupdatesomeofthisinformationbyloggingonto
yourAccountonourwebsiteorbycallingoneofourrepresentativesatthetelephone
numberprovidedonyourStatementoronthebackofyourCard.Wemayrequireyouto
provideadditionaldocumentsthatareacceptabletoustoverifythisinformationorany
changes.WemaintaintherighttorestrictorcloseyourAccountifyourinformationcannot
beverifiedorifyoudonotprovideadditionalinformationasrequested.
Youalsogiveuspermissiontoverifyorresearch,withathirdparty,theinformationyou
providetous.Thispermissionincludes,withoutlimitation,verifyingorresearchingyour
informationwithSheerID,LexisNexis(orsimilar),UnitedStatesDepartmentofHomeland
Security,andtheUnitedStatesDepartmentoftheTreasury.
CreditLimit.
WhenyouopenyourAccount,youwillreceiveyourcreditlimit.Thiswillalsoappearon
yourStatements.Wemightalsorefertoyourcreditlimitasyourcreditline.
YouareresponsibleforkeepingtrackofyourAccountbalancesandyouravailablecredit
limit.DonotallowyourAccounttogooveranycreditlimit,asthetransactioncouldbe
declinedoryourcreditscorecouldbeadverselyaffected.Wemaystillhonortransactions
aboveyourcreditlimit,butourhonoringofthesetransactionswillnotincreaseyourcredit
limit.Wemayalsoincrease,decrease,restrict,orcancelyourcreditlimitatanytime.This
willnotaffectyourobligationtopayus.
UsingYourAccount.
YoupromisetofollowthetermsofthisAgreementaslongasyourAccountremainsopen
orhasabalance.PleasesigntheCardimmediatelywhenyoureceiveit.TheCardisvalid
duringthedatesprovidedonthefront.TheCardisourproperty,andyouwillreturnitto
usordestroyitifweask.Youwilltakereasonablestepstopreventtheunauthorizeduseof
yourCardandAccount.
WearenotresponsibleifanyonerefusestoacceptyourCardforanyreason.Also,wemay
rejectanytransactionforanyreason.Unlesswetellyouotherwise,wewillbilleach
transactiontotheapplicableSegmentofyourAccountandapplyitagainstyouravailable
creditlimitfortheAccountandCardforthatSegmentineachBillingCycle.
Youmustnotuse,ortrytouse,theCardforanyInternetgamblingtransactionsor
transactionsthatareillegalornotpermittedbyus.Youwillstillberesponsibleforsuch
transactionsifyoudo.Inaddition,thesetransactionswillbesubjecttothisAgreement,and
youmighthavetoreimbursethePaymentCardNetworkandusforalldamagesand
expenses.
Fromtimetotime,duetocircumstancesbeyondourcontrol(suchassystemfailures,fires,
floods,naturaldisasters,orotherunpredictableevents)ourservicesmightbeunavailable.
Whenthishappens,youmightbeunabletouseyourCardorobtaininformationaboutyour
Account.Wewillnotberesponsibleorliableifthishappens.
YourPromisetoPay.
YoupromisetopayusallamountsdueonyourAccount.Thisincludesamountswhereyou
didnotsignapurchasesliporotherdocumentsforthetransaction.IfyouuseyourCard
numberwithoutpresentingyouractualCard(includingwithoutlimitationmail,telephone,
orinternetpurchases),thiswillbetreatedthesamewayasifyouusedtheCardinperson.
IfyouletsomeoneelseuseyourCard,youareresponsibleforalltransactionsthatperson
makes.Yourpromisetopayuswillapplytoyourestateifyoudie.
Statements.
WewillsendyouoneStatementforallCardsonyourAccountunlessthelawdoesnot
requireorpermitustosendaStatement.StatementswillbesentattheendofeachBilling
CyclewhenyourAccounthasadebitorcreditbalanceofmorethan$1.00,orifwehave
chargedanyInterestChargestoyourAccount.YourStatementwillshowalltransactions
billedtoyourAccountduringtheBillingCyclealongwithotherimportantAccount
information.
DisputedTransactions.
YoumustinspecteachStatementyoureceiveandtellusaboutanyerrorsorquestionsyou
haveasdescribedinthe“BillingRightsSummary”partofyourStatementandotherTruth
inLendingDisclosures.Ifyoudonotnotifyusasprovidedinthosedisclosures,wemay
assumethatallinformationintheStatementiscorrect.
IfyoudisputeatransactionmadebyyouorsomeoneelseonyourAccount,andwelater
credityourAccountforallorpartofthedisputedamount,yougiveusallofyourrights
againstthatotherperson.Youalsowill:
• giveusanymerchandiseorotherpurchasesyoureceivedinconnectionwiththe
disputedamountifweask;
• notpursueanyclaimorreimbursementfromthemerchantandthatotherperson;
and
• helpuspursueandgetreimbursementfromthemerchantandthatotherperson.
Yourhelpincludesgivingusdocumentsthatweaskforandthatareacceptableto
us.
InterestChargesandFees.
WewillchargeInterestChargesandFeestoyourAccountasdisclosedtoyouinyour
StatementsandotherTruthinLendingDisclosures.Ingeneral,InterestChargesbeginto
accruefromthedayatransactionoccurs.However,wewillnotchargeyouinterestonany
newbalancespostedtothepurchaseSegmentofyourAccountprovidedyouhavepaid
yourpreviousbalanceinfullbytheduedate.
WewilltreatthefollowingFeesaspurchasetransactionsunlessotherwisespecifiedbelow.
TheseFeesapplytoyourAccountonlyiftheyareprovidedinyourTruthinLending
Disclosures.WemayincreaseyourInterestChargesandFeesasdescribedintheChanges
toYourAgreementsectionorinyourTruthinLendingDisclosures.
LatePaymentFee.WemaychargeyouthisFeeifwedonotreceiveyourpaymentintime
forustocredititbytheduedateshownonyourStatement.
OverlimitFee.Youwillnothaveafeeforgoingoveryourcreditlimit,butyourcreditscore
maybeadverselyaffectedandthetransactionmaybedeclined,dependingontheamount
oftheoverage.
ReturnedPaymentFee.WemaychargeyouthisFeeeachtimeanypaymentyoumaketo
usisnotpaidbyyourfinancialinstitutionforanyreason,evenifthatinstitutionlaterpays
it.
ExpeditedPaymentFee.WemaychargeyouthisFeeeachtimeyourequesttomakea
paymentoverthephone.Beforewechargeyouthisfee,wewillnotifyyouoftheamount
andprovideanopportunitytooptoutofthisservice.
CopyingFee.WemaychargeyouaFeeforcopiesoftransactiondocumentsorStatements
unlesstheyarerequiredtoresolveabillingdispute.
ExpressDeliveryFee.WemaychargeyouthisFeeeachtimeyourequestexpressdelivery
ofanyAccountdocumentation.Beforewechargeyouthisfee,wewillnotifyyouofthe
amountandprovideanopportunitytooptoutofthisservice.
BalanceTransferFee.BalanceTransfersarenotavailableforyourCard.
CashAdvanceFee.CashAdvanceisnotavailableforyourCard.
ForeignTransactionFee.Wedonotchargeafeeforforeigntransactions.
TransactionsMadeinForeignCurrencies:Ifyoumakeatransactioninaforeign
currency,thePaymentCardNetworkwillconvertitintoaU.S.dollaramount.ThePayment
CardNetworkwilluseitsowncurrencyconversionprocedures.Theconversionratein
effectontheprocessingdatemaydifferfromtherateineffectonthetransactiondatethat
appearsonyourStatement.Wedonotadjustthecurrencyexchangerateorchargeany
currencyconversionFees.
NoWarranties.
Exceptasotherwiseprovidedinthe“BillingRightsSummary”partofyourStatements,we
arenotresponsibleforanyclaimyoumighthaveregardingthepurchasesofgoodsor
servicesmadewithyourCard.
MerchantRefunds.
IfyouareentitledtoarefundforgoodsorservicespurchasedwithyourCard,youwill
accepttheserefundsascreditstothepurchaseSegmentofyourAccount.Wedonotcontrol
whenamerchantsendsusyourrefund.Wewillalsohaveareasonableamountoftime
afterwereceiveyourrefundtoprocessit.
MinimumPayment.
YourStatementwillprovideinstructionsformakingpayments,includingtheamountsdue
andtheduedateforreceivingyourpayment.Ifapplicable,yourStatementwillalsoinclude
aminimumpaymentamount.ToavoidaLatePaymentFee,youmustpayusatleastthis
minimumpaymentamountbytheduedateprovidedintheStatement.
Yourminimumpaymentwillequalthegreaterof:$15(oryourfullbalanceifit’slessthan
$15);3%ofyourendingbalancefortheStatement;orthetotalamountbywhichyouhave
exceededyourcreditlimit(ifapplicable).Inadditiontotheminimumpayment,youmay
payallorpartofthetotalbalanceonyourAccount.However,youmuststillpayatleastthe
minimumpaymentamounteachmonth,evenifyoupaidgreaterthantheminimumonthe
previousStatement.WewillcontinuetochargeInterestduringBillingCycleswhenyou
carryabalanceregardlessofwhetheryourStatementincludesaminimumpaymentthatis
due.IfyourAccountis180dayspastdue,partofabankruptcyproceedingorotherwise
chargesoff,theentirebalanceisimmediatelydueandpayable.
MakingPayments.
YourpaymentsmustbeinU.S.dollarsfromaU.S.depositaccountandotherwisebe
acceptabletous.Wedonotacceptcashpayments.Youmaynotmakepaymentswithfunds
fromyourAccountwithus.
MailedPayments.
YoumustmailpaymentstousattheaddressprovidedonyourStatementorasotherwise
instructedbyusorouragents.WewillcreditittoyourAccountonthedaywereceiveit,if:
• yousendthepaymentcouponincludedwithyourStatement;
• inthesameenvelopewithyourpayment;
• youincludeyourAccountnumberonyourpayment;and
• yourpaymentarrivesattheaddressindicatedonthepaymentcouponinour
processingcenterbythetimeindicatedonyourStatement.
Ifyourduedateoccursonadayonwhichwedonotreceivepayments,anypayment
receivedthenextdaywhichconformstotheaboverequirementswillnotbetreatedaslate.
Pleaseallowatleast7daysforpostaldelivery.Unlessweorouragentsspecificallyinstruct
youtoremitpaymentinadifferentmanner,paymentsreceivedatanyotherlocationorin
anyotherformmightnotbecreditedforupto5days.Thismightcauseyoutobecharged
latepaymentFeesandadditionalInterestCharges.
FasterPaymentServices.
Wemaymakeservicesavailablethatallowyoutomakefasterpaymentsthrougha
customerservicerepresentativeusingatelephone,theinternet,orotherpaymentsystem.
Wewilldescribethetermsforusingtheseservicesbeforeyouusethem.Youdonothaveto
usetheseotherpaymentservices,andwemaychargeyouaFeeforusingthem.Ifwedo,
wewilltellyoutheamountoftheFeeatthetimeyourequesttheservice.Wearenot
responsibleifapaymentmadeusingourpaymentservicesisrejectedornotpaid.Evenifit
is,wemaystillkeeptheFee.IfyougiveyourAccountnumberorotherAccountinformation
tosomeoneelsetomakeapaymentforyou,wemayprovidethemlimitedAccount
informationnecessaryforthepaymentandprocesstheirpaymentasifyoumadeit.We
mayrefusetoacceptanypaymentmadebysomeoneelseforyourAccount.Ifweaccepta
paymentmadebysomeoneelseforyourAccount,youwillberesponsibleforthepayment
madeevenifthatpaymentisrejectedornotpaid.
PaymentProcessing.
Wemayacceptandprocesspaymentswithoutlosinganyofourrights.Evenifwecredit
yourpaymenttoyourAccount,wemaydelaytheavailabilityofcredituntilweconfirmthat
yourpaymenthascleared.Wemayresubmitandelectronicallycollectreturnedpayments.
WemayalsoadjustyourAccountasnecessarytocorrecterrors,toprocessreturnedand
reversedpayments,andtohandlesimilarissues.WhenyouprovideanItemaspayment,
youauthorizeuseithertouseinformationfromyourItemtomakeaone-timeelectronic
fundtransferfromyourdepositaccountortoprocessthepaymentasanItem.Wewill
provideadditionalinformationaboutthisprocessonyourStatementorotherdocuments
wesendyoubeforeyourpayment.WhenyouprovideanItemaspayment,itmightalsobe
convertedintoanelectronicimageandcollectedandreturnedelectronically.These
electronicimagesmayalsobeconvertedtosubstitutechecks.Wewillnotberesponsibleif
anItemyouprovidehasphysicalfeaturesthatwhenimagedresultinitnotbeing
processedasyouintended.
HowWeApplyYourPayments.
WeapplyyourpaymentstothehigherAnnualPercentageRatebalancesbeforethelower
ones.Inallcases,wewillapplypaymentsandcreditsinaccordancewithapplicablelaw.
AvailablecreditcreatedasaresultofpaymentspostedtoyourAccountmaynotbe
availableforuptoseven(7)days,orlongerifcircumstanceswarrantanadditionalhold,or
ifwedeemourselvesatriskforanyreason.
ItemswithRestrictiveWords,Conditions,orInstructions.
Ouracceptanceofpaymentslabeled“paymentinfull”orrestrictivewordstothatorany
similareffect,willnotconstituteanaccordandsatisfactionnorawaiverofanyrightswe
havetoreceiveafullpaymentonallbalancesdue.
CreditBalances.
Wemayrejectandreturntoyouanypaymentthatcreatesacreditbalanceonyour
Account.Anycreditbalanceweallowwillnotbeavailableuntilweconfirmthatyour
paymenthascleared.Wemayreducetheamountofanycreditbalancebyanynew
amountsbilledtoyourAccount.YoumaycontactusasprovidedonyourStatementand
requestarefundofanyavailablecreditbalance.Ifyoucontactusinwriting,wewillrefund
yourcreditbalancewithin7BusinessDaysfromourreceiptofyourwrittenrequest.
AccountDefault.
WemayconsideryouindefaultofyourAgreementwithusif:
• youdonotmakeanypaymentwhenitisdue;
• anypaymentyoumakeisrejected,notpaid,orcannotbeprocessed;
• youexceedacreditlimit;
• abankruptcyorotherinsolvencyproceedingisfiledbyoragainstyou;
• youdieorarelegallydeclaredincompetentorincapacitated;
• wedeterminethatyoumadeafalse,incomplete,ormisleadingstatementonanyof
yourAccountdocumentationoryouotherwisetrytodefraudus;
• youdonotcomplywithanytermofthisAgreementoranyotheragreementwithus;
or
• youpermanentlyresideoutsidetheUnitedStates.
Forcertainactions,includingchangingtheratesandFeesonyourAccount,ouroptions
appearinouroriginalofferandmaterialswhenyouopenedyourAccount.Remember,
payingtheFeeschargedinconnectionwithadefaultwillnotbyitselfcurethedefault.In
addition,ifyouareindefault,wemaytakethefollowingactionswithoutnotifyingyou,
unlessthelawsaysthatwemustnotifyyou:
• closeorsuspendyourAccount;
• loweryourcreditlimits;
• increaseyourminimumpayment;
• demandthatyouimmediatelypaytheentirebalancesowingonyourAccount;
• continuetochargeyouInterestChargesandFeesaslongasyourbalancesremain
outstanding;and/or
• pursueanyotheractionagainstyouthatthelawallows,whichincludesthefilingof
alawsuitagainstyou.
Youmustpayusallofourcollectionexpenses,attorneys’fees,andcourtcostsunlessthe
lawdoesnotallowustocollecttheseamounts.
Communications.
WeandourserviceprovidersmaycontactyoufromtimetotimeregardingyourAccount.
Wemaycontactyouinanymannerwechooseunlessthelawsaysthatwecannot.For
example,wemay:
• contactyoubymail,telephone,email,fax,recordedmessage,textmessage,or
personalvisit;
• contactyouusinganautomateddialingorsimilardevice(“Autodialer”);
• contactyouatyourhomeandatyourplaceofemployment;
• contactyoubysocialmedia;
• contactyouonyourmobiletelephone;
• contactyouatanytime,includingweekendsandholidays;
• contactyouwithanyfrequency;
• leaveprerecordedandothermessagesonyouransweringmachine/serviceand
withothers;and
• identifyourselves,yourrelationshipwithus,andourpurposeforcontactingyou
evenifothersmighthearorreadit.
OurcontactswithyouaboutyourAccountarenotunsolicitedandmightresultfrom
informationweobtainfromyouorothers.Wemaymonitororrecordanyconversationor
othercommunicationwithyou.Unlessthelawsayswecannot,wemaymodifyorsuppress
callerIDandsimilarservicesandidentifyourselvesontheseservicesinanymannerwe
choose.Whenyougiveusorweobtainyourmobiletelephonenumber,wemaycontactyou
atthisnumberusinganAutodialerandcanalsoleaveprerecordedandothermessages.We
maydothesethingswhetherwecontactyouoryoucontactus.
IfyouaskustodiscussyourAccountwithsomeoneelse,youmustprovideuswith
documentsthatweaskforandthatareacceptabletous.
CreditReports.
WemayprovideinformationaboutyouandtheAccounttoconsumer(credit)reporting
agenciesandothersasprovidedinourPrivacyNotice.Informationweprovidemight
appearonyourcreditreports.Thiscouldincludenegativeinformationifyoudonotcomply
withthetermsofthisAgreement.Wemayobtainandusecreditandincomeinformation
aboutyoufromconsumer(credit)reportingagenciesandothersasthelawallows.
ClosingorSuspendingYourAccount.
Arizona,California,Idaho,Louisiana,NewMexico,Nevada,Texas,Washington,and
WisconsinResidents:EitheryouoryourspousemayaskustocloseyourAccountat
anytimebycallingusat1-800-418-2362orbycallingorwritingusasdescribedon
yourStatement.YourStatementwillprovideadditionalinformationaboutthisprocess,
andwemayalsoseparatelyprovideyouwithadditionaldetailsafteryourrequest.This
mightincludepaymentinformation.
AllCardholders:YoumayaskustocloseyourAccountatanytimebycallingusat1-800-
418-2362orbycallingorwritingtousasdescribedonyourStatement.YourStatement
willprovideadditionalinformationaboutthisprocessandwemayalsoseparatelyprovide
youwithadditionaldetailsafteryourrequest.Thismightincludepaymentinformation.
TerminationofyourAccountwillnotaffectyourobligationtopaytheAccountbalanceplus
anyfinanceandotherchargesyouoryourspouseoweunderthisAgreement.Your
obligationtopaytheAccountbalanceplusanyfinanceandotherchargesyouoweunder
thisAgreementaresubjecttoallapplicablelawsandregulationsregardingrepayment
requirements.TheCardyoureceiveremainourpropertyandyoumustrecoverand
surrendertousallCardsuponrequestoruponterminationofthisAgreement.Ifyouuse
yourCardorchargesposttoyourAccountafteryouaskustocloseit,wemaykeepitopen
orreopenit.
WemaycloseorsuspendyourAccountandyourrighttoobtaincreditfromus.Wemaydo
thisatanytimeandforanyreasonpermittedbylaw,evenifyouarenotindefaultonyour
Accountwithus.AsuspensionofyourAccountmightbepermanentortemporary.
IfyourAccountisclosedorsuspendedforanyreason,youmuststopusingyourCard.You
mustalsocancelallbillingarrangementstotheAccount.Wewillnotdothisforyou.Ifwe
closeorpermanentlysuspendyourAccount,youmustalsodestroyallCards.Youmuststill
payusallamountsyouoweontheAccount,eveniftheyarechargedafteryourAccountis
closedorsuspended.
LostorStolenCard.
YouwilltakereasonablestepstopreventtheunauthorizeduseofyourCardandAccount.If
yourCardislostorstolenorifsomeoneelsemightbeusingitwithoutyourpermission,
youmusttellusatonce.Youmaytellusbycallingthetelephonenumberonthebackof
yourCardoronyourStatementorbywritingusattheaddressonyourStatement.Youwill
notberesponsibleforchargesmadetoyourAccountthatarefoundbyustobe
unauthorized.IfwereimburseyourAccountforunauthorizedchargesmadeusingyour
Card,youwillhelpusinvestigate,pursue,andgetreimbursementfromthewrongdoer.
Yourhelpincludesgivingusdocumentsthatweaskforandthatareacceptabletous.
YourRepresentationsandWarranties.
ByacceptingthisCardholderAgreement,andbyactivating,using,orauthorizingtheuse
ofyourCard,yourepresentandwarranttousthat:(i)youareatleast18yearsofage(or
thatyouhavereachedtheageofmajorityifyouresideinastatewheretheageof
majorityis19yearsorolder);(ii)thepersonalinformationthatyouprovidetousin
connectionwiththeCardistrue,correctandcomplete;(iii)youreceivedacopyofthis
CardholderAgreementandagreetobeboundbyandcomplywithitsterms;and(iv)
thatyouaccepttheCard.
ChangestoYourAgreement.
Atanytime,wemayadd,delete,orchangeanytermofthisAgreementunlessthelaw
prohibitsusfromdoingso.Wewillgiveyounoticeofanychangesasrequiredbylaw.Ifwe
donotifyyouofchanges,wewillsendyouaseparatenoticeorinformyouonyour
Statement.Wemaysendthisnoticetoyouelectronicallyaspermittedbylaw.Ournotice
willtellyouwhenandhowthechangeswilltakeeffectanddescribeanyrightsyouhavein
connectionwiththechanges.
IfweincreaseyourFeesorothertermsofyourAccountwewillnotifyyouinwritingand
informyouofyouroptionsinadvance,includingtherighttooptoutofsomeofthese
changes.
Ifyourpaymentisnotreceivedwithin60daysafterthepaymentduedate,wemay
increaseyourInterestChargesandFeesforexistingbalancesandnewtransactionsatany
time.WemaychangeanyothertermsofyourAccountatanytime.
TheLawthatAppliestoYourAgreement.
TheissuerofyourCardisCelticBank,aUtah-CharteredIndustrialBank,MemberFDIC.In
acceptingaDeserveMasterCard,youagreetothefollowingprovisions:(1)ThisAgreement
(includingaccountandservicesrelatedtothisaccount)willbeinterpretedbythelawsof
thestateofUtah.ThismeansthatthelawsofthestateofUtahwillgovernanydispute
arisingfromorrelatingtothisAgreement.Federallawwillalsobeusedwhenit
applies.(2)Youwaiveanyapplicablestatuteoflimitationsasthelawallows.Otherwise,
theapplicablestatuteoflimitationsperiodforallprovisionsandpurposesunderthis
Agreement(includingtherighttocollectdebt)willbethelongerperiodprovidedbyUtah
laworthelawinthejurisdictionwhereyoulive.(3)Regardingvenue,youagreetosubmit
tothejurisdictionofthestateofUtahandfederalcourtsinandforSaltLakeCityandSalt
LakeCounty,Utah.Thismeansthatanydispute,actionorproceedingrelatingtothis
AgreementwillbebroughtintheFederalDistrictCourtofUtahorstatecourtinthecounty
ofSaltLakeCity.(4)SeeapplicableArbitrationbelow.
Accordingly,itisimportantthatyoureadtheprovisionsofthissection,theArbitration
Provisionbelow,andtheentireAgreementcarefully.IfanypartofthisAgreementisfound
tobeunenforceable,theremainingpartswillremainineffect.
WAIVEROFJURYTRIAL
Unlessprohibitedbyapplicablelaw,ifyousignthisAgreement,youwaiveyourrightto
haveajurytrialtoresolveanyClaim(definedbelowintheArbitrationProvision)youmay
haveagainstus,ourserviceproviders,ourrespectiveaffiliates,orarelatedthirdparty.
ThisWaiverofJuryTrialprovisiondoesnotapplytoyouif,atthetimeofenteringintothis
Agreement,youarearesidentofArkansasoramemberofthearmedforcesoradependent
ofsuchamembercoveredbytheFederalMilitaryLendingAct.
CLASSACTIONWAIVER
Unlessprohibitedbyapplicablelaw,ifyousignthisAgreement,youwaiveyourrighttoask
acourtoranarbitratortoallowyoutopursueanyclaimsonaclassactionbasisorina
representativecapacityonbehalfofthegeneralpublic,otherborrowersorotherpersons
similarlysituated.Furthermore,claimsbroughtbyyouagainstusorbyusagainstyoumay
notbejoinedorconsolidatedwithclaimsbroughtbyoragainstsomeoneotherthanyou,
unlessotherwiseagreedtoinwritingbyallparties.ForpurposesofthisClassAction
Waiver,theterms“we,”“us”and“our”shallalsoincludeCelticBankandeachofits
employees,directors,officers,shareholders,governors,managers,members,parent
companies,affiliatedentities,successorsorassignees(includingbutnotlimitedtoDeserve,
Inc.),theservicerofyourCardandanythirdpartywhoisnamedasaco-defendantwithus
inaclaimassertedbyyou.IntheeventofaconflictbetweenthisCLASSACTIONWAIVER
provisionandtheARBITRATIONPROVISION,theARBITRATIONPROVISIONshallcontrol.
ThisCLASSACTIONWAIVERdoesnotapplytoyouif,atthetimeofenteringintothis
Agreement,youareaCoveredBorrowerundertheMilitaryLendingAct.
ARBITRATIONPROVISION
Arbitrationisaprocessinwhichpersonswithadispute(s):(a)agreetosubmittheir
dispute(s)toaneutralthirdperson(an"arbitrator")foradecision;and(b)waivetheir
rightstofilealawsuitincourttoresolvetheirdispute(s).Eachpartytothedispute(s)has
anopportunitytopresentsomeevidencetothearbitrator.Pre-arbitrationdiscoverymay
belimited.Arbitrationproceedingsareprivateandlessformalthancourttrials.The
arbitratorwillissueafinalandbindingdecisionresolvingthedispute(s),whichmaybe
enforcedasacourtjudgment.Acourtrarelyoverturnsanarbitrator'sdecision.
THISARBITRATIONPROVISIONAPPLIESUNLESS(1)YOUHAVEEXERCISEDOR
EXERCISEYOURRIGHTTOREJECTARBITRATIONOR(2)ASOFTHEDATEOFTHIS
AGREEMENT,YOUAREAMEMBEROFTHEARMEDFORCESORADEPENDENTOF
SUCHMEMBERCOVEREDBYTHEFEDERALMILITARYLENDINGACT.IFYOUWOULD
LIKEMOREINFORMATIONABOUTWHETHERYOUARECOVEREDBYTHEMILITARY
LENDINGACT,INWHICHCASETHISARBITRATIONPROVISIONDOESNOTAPPLYTO
YOU,PLEASECONTACTUSAT1-800-316-7258.
READTHISARBITRATIONPROVISIONCAREFULLYASITWILLHAVEASUBSTANTIAL
IMPACTONHOWLEGALCLAIMSYOUANDWEHAVEAGAINSTEACHOTHERARE
RESOLVED.
YOUHAVETHERIGHTTOOPT-OUTOF(NOTBEBOUNDBY)THISARBITRATION
PROVISIONASDESCRIBEDBELOW.IFYOUDONOTDOSO:
a. YOUAREWAIVINGYOURRIGHTTOHAVEAJURYORACOURT,OTHERTHANASMALLCLAIMSCOURTORSIMILARCOURTOFLIMITED
JURISDICTION,RESOLVEANYCLAIMTHATISSUBJECTTO
ARBITRATION;and
b. YOUAREWAIVINGYOURRIGHTTOSERVEASAREPRESENTATIVE,ASAPRIVATEATTORNEYGENERAL,ORINANYOTHERREPRESENTATIVE
CAPACITY,AND/ORTOPARTICIPATEASAMEMBEROFACLASSOF
CLAIMANTS,INCOURTORINARBITRATIONWITHRESPECTTOANY
CLAIMTHATISSUBJECTTOARBITRATION.
THEREFORE,YOUACKNOWLEDGEANDAGREEASFOLLOWS:
InterstateCommerce
ThisArbitrationProvisionismadepursuanttoatransactioninvolvinginterstatecommerce
andshallbegovernedbytheFederalArbitrationAct(“FAA”),9U.S.C.§1etseq.,andnotby
anystatearbitrationlaw.
Scope
ForpurposesofthisArbitrationProvision,theword“Claim”hasthebroadestpossible
meaningandincludes,withoutlimitation(a)allfederalorstatelawclaims,disputesor
controversies,whetherpreexisting,presentorfuture,arisingfromorrelatingdirectlyor
indirectlytothisAgreement,therelationshipbetweenyouandus,theinformationyou
gaveusbeforeenteringintothisAgreement,includingyourapplication,and/oranypast
agreementoragreementsbetweenyouandus,anyloanorcreditproductorrelated
productorservicesobtainedfromusandanyadvice,recommendations,solicitations,
communications,disclosures,promotionsoradvertisementsconcerningthesame;(b)all
initialclaims,counterclaims,cross-claimsandthird-partyclaimsandclaimswhicharose
beforetheeffectivedateofthisArbitrationProvision;(c)allcommonlawclaimsbased
uponcontract,tort,fraud,orotherintentionaltorts;(d)allclaimsbaseduponaviolationof
anylocal,stateorfederalconstitution,statute,ordinanceorregulation,includingwithout
limitationallclaimsallegingunfair,deceptiveorunconscionabletradepractices;(e)all
claimsassertedbyusagainstyou,includingclaimsformoneydamagestocollectanysum
weclaimyouoweus;(f)allclaimsassertedbyyouindividuallyagainstusand/oranyof
ouremployees,directors,officers,shareholders,governors,managers,members,parent
companyoraffiliatedentities,orassignees(includingbutnotlimitedtoDeserve,Inc.)or
againsttheservicerofyourCard(hereinaftercollectivelyreferredtoas"relatedthird
parties"),includingclaimsformoneydamages,restitutionand/orequitableorinjunctive
relief;(g)claimsassertedbyyouagainstotherpersonsandentitiesifyouassertaClaim
againstsuchotherpersonsandentitiesinconnectionwithaClaimyouassertagainstusor
relatedthirdparties;and(h)alldatabreachorprivacyclaimsarisingfromorrelating
directlyorindirectlytothedisclosurebyusorrelatedthirdpartiesofanynon-public
personalinformationaboutyou.Notwithstandingtheforegoing,theword“Claim”doesnot
includeanydisputeorcontroversyaboutthevalidity,enforceability,coverageorscopeof
thisArbitrationProvisionoranypartthereof(including,withoutlimitation,theprovision
titled"ClassActionWaiver"setforthbelow,subpartsAandBoftheprovisiontitled
"BindingEffect;Survival;Severability"setforthbelowand/orthissentence);allsuch
disputesorcontroversiesareforacourtandnotanarbitratortodecide.However,any
disputeorcontroversythatconcernsthevalidityorenforceabilityoftheAgreementasa
wholeisforthearbitrator,notacourt,todecide.Inaddition,thisArbitrationProvisionwill
notapplyto(1)anyindividualactionbroughtbyyouinsmallclaimscourtoryourstate’s
equivalentcourt,unlesssuchactionistransferred,removed,orappealedtoadifferent
court;or(2)anydisputesthatarethesubjectofaclassactionfiledincourtthatispending
asoftheeffectivedateofthisArbitrationProvisioninwhichyouareallegedtobea
memberoftheputativeclassforaslongassuchclassactionispending.
ClassActionWaiver
NotwithstandinganyotherprovisionofthisArbitrationProvision,ifeitheryouorwe
electtoarbitrateaClaim,neitheryounorwewillhavetheright:(a)toparticipatein
aclassaction,privateattorneygeneralactionorotherrepresentativeactionincourt
orinarbitration,eitherasaclassrepresentativeorclassmember,or(b)tojoinor
consolidateClaimswithClaimsofanyotherpersons.(Provided,however,thatthe
ClassActionWaiverdoesnotapplytoanylawsuitoradministrativeproceedingfiled
againstusbyastateorfederalgovernmentagencyevenwhensuchagencyisseeking
reliefonbehalfofaclassofborrowersincludingyou.Thismeansthatwewillnot
havetherighttocompelarbitrationofanyclaimsbroughtbysuchanagency).An
awardinarbitrationshalldeterminetherightsandobligationsofthenamedparties
only,andonlywithrespecttotheClaim(s)inarbitration,andshallnot(i)determine
therights,obligations,orinterestsofanyoneotherthananamedparty,orresolve
anyClaimofanyoneotherthananamedparty;nor(ii)makeanawardforthebenefit
of,oragainst,anyoneotherthananamedparty.Noarbitrationadministratoror
arbitratorshallhavethepowerorauthoritytowaive,modify,orfailtoenforcethis
section,andanyattempttodoso,whetherbyrule,policy,arbitrationdecisionor
otherwise,shallbeinvalidandunenforceable.Anychallengetothevalidityofthis
ClassActionWaivershallbedeterminedexclusivelybyacourtandnotbythe
administratororanyarbitrator.
ElectingArbitration
ApartymayelectarbitrationofaClaimbysendingtheotherpartywrittennoticeby
certifiedmailreturnreceiptrequestedoftheirintenttoarbitrateandsettingforththe
subjectofthedisputealongwiththereliefrequested.YournoticemustbesenttoCeltic
Bank,268SouthStateStreet,#300,SaltLakeCity,Utah84111,andournoticemustbe
senttothemostrecentaddressforyouinourfiles.IfalawsuitconcerningtheClaimhas
beenfiled,suchnoticecanbeprovidedbypapersfiledinthelawsuit,suchasamotionto
compelarbitration.
Administrator
Regardlessofwhodemandsarbitration,youshallhavetherighttoselecteitherofthe
followingarbitrationorganizationstoadministerthearbitration:theAmericanArbitration
Association,120Broadway,Floor21,NewYork,NY10271(1-800-778-7879),
http://www.adr.org;orJAMS,8401N.CentralExpressway,Suite610,Dallas,TX75225(1-
800-352-5267),http://jamsadr.com.However,thepartiesmayagreetoalocalarbitrator
whoisanattorney,retiredjudge,orarbitratorregisteredandingoodstandingwithabona
fidearbitrationassociationandarbitratepursuanttothearbitrator’srules.IftheAAAand
JAMSareunableorunwillingtoserveasadministrator,orthepartiesareunabletoagree
uponanotheradministrator,acourtwithjurisdictionshalldeterminetheadministratoror
arbitrator.Thearbitrationhearingwilltakeplaceatalocationreasonablyconvenientto
whereyoureside.
Ifyoudemandarbitration,youmustinformusinyourdemandofthearbitration
organizationyouhaveselectedorwhetheryoudesiretoselectalocalarbitrator.Ifrelated
thirdpartiesorwedemandarbitration,youmustnotifyuswithin20daysinwritingby
certifiedmail,returnreceiptrequested,ofyourdecisiontoselectanarbitration
organizationoryourdesiretoselectalocalarbitrator.YournoticemustbesenttoCeltic
Bank,268SouthStateStreet,#300,SaltLakeCity,Utah84111.Ifyoufailtonotifyus,
thenwehavetherighttoselectanarbitrationorganization.Thearbitrationwillbe
governedbytherulesandproceduresofthisarbitrationorganizationapplicableto
individualconsumerdisputes.Youmaygetacopyoftherulesandproceduresby
contactingthearbitrationorganizationlistedabove.Inaneventofaconflictbetweenthe
provisionsoftheArbitrationProvision,ontheonehand,andanyapplicablerulesofthe
AAAorJAMSorotheradministratorusedoranyothertermsofthisAgreement,onthe
otherhand,theprovisionsofthisArbitrationProvisionshallcontrol.Ifapartyfilesa
lawsuitincourtassertingClaim(s)thataresubjecttoarbitrationandtheotherpartyfilesa
motiontocompelarbitrationwiththecourtwhichisgranted,itwillbetheresponsibilityof
thepartyprosecutingtheClaim(s)toselectanarbitrationadministratorinaccordance
withthisparagraphandcommencethearbitrationproceedinginaccordancewiththe
administrator’srulesandprocedures.
Non-Waiver
EvenifallpartieshaveoptedtolitigateaClaimincourt,youorwemayelectarbitration
withrespecttoanyClaimmadebyanewpartyoranyClaimlaterassertedbyapartyin
thatoranyrelatedorunrelatedlawsuit(includingaClaiminitiallyassertedonan
individualbasisbutmodifiedtobeassertedonaclass,representativeormulti-partybasis).
NothinginthatlitigationshallconstituteawaiverofanyrightsunderthisArbitration
Provision.Forexample,ifwefilealawsuitagainstyouincourttorecoveramountsdue
undertheAgreement,youhavetherighttorequestarbitration,butifyoudonotelectto
requestarbitration,wereserveanddonotwaivetherighttorequestarbitrationofany
Claim(includinganycounterclaim)youlaterassertagainstusinthatoranyrelatedor
unrelatedlawsuit.ThisArbitrationProvisionwillapplytoallClaims,evenifthefactsand
circumstancesgivingrisetotheClaimsexistedbeforetheeffectivedateofthisArbitration
Provision.
ArbitratorandAward
Anyarbitratormustbeapracticingattorneywithtenormoreyearsofexperienceora
retiredjudge.Thearbitratorwillnotbeboundbyjudicialrulesofprocedureorevidence
thatwouldapplyinacourt,norbystateorlocallawsthatrelatetoarbitrationproceedings.
Thearbitratorwillapplythesamestatutesoflimitationsandprivilegesthatacourtwould
applyifthematterwerependingincourt.Thearbitratormaydecide,withorwithouta
hearing,anymotionthatissubstantiallysimilartoamotiontodismissforfailuretostatea
claimoramotionforsummaryjudgment.Indeterminingliabilityorawardingdamagesor
otherrelief,thearbitratorwillfollowtheapplicablesubstantivelaw,consistentwiththe
FAA,whichwouldapplyifthematterhadbeenbroughtincourt.Thearbitratormayaward
anydamagesorotherrelieforremediesthatwouldapplyunderapplicablelawtoan
individualactionbroughtincourt,including,withoutlimitation,punitivedamages(which
shallbegovernedbytheConstitutionalstandardsemployedbythecourts)andinjunctive,
equitableanddeclaratoryrelief(butonlyinfavoroftheindividualpartyseekingreliefand
onlytotheextentnecessarytoprovidereliefwarrantedbythatparty’sindividualclaim).
Noarbitrationawardinvolvingthepartieswillhaveanypreclusiveeffectastoissuesor
claimsinanydisputeinvolvinganyonewhoisnotapartytothearbitration,norwillan
arbitrationawardinpriordisputesinvolvingotherpartieshavepreclusiveeffectinan
arbitrationbetweenthepartiestothisArbitrationProvision.
FeesandCosts
Atyourwrittenrequest,wewillpayallfiling,hearingand/orotherfeeschargedbythe
administratorandarbitratortoyouforClaim(s)assertedbyyouinanindividual
arbitrationafteryouhavepaidanamountequivalenttothefee,ifany,forfilingsuch
Claim(s)instateorfederalcourt(whicheverisless)inthejudicialdistrictinwhichyou
reside.(IfyouhavealreadypaidafilingfeeforassertingtheClaim(s)incourt,youwillnot
berequiredtopaythatamountagain).Wewillnotseekreimbursementofsuchfeesfrom
youevenifweprevailinthearbitration.Inaddition,theadministratormayhavea
procedurewherebyyoucanseekawaiveroffeeschargedtoyoubytheadministratorand
arbitrator.Wewillalwayspayanyfeesorexpensesthatwearerequiredtopaybylawor
theadministrator’srulesorthatwearerequiredtopayforthisArbitrationProvisiontobe
enforced.Thearbitratorwillhavetheauthoritytoawardfeesandcostsofattorneys,
witnessesandexpertstotheextentpermittedbythisAgreement,theadministrator’srules
orapplicablelaw.WithrespecttoClaim(s)assertedbyyouinanindividualarbitration,we
willpayyourreasonableattorney,witnessandexpertfeesandcostsifandtotheextent
youprevail,ifapplicablelawrequiresustoorifwemustbearsuchfeesandcostsinorder
forthisArbitrationProvisiontobeenforced.Atthetimelyrequestofeitherparty,the
arbitratorshallwriteabriefexplanationofthegroundsforthedecision.
Appeal
Thearbitrator’sawardshallbefinalandbindingonallparties,exceptforanyrightof
appealprovidedbytheFAA.However,iftheamountincontroversyexceeds$50,000,andif
permittedbytheAdministrator’srules,youorwecan,within14daysaftertheentryofthe
awardbythearbitrator,appealtheawardtoathree-arbitratorpaneladministeredbythe
Administrator.Thepanelshallreconsideranewanyaspectoftheinitialawardrequested
bytheappealingparty.Thedecisionofthepanelshallbebymajorityvote.Referenceinthis
ArbitrationProvisionto“thearbitrator”shallmeanthepanelifanappealofthearbitrator’s
decisionhasbeentaken.Thecostsofsuchanappealwillbeborneinaccordancewiththe
paragraphabovetitled“FeesandCosts.”Anyfinaldecisionoftheappealissubjectto
judicialreviewonlyasprovidedundertheFAA.Ajudgmentontheawardmaybeentered
byanycourthavingjurisdiction.
NoticeandCure;SpecialPayment
PriortoinitiatingaClaim,youmaysendusawrittenClaimNotice.InorderforaClaim
Noticetobevalidandeffective,itmust:(a)stateyourname,addressandAccountnumber;
(b)besignedbyyou;(c)describethebasisofyourClaimandtheamountyouwouldaccept
toresolvetheClaim;(d)statethatyouareexercisingyourrightsunderthe“Noticeand
Cure”paragraphoftheArbitrationProvision;and(e)besenttousbycertifiedmail,return
receiptrequested,atCelticBank,Attn:GeneralCounsel,268SouthStateStreet,#300,
SaltLakeCity,Utah84111.Thisisthesoleandonlymethodbywhichyoucansubmita
ClaimNotice.UponreceiptofaClaimNotice,wewillcredityouforthestandardcostofa
certifiedletter.Youmustgiveusareasonableopportunity,notlessthan30days,toresolve
theClaim.If,andonlyif,(i)yousubmitaClaimNoticeinaccordancewiththisparagraphon
yourownbehalf(andnotonbehalfofanyotherparty);(ii)youcooperatewithusby
promptlyprovidingtheinformationwereasonablyrequest;(iii)werefusetoprovideyou
withthereliefyourequestbeforeanarbitratorisappointed;and(iv)thematterthen
proceedstoarbitrationandthearbitratorsubsequentlydeterminesthatyouwereentitled
tosuchrelief(orgreaterrelief),youwillbeentitledtoaminimumawardofatleast$7,500
(notincludinganyarbitrationfeesandattorneys’feesandcoststowhichyouwillalsobe
entitled).WeencourageyoutoaddressallClaimsyouhaveinasingleClaimNoticeand/or
asinglearbitration.Accordingly,this$7,500minimumawardisasingleawardthatapplies
toallClaimsyouhaveassertedorcouldhaveassertedinthearbitration,andmultiple
awardsof$7,500arenotcontemplated.
BindingEffect;Survival;Severability
ThisArbitrationProvisionisbindinguponandbenefitsyou,yourrespectiveheirs,
successorsandassigns.TheArbitrationProvisionisbindinguponandbenefitsus,our
successorsandassigns,andrelatedthirdparties.TheArbitrationProvisionshallsurvive
anybankruptcytotheextentconsistentwithapplicablebankruptcylaw.TheArbitration
Provisionsurvivesanytermination,amendment,expirationorperformanceofthis
Agreementandanytransactionbetweenyouandusandcontinuesinfullforceandeffect
unlessyouandweotherwiseagreeinwriting.IfanypartofthisArbitrationProvisionis
deemedorfoundtobeunenforceableforanyreason,theremaindershallbeenforceable,
exceptasfollows:
a. ThepartiestothisArbitrationProvisionacknowledgethattheprovisiontitled
"ClassActionWaiver"ismaterialandessentialtothearbitrationofanydisputes
betweenthepartiesandisnon-severablefromthisArbitrationProvision.Ifthe
ClassActionWaiverislimited,voidedorfoundunenforceable,thentheparties'
ArbitrationProvision(exceptforthissentence)shallbenullandvoidwithrespect
tosuchproceeding,subjecttotherighttoappealthelimitationorinvalidationofthe
ClassActionWaiver.Thepartiesacknowledgeandagreethatunderno
circumstanceswillaclassactionbearbitrated.
b. IfaClaimisbroughtseekingpublicinjunctivereliefandacourtdeterminesthatthe
restrictionsintheprovisiontitled"ClassActionWaiver"prohibitingthearbitrator
fromawardingreliefonbehalfofthirdpartiesareunenforceablewithrespectto
suchClaim(andthatdeterminationbecomesfinalafterallappealshavebeen
exhausted),theClaimforpublicinjunctivereliefwillbedeterminedincourtandany
individualClaimsseekingmonetaryreliefwillbearbitrated.Insuchacasethe
partieswillrequestthatthecourtstaytheClaimforpublicinjunctivereliefuntilthe
arbitrationawardpertainingtoindividualreliefhasbeenenteredincourt.Inno
eventwillaClaimforpublicinjunctivereliefbearbitrated.
Opt-OutProcess
YoumaychoosetooptoutofthisArbitrationProvisionbutonlybyfollowingtheprocess
setforthbelow.IfyoudonotwishtobesubjecttothisArbitrationProvision,thenyoumust
notifyusinwritingpostmarkedwithinsixty(60)calendardaysofthedateofthis
Agreementatthefollowingaddress:CelticBank,268SouthStateStreet,#300,SaltLake
City,Utah84111.Yournoticemustbesenttousbycertifiedmail,returnreceipt
requested.UponreceiptofanOpt-OutNotice,wewillcredityouforthestandardcostofa
certifiedletter.YourOpt-OutNoticemustincludeyourname,address,SocialSecurity
number,thedateofthisAgreement,astatementthatyouwishtooptoutoftheArbitration
Provisionandmustnotbesentwithanyothercorrespondence.Indicatingyourdesireto
optoutofthisArbitrationProvisionwillnotaffectyourotherrightsorresponsibilities
underthisAgreementandappliesonlytothisArbitrationProvisionbetweenyouandus.
MilitaryLendingActDisclosure
FederallawprovidesimportantprotectionstomembersoftheArmedForcesandtheir
dependentsrelatingtoextensionsofconsumercredit.Ingeneral,thecostofconsumer
credittoamemberoftheArmedForcesandhisorherdependentmaynotexceedan
annualpercentagerateof36percent.Thisratemustinclude,asapplicabletothecredit
transactionoraccount:Thecostsassociatedwithcreditinsurancepremiums;feesfor
ancillaryproductssoldinconnectionwiththecredittransaction;anyapplicationfee
charged(otherthancertainapplicationfeesforspecifiedcredittransactionsoraccounts);
andanyparticipationfeecharged(otherthancertainparticipationfeesforacreditcard
account).Tobeprovidedwithanoraldisclosureofthisinformation,pleasecalltoll-free
1-800-316-7258.
Waiver.
Weouragents,assigns,successors,serviceproviders,andtherespectiveaffiliateswillnot
loseanyofourrightsifwedelaytakinganyactionforanyreasonorifwedonotnotifyyou.
Forexample,wemaywaiveyourInterestChargesorFeeswithoutnotifyingyouand
withoutlosingourrighttochargetheminthefuture.Wemayalwaysenforceourrights
laterandmaytakeotheractionsnotlistedinthisAgreementifthelawallowsthem.Youdo
nothavetoreceivenoticefromusofanywaiver,delay,demandordishonor.Wemay
proceedagainstyoubeforeproceedingagainstsomeoneelse.
Assignment.
ThisAgreementwillbebindingon,andbenefit,anyofyourandoursuccessorsandassigns.
YoumaynottransferyourAccountoryourAgreementtosomeoneelsewithoutour
writtenpermission.
WemaytransferyourAccountandthisAgreementtoanothercompanyorpersonwithout
yourpermissionandwithoutpriornoticetoyou.Theywilltakeourplaceunderthis
Agreement.Youmustpaythemandperformallofyourobligationstothemandnotus.If
youpayusafteryouareinformedorlearnthatwehavetransferredyourAccountorthis
Agreement,wecanhandleyourpaymentinanywaywethinkisreasonable.
Thisincludesreturningthepaymenttoyouorforwardingthepaymenttotheother
companyorperson.
Wereservetherighttousethirdpartyserviceproviderstoperformanyactivity
wearepermittedorobligatedtoperformunderthisCardholderAgreement,to
theextentpermittedbyapplicablelaw.
Deserve®EDUMasterCardCashBackProgram
EarningCashBack.
• Withthiscreditcard,youwillearncashrewards(“cashback”)byusingyourcard
forpurchases.
• Youwillnotearncashbackoncashadvancesorbalancetransfers(Balance
transfersandcashadvancesarenotavailable).
• Youwillearn1%cashbackallpurchasesexceptforthefollowing:purchaseof
travelerschecks,foreigncurrency,moneyorders,wiretransfersorsimilarcash-like
transactions,lotterytickets,casinogamingchips,racetrackwagersorsimilar
bettingtransactions.
• Attheendofeachbillingperiod,yourcashbackwillbecalculatedbymultiplying
thetotalamountyouspent(minusitemsreturnedforcredit,andanyaccountfees
andinterestcharges)by1%(.01).
• Allcashbackrewardsareissuedasastatementcredit.Acreditisappliedtoyour
statementautomatically,inincrementsof$25.00(twenty-fiveUSD).
• Fromtimetotime,youmayreceivepromotionalofferswhichallowforadditional
cashback.Theseofferswillnotbeavailableifyouraccountisclosedordelinquent
onthedatewedeterminewhetheryouhavemetthetermsoftheoffer.
• Forpurposesofthisprogram,purchasesdonotincludeitemsreturnedforcredit,or
interestandaccountfees.
RedeemingCashBack.
• Anycashbackearnedwillbeautomaticallyredeemedasastatementcredit,in
incrementsof$25.
• Redemptionisnotavailableifaccountisclosed,delinquent,oroverlimit.Inthe
eventofalostorstolencard,orweissueanewaccountnumber,wewilltransfer
yourcashbacktothenewaccount.Iftheaccountdoesnotqualifyforredemption,
redeemablebalanceswillbere-evaluatedinthenextdistributionperiod.
• Cashbackrewardshavenoexpirationwhilethecardisopen.
ValueofCashRewards.
Cashrewardshavenocashvalueuntileligiblecashrewardsareredeemedasastatement
credit.Youmaynotassign,transfer,orpledgeyourcashrewards.Youhavenoproperty
rightsorotherlegalinterestincashrewards.Programsubjecttochange.
Glossary.
AccountmeansyourCardAccountwithus.
AnnualPercentageRate,orAPR,isthepercentageyouarechargedannuallyforthedebt
thatyouaccrue.
“BillingCycle”meansaperiodoftimethatmightvaryinlengthbutisapproximately30
days.ThespecificperiodoftimeisdescribedoneachStatement.However,youwillhavea
BillingCycleevenifaStatementisnotrequired.
WewilloftenspecifyaBillingCyclebythemonthinwhichitsclosingdateoccursas
providedontheStatement.Forexample,a“MarchBillingCycle”willhaveaclosingdatein
March.WemayalsorefertoaBillingCycleasa“BillingPeriod.”IfyourAccountbalancehas
chargedoff,wemayswitchtoquarterlyBillingCyclestoyourAccount.
BusinessDaymeansanydayourofficesareopenfortheprocessingofpaymentsand
credits.
CardmeansanyCardassociatedwithyourAccount,whichincludesallrenewalsand
substitutions.ItalsomeansanyotheraccessdeviceforyourAccountwegiveyouthat
allowsyoutoobtaincredit.
Creditmeansanaccountingentrythatdecreasesaliability;inthiscase,youroutstanding
balancewithDeserve.
CreditLimitmeanstheamountofcreditextendedtoyou.
DailyPeriodicRate,iscalculatedat1/365ofyourAPR.
FeesmeansconditionalchargesimposedonyourAccountthatarenotbasedontheAnnual
PercentageRates.
InterestChargesmeansanychargestoyourAccountbasedontheapplicationofAnnual
PercentageRates.
Itemmeansacheck,draft,moneyorder,orothernegotiableinstrumentyouusetopay
yourAccount.Thisincludesanyimageoftheseinstruments.
PaymentCardNetworkmeansMasterCardInternationalIncorporated,oranyother
networkproviderdisplayedontheCard.
SegmentsmeansthedifferentpartsofyourAccountwemayestablishthataresubjectto
uniquepricing,graceperiods,orotherterms.WecreatethesepartsofyourAccountfor
suchthingsasyourpurchasesandSpecialTransfers.
SpecialTransfermeansaTransferpostedtotheSpecialTransferSegmentofyourAccount
andnottoyourpurchaseSegment.
StatementmeansadocumentorinformationweprovidetoyoushowingAccount
informationincluding,amongotherthings,transactionsmadetoyourAccountduringa
BillingCycle.WemightalsorefertoyourStatementasa“PeriodicStatement”ora“Billing
Statement.”
TransfersmeansbalancestransferredfromotherAccountstothisAccountandincludes
BalanceTransfersandSpecialTransfers.
TruthinLendingDisclosuresmeansanyAccountinformationweprovidetoyouthatis
requiredbythefederalTruthinLendingActandRegulationZ.Theseincludeyour
applicationandsolicitationdisclosures,Accountopeningdisclosures,subsequent
disclosures,Statements,andchangeintermsnotices.
YOURBILLINGRIGHTS
YOURBILLINGRIGHTS:KEEPTHISDOCUMENTFORFUTUREUSE
ThisnoticetellsyouaboutyourrightsandourresponsibilitiesundertheFairCreditBilling
Act.
WHATTODOIFYOUFINDAMISTAKEONYOURSTATEMENT
Ifyouthinkthereisanerroronyourstatement,writetousat:
Deserve,Inc.POBox57780Murray,UT84157-0780
Inyourcorrespondencegiveusthefollowinginformation:
• Accountinformation:Yournameandaccountnumber.
• Dollaramount:Thedollaramountofthesuspectederror.
• Descriptionofproblem:Ifyouthinkthereisanerroronyourbill,describewhatyou
believeiswrongandwhyyoubelieveitisamistake.
Youmustcontactus:
• Within60daysaftertheerrorappearedonyourstatement.
• Atleast3businessdaysbeforeanautomatedpaymentisscheduled,ifyouwantto
stoppaymentontheamountyouthinkiswrong.
• Youmustnotifyusofanypotentialerrorsinwriting.Youmaycallus,butifyoudo
wearenotrequiredtoinvestigateanypotentialerrorsandyoumayhavetopaythe
amountinquestion.
WHATWILLHAPPENAFTERWERECEIVEYOURLETTER
Whenwereceiveyourletter,wemustdotwothings:
1. Within30daysofreceivingyourletter,wemusttellyouthatwereceivedyour
letter.Wewillalsotellyouifwehavealreadycorrectedtheerror.
2. Within90daysofreceivingyourletter,wemusteithercorrecttheerrororexplain
toyouwhywebelievethebilliscorrect.
Whileweinvestigatewhetherornottherehasbeenanerror:
• Wecannottrytocollecttheamountinquestion,orreportyouasdelinquentonthat
amount.
• Thechargeinquestionmayremainonyourstatement,andwemaycontinueto
chargeyouinterestonthatamount.
• Whileyoudonothavetopaytheamountinquestion,youareresponsibleforthe
remainderofyourbalance.
• Wecanapplyanyunpaidamountagainstyourcreditlimit.
Afterwefinishourinvestigation,oneoftwothingswillhappen:
• Ifwemadeamistake:Youwillnothavetopaytheamountinquestionorany
interestorotherfeesrelatedtothatamount.
• Ifwedonotbelievetherewasamistake:Youwillhavetopaytheamountin
question,alongwithapplicableinterestandfees.Wewillsendyouastatementof
theamountyouoweandthedatepaymentisdue.Wemaythenreportyouas
delinquentifyoudonotpaytheamountwethinkyouowe.
Ifyoureceiveourexplanationbutstillbelieveyourbilliswrong,youmustwritetous
within10daystellingusthatyoustillrefusetopay.Ifyoudoso,wecannotreportyouas
delinquentwithoutalsoreportingthatyouarequestioningyourbill.Wemusttellyouthe
nameofanyonetowhomwereportedyouasdelinquent,andwemustletthose
organizationsknowwhenthematterhasbeensettledbetweenus.
Ifwedonotfollowalloftherulesabove,youdonothavetopaythefirst$50oftheamount
youquestionevenifyourbilliscorrect.
YOURRIGHTSIFYOUAREDISSATISFIEDWITHYOURCREDITCARDPURCHASES
Ifyouaredissatisfiedwiththegoodsorservicesthatyouhavepurchasedwithyourcredit
cardandyouhavetriedingoodfaithtocorrecttheproblemwiththemerchant,youmay
havetherightnottopaytheremainingamountdueonthepurchase.
Toexertthisright,allofthefollowingmustbetrue:
• Thepurchasemusthavebeenmadeinyourhomestateorwithin100milesofyour
currentmailingaddress,andthepurchasepricemusthavebeenmorethan$50.
(Note:Neitherofthesearenecessaryifyourpurchasewasbasedon
anadvertisementwemailedtoyou,orifweownthecompanythatsoldyouthe
goodsorservices.)
• Youmusthaveusedyourcreditcardforthepurchase.Purchasesmadewithcash
advancesfromanATMorwithacheckthataccessesyourcreditcardaccountdo
notqualify.Deservedoesnotoffercashadvances,ATMaccess,orcreditcardaccess
checks.
• Youmustnotyethavefullypaidforthepurchase.
Ifallofthecriteriaabovearemetandyouarestilldissatisfiedwiththepurchase,contactus
inwritingat:
Deserve,Inc.
POBox57780
Murray,UT84157-0780
Whileweinvestigate,thesamerulesapplytothedisputedamountasdiscussedabove.
Afterwefinishourinvestigation,wewilltellyouourdecision.Atthatpoint,ifwethinkyou
oweanamountandyoudonotpay,wemayreportyouasdelinquent.
ADDITIONALDISCLOSURES
CaliforniaResidents.Ifyouaremarried,youmayapplyforaseparateaccountinyour
ownname.Asrequiredbylaw,youareherebynotifiedthatanegativecreditreporting
reflectingonyourcreditrecordmaybesubmittedtoacreditreportingagencyifyoufail
tofulfillthetermsofyourcreditobligations.Aftercreditapproval,eachapplicantshall
havetherighttousethecreditcardaccountuptothelimitoftheaccount.
DelawareResidents.Chargesnotinexcessofthosepermittedbylawwillbechargedon
theoutstandingbalancesfrommonthtomonth.
IowaResidents.IMPORTANT:READBEFORESIGNING.ThetermsofthisCardholder
Agreementshouldbereadcarefullybecauseonlythosetermsinwritingareenforceable.
NoothertermsororalpromisesnotcontainedinthiswrittenCardholderAgreementmay
belegallyenforced.YoumaychangethetermsofthisCardholderAgreementonlyby
anotherwrittenagreement.
KentuckyResidents.Youmaypaytheunpaidbalanceofyouraccountinwholeorinpart
atanytime.
MarylandResidents.Financechargeswillbeimposedonthecreditaccountinamounts
oratratesnotinexcessofthosepermittedbylaw.
MassachusettsResidents.Massachusettslawprohibitsdiscriminationonthebasisof
race,color,religiouscreed,nationalorigin,sex,genderidentity,maritalstatus,orsexual
orientation.
NewHampshireResidents.Ifyouprevailinanyaction,suitorproceedingwebringorin
anactionyoubringinconnectionwiththisCardholderAgreement,reasonableattorneys’
feesshallbeawardedtoyou.Ifyousuccessfullyassertapertinentdefense,setoff,
recoupmentorcounterclaimtoanactionbroughtbyus,thecourtmaywithholdfromus
theentireamountorsuchportionoftheattorneys’feesasthecourtdeemsappropriate.
NewJerseyResidents.(1)ThesectionheadingsofthisCardholderAgreementareatable
ofcontentsandnotcontractterms.(2)Youagreetopayourreasonableattorney'sfees,up
to20%ofoutstandingprincipalandinterest,paidinthecollectionofthisaccounttoan
attorneywhoisnotouremployee.(3)ProvisionsofthisCardholderAgreementthatrefer
toactsorpracticesthatapplyaspermittedby,orexceptasprohibitedby,applicablelaw
areapplicabletoNewJerseyresidentsonlytotheextentthatsuchactsorpracticesare
permittedbyNewJerseyorFederallaw.
OhioResidents.TheOhiolawsagainstdiscriminationrequirethatallcreditorsmake
creditequallyavailabletoallcreditworthycustomers,andthatcreditreportingagencies
maintainseparatecredithistoriesoneachindividualuponrequest.TheOhioCivilRights
Commissionadministerscompliancewiththislaw.
UtahResidents:AsrequiredbyUtahlaw,youareherebynotifiedthatanegativecredit
reportreflectingonyourcreditrecordmaybesubmittedtoacreditreportingagencyif
youfailtofulfillthetermsofyourcreditobligations.
Vermont,RhodeIslandandNewYorkResidents:Youunderstandandagreethatwemay
obtainaconsumercreditreportinconnectionwithanyupdates,renewalsorextensionsof
any credit as a result of your application and cardmembership. If you ask, youwill be
informedwhetherornotsuchareportwasobtainedand,ifso,thenameandaddressofthe
agency that furnished the report. You also understand and agree that wemay obtain a
consumercreditreportinconnectionwiththerevieworcollectionofanyextensionofcredit
madetoyouorforotherlegitimatepurposesrelatedtosuchextensionofcredit.
MarriedWisconsinResidents:Ifyouaremarried:(i)youconfirmthatthisAccountis
beingincurredintheinterestofyourmarriageorfamily;(ii)noprovisionofanymarital
propertyagreement,unilateralagreement,orcourtdecreeundertheWisconsinMarital
PropertyActwilladverselyaffectacreditor'sinterestunless,beforethetimecreditis
granted,thecreditorisfurnishedacopyofthatagreementordecreeorhasactual
knowledgeoftheadverseprovisionwhentheobligationtothecreditorisincurred;(iii)
youunderstandandagreethatwewillprovideacopyofthisAgreementtoyourspousefor
hisorherinformation.Youmustnotifyusifyouhaveaspousebysendingyournameand
yourspouse'snameandaddresstousatPOBox57780,Murray,UT84157-0780.
AllResidents:Youpromiseusthatyouarenotplanningtofilebankruptcyatthetimeof
yourapplicationforyourAccount.