educate. lead. inspire.

Q4 Update | Issue 11D | Effective through December 31, 2011

Cover Art: Roger Thomas

Quarterly Issue 11A | educate.lead.inspire

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Page 4

Page 12

Dichro ............................................ 14–17

Spectrum .......................................18, 28

Kokomo .........................................19, 29

Bullseye ............................. 20, 23, 26–27

Uroboros ............................21, 24-25, 36

Chroma ...............................................22

Youghiogheny .....................................28

Dynamic Infusion ........................... 30–31

Supplies ......................................... 32–35

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Quarterly Issue 11C | educate.lead.inspire Quarterly Issue 11D | educate.lead.inspire

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Hot knobs - Using a mini-glory hole to make cabinet knobsMary KernanJack DoeblerOctober 3 – 4

October

Keeping Your work Fresh Using New TechniquesGloria BadinerOctober 17 – 19

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The Whole Frit and KaboodleMichael DupilleOctober 25-29

Beyond Dyenamic Infusion Mike FelixOctober 10

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Quarterly Issue 11D | educate.lead.inspire

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Coming in 2012…

Roger ThomasTanya VeitAnne Nye Milon TownsendChristine Stewartand that’s only the beginning!

Anne Nye

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Tanya Veit

Roger Thomas

Cover Art: Roger Thomas

Quarterly Issue 11D | educate.lead.inspire

The Art of Customer Experience: Planning for Success

This is an excerpt from a workshop presented by Mark Stinson at the Ed Hoy’s International Premier Customer Weekend event. Following this presentation we challenged our attendees to implement Mark’s advice. Those Premier Customers that took the Premier Rewards Challenge are able to earn $250 from Ed Hoy’s International upon completion of the tasks. In subsequent Educate Lead Inspire editions we will follow their success.

Any conversation about customer service always generates personal stories about a memorable experience you’ve had – at a restaurant, hotel, store, or airline. While they might stick in our minds because of how bad the experience was, just as often we recall some wonderful moment when we were made to feel special and cared for.

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If you take the time to study these experiences, you can learn from them – and even more important, learn how to replicate positive customer service in your art glass business. Whether you sell at a studio, store, gallery, online, or any combination of these, you can apply proven principles to improve your success.

Let me share with you an excellent reference on this subject. A practical book entitled, DNA of Customer Experience: How Emotions Drive Value, by Colin Shaw. In his book, Shaw summarizes the underlying reasons to elevate your level of service, plus why it makes financial sense.

Why Improve the Customer Experience

Why It Makes Financial Sense

1. Produce more loyal customers

It is always cheaper to service current customers than

prospect for new ones

2. Attract new customers at a lower cost

Word of mouth and referrals are cheaper than

mass advertising

3. Reduce costly complaints as much as possible

Cutting waste and inefficiency adds profit right to the

bottom line

4. Increase the value of your best customers

◦ Loyal customers will spend more per order, place more orders, and spread the word

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Quarterly Issue 11D | educate.lead.inspire

Four clusters of emotions

I have spent nearly two decades studying, creating, evaluating, and training on customer brand experiences. So, I appreciate the rigor of research conducted by the London Business School, which outlines four clusters of emotions that can impair value – or, if addressed, can actually add value.

First, let’s look at the customer’s feelings that can be destructive. These emotions are evoked in customers typically because their experience is “inside out”. This means the business focuses more on what is good for it and less on the experience of the customer. The customers will describe feeling stressed, neglected, frustrated, disappointed, hurried, or irritated.

As you improve service, you can start with simply engaging the customer’s attention. Research shows that you can encourage customers to explore your offerings – and boost their short-term spending – by doing things that make them feel stimulated, creative, energetic, and indulgent.

Moving up to the next level, customers will recommend your business if they feel valued, cared for, trusted – if focus on them more. Consider your own personal experience; something nice that someone might have done for you at home, at your child’s school, or at a place you volunteer. What did the person do and why did

you feel valued? It’s probably because you know they spent time thinking about you, listening to you, understanding you, and personalizing a note or gift for you. Now, flip this to the experience in your business, and think about what you could do for your best customers.

At the top of the pyramid are happy customers who become advocates. These are customers who feel happy, pleased, and even thrilled with their experience. They go beyond being the most loyal to proactively telling people about your business without prompting.

Examples of Great Customer Experiences

In our training workshops, we benchmark several successful brands that demonstrate the customer experience we can aspire to. CAUTION: Do not get caught up in the differences between these businesses and yours. It is important to look at the concepts that these brands are exemplifying – and then aim to duplicate them in your own business.

• LEGO®– Giving children the opportunity to play with their toys in shops and, even more so, letting parents experience their children having fun with LEGO® toys. Concept: Hands on experience; provide

inspiration by using common materials (LEGO®s) in different ways.

• Zara–Creating a sense of anticipation in their clothing shops, driving customers to repeat visits 17 times per year, compared to the 3-4 visits per year for regular stores. Concept: Zara looks at the market from a different angle. Be open to new ideas. Sometimes inspiration comes from outside of your market. Keep your ideas fresh and moving.

• Build-a-BearWorkshop® – Building a brand experience with fun and unforgettable memories in a dramatic, highly interactive theme-park-esque environment. Bright colors, customized music and add-ons, all encourage people to stay and interact with the products and the associates. Concept: Create interaction that encourages our

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customers to explore and purchase add-ons. They make the majority of their sales with their add-ons. How are you adding on to your customer’s base purchase?

• MyM&M’sWebsite–Customizing the popular chocolate candies is a great way to add a personal touch to wedding and event favors, add some color to a birthday party, or give as a creative gift. Concept – Customize your offerings. Adding personalization adds margin.

Improving the experience for your art glass business

So, what are some actions you could take to plan your customers’ experience? In our training for art glass businesses, we proposed 3 areas of specific steps to take:

1.EducateYourselfonWhatYour Customers Value

Conduct a survey to learn how customers perceive your business. The survey would profile what most interests your customers, their desire for new offerings or services, and things they think you could improve.

2.LeadwithServicetoStandOutfromCompetitors

Send a personal, handwritten note to 10 recent customers and offer them a ‘refer a friend’ coupon. Review your customer list to determine the Top 5; then contact them personally to thank them. Review the second 5 customers; then contact them to ask, “What can we do for you?” or “How was your experience with us?”

3. Inspire Customers with Creativity

Update your website homepage with a new attention-getting element. Add energy to your displays or website with color, lighting, sound/music, or hands-on element. Create a new display or webpage that engages customers (with activities, puzzles, etc.). Create a Facebook fan page and post something personal or inspirational weekly.

In conclusion, the science of a great customer experience can be applied to your art glass business in a variety of creative ways. When you replicate these positive service enhancements, you will see a difference in your business.

And soon, you can be the one customers remember when they tell their friends about a memorable customer experience they enjoyed.

Mark is “The Brand Innovator” – a persuasive writer, dynamic presenter, and skilled facilitator. He will help you create and translate strategy into practical, workable tactics you can apply for short-term and long-term results to help you grow your business.

Mark’s career in marketing, communications, and branding spans some 30 years. Currently a Senior VP and Account Planner at GSW Worldwide, a global communications company, Mark is also a branding consultant who serves clients in a wide variety of industries. He is an expert at conducting branding and strategy workshops, product development initiatives, business development presentations, and teleseminars. His experience also includes positions as managing partner of an Omnicom medical ad agency and creative director of a national business-to-business ad agency.

A published author, Mark’s first book, Forward Fast (one of the first books of its kind), presents the principles of brand innovation for health, science, and technological products. These fundamental principes are applicable for your art glass business as well, and will help you define exactly where to focus your strategies.

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Betty Hoppensteadt

Betty Hoppensteadt is a professional artist and teacher with over 30 years of experience. Her store, The Genuine Article, located in Wheaton, IL, is a one-of-a-kind treasure box. It is literally genuine, combining an artist’s studio, gallery, workshop, bead shop, and a hands-on classroom all in one.

Adding variety to stimulate sales has been the key to Betty’s success. Gallery pieces keep the customers inspired. Parties promote her visibility and her sales. Classes grow her

customers’ knowledge and her inventory keeps their ideas fresh and the possibilities endless. Another avenue Betty indulges in is ‘Dye’namic Infusion. Blending techniques creates one-of-a-kind art pieces for weddings, birthdays, or just for fun. The ability to personalize her customers’ requests has opened many doors for her business.

The Genuine Article is forever changing, adding on new pieces of art and jewelry all the time to give its customers a genuine experience.

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Quarterly Issue 11D | educate.lead.inspire

RAINBOW-2DBUG RB2 96 BLKDBUG RB2 90 BLK

RAINBOW-2DFISH RB2 96 BLKDFISH RB2 90 BLK

RAINBOW-2DSTELLS RB2 96 BLKDSTELLS RB2 90 BLK

RAINBOW-2HWS RB2 96 BLKHWS RB2 90 BLK

RAINBOW-2KOI RB2 96 BLKKOI RB2 90 BLK

BLACK CHERRY ABDBUG BCAB 96 BLKDBUG BCAB 90 BLK

BLACK CHERRY ABDFISH BCAB 96 BLKDFISH BCAB 90 BLK

BLACK CHERRY ABDSTELLS BCAB 96 BLKDSTELLS BCAB 90 BLK

BLACK CHERRY ABHWS BCAB 96 BLKHWS BCAB 90 BLK

BLACK CHERRY ABKOI BCAB 96 BLKKOI BCAB 90 BLK

CORKSCREWDBUG CORK 96 BLKDBUG CORK 90 BLK

CORKSCREWDFISH CORK 96 BLKDFISH CORK 90 BLK

CORKSCREWDSTELLS CORK 96 BLKDSTELLS CORK 90 BLK

CORKSCREWHWS CORK 96 BLKHWS CORK 90 BLK

CORKSCREWKOI CORK 96 BLKKOI CORK 90 BLK

DICHRO

DOODLE BUGS

DOODLE FISH

DOODLE STELLS

HEARTS WITH SWIRLS

KOI

Profusion

These items are permanent additions to the Profusion offerings found on pages K130 of our catalog. Print and add to your catalog pages.

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RAINBOW-2MAR RB2 96 BLKMAR RB2 90 BLK

RAINBOW-2MGRA RB2 96 BLKMGRA RB2 90 BLK

RAINBOW-2PLU RB2 96 BLKPLU RB2 90 BLK

RAINBOW-2SFAN RB2 96 BLKSFAN RB2 90 BLK

RAINBOW-2SPH RB2 96 BLKSPH RB2 90 BLK

BLACK CHERRY ABMAR BCAB 96 BLKMAR BCAB 90 BLK

BLACK CHERRY ABMGRA BCAB 96 BLKMGRA BCAB 90 BLK

BLACK CHERRY ABPLU BCAB 96 BLKPLU BCAB 90 BLK

BLACK CHERRY ABSFAN BCAB 96 BLKSFAN BCAB 90 BLK

BLACK CHERRY ABSPH BCAB 96 BLKSPH BCAB 90 BLK

CORKSCREWMAR CORK 96 BLKMAR CORK 90 BLK

CORKSCREWMGRA CORK 96 BLKMGRA CORK 90 BLK

CORKSCREWPLU CORK 96 BLKPLU CORK 90 BLK

CORKSCREWSFAN CORK 96 BLKSFAN CORK 90 BLK

CORKSCREWSPH CORK 96 BLKSPH CORK 90 BLK

DICHRO

MARBLES

MARDI GRAS

PLUME

SEA FAN

SPHERE

Profusion

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Quarterly Issue 11D | educate.lead.inspire

DDMBA 90 8”X 8” group of 16 images on Black 90 c.o.e.

DDMBA 96 8”X 8” group of 16 images on Black 96 c.o.e.

DDMBB 90 8”X 8” group of 16 images on Black 90 c.o.e.

DDMBB 96 8”X 8” group of 16 images on Black 96 c.o.e.

Medallions

Each 8” x 8” sheet affords 16 medallions to be used as jewelry or other clever applications.

DUNCAN DICHROIC

MEDALLIONS SERIES A OPTICAL ART SERIES B

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need photo

FLORENTINE DIC W 02 FLO (black) DIC W 01 FLO (clear)

STREAM-X DIC W 02 SX (black) DIC W 01 SX (clear)

DEW DROP DIC W 02 DD (black) DIC W 01 DD (clear)

MOSS DIC W 02 MOS (black) DIC W 01 MOS (clear)

CUBE DIC W 02 CU (black) DIC W 01 CU (clear)

FIGURE-C DIC W 02 FC (black) DIC W 01 FC (clear)

Thin Scrap

Wissmach 90.0 c.o.e. Thin Textures

Black

4 ounce BAGS

Compared with standard thickness scrap, you get more square inches of

glass surface with Wissmach thin glass.

Order as: DIC DM SCRAP THIN BLK WI 90

AUSTIN THIN FILMS - DICHROMAGIC

Austin Thin Films -- DichroMagic®

Introducing an exciting new series of Wissmach 90.0 c.o.e. Textures Thin Black and

Thin Clear

All textures stocked in the following colors: -MA MAGENTA-CY CYAN-MR MAGENTA REFLECTER -RB RAINBOW-PR PREMIUM RAINBOW Add the color code to the end of the texture code. Example: DIC W 01 FLO MA.

NOTE:

watch for an assortment of

2.5 x 8’s

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Quarterly Issue 11D | educate.lead.inspire

SP 526 1RR LTD Lt. Avocado Green Rough Rolled Cathedral

SP 152RR IRID LTD Ruby Red Rough Rolled Cathedral Iridescent

How cool is this?

Kevin’s new Fiat is exactly the same color!!

Celedon Opal

This lovely new color was inspired by the glazes used in ancient Asian pottery. It is now available for today’s fusers and glass artists.

Limited Edition Colors

Rough Rolled

SPECTRUM

SP 228 72SF Celedon Opal

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KOK 18L WSMED. AMBER“WHITNEY”

KOK 690 WSCHARTREUSE GREEN“WHITNEY”

KOK 638 WSBRIGHT AZURE BLUE“WHITNEY”

KOK 860 WSWILD VIOLET“WHITNEY”

KOK 33 WSCLEAR“WHITNEY”

KOK 18D WSDARK AMBER“WHITNEY”

Introducing Whitney Glass

A most unusual texture in the Kokomo line. It offers endless possibilities!

Arriving Mid-October

KOKOMO

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Quarterly Issue 11D | educate.lead.inspire

EXOTIC OVERLAY

Each sheet unique

Blue Cathedral with “Silver Lustre” Overlay

Let us “Hand Select” a sheet

for you.

Order as: BE 1700 41 EX LTD

Sheets weigh approx. 8–9lbs $17.50 per pound Will call or Truck shipments only.

HOLLY BERRY

Clear with: Green Fractures (leaves) Green Streamers (stems) Red Frit Lg. (berries)

Order as: BE 4299 HOLLY

Exotic Overlay

Holly Berry

UNIQUE BULLSEYE GLASS

HOLLY BERRY

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Introducing Cherry Blossom made exclusively for Ed Hoy’s

UROBOROS SYSTEM 96

UR CHERRY BLOSSOM 96F MED

This is a limited edition. Order early for best availability.

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CA SY 011 Amber Streaks on Clear

CA SY 012 Blue Streaks on Clear

CA SY 015 Orange Opal Streaks on Clear

CA SY 013 Green Streaks on Clear

Streakies

Some styles are “Bold” and some are “Subtle”

CHROMA

CA SY 014 Purple Streaks on Clear

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BE 6013 LTDBE 6013 TXWhite MottleD

BE 6207 LTDLt. Celery,Lime GreenMottleD

BE 6247 LTDLeaf Green,Emerald GreenMottleD

BE 6343 LTDBE 6343 TXWhite, Olive Green,Gold PinkMottleE

BE 6018 LTDLt. Blue-Gray MottleD

BE 6210 LTDWhite,Gold PinkMottleE

BE 6323 LTDBE 6323 TXLemon Yellow,White & Gold PinkMottleE

BE 6436 LTDLt. Celery, Olive,Turquoise, Gold Purple MottleE

BE 6021 LTDLt. Celery Green MottleD

BE 6212 LTDBE 6212 TXMed. Celery,Emerald GreenMottleD

BE 6328 LTDBE 6328 TXWhite, Gold Pink,Gold PurpleMottleE

BE 6446 LTDBE 6446 TXWhite, Turquoise,Lime, Gold Pink MottleD

BE 6113 LTDLacy White MottleD

BE 6243 LTDLt. Celery, Olive GreenMottleD

BE 6336 LTDWhite, Turquoise,Gold Purple MottleE

BE 6467 LTDWhite, Lime,Turquoise, Gold Pink MottleD

BULLSEYE

Mottles

Back by popular demand . . . Bullseye has “special made” some of the mottle styles

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URNS 60 35 YellowOpal

URNS 60 906 StrawTransparent

URNS 60 608 TangerineTransparent

URNS 60 045 Ice BlueOpal

URNS 60 402 AquaTransparent

URNS 60 791Seacrest Green Opal

URNS 60 351 MarigoldOpal

URNS 60 905 Root BeerTransparent

URNS 60 6071 Vermilion RedTransparent

URNS 60 408 Cornflower BlueOpal

URNS 60 401 Sky BlueTransparent

URNS 60 753 Fern GreenOpal

URNS 60 605OrangeOpal

URNS 60 707 Citron GreenTransparent

URNS 60 606 Grenadine RedTransparent

URNS 60 421 Riviera BlueOpal

URNS 60 417 Peacock BlueTransparent

URNS 60 782 OliveOpal

URNS 60 602 Flame RedOpal

URNS 60 700 Emerald GreenTransparent

URNS 60 400 Cobalt BlueOpal

URNS 60 520 PlumOpal

URNS 60 2502 RedOpal

Special Offer Colors Non-Fusible

COLOR BOX OPALS

COLOR BOX CATHEDRALS

UROBOROS

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URV 11 25 96FClear w/ Green Fractures,Green Streamers

URV 12 00 96FClear w/ Clear Streamer Bits

URV 60 2502 96FRedOpal

URV 60 421 96FRiviera Blue Opal

URV 60 755 96FFern GreenOpal

URV 11 29 96FClear w/ Green & Pink Fractures,Green Streamers

URV 12 56 96FClear w/ Black Streamer Bits

URV 60 2702 96FOrangeOpal

URV 60 602 96FFlameOpal

URV 60 782 96FOlive GreenOpal

URV 11 45 96FClear w/ Green & Red Fractures,Green Streamers

URV 13 5605 96FWhite w/ Black Stringers,Black Bits

URV 60 2705 96FOrange Opalon White

URV 60 611 96FLt. Cherry RedCathedral

URV 60 00 GIR 96FClear w/ Gold Iridescent

URV 11 51 96FClear w/ Green, Blue, Purple Fractures,Green Streamers

URV 14 524 96FClear w/ Plum Opal Confetti,Black Stringers

URV 60 355 96FMarigoldOpal

URV 61 611 96FLt. Cherry RedCathedral;Thin Rolled

URV 60 56 SIR 96FBlack w/ Silver Iridescent

SYSTEM-96

Uroboros V-Glass

V-SERIES sheets are variations of standard items. Color and mix resemble the standard item, but fall outside consistency standards

Fusible colors may vary in pre-fired color and may shift on firing.

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BE 0024 31F TomatoOpal Iridescent

BE 10614A 31F Red Opal w/Black Chopstix Iridescent

BE 0220 31F LTDYellowOpal Iridescent

BE 0124 31F LTDDark RedOpal Iridescent

BE 4001 MCY 31F LTDYellow Opal w/Cyan ChopstixIridescent

BE 0025 31F LTDTangerineOpal Iridescent

BE 10614B 31F Red Opal w/Clear Fractures Iridescent

BE 4001 YCF 31F LTDYellow Opal w/ Clear FracturesIridescent

BE 0224 31F LTDDeep RedOpal Iridescent

BE 4101 YBCH 31F LTDYellow Cathedral w/Black ChopstixIridescent

BE 0124 35F LTDRed Opal w/Enhanced Iridescent

BE 4001 YB 31F LTDYellow Opal w/ Black ChopstixIridescent

BE 4101 YCWS 31F LTDYellow Cathedral w/Ivory ChopstixIridescent

Special Production Iridescent Opals and Other Limited Editions

Made For Us!!!

BULLSEYE

RED / ORANGE COLLECTION

SUNFLOWER /MARIGOLD COLLECTION

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BE 0120 35F LTDYellow Opal w/Enhanced Iridescent

BE 0126 31F LTDLime GreenOpal Iridescent

BE 0421 31F LTDPetal PinkOpal Iridescent

BE 0216 31F TXCyan Blue Opal Iridescent

BE 0147 31F LTDDk. Cobalt BlueOpal Iridescent

BE 10613A 31FYellow Opal w/Black & IvoryChopstix Iridescent

BE 10519A 31FLime Opal w/Black & IvoryChopstix Iridescent

BE 10519B 31FLime Opal w/Clear Fractures Iridescent

BE 0144 31F LTDTeal GreenOpal Iridescent

BE 10701A 31FCyan Blue Opal w/Clear Chopstix Iridescent

BE 10701B 31FCyan Blue Opal w/Clear Fractures Iridescent

BE 0312 31F LTDPea Pod GreenOpal Iridescent

BE 10613B 31FYellow Opal w/Clear FracturesIridescent

BE 0145 31F LTDJade GreenOpal Iridescent

BE 0329 31F LTDBurnt OrangeOpal Iridescent

BULLSEYE

YELLOW COLLECTION

LIME COLLECTION

CYAN COLLECTION

ASSORTED IRIDESCENT OPALS

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NEW “ART GLASS PACKS”

A wooden box filled with 50 pieces of Youghiogheny Art Glass. All hand selected for optimum variety.

Pieces will vary in size and shape – nominally 10” x 12”. Most are cut from standard styles.

Some are experimental in color or mix, and may include transparent styles. As an added bonus, there are 4 additional pieces at no charge.

“SHINY-LITES”

“SHINY-LITES” a new mini pack of first quality SILVERCOAT 12 x 12’s

YOUGHIOGHENY

SPECTRUM

Each pack will contain 1 each of the following:SC100G Silver GraniteSC100K Silver Krinkle

SC100QR Silver Reed SC100W Quick Silver SC110.2W Gold Water SC121W Emerald Ice

SC140.8W Aurora Rose SC151W Candy Apple SC180.8W Polished Pewter SC surprise Possibly UltraViolet

Order as: SP Shiny Lites

Order as: YG AGP 1

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13406Clear Barrels

13506Clear Galaxy

13706Clear Rose

13412Acid Green Barrels

13512Acid Green Galaxy

13712Acid Green Rose

13409Turquoise Barrels

13509Turquoise Galaxy

13709Turquoise Rose

13400Red Barrels

13500Red Galaxy

13700Red Rose

KOKOMO HOT GLASS STUDIO

Jewels

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Don’t let the most productive time of year pass you by!

The holiday season is almost here. Use ‘Dye’namic Infusion to create those custom gifts everyone desires — all at a price that pleases both you and your customer!

October Class

Sign up now as Mike’s classes fill up quickly! We’ve added a few more projects to the class and beefed up the sandblasters with a new 60 gallon compressor!

New Techniques!

Cold work with ‘Dye’namic Infusion! Use our new Clear Coat 12x12 glass combined with Diamant glass and create stunning new pieces.

The 12x12 glass is non-tempered and can be cut to any shape needed.

The clear coat tile is also available in 6x6 & 4.25x4.25 tempered tile.

Want to learn more about this technique? Give Steve a call!

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New Frames!

We’ve added elegant metal frames to give your artwork a high quality professional finish. Take your art to the next level. Available in black and silver for 6x6 and 12x12 tiles or artwork.

Back by popular demand

The newer black wood pencil holder is back in stock along with the black tile stands (6” & 8” – 4” will arrive in about a week).

Holiday ornaments

Get your samples and stock ready for the holiday season! Holiday ornaments

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SUPPLIES

48KC003Milon KILN CAST KIT DICHRO SPOTTED TOAD

48KC004Milon KILN CAST KIT DICHRO SEA TURTLE

16565Milon Pattern Sticks Bundles (96 COE)

Milon Townsend

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SUPPLIES

48KC001Milon KILN CAST KIT GREEN TOAD

48KC005Milon KILN CAST KIT GREEN SEA TURTLE

48KC006Milon KILN CAST KIT TURQUOISE SEA TURTLE

48KC002Milon KILN CAST KIT RED/YELLOW TOAD

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SUPPLIES

48M077Colour de Verre Fusing Mold Aralia Leaf

48M073Bracelet Former Mold Small

48M070Trapezoid Pendant Tray Mold

48M065 -68Stainless Steel Candle Holder Molds (3)

48M072Arched Triangle Pendant Tray Mold

48M071Triangular Pendant Tray Mold

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SUPPLIES

NEW

Handmade Galaxy Murrini

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Catalog CorrectionPlease take note: the images on catalog pages K69 and K70 are incorrect.

Below are the correct descriptions.

UR 10 766 “Forest Park”Complex Deep Greens MixH1

UR 10 869 “Giverny Pond”Complex RichBlue-Green MixMottled Fracture-StreamerH

UR 10 910 “Autumn Stream”Brown-Blue-Green Mix Mottled Fracture-Streamer H

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