NARPM ® ®

® ®

Riviera Hotel, Palm Springs, CA1600 N. Indian Canyon Dr.

Palm Springs, CA 92262

EDUCATION SPEAKERS NETWORKING PARTY

REGISTER ONLINE

(Non-Members Only)(NARPM & CALNARPM Members Only)

EARLY BIRD MEMBERS EARLY BIRD GENERAL ADMISSION

http://narpmcalifornia.org/conference

Deadline April 15, 2018$215

Deadline April 15, 2018$255

After April 15th$245

After April 15th$285

KEYNOTE SPEAKERS

MESSAGE FROM THE 2018 REGIONAL VICE PRESIDENT

Tim Hoyle is the leader in Bay Area Human Performance Metrics. Tim is a certified Behaviors Analyst and award winning presenter. In his company’s 20 years, Tim has conducted hundreds of team sessions and assessed over 3,000 employees.

TIM HOYLE

BRIAN BIRDY

MARC CUNNINGHAM

Marc grew up in the family property management company his father founded in 1978, Grace Property Management. Growing up, Marc did everything from pulling weeds to accounting. He joined the firm permanently in 1997 and is currently the President. Grace Management is located in Denver and manages over 600 residential and commercial doors and has 18 team members. Marc speaks nationally on property management and business topics, one-on-one coaching and real estate investing. He is known for his warm, genuine delivery of world class insights into how success is built with systems, behaviors, and planning.

As the Pacific/Pacific Islands Regional Vice President for 2018,

it is my distinct honor and privilege to welcome you to the 23rd annual CALNARPM California State Conference.

This year’s lineup of speakers and classes is certain to impress even the property management industries biggest stars!

Our trade show floor will be filled with vendors waiting to help you save time, energy and money by being on the cutting edge of property management technology.

The panels and speakers for this year’s event were chosen specifically to help you with managing, growing and making your business more profitable in 2018 and beyond!

So talk to someone you’ve never talked to before, go to the breakout you know the least about and most importantly - sit back, relax and enjoy the show! Welcome to 2018 CALNARPM - The Stars of Property Management!

NARPM President Brian Birdy, MPM® RMP®, served for 15 years in the United States Air Force before starting in property management. In 2000, he earned his Texas Real Estate License and went to work in the family business at Birdy Properties, CRMC®. In 2004, he received his Texas Real Estate Broker License and bought the company from his father. PMI BirdyProperties has specialized in propertymanagement for over 39 years. Brian has taken the company from a one-man office with 75 properties to a business of over 20 employees that manages over 1600 properties. In addition to his NARPM® designations, he has received the Certified Property Manager (CPM®) designation from IREM®. He is an approvedProperty Management Instructor for the States of Texas, Florida, Utah, and Washington as well as NARPM®. Brian holds a Real Estate Broker license in Texas, Missouri, and Washington.

Tim Wehner

BOOK YOUR HOTEL

Riviera Hotel, Palm Springs, CA

Riviera Hotel, Palm Springs, CA1600 N. Indian Canyon Dr.Palm Springs, CA 92262

May 23 - 25, 2018

DEADLINE APRIL 23, 2018

A - Burning Issues Surrounding Tobacco and Marijuana Smoking in Rental Property. Jessica Wiesman - Smoking continues to be a burning topic in the rental housing industry. Landlords often have to make difficult decisions in this area, such as determining whether or not they will (or have to) restrict smoking at their property, creating and enforcing rules concerning smoking, and appropriately responding to complaints of smoking. B - Everything You Need to Know About Virtual Staffing. Anne Lackey From the tasks they can do, to how to pay them, the technology to communicate with them, it can be overwhelming. In this is an in-depth workshop, we will focus on what you need to know to be successful in deploying virtual staff in your property management business.

C - The One Year Property Management Growth Plan. Alex Osenenko - Alex Osenenko will be presenting a detailed blueprint on how to add $1,000,000 in lifetime customer value (LTV) to a property management business over a 12 month period. D - Top 5 Acquisition Deal Killers and How to Leverage Technology to Avoid Them. James Wagley - Come gain valuable insight from Property-ware SVP James Wagley on the top five acquisition deal killers and how to leverage technology to avoid them.E - User’s Guide to the Human Being. Tim Hoyle - This highly interactive program teaches participants how to create their own User’s Manual to help maximize the strength of their personality and limit repeat mistakes.

F - Contracts for Property Managers. Tom Sedlack - This workshop will discuss the essential elements of a world class Management Agreement, and Lease agreement. The goal is to raise the awareness of the use of good contracts, and the linkage between the Management Agreement and the Lease giving the Property Manager more control, flexibility and reduced risk.G - Effectively Screening Prospective Tenants. Kimberly Niemiste & James Karjian - This course addresses the topic of obtaining the “big picture,” from interview to decision on prospective residents. Areas of instruction include the application process and the screening reports while maintaining compliance with Fair Housing, Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transaction ACT (FACTA). H - Property Manager’s Guide to Social Media. Sarah Pallatroni - Sarah will lay out an easy-to-follow 5-step social media strategy that any property manager can use and implement in their business. I - Communicating With Owners, Selling Yourself and Your Company. Brian Birdy - In this session we will discuss the importance of the initial conversation with a prospective Owner.

J - How to Prepare for the Incoming California Renter’s State. Scott Brady - Fundamental and potentially irreversible changes are occuring in California. California could be the first state where renter’s constitute the majority of households and will continue imposing their political will on cities and counties. Learn what you can do to prepare for a renter state. K - To Change or Not to Change, That is the Question. Melissa Prandi -This workshop will look at the things that have changed and some great things that still work today. Check off lists, systems and things that work or STILL work without using a computer or software.L - Crisis Management: Are You Legally Prepared. Jessica Weisman -Rental property owners and managers can be held liable if they fail to take reasonable care in preventing, minimizing, and responding to a crisis on their property. M - Property Managers and Insurance: Risk Preparation. Curt Bulloch -Learn the top insurance coverage for 2018 for Property Managers, Landlords, Vendors and Tenants.

N - Property Management in the Digital Age. Jessica Weisman - In today’s digital world, your online presence is often a priority. From advertising a vacancy, to leasing, through final security deposit account-ings, technology plays an ever increasing pivotal role in management’s day to day interactions. O - Attract and Retain Talent. Katelyn Surak - Growing property management businesses understand that hiring and retaining great talent can be a top challenge, but is also key to a successful and well-run business. This session explores trends in talent recruitment and retention and how property managers can leverage the processes and technology they already have to get the most our out of their investment in their people.P - Leadership and Company Culture. Marc Cunningham - The success of your team members and the health of your business culture is YOUR responsibility and you can both lead and manage your team more easily than you think. We will discuss the difference between a leader and a manager, learn how to properly hire, train, motivate, compensate, evaluate, and hold your team members accountable, and when and how to fire.

Thursday, May 24, 2018

Wednesday, May 23, 2018

Friday, May 25, 2018

A. Burning Issues Surrounding Tobacco and Marijuana Smoking in Rental Property B. Everything You Need to Know About Virtual StaffingC. The One Year Property Management Growth PlanD. Top 5 Acquisition Deal Killers and How to Leverage Technology to Avoid Them.

E. User’s Guide to the Human BeingF. Contracts for Property ManagersG. Effectively Screening Prospective TenantsH. Property Manager’s Guide to Social Media

I. Communicating With Owners, Selling Yourself and Your CompanyJ. How to Prepare for the Incoming California Renter’s StateK. To Change or Not to Change, That is the QuestionL. Crisis Management: Are You Legally Prepared

N. Property Management in the Digital AgeM. Property Managers and Insurance: Risk Preparation

O. Attract and Retain Talent

P. Leadership and Company Culture

WORKSHOPS

for full descriptions, please visit narpmcalifornia.org

RMP® AND MPM® Designation Class RegistrationNARPM® Class - Intro to MaintenanceBrian Birdy MPM® RMP®NARPM® Class - MarketingMelissa Prandi, MPM®, RMP®Lunch - On Your Own

Conference Registration Open

Conference Registration Open

TRADESHOW SET-UPMorning Coffee - Regular, Decaf and Hot TeaConference Opening Kick-OffGeneral Session 1 - TIM HOYLE - Maximizing TalentBreak

LunchCALNARPM Annual MeetingTradeshow Grand Opening

Break - Desert with Exhibitors

Exhibitor Reception

BreakTake the Stage Event - Company Decision Makers with Conference Partners and Gold Sponsors

CALNARPM Social Event for All Attendees

Conference Registration OpenMorning Coffee - Regular, Decaf and Hot TeaTradeshow Open

Tradeshow Open/Break

Lunch - Exhibitor RaffleClosing Session - BRIAN BIRDY - The Must Haves for Property Managers in 2018

General Session 2 - MARK CUNNINGHAM - No Regrets, Find Your Life Rhythm

WORKSHOP SESSION 1

WORKSHOP SESSION 3

WORKSHOP SESSION 4

WORKSHOP SESSION 2

10:15

7:30

BOOK YOUR HOTELRiviera Hotel, Palm Springs, CA1600 N. Indian Canyon Dr.Palm Springs, CA 92262

DEADLINE APRIL 23, 2018

CALNARPM SOCIALThursday, May 24th

8:45pm

Glam it Up

CALNARPM Chapter Education Location: 1600 N Indian Canyon Rd Palm Springs, CA 92262 Location Phone Number: 760.327.8322

CANCELLATION POLICY Cancellations must be received in writing. If received at least 30 days before the class date, registrant will receive a full refund less a $25.00 processing fee. If received within 30 days of the class date, a 50% refund will be issued. No refunds will be made on the day of class; however, the registration fee can be applied to a later class, with a $25.00 transfer charge. If course is cancelled because a minimum of 10 registrations have not been met or for any other reason, tuition paid will be fully refundable. All courses are subject to cancellation by NARPM®. In order to receive a certificate of completion, students must achieve a minimum of 70% on the NARPM® exams. NARPM® ANTITRUST STATEMENT It is the policy of the NARPM® to comply fully with all antitrust laws. The antitrust laws prohibit, among other things, any joint conduct among competitors that could lessen competition in the marketplace. NARPM®’s membership is composed of competitors; they must refrain from discussing competitively sensitive topics, including those related to pricing (such as rates, fees, or costs), individual competitors or specific business transactions, or controlling or allocating markets. NARPM® shall not restrict members’ ability to solicit competitors’ clients. NARPM® shall not restrict members’ ability to advertise for business, provided the advertising is not false, deceptive or otherwise illegal.

SELECT COURSE(S)

☐: Intro to Maintenance | 5-23-18 | 9AM - 4PM Brian Birdy. MPM®, RMP® Introduction into the Building Components that Make Up Housing Structures

Recognize Common Standards of Habitability & the Uniform Housing Code Understanding the Components and Categories of Maintenance Lean to Outline the differing Types of Property Surveys, Reviews & Inspections Review Safety Concerns including Carbon Monoxide; Mold; Lead Based Paint; Asbestos;

& Radon

☐: Marketing 5-23-18 | 9AM – 4PM Melissa Prandi, MPM®, RMP® Develop a mission statement and related marketing goal for your business. Examine the importance of how your target audience thinks, feels, and behaves. Recognize the importance of branding. Identify various forms of media that can be used for marketing.

Discuss the importance of measuring outcomes.

For more information on NARPM classes, go to -

Course sponsored by the California State Chapter of NARPM® Contact: Michael Braddon, 619-992-3196, michael@orionmrinc.com

Fees Per Course 6-Hour Course Ethics

30 or more days before

Less than 30 days before

Member/IREM® Member $195 $250 $45

Non-member $295 $350 $95

Retake $75 $150

RMP®/MPM® Designee $100 $150

Designee Candidate $180 $250

Register online at https://www.narpm.org/education/course-schedule/ Or return the completed PDF Registration Form by email to: educationinfo@narpm.org

Questions? 800-782-3452

TM

http://www.narpm.org/education/course-descriptions