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eena 2016 - managing staff performance (2/3)

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Page 1: EENA 2016 - Managing staff performance (2/3)
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Callcenter Agent

Transport, Hotlines, ..

EMD, EFD, EPD

AMPDS, FPDS, PPDS

Dispatcher

Disposition

Supervisor

Special Events, ...

Language

Special Needs

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group performance

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Compliance Payment

Problems

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Compliance Payment

People

needed

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