Eileen / Swee Leng Tel: (603) 79572818

(603) 79582628 ext. 8663 H/P: (6016) 2233563 Fax: (603) 79573818

Email: cee@utar.edu.my Website: www.utar.edu.my/cee www.facebook.com/UTARCEE

Centre for Extension Education

Universiti Tunku Abdul Rahman

Effective Business Writing Skills Effective Business Writing Skills is designed to help participants gain requisite skills to write letters, e-mails, memos,

minutes of meetings, and reports that people can understand and take seriously. Participants will learn a wide range of busi-ness communication skills in situations applicable to the HR, Finance and Marketing departments, writing and replying to in-quiries and complaints, writing agenda and minutes of meetings, and writing proposals, performance and feasibility reports. The workshop will help participants gain the confidence to write documents that can be easily understood and that can gener-ate the desired responses.

By the end of the course, participants should

be able to:

• Plan their document in an organised manner

• Overcome a writer’s block

• Determine proper document layout

• Write effective introductions to their document

• Express and write clearly using good grammar and structure

• Plan and write an effective agenda for meetings

• Report the minutes of a meeting

• Write impactful conclusions and recommendations

• Edit their documents to effect powerful first impressions

Activity-based workshops, worksheets and discussions.

Managers, executives and secretarial staff who seek to improve their busi-ness writing techniques and interper-sonal communication.

Certificate of Achievement awarded by

Universiti Tunku Abdul Rahman.

Commencing 18 October 2011 Every Tuesday

Time : 7.30 pm-9.30 pm Fee: RM 600.00

Duration: 30 Hours Venue: Centre for Extension Education

Universiti Tunku Abdul Rahman 9 Jalan Bersatu 13/4, 46200 Petaling Jaya,

Selangor, Malaysia

-Accentuating positive tones in communication

-Structuring and writing a wide sample of letters,

agenda and minutes of a meeting, proposal or

reports

-Writing the findings & discussions section of a

report

Write a Conclusion with Impact -Writing impactful conclusions to achieve goals

-Writing the Conclusion and Recommendations

of a report

-Completing the Appendices, Bibliography,

Executive Summary and Content Page of a

report

Editing Document and Prepare a Polished,

Correct Final Draft -Proofreading : editing a document for structure,

clarity, tone, completeness

Introducing the Content -Writing a clear, meaningful subject line and

report introduction

-Writing a cordial beginning to cushion negative

mails

Writing a Clear Document -Having a clear visual format

-Keeping explanations of a subject together

-Presenting information in tables for reports

-Using paragraphs, headers, bold fonts

Write Clear, Effective Sentences -Writing concisely, omitting redundancies

-Using simple words the readers understand;

avoid jargon

-Writing in the active voice

-Understanding language forms and functions

-Using accurate punctuation

-Using gender neutral nouns

Planning to Write -Following established writing protocol

-Setting goals

-Knowing your readers/audience

-Planning an agenda for a meeting

-Using the appropriate format and strategies

Preparing the Information -Overcoming writer’s block

-Adopting invention strategy and techniques

-Preparing notes - letters, agenda or report

-Formulating strategies for letters announcing

good news, product sales, offering

employment, inquiries, complaints, concerns

regarding poor performance

Organising the Writing -Structure - rhetorical awareness and user centred

design

-Document and sentence design, the inverted

triangle and the 7C’s

REGISTRATION FORMREGISTRATION FORMREGISTRATION FORMREGISTRATION FORM Effective Business Writing SkillsEffective Business Writing SkillsEffective Business Writing SkillsEffective Business Writing Skills Name: _______________________________________________ I/C/Passport No.: ____________________________ Address: __________________________________________________________________________________________ Nationality:___________________________ Tel: ________________________ Fax: ________________________ Email: __________________________________________ Vehicle Type/No.: ________________________________ Tick � ONE only if applicable: 10% discount alumni of UTAR & KTAR family package (parents & children - 3 participants and above - submission of birth certificate and ID are required) corporate package (3 participants and above from the same organisation) 25% discount senior citizens (55 years of age & above) employees of UTAR, KTAR & KOJADI & their children Please enclose documented proof with this programme registration form. PAYMENT DETAILS: Enclosed is Cash / Cheque No._______________ RM_____________made in favour of Universiti Tunku Abdul Rahman. TERMS & CONDITIONSTERMS & CONDITIONSTERMS & CONDITIONSTERMS & CONDITIONS • All registrations MUST be accompanied with payment. • Payment must be received at least 7 working days prior to the date of programme. • Fees paid are not refundable but replacement of participants may be allowed. • The University reserves the right to make any amendments and/or changes to the programme if warranted by circum-stances beyond its control. • Participants are advised to retain a photocopy of this registration form for reference.

UTAR Map (PJ Campus)UTAR Map (PJ Campus)UTAR Map (PJ Campus)UTAR Map (PJ Campus) Please submit the completed Registration Form Please submit the completed Registration Form Please submit the completed Registration Form Please submit the completed Registration Form together with payment to:together with payment to:together with payment to:together with payment to: Centre for Extension Education Universiti Tunku Abdul Rahman No 9, Jalan Bersatu 13/4 46200 Petaling Jaya Selangor Darul Ehsan Fax: 603-79573818 Email: cee@utar.edu.my