Effective Communication as a Leader

John Parker, Retired IASFAAChad Olson, Iowa State University

Are you at a communication crossroad?

Today’s goals

• Promote your leadership abilities through effective communication• Basic principles of communication • Examples of leaders who were great communicators• 10 tips for communication

Three types of communication

• Verbal• Non-verbal• Written

• A good leader needs to excel at all three!• Don’t ignore one to promote the others!

How do good leaders communicate?

How do good leaders communicate?

How do good leaders communicate?

How do good leaders communicate?

How do good leaders communicate?

How do good leaders communicate?

Know Your Audience

• Generational • Cultural • Personality Makeup • Background with information

What’s the Problem with Email?

What’s the Problem with Email?

• No emotion or voice inflection• Response time• Suppressed feedback can cause delays in projects• Last response dilemma• Plausible deniability • Not replacement for a meeting• Reply all instead reply

10 Tips to Be An Effective Communicator1. Be a proactive communicator 2. Communicate all change to everyone to create trust 3. Get to the point and be brief 4. Don’t discount opposing views 5. Create conversation

10 Tips to Be An Effective Communicator (continued)6. Seek out settings in which you have something to offer 7. Let your experts speak 8. Put the information out to your leadership 9. Stay calm and be focused 10. Be a good listener

And one extra tip…

11. Beware of social media

Follow These Tips and You May Receive

Questions?