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Effective Communication Nicole Gasparri, CGFO

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Page 1: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Communication

Nicole Gasparri, CGFO

Page 2: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Create the Environment

Welcome Introductions Ground Rules Concerns

Page 3: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Opening Communication

Form Groups

Page 4: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Communicators

What makes an effective communicator Rate yourself 1 - 10

Page 5: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Communicators

Speak clearly and concisely Speak in another’s world Listen Present Understanding / Compassion Empathy

Page 6: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Loud Speaker

4 Parts to a Conversation – what you are saying to yourself – What you are saying out loud– What the other person is saying to them

self– What the other person is saying out loud

Page 7: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Listening

EXERCISE

Page 8: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Listening

What is in the way of your ability to listen?

Page 9: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Listening

Being right Concern for what is next What you have to do later What you are not saying Judgments, assessments Crafting your defense

Page 10: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Listening

EXERCISE

Page 11: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Truth About Communication

There are always 3 sides – What you think was said– What they think was said– What was really said

Page 12: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

What are you talking about ?

Consider that your life experience is in direct correlation to the conversations that your having

Page 13: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Exercise: What are you talking about?

WHO WHAT PERCENT EXPERIENCE

Co-workers

Family

Friends

Community Org

Other

Page 14: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

What are you saying?

Consider what you are saying is giving you your experience …..– What’s wrong – what’s right– What there is to overcome vs. being responsible– What you have to tolerate vs. a solution – Negative – positive

Page 15: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

What could you say?

It is up to you to be responsible for what you say and how you leave people….

– What is another way to say it? – What could you be talking about?

Page 16: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

What gets in the way?

The unsaid How things should be Rackets **

** The Three Laws of Performance

Page 17: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

What gets in the way?

Rackets – Persistent Complaints– Fixed Way of Being – Payoff– Cost

** The Three Laws of Performance

Page 18: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Old vs. New

Old Behavior New Behavior Judging / Assessing Acknowledging

Anticipating Listening

Knowing / Not Understanding

Informing Partnership

Threatened Non – threatening

Page 19: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Old vs. New

Old Experience New Experience- Disconnected - Connected

- Disinterested - Interested

- Disempowered - Empowered

Page 20: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Take away ….

What is one thing you will take away from today?

What do you see would make the biggest impact in your communications?

What is an action you will take to effect your communication?

Page 21: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Effective Communication

It is up to you; you get to say how it is going to go!

Page 22: Effective Communication Nicole Gasparri, CGFO. Create the Environment Welcome Introductions Ground Rules Concerns

Thank You!