effective communication techniques
TRANSCRIPT
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Effective Communication Techniques
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Communication
• Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
• It is a process of exchanging – Information Ideas Thoughts Feelings Emotions Through – Speech Signals Writing
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Effective Communication
• “The process of Sending a message in such a way that the message received is as close in meaning as possible to the message intended”.
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Listening Skills
• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.
• Although we “learn” to listen on our mother’s knee, very few persons have ever been thought to listen. The most common complaint of subordinates about their supervisor is: “He / She never listens..
• Various stages to listening:HearingFocusing on the message not the personComprehending and interpretingAnalyzing and EvaluatingRespondingRemembering
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Rules for Better Listening:
• Stop Talking.
• Repeat / Paraphrase.
• Clarify / Probe.
• Maintain Eye Contact.
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Techniques for the Receiver Developing Listening Skills
• Be Prepare to listen. • Don’t interrupt.. • Concentrate on Words & Meaning. • Learn to Distinguish between• Peripheral Listening. • Projective Listening. • Improve Surroundings. • Concentrate.
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Mass media
• The means of communication that reach large numbers of people in a short time, such as television, newspapers, magazines, and radio.
• “It is a message created by a person or a group of people sent through a transmitting device (a medium) to a large audience or market”
• Mass media is communication that reaches and influences a large number of people.
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Types of Mass Media
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Conclusion
• In conclusion, it is important to always remember the importance of communication in an organization.
• The methods of communication you choose could in a sense make or break the management structure of your organization and could also affect your relationship with customers, if not chosen carefully.
• It is vital therefore that you spend some time choosing the right methods to aid you in your management tasks.
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References
• http://www.slideshare.net/tirthamal2010/communication-ppt-26816723
• http://www.slideshare.net/AdilKhan11/effective-communications-skills-39036889
• http://www.slideshare.net/effectivecommunication/cs-final-ppt-11938630
• http://www.slideshare.net/tirthamal2010/communication-ppt-26816723
• http://www.slideshare.net/SaimaSam/mass-media-30154320