effective innovation don liedtke october 2005 svp, emerging markets
TRANSCRIPT
Effective Innovation
Don Liedtke
October 2005
SVP, Emerging Markets
ACS is the leading full-service provider of business process and information technology outsourcing solutions. Founded in 1988 Recognized FORTUNE 500 company Named to S&P 500 Achieved $5 billion in annual revenue Operates 750 global locations Reaches nearly 100 countries Maintains diverse client base Employs more than 50,000 people
The ACS Story
Government50%
Our Service Lines and Market Segments
Commercial50%
ITO and Systems Integration
26%
Business Process
Outsourcing74%
Global ReachAlgeria • Argentina • Armenia • Australia • Austria • Bahrain • Bangladesh • Barbados • Belarus • Belgium • Bolivia • Botswana • Brazil • Bulgaria •
Canada • Chile • China • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Democratic Republic of the Congo • Denmark • Dominican Republic • Ecuador • Egypt • El Salvador • Estonia • Fiji • Finland • France • Georgia • Germany • Ghana • Gibraltar • Greece • Grenada • Guatemala • Hungary • India • Indonesia • Iraq • Ireland • Israel • Italy • Jamaica • Japan • Jordan • Kazakhstan • Kenya • Kuwait • Latvia • Lebanon •
Lithuania • Luxembourg • Malaysia • Malta • Mexico • Morocco • The Netherlands • New Zealand • Nigeria • Norway • Oman • Pakistan • Peru • Philippines • Poland • Portugal • Puerto Rico • Qatar • Romania • Russia • Saudi Arabia • Singapore • Slovakia • South Africa • South Korea • Spain
• Sri Lanka • Saint Kitts and Nevis • Sweden • Switzerland • Taiwan • Thailand • Trinidad and Tobago • Tunisia • Turkey • Ukraine • United Arab Emirates • United Kingdom • United Republic of Tanzania • United States • Uruguay • Uzbekistan • Venezuela • Viet Nam • Zimbabwe
ACS client operations
Our Clients
Client names/logos may not be used externally without prior written permission.
Our Strategy
Be a full-service provider of high-quality outsourced solutions to commercial and government clients
Focus business process outsourcing (BPO) efforts on FORTUNE 500 accounts
Focus IT outsourcing and systems integration services on healthy growing markets
Be creative, flexible, and entrepreneurial in responding to client requirements
Acquire new businesses and markets tactically and strategically with financial discipline
Acquisition Criteria
Successful services business
Strong management
Similar culture and business philosophy
Recurring revenue
Predictable margins
Accretive on a prospective basis
Competitive Landscape
Reengineering IT Services
Subject-Matter /Process Expertise
Quality ControlData Analysis
Financial Reporting
Image Capture
Claims Processing
Data Input
Problem Resolution Call Center Operations
Document Records Management
Payroll Processing
General AccountingAccounts Receivable
Fiscal Agent Services
Personnel Management
Asset Management
Benefits Administration
Security Administration
Fiscal Agent Services
Recruiting and Staffing
Telemarketing
Data Centers
Desktop
Engineering
Billing
Relocation Services
Customer Care
Customer Relationship Management
Education and Training
Credit Card Processing
Toll Collection
Violation Processing
Applications
Procurement
ServicesMarket
BPO Processing Centers
Financial Performance
Earnings Per Share
CAGR =
24%
$0.00
$0.25
$0.50
$0.75
$1.00
$1.25
$1.50
$1.75
$2.00
$2.25
$2.50
$2.75
$3.00
$3.25
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
$ In Millions
Revenue
CAGR =
23%
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
$4,000
$4,500
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004 20
05
ACS Delivers to Industry
#17 in Software and Services Industry
– BusinessWeek
#3 America’s Best Big Companies – Software
& Services Industry
– Forbes
#4 Most Admired Companies –
Computer/Data Services
– FORTUNE
#17 VAR Business 500
– VAR Business
“ACS is a Good Bet for Growing Capital.” – Standard & Poor’s
#3 in IT Industry and #25 Overall
– InformationWeek 500
#1 Best Performing IT-Services Firm Top
10 Best BPO & Specialty Offshore
Infrastructure Service Providers
– Managing Offshore
Top Ranked in State and Local Market – Washington Technology Ranked # 9 Base on Healthcare Revenue
– Healthcare Informatics 100
#3 in IT Industry and #25 Overall
– InformationWeek 500
#20 in Software
and Services
– Software Magazine
Stuck in the Rut?
Social paradigm change
No physical constraints, thoughts of the past
Look around; bankruptcy, failures
Need the room to fly
Get off your butt and shake loose those chains
What makes you different?
What are our greatest fears?
Ask your kids….adults are stupid!!
Here is how I can HELP you!
Stump the Chump – Q&A
WINNER!!!
Thank you