effective intercultural communication - made by students of inova

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Presented on the 3nd meeting of the multilateral school partnership Our TRESAURES in Zagreb (May, 2011) EFFECTIVE INTERCULTURAL COMMUNICATION – We all know that communication is the foundation of our community life. Effective communication occurs only if we understand each other and is essential for both, our personal and professional life. However, our world and the society itself have transformed into globalized ones including economic, technological and socio-cultural changes causing the integration of national economies into the international one. Consequently, understanding people of different cultures, backgrounds and communication patterns has become our everyday reality thus emphasizing the importance of effective intercultural communication. In other words, developing and broadening our cultural awareness, promoting clearer communication, breaking down barriers, building trust, strengthening relationship, and achieving better results in terms of business success have become an essential part of our school. This way we broaden our knowledge about multiculturalism by developing intercultural competences thus stressing the importance of mutual respect and understanding.

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  • 1. Private Economics High School INOVA EFFECTIVE INTERCULTURAL COMMUNICATION Theme 3

2. Private Economics High School INOVA

  • F oundation for community life
  • E xchange & flowofin formation & ideas
  • Effective communication essential forpersonal & professional life
      • -

Communication >>> >>> 3. Private Economics High School INOVA

  • Our world & society transformed intoGLOBALIZEDCOMMUNITY including:
  • economic
  • technological
  • socio-cultural changes
      • -

Globalization ! 4. Private Economics High School INOVA

  • Integration of national economies through:
  • trade
  • foreign investment
  • capital flows
  • spread of techologies
      • -

International Economy >>> >>> 5. Private Economics High School INOVA

  • Increased living standards
  • crossing boundaries
  • understanding people of
  • different cultures,backgrounds &communication patterns
      • -

International Economy 6. Private Economics High School INOVA

  • Vocational school business oriented
  • The importance of:
  • intercultural communication
  • multiculturalism
  • cross-cultural communication

INOVA >>> >>> 7. Private Economics High School INOVA

  • Workshops
  • Gathering & collecting information about
  • cultural diversity
  • Friendship s
  • Communication between different groups in our town
      • -

Teaching Intercultural Communication 8. Private Economics High School INOVA

  • Developing & expanding intercultural competences balance betweenskills & theory effective intercultural communication
  • Cultural patterns understanding ethical & social issues
      • -

Multicultural Environment 9. Private Economics High School INOVA

  • Entrepreneurs & businessprofessionals
  • Understanding the importance of intercultural communication in:
  • business
  • management
  • advertising
  • web design
  • -

Our Future ! 10. Private Economics High School INOVA

  • The importance of:
  • history
  • popular culture
  • identities
  • in intercultural communication by all
  • CULTURES & RACES

Understanding 11. Private Economics High School INOVA

  • Listening without judgement
  • Repeating what isheard &understood
  • Confirming meanings
  • Giving suggestions
  • Acknowledging mutual understaning
  • -

Active Communication Skills 12. Private Economics High School INOVA

  • intercultural differences promotes:
  • clearer communication
  • breaks down bar r iers
  • builds trust
  • strenghtens relationships
  • open horizons
  • creates success
  • -

Understanding & Apreciating ! 13. Private Economics High School INOVA

  • UNDERSTANDING & APPRECIATINGintercultural differences influences:
  • international sales
  • marketing
  • recruitment
  • management
  • -

Moreover 14. Private Economics High School INOVA

  • Misunderstanings & poor communication negative effects on people & business
  • Intercultural training critical element in succeeding on the global stage
  • understaning social roles & expectations
  • -

In Addition ! 15. Private Economics High School INOVA

  • Verbal & non-verbalcultural perceptions
  • Language cornerstone of intercultural communication
  • Dialogue leads to:
  • harmony
  • mutual understaning
  • respect
  • -

Effective Intercultural Communication 16. Private Economics High School INOVA

  • PRODUCTIVE INTERCULTURAL BUSINESS COMMUNICATIONis required for:
  • clients
  • colleges
  • subordinates
  • supervisors
  • inaprofessional manner
  • -

In Bussiness 17. Private Economics High School INOVA

  • PROPER EDUCATIONshould be through:
  • workshops
  • seminars
  • lectures
  • radio
  • TV
  • newspapers
  • in order tounderstand the basic of
  • communication skills
  • -

Education ! 18. Private Economics High School INOVA

  • Sending & receiving worldless messagesthrough:
  • gestures & touch
  • body language
  • posture
  • facial expression
  • eye contact
  • -

Non-Verbal Communication 19. Private Economics High School INOVA

  • Parts ofnon-verbal communication:
  • environmental conditions
  • physical characteristics of communicatiors
  • behaviors of communicators
  • need to be implemented in proper & respecting way
  • -

Moreover 20. Private Economics High School INOVA

  • Open and Closed & Outsiders-Insiders teaching us characteristics of non-verbal communication such as:
  • emotions & attitudes
  • emphasis on verbal messages
  • ambiguity
  • reliability
  • culture bonding
  • -

Activities 21. Private Economics High School INOVA

  • Physique
  • Height
  • Weight
  • Hair
  • Odor
  • Clothing
  • also send non-verbal messages duringinteraction
  • -

Additionally 22. Private Economics High School INOVA

  • Non-verbal communication intended toexpress meaning, participants degree of attention & involvment includes:
  • direction of lean
  • body orientation
  • arm position
  • body openess
  • -

Posture 23. Private Economics High School INOVA

  • Ariculatedwith:
  • hands
  • arms
  • body
  • Includes movementsof:
  • head
  • face
  • eyes (winking, noding,
  • rolling)
  • -

Posture 24. Private Economics High School INOVA

  • THE IMPORTANCEofintercultural communicationin securing success
  • BETTER UNDERSTANINGofintercultural differences, etiquette, protocol & communicationin order to:
  • avoid poor performance & lost deals
  • get a competitive edge

Global Workplace 25. Private Economics High School INOVA

  • INTERCULTURAL COMMUNICATION SKILLSinevitable if:
  • looking for a new supplier
  • giving a presentation
  • negotiating a contract
  • turning us intoSUCCESSFUL BUSINESS PEOPLEshowing:
  • open-mindedness
  • inquisitiveness
  • patience
  • self-awareness
  • -

Global Workplace 26. Private Economics High School INOVA

  • PRACTICAL SKILLSthrough:
  • research
  • experience
  • intercultural training courses
  • attendingcolleges
  • -

Learning 27. Private Economics High School INOVA

  • Included:
  • developing & broadening our cultural
  • awareness
  • promoting clearer communication
  • breaking down barriers
  • strenghtening relationship
  • opening horizons
  • achieving better results in terms of
  • business success
  • -

Our Work 28. Private Economics High School INOVA

  • Alsoinvolved & covered learninghow to:
  • maintain positive attitude free of
  • prejudices & sterotypes
  • understand & accept diversity
  • -

Our Work 29. Private Economics High School INOVA

  • STUDYING & LEARNINGabout