effective intercultural communication - made by students of inova
DESCRIPTION
Presented on the 3nd meeting of the multilateral school partnership Our TRESAURES in Zagreb (May, 2011) EFFECTIVE INTERCULTURAL COMMUNICATION – We all know that communication is the foundation of our community life. Effective communication occurs only if we understand each other and is essential for both, our personal and professional life. However, our world and the society itself have transformed into globalized ones including economic, technological and socio-cultural changes causing the integration of national economies into the international one. Consequently, understanding people of different cultures, backgrounds and communication patterns has become our everyday reality thus emphasizing the importance of effective intercultural communication. In other words, developing and broadening our cultural awareness, promoting clearer communication, breaking down barriers, building trust, strengthening relationship, and achieving better results in terms of business success have become an essential part of our school. This way we broaden our knowledge about multiculturalism by developing intercultural competences thus stressing the importance of mutual respect and understanding.TRANSCRIPT
Private Economics High School INOVA
EFFECTIVE EFFECTIVE INTERCULTURAL INTERCULTURAL COMMUNICATIONCOMMUNICATION
Theme 3Theme 3
Private Economics High School INOVA
Foundation for community life EExchange & flowxchange & flow of ininformation & ideasformation & ideas
Effective communication – essential for personal & professional lifepersonal & professional life
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CommunicationCommunication
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Private Economics High School INOVA
Our world & society – transformed into GLOBALIZED GLOBALIZED COMMUNITYCOMMUNITY including:
economiceconomic technologicaltechnological socio-cultural changessocio-cultural changes
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GlobalizationGlobalization
!
Private Economics High School INOVA
Integration of national economies through:
tradetrade foreign investmentforeign investment capital flowscapital flows spread of techologiesspread of techologies
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InternationalInternational Economy…Economy…
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Private Economics High School INOVA
Increased living standards – crossing boundariescrossing boundaries understanding people of understanding people of
different cultures, different cultures, backgrounds & backgrounds & communication patternscommunication patterns
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……InternationalInternational EconomyEconomy
Private Economics High School INOVA
Vocational school business oriented The importance of:
intercultural communicationintercultural communication multiculturalismmulticulturalism cross-cultural communicationcross-cultural communication
INOVAINOVA
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Private Economics High School INOVA
WorkshopsWorkshops Gathering & collecting information about Gathering & collecting information about
cultural diversitycultural diversity FriendshipFriendshipss Communication between different Communication between different
groups in our towngroups in our town
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TeachingTeaching InterculturalIntercultural CommunicationCommunication
Private Economics High School INOVA
Developing & expandingDeveloping & expanding interculturalintercultural competencescompetences – balance between skillsskills && theorytheory – effective intercultural communication
Cultural patternsCultural patterns – understanding ethical & social issues
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MulticulturalMulticultural EnvironmentEnvironment
Private Economics High School INOVA
Entrepreneurs & business Entrepreneurs & business professionalsprofessionals Understanding the importance of
intercultural communication in: businessbusiness managementmanagement advertisingadvertising web designweb design
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OurOur FutureFuture
!
Private Economics High School INOVA
The importance of: historyhistory popular culturepopular culture identitiesidentities
in intercultural communication by all CULTURES & RACESCULTURES & RACES
UnderstandingUnderstanding
Private Economics High School INOVA
Listening without judgementListening without judgement Repeating what is Repeating what is heard & heard & understoodunderstood Confirming meaningsConfirming meanings Giving suggestionsGiving suggestions Acknowledging mutual understaningAcknowledging mutual understaning-
ActiveActive CommunicationCommunication SkillsSkills
Private Economics High School INOVA
…intercultural differences promotes: clearer communicationclearer communication breaks down barbreaks down barrriersiers builds trustbuilds trust strenghtens relationshipsstrenghtens relationships open horizonsopen horizons creates successcreates success
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UnderstandingUnderstanding & Apreciating…& Apreciating…
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Private Economics High School INOVA
UNDERSTANDING & APPRECIATINGUNDERSTANDING & APPRECIATING intercultural differences influences:
international salesinternational sales marketingmarketing recruitmentrecruitment managementmanagement
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Moreover…Moreover…
Private Economics High School INOVA
Misunderstanings & poor communicationMisunderstanings & poor communication negative effects on people &
business Intercultural trainingIntercultural training – critical element in
succeeding on the global stage understaning social roles & understaning social roles &
expectationsexpectations-
In AdditionIn Addition
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Private Economics High School INOVA
Verbal & non-verbalVerbal & non-verbal cultural perceptions LanguageLanguage – cornerstone of intercultural
communication DialogueDialogue – leads to:
harmonyharmony mutual understaningmutual understaning respectrespect
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Effective Intercultural Effective Intercultural CommunicationCommunication
Private Economics High School INOVA
PRODUCTIVE INTERCULTURAL BUSINESS PRODUCTIVE INTERCULTURAL BUSINESS COMMUNICATIONCOMMUNICATION is required for:
clientsclients collegescolleges subordinatessubordinates supervisorssupervisors
in a professional manner-
In BussinessIn Bussiness
Private Economics High School INOVA
PROPER EDUCATIONPROPER EDUCATION should be through: workshopsworkshops seminarsseminars lectureslectures radioradio TVTV newspapersnewspapers
in order to understand the basic ofunderstand the basic of
communication skillscommunication skills-
EducationEducation
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Private Economics High School INOVA
Sending & receiving worldless messagesSending & receiving worldless messages through:
gestures & touchgestures & touch body languagebody language postureposture facial expressionfacial expression eye contacteye contact
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Non-Verbal Non-Verbal CommunicationCommunication
Private Economics High School INOVA
Parts of non-verbal communication:non-verbal communication: environmental conditionsenvironmental conditions physical characteristics of physical characteristics of communicatiors communicatiors behaviors of communicatorsbehaviors of communicators
need to be implemented in proper & need to be implemented in proper & respecting way respecting way
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Moreover…Moreover…
Private Economics High School INOVA
““Open and Closed”Open and Closed” && “Outsiders-Insiders”“Outsiders-Insiders” – teaching us characteristics of non-verbal communication such as:
emotions & attitudesemotions & attitudes emphasis on verbal messagesemphasis on verbal messages ambiguityambiguity reliabilityreliability culture bondingculture bonding
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Activities…Activities…
Private Economics High School INOVA
PhysiquePhysique HeightHeight WeightWeight HairHair OdorOdor ClothingClothing also send non-verbal messages during
interaction
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Additionally…Additionally…
Private Economics High School INOVA
Non-verbal communication intended to express meaning,express meaning, participant’s degree of participant’s degree of attention & involvment includes:attention & involvment includes:
direction of leandirection of lean body orientationbody orientation arm positionarm position body openessbody openess
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Posture…Posture…
Private Economics High School INOVA
AriculatedAriculated with: handshands armsarms bodybody
Includes movementsIncludes movements of: headhead faceface eyes (winking, eyes (winking,
noding,noding,
rolling)rolling)
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……PosturePosture
Private Economics High School INOVA
THE IMPORTANCETHE IMPORTANCE of interculturalintercultural communicationcommunication in securing success
BETTER UNDERSTANINGBETTER UNDERSTANING of intercultural intercultural differences, etiquette, protocol & differences, etiquette, protocol & communicationcommunication in order to:
avoid poor performance & lost avoid poor performance & lost dealsdeals
get a competitive edgeget a competitive edge
Global Workplace…Global Workplace…
Private Economics High School INOVA
INTERCULTURAL COMMUNICATION SKILLSINTERCULTURAL COMMUNICATION SKILLS inevitable if:
looking for a new supplierlooking for a new supplier giving a presentationgiving a presentation negotiating a contractnegotiating a contract
turning us into SUCCESSFUL BUSINESS SUCCESSFUL BUSINESS PEOPLEPEOPLE showing:
open-mindednessopen-mindedness inquisitivenessinquisitiveness patiencepatience self-awarenessself-awareness
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……Global WorkplaceGlobal Workplace
Private Economics High School INOVA
PRACTICAL SKILLSPRACTICAL SKILLS through: researchresearch experienceexperience intercultural training coursesintercultural training courses attending attending collegescolleges
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Learning…Learning…
Private Economics High School INOVA
Included: developing & broadening our developing & broadening our
cultural cultural
awarenessawareness promoting clearer communicationpromoting clearer communication breaking down barriersbreaking down barriers strenghtening relationshipstrenghtening relationship opening horizonsopening horizons achieving better results in terms of achieving better results in terms of
business successbusiness success-
Our Work…Our Work…
Private Economics High School INOVA
Also involved & covered learninginvolved & covered learning how to: maintain positive attitude free of maintain positive attitude free of
prejudices & sterotypesprejudices & sterotypes understand & accept diversityunderstand & accept diversity-
……Our WorkOur Work
Private Economics High School INOVA
STUDYING & LEARNINGSTUDYING & LEARNING about INTERCULTURAL COMMUNICATIONINTERCULTURAL COMMUNICATION through activities & workshopsactivities & workshops – teaching us basis teaching us basis of behavior in today’s world in which of behavior in today’s world in which people travel more searching for better people travel more searching for better jobs & living conditions allowing jobs & living conditions allowing companies to grow globally –companies to grow globally – interaction interaction with people from different countrieswith people from different countries
In Conclusion…In Conclusion…
Private Economics High School INOVA
What goes wrong is when MISUNDERSTANINGSMISUNDERSTANINGS caused by:
ignoranceignorance prejudiceprejudice sterotypessterotypes
end up in FRUSTRATIONFRUSTRATION
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However…However…
Private Economics High School INOVA
Effective intercultural trainingEffective intercultural training is essentialessential learning about multiculturalismlearning about multiculturalism by by
developing & expanding intercultural developing & expanding intercultural competencescompetences bring:bring:
mutual respect & understaningmutual respect & understaning intercultural awarenessintercultural awareness sensitiviy & competencesensitiviy & competence
enabling us to function in INTERNATIONAL function in INTERNATIONAL CONTEXTCONTEXT
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Therefore…Therefore…