effective intercultural workgroup communication theory (john g. oetzel )

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Effective Intercultural Workgroup Communication Theory (John G. Oetzel ). BLUE TEAM. Culturally diverse groups. Disadvantage: - More group process difficulty (tension, conflict) Advantage: + Infusion of different ideas & approaches to solving problems - PowerPoint PPT Presentation

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Effective Intercultural Workgroup Communication Theory (John G. Oetzel)

BLUETEAMCulturally diverse groupsDisadvantage:- More group process difficulty (tension, conflict)Advantage:+ Infusion of different ideas & approaches to solving problems

If managed properly, diversity is a benefitMcLeod, Lobel & Cox, 1996; Watson, Kumar & Michaelsen, 1993)With no leaderMembers need to monitor the communication process and provide feedback

This is how Blue Team will help

Dimensions of group effectiveness (Hackman 1990)Task dimensionDegree to which the groups productive output meets the standards of quality or quantityRelational dimensionDegree to which the groups processes enable the group to work together interdependently in the futurePersonal dimensionDegree to which the group experience contributes to the well-being of team members

Task effectiveness is more associated to independent self-construalRelational effectiveness is more associated to interdependent self-construal.Personal effectiveness is associated with both

Culture and communication are related recursivelyCulture emerges in interaction

Communication must be repeated before impacting culture5Model

GROUPSituations FeaturesHistory of unresolved conflictIngroup/OutgroupCooperative/Competitive tasksEqual/Unequal statusPerson # 1Individualism/Collectivism

Self-Construals

Face ConcernsPerson # 2Individualism/Collectivism

Self-Construals

Face ConcernsPerson # 3Individualism/Collectivism

Self-Construals

Face ConcernsGroup Communication ProcessesTurn Taking/ParticipationDecision MakingCooperative Conflict BehaviorRespectful CommunicaitonOutcomesTask effectivenessRelational effectivenessPropositions synthesizedThe more a group utilizes effective communication processes the more likely the group will achieve: task effectiveness relational effectiveness

Impacts on effective communication experience - Negative contextual factors within the group - Cultural diversityIndividualistic/independent (utilize dominating conflict strategies)+ Collectivistic/interdependent (utilize collaborating conflict strategies)+ Collectivistic (utilize equal participation)+ Individualistic (more likely they will take turns)+ Other- or mutual- rather than self-face concerns The more negative contextual factors that a culturally diverse group faces, the less likely the group will experience effective communicationThe more culturally heterogeneous a group, the less likely it will experience effective communicationThe more individualistic (or independent) a culturally diverse (CD) group, the more likely the group will utilize dominating conflict strategiesThe more collectivistic (or interdependent) a CD Group, the more likely the group will utilize collaborating conflict strategiesThe more individualistic (or independent) individuals are in a CD group, the more likely they will take turnsThe more collectivist (or interdependent) a CD group, the more likely the group will have equal participationThe more members of a CD group have other- or mutual-face concerns, the more likely the group will have effective communicationThe more a CD group utilizes effective communcation processes, the more likely the group will achieve task effectivenessThe more a CD group utilizes effective communication processes, the more likely the group will achieve relational effectiveness

7SkillsParticipation & ability to encourage it in othersCooperationCollaboration & consensus decision making (dialogue)Respectful communication

DefinitionsIndividualism - Belief in the primary importance of the individual and in the virtues of self-reliance and personal independenceCollectivism - Belief in the primary importance of the group and in the virtures of group member interdependenceSelf-construal - refers to the perceptions that you have about your thoughts, feelings and actions in relation to others; relation of the self to others and the self as distinct from othersWith an independent self-construal you perceive a clear boundary that separates yourself from others and give higher priority to personal goals over group goals.With an interdependent self-construal you define yourself in terms of relationships to others and give higher priority to group goals over personal goalsFace - Value or standing or worth in the eyes of others; prestige; dignityParticipation - act of taking part or sharing in something (opposite of non-engagement, non-involvement, nonparticipation)Collaboration - action of working with someone to produce or create something (opposite of working independently)Cooperation - process of working together to the same end "their cooperation with us was essential for the success of our mission (opposite of rivalry, competition, contention)

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