effective people management level 6 effective people mana… · this effective people management...
TRANSCRIPT
1
EFFECTIVE PEOPLE MANAGEMENTQQI LEVEL 6 [email protected] | www.dcmlearning.ie
3-Day Practical WorkshopQQI Level 6 Certification
2
Table of CONTENTS
Trusted, awarded and accredited course.
To ensure we provide the highest possible standards in learning.
Full Course Details
Course Overview 3
Why Choose This Certified Course? 4
Certification Details 5
Course Benefits 7
Agenda 8
Trainer Profiles 9
What Our Customers Think 10
In-house Training 11
Some of our Clients 12
3
Course OverviewPEOPLE MANAGEMENT
“The experience we’ve had with DCM throughout the whole process has been second to none. You have all been extremely helpful, very accommodating and a general pleasure to work with. We look forward to dealing with you in the future!“
Karen FennessyHR AdministratorTeckro
If you would like to learn how to motivate and manage others, obtain the core management skills and a recognised certification, this course will be extremely valuable for you!
EFFECTIVE PEOPLE MANAGEMENT TRAINERS
THAT WE DELIVERED IN-HOUSE TRAINING TO IN 2018
96.9% OF OUR ATTENDEES PASSFIRST TIME
96.9%280
3
521
TRAINED 280 INDIVIDUALS SUCCESSFULLY OVER THE PAST 2 YEARS
Companies
Pass Rate
Individuals
We have delivered our Management course to the biggest brands in Ireland, so you can have confidence in our ability to deliver the results you want to achieve!
Our QQI Level 6 Effective People Management Course equips you with a comprehensive overview of the skills used by successful managers. This practical, 3-day workshop covers the theory behind strong management skills and the practical aspects of being a motivational leader.
4
Why choose thisMANAGEMENT COURSE “With regard to the training, I would
say we were extremely happy on how it went and would definitely use the service again!” Kim HeavinOffice ManagerO’Donoghue’s Bakery
Our QQI Certified Level 6 Effective People Management course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance.
The course is highly interactive and utilises real life insights and practical everyday business examples. Course topics include the dynamics of teams, factors involved in building a strong team, managing different personality styles within a team, communicating effectively and how to support individual team members.
1
Learning Outcomes
Use effective skills for leading, managing and motivating a team.
2 Developed communication and influencing techniques.
3 Manage different personalities and encourage mutual respect and cooperation.
4 Manage effective team meetings and carry out delegation duties assertively.
5 Resolve conflict and deal with difficult people and situations confidently and positively.
6 Have a personal action plan to apply learning back on the job.
5
CertificationEFFECTIVE PEOPLE MANAGEMENTWhat Certification will I gain?
How do I get certified?
Pass Rate: Our learners have a 96.9% pass rate with the QQI Level 6 Effective People Management Course over the
last two years.
QQI (Quality and Qualifications Ireland) is responsible for the review and development of the National Framework of Qualifications. This Effective People Management course is a Level 6 Minor Award. It sits at Level 6 on the National Framework of Qualifications (NFQ), and carries 15 credits.
1 Self-Directed Learning & Assessment Work
Project (50%) + Learner Record (30%) + Assignment (20%)
Course Attendance
Attend our 3 Day Effective People Management
Course.
3
Quality and Qualifications Ireland
in Irelandin 2018
Established in
201210
Board of
Counties226,438
Awards472
Providers Nationwide
members(appointed by the Minister of
Education and Skills)
26
2 Achieve your QQI Certification
Receive your QQI approximately 3 to 4 months
after you have submitted your assessment work
6
“The training has been great and everyone learned quite a lot - thanks to Robert, who was an expert facilitator and DCM Learning team!“Lars HartmannProgram ManagerGoogle
A DCM Learning training session at Google European
Headoffice.
7
Practical SkillsCOURSE BENEFITS
“The course was amazing. It gave me a wonderful insight to myself and how I perceive others around me in the workplace. Highly recommend this course to others.”
Adrienne HigginsOperations Manager IASIO
Combining proven leadership techniques with practical advice and individual insights, this management training course will link your personal leadership to the performance of others.
Our approach to training is hands-on and participatory. We know from experience that people remember when the content is engaging.
Practical Approach Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course
Learn by Doing We don’t deliver lectures. You will be on your feet, working in teams, getting hands-on practical experience.
Trainer Expertise Our trainers combine professional training know-how with extensive experience in their own specialised field to meet your learning needs.
Exercises Will be used throughout the course to allow learners to self-assess their current skills and identify areas of improvement.
8
Our CourseAGENDA
DAY MODULE TOPICS
DAY1
Effective Team Management
• Manager’s role and responsibilities• The role and characteristics of a
successful leader• Recognising and reviewing your
personal style of leadership• Assessing the key leadership skills
• Setting SMART goals• The Goal Pyramid (PESTLE/Strategic
Management)• Understanding external factors and
company values/strategy• Motivational theory and practice
DAY2
Building Effective Teams and
Communication
• Understanding team roles (Belbin)• Defining roles and responsibilities• Practical application of assigning work
based on role• Examining the key building blocks of
high-performance teams
• Active Listening• Effective Questioning• Giving Advice and Encouragement• Using the SAID model to deliver feedback
based on agreed goals
DAY3
Managing Underperformers
and Conflict
• What constitutes poor performance - lack of ability versus low motivation
• Enhancing ability• Improving motivation• Handling difficult people fairly and
assertively• Disciplinary and grievance procedures
• Understanding your own conflict style and recognising that different situations may require a different approach
• Remaining constructive when dealing with passive or aggressive employees and peers
• How to mediate conflict between two employees
9
Experts in ManagementEXPERTS IN LEARNING
DAMIAN MCCOURTTRAINING ASSOCIATE
Damian is a business professional with more than 25 years’ experience in the financial and IT service sectors and is a highly experienced coach and consultant. He has helped develop and deliver training to many successful businesses and organisations. Bringing his passion for training to every course he delivers, Damian’s resulting style is interactive and inclusive, which empowers learners to develop their skills and achieve great results. Some of the areas Damian specialises in are: Employee Engagement, Performance Management, Change Management, Train the Trainer and Learning & Development.
Degree in Humanities, psychology major - Dublin City University
Diploma in Mindfulness and Wellbeing, Psychology - City Colleges Dublin
HDip Computer Sciences, Information Technology - Trinity College Dublin
Andrew is a Trainer, Consultant and Executive Coach with expertise built through a 20-year successful track record in Team Development, Leadership, Communication Impact and Customer Service Excellence. He has accumulated a wealth of business knowledge and experience across many sectors in local and international markets, including the UK, Australia, New Zealand, USA, Germany and Ireland. His senior management career background provides a solid platform for all his interventions. He is a natural communicator who imparts his knowledge with humor and enthusiasm, encouraging and supporting individuals, teams and organisations to excel.
IITD and ICF member and advanced Executive & Career qualification
Coaching through the Irish Life Coach Institute
Belbin (team type) Accredited
ANDREW WOODSTRAINING ASSOCIATE
TRAINER EXPERTISE Our trainers are Training
Practitioners with years of industry experience
as well as vast training experience.
We have 45 trainers dedicated to teach Business Skills, Leadership & Management
EXPERTS IN TRAINING We have trained 280
individuals successfully in QQI Level 6 Effective People Management
Course over the last two years.
PASS RATE Our learners have a 96.9%
pass rate with the QQI Level 6 Effective People Management Course.
QUALITY ASSURED TRAINING
As a QQI quality assured training provider, we offerprogrammes leading to awards under the NFQ.
10
What ourCUSTOMERS THINK
92%
Said that DCM trainers knowledge, delivery and experience helped them
learn more effectively.
Deirdre O’SullivanHead of Human ResourcesTerminal Four
“Obviously a trainer with a deep academic knowledge of his subject. Fantastic to be trained by a true professional with knowledge far beyond the course material presented.”
Michael O’BrienSales ManagerIrish Country Meats
“The feedback from the training was excellent. Everyone thought Andrew was great and the course really developed their skills as managers.
Brendan CrowleyManaging Director Wexford Bus
“Everyone really enjoyed the training. The trainer is very knowledgeable and excellent. He brought a great buzz to the room and everyone learned a lot”
Alison MacDonaldBusiness Transformation & InnovationGoogle
“Thanks so much! It was such a useful course! I am delighted I took it””
90%
Found the examples presented during the Management
course helped them to understand the
technical concepts.
11
In-House TrainingONE SIZE DOESN’T FIT ALL
Identify
We assess your development needs and create processes to align
them strategically with your business goals
Tailor & Design
Our training is designed to provide a high-level
solution that reflects your company’s culture and
objectives.
Deliver
Training is delivered in your chosen location and we train staff in a way that suits your
business needs.
Measured Results
Measure the impact of the training, ensure the
learning is being applied and expected results are
achieved.
Improved ROI
You will perceive that investing in the learning and
development of your staff brings a lot of benefits.
Complete end-to-end training & support to transform your organisation
RETURN ON INVESTMENT
• Cost Savings• Increased staff retention• Increased productivity• Career progression
COURSE EVALUATION
Our post course activities include feedback assessment process and meticulous course evaluation
SUPPORT | Identify - Tailor - Train
Does your team need training?
DCM Learning has a full range of Management courses and qualifications available for your team and company, in-house or off-site.
Based on your requirements, we will develop a custom-made training programme and deliver it specifically for your employees in your chosen location - giving them the exact skills and knowledge they need whilst saving on venue hire, travel, time and associated expenses.
Why our clients choose In-house training
1. Train up to 16 people
2. Cost-effective
3. Upskill staff in relevant areas
4. Higher levels of productivity
5. Increase employee engagement
6. Improved ROI
• Identify skills gaps• Dedicated account manager• Case Studies
• Training Delivery• Build a tailored training
solution
12
PROVIDING TRUSTED TRAINING ACROSS BOTHPUBLIC AND PRIVATE SECTORS
13
DUBLIN DROGHEDA041 9865679
24 Laurence Street
Co. Louth
CORK021 2429691
Atrium Business Centre
Blackpool Business Park
01 5241338
Guiness Enterprise Centre
Taylor’s Lane - D8
Set your career on the right course