effective telepresence and remote collaboration
TRANSCRIPT
Meetup Agenda
• Effective Meetings
• English is not English
• The “I don’t know” Culture
• Confirming Deliverables
• Hiring remote employees
Requiring an agenda forces the organizer to clarify the reason and
often results in not needing a meeting at all.
Agenda Objectives
• Allow participants to prepare
• Can help reduce non-essential attendees
• Help the organizer forecast meeting length
• Still not going to happen, huh?
Recorder Responsibilities
• Attendees
• Topics discussed (hint: should be agenda)
• Action items assigned
• Who owns each item
• When the item is due
Effective Meetings Summary
• Decline undefined meetings
• Require an agenda
• Designated note taker
• Meeting summary documents action items
Tips for Effective Communication
• Avoid slang terms
• Shorter sentences are better
• Ask for confirmation
• Get/Put it in Writing
• Establish short timelines (Agile, anyone?)
— Marjorie Brody, founder & CEO of BRODY Professional Development
“Communication is the message received, not the message sent.”
93% of all communication is non-verbal
Not really, but it’s still a lot.
Body Language Tone
Facial Expression Ambient Noise
are all lost.
A New Manifesto
• It’s ok to:
• say “I don’t know”
• ask for clarity
• say you don’t understand
• ask what acronyms stand for
• forget things
• depend on the team
• ask for help
• not know everything
• say “No”
• make mistakes
• offer feedback
• challenge things
• say “Yes”
Confirming Deliverables• Ask for confirmation of your request
• Stated back to you in their own words
• Define a “show me where you’re at” checkpoint
• Stated in time, not progress
• Use shorter, clearly defined tasks until a good working relationship is established
Standups
• Effective for dev work
• Less effective for ops
• Meeting does not persist outside of standup
Shift HandoffStatus of current issues
Current impact Who owns the follow up
Visibility outside of meeting