effective verbal communication - how you say it makes a ... · effective verbal communication - how...

Effective Verbal Communication -

How You Say It Makes a Difference

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Effective Verbal Communication - How

You Say It Makes a Difference

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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-833-3953email: [email protected] • website: www.lorman.com • seminar id: 399925

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HOW YOU SAY IT MAKES A DIFFERENCE

Stacy [email protected]

@Stacy Lowman

linkedin.com/in/stacylowman

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COURSE OBJECTIVES

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After completing this course you will be able to:

Define the key habits of highly effective communicators and walk away with real life application that can be put to work immediately in your work and personal life.

Describe group and team dynamics and their impact on effective communication.

COURSE OBJECTIVES

3

After completing this course you will be able to:

Explain the types of individuals that show up in meetings and what to do about them.

Recognize the difference between being heard vs. being understood and gain tips and tricks on how to affect the best outcome.

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AGENDA

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Habits of highly effective communicators

Communicating with confidence and clarity

Applying the eyes, ears, mouth ratio for effective listening

Considering human emotions as part of the communication process

Being visible and present during communication

AGENDA

5

Being heard vs. being understood

Practicing humility

Interpreting body language

Protecting the relationship during difficult conversations

4

AGENDA

6

Team and group conversations

Understanding the types of individuals that show up in meetings and what to do about them

Ensuring your voice is heard in group settings

Reviewing tools to make group and team conversations more productive

“The experience of being understood versus interpreted is so compelling you can charge admission.” – Author Joseph Pines

7

BIG CONCEPT

5

Habits of Highly Effective

CommunicatorsCommunicating with confidence and clarity




8

Project your Voice

Speak Smartly






9

Use silence

Avoid jargon

Use buzz words

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10

2 Ears, 2 Eyes, 1 Mouth

The Listening Song






11

No note taking

Summarize your understanding by paraphrasing key concepts

7






12

People react emotionally first, rationally second

Everyone is a friend, unless proven otherwise






13

Everyone is fighting a battle

Words matter

Have real conversations

8

98%

% of people who cannot effectively multi-task

(US National Library of Medicine / National Institute of Health)

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15

Stop “multi-tasking”

What message is your body language sending?

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16

Don’t allow your values and beliefs alter what you are hearing

Paraphrase, ask for clarification

“We have two ears and one mouth so that we can listen twice as much as we speak.” – Epictetus

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BIG CONCEPT

10

Being Heard vs. Being

Understood

Practicing Humility



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Accept that you are not the best at everything

Don’t disguise humility as fake modesty


Understood

Practicing Humility



19

Give other people credit when due

Go last

11


Understood

Practicing Humility



20

Smile when a smile is due

Power Posing

Remove barriers to collaboration


Understood

Practicing Humility



21

Really listen and be present

Do this, not that

12


Understood

Practicing Humility



22

Replace “head to head” with “shoulder to shoulder”

All parties can be right

Tackle the elephant in the room


Understood

Practicing Humility



23

Don’t assume the other party isn’t ready

Keep tone and voice levels in check

13

Psychological Safety

#1 Factor in Correlating a Group Dynamic with Team Success

(Google)

24

“Words matter. They can destroy a person or lift them up.”

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BIG CONCEPT

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Team and Group

Conversations




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Meeting Hog

Non-present

Fake It ‘Til You Make It

Corporate Nodders

Synthesizer

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#1 of Personality Types(Meyers & Briggs )

27

15

Team and Group

Conversations




28

Respect internal and external processors

Yield speaking time to all participants

Share thoughts ahead of meeting

Team and Group

Conversations




29

Get on the agenda

Ask important questions, be the note taker

16

“Next time you’re afraid to share ideas remember someone once said let’s make a movie about a tornado full of sharks.”

30

BIG CONCEPT

Team and Group

Conversations




31

Set a clear meeting objective

Hold something tangible to gain speaking authority

17

Team and Group

Conversations




32

Have an agenda keeper to hold everyone accountable

Require homework for the meeting

Ensure the right participants are invited

33

How You Say It Makes a Difference

18

“Remember, it's never what you think. It's ALWAYS what you say and how you say it.”

34

BIG CONCEPT

How You Say It

Makes a Difference

35

Enunciate well

Pronunciate your words correctly

Don’t use words that you don’t know the meaning of

19

How You Say It

Makes a Difference

36

Tell stories

Be kind

Regulate the speed of your speech

How You Say It

Makes a Difference

37

Use proper grammar

Deliver your message without emotion

Be confident of your message

20

WHAT WE DISCUSSED

38

Habits of highly effective communicatorsCommunicating with confidence and clarityApplying the eyes, ears, mouth ratio for effective listeningConsidering human emotions as part of the communication processBeing visible and present during communication

Being heard vs. being understoodPracticing humilityInterpreting body languageProtecting the relationship during difficult conversations

Team and group conversationsUnderstanding the types of individuals that show up in meetings and what to do about themEnsuring your voice is heard in group settingsReviewing tools to make group and team conversations more productive

39

QUESTIONS

21

HOW YOU SAY IT MAKES A DIFFERENCE

Stacy [email protected]

@Stacy Lowman

inkedin.com/in/stacylowman

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effective verbal communication - how you say it makes a ... · effective verbal communication - how...

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