effectiveness of employee’s development programme with reference to sbm
TRANSCRIPT
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 2, March- April (2013)
99
EFFECTIVENESS OF EMPLOYEE’S DEVELOPMENT PROGRAMME
WITH REFERENCE TO SBM - HEAD OFFICE, BANGALORE
S.Poornima1 and Srinivas K T
2
1Assistant Professor, SBM Jain College, V.V.Puram, Bangalore, India
2Associate Professor, Community Institute of Management Studies, 2nd Block Jayanagar
Bangalore-11
ABSTRACT
Employee is foundation stone and considered to be human capital in the organization.
The success or failure of the organization depends on employee performance. Therefore,
organizations are investing huge amount of money on employee’s development. This paper
analyzes the employee development programmes and its affect on employee performance.
State Bank of Mysore has a good organization culture, excellent working environment and a
very precious asset that is highly dedicated, hard working, well qualified knowledge
workforce. State Bank of Mysore has offered development programmes to its employees of
all departments. If researcher take the over view of the executive development program at
State Bank of Mysore, researcher find that employee’s development programmes offered to
employees are effective and serving the purpose.
Key words: Employee development
INTRODUCTION
Organization and individual should develop and progress simultaneously for their
survival and attainment of mutual goals. So every modern management has to develop the
organization through human resource development. Employee development is the important
sub-system of human resource development. Employee development is the specialized
function and is one of the fundamental operative functions for human resources management.
Management development is a systematic process of growth and development by which the
managers develop their abilities to manage. So it is the result of not only participation in the
formal courses of instruction but also of actual job experience. It is concerned with improving
the performance of the mangers by giving them opportunities for growth and development.
Statement of the Problem.
INTERNATIONAL JOURNAL OF MANAGEMENT (IJM) ISSN 0976-6502 (Print)
ISSN 0976-6510 (Online)
Volume 4, Issue 2, March- April (2013), pp. 99-111
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6510(Online), Volume 4, Issue 2, March- April (2013)
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It is very important for any company to know the employees development needs and
also to evaluate its effectiveness. Hence, this research is concerned with evaluating the
employee’s development program effectiveness. The study recognizes how important the
current development programmes are with respect to the job profile of the employees from
the view point of the employer.
SCOPE OF THE STUDY
The geographical frame of the project is restricted to State Bank of Mysore, Head
Office Bangalore. The study covers a sample of only 100 employees. The study covers the
detailed analysis and the study of the effectiveness of employee’s development at SBM.
The study has a scope to make development program as an effective instrument to make
employee’s to handle their job effectively.
OBJECTIVES OF THE STUDY
1. To study how the development programs needs have been identified in State Bank of
Mysore.
2. To study how the development programs have been designed to achieve development
needs in State Bank of Mysore.
3. To study the types of development programs in State Bank of Mysore.
4. To examine the effectiveness of development program on employees in improving their
skills in State Bank of Mysore.
5. To offer suggestions based on the findings of the study
RESEARCH METHODOLOGY
The methodology adopted for the collection of data was by the distribution of the
Questionnaire consisting of 15 questions. The study concentrates on various parameters of
the effectiveness of development programme at State Bank of Mysore.
SAMPLE DESIGN
Sample unit: Employees of the State Bank of Mysore.
Sample size: The sample size was limited to 100 for the survey conducted in the study.
Sampling techniques: the sampling technique adopted for the purpose of the study is
convenient sampling. A convenient sample means selecting particular units of the universe to
constitute a sample.
Contact method: contact with the employee was made through a structured Questionnaire.
Research instrument: questionnaire was used to conduct the survey among 100 employees
which includes closed ended questions.
STATISTICAL TOOLS FOR ANALYSIS
Statistical tools like tabulation, graphical representation, percentage analysis used in
the compilation and computation of data.
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
1. Tabular presentation: A table enables quantitative comparison and provides a precise
way to present the data.
2. Percentage analysis: this helps to bring out a uniform study of the data. Percentage is used
in making comparison about two or more series of data.
Formula= number of respondents/ total no. of respondents*100
Graphs: graphs presentation is the only way to present qualitative information effectively.
The various charts used in report writing are Bar chart and Pie chart
ANALYSIS AND RESULTS
1. Are you satisfied with the Development program modules?
Response
Satisfied
Moderately Satisfied
Not Satisfied
Can't Say
Total
Analysis:
78% of the respondents are satisfied with the development
20% of the respondents are moderately satisfied with the development program modules.
2% of the respondents are not satisfied with the development program modules.
Inference: From the above graph it is observed that majority of the
with the development program modules.
0
20
40
60
80
Satisfied
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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A table enables quantitative comparison and provides a precise
this helps to bring out a uniform study of the data. Percentage is used
in making comparison about two or more series of data.
la= number of respondents/ total no. of respondents*100
graphs presentation is the only way to present qualitative information effectively.
The various charts used in report writing are Bar chart and Pie chart
fied with the Development program modules?
Table 1
No. of Respondents Percentage
78 78
Moderately Satisfied 20 20
2 2
0 0
100 100
78% of the respondents are satisfied with the development modules.
20% of the respondents are moderately satisfied with the development program modules.
2% of the respondents are not satisfied with the development program modules.
Graph 1
: From the above graph it is observed that majority of the respondents are satisfied
with the development program modules.
Moderately
Satisfied
Not Satisfied Can't Say
6502(Print), ISSN 0976 –
A table enables quantitative comparison and provides a precise
this helps to bring out a uniform study of the data. Percentage is used
graphs presentation is the only way to present qualitative information effectively.
20% of the respondents are moderately satisfied with the development program modules.
respondents are satisfied
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 2, March- April (2013)
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2. Are you satisfied with the duration of the development program?
Table 2
Response No. of Respondents Percentage
Satisfied 74 74
Moderately Satisfied 16 16
Not Satisfied 10 10
Can't Say 0 0
Total 100 100
Analysis:
74% of the respondents are satisfied with the duration of the development program.
16% of the respondents are moderately satisfied with the duration of the development
program.
10% of the respondents are not satisfied with the duration of the development program.
Graph 2
Inference: From the above graph it is observed that majority of the respondents are satisfied
with the duration of the development program.
0
10
20
30
40
50
60
70
80
Satisfied Moderately Satisfied Not Satisfied Can't Say
No. Respondents
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
3. Are you satisfied with the resource person’s who conduct the
Response
Satisfied
Moderately Satisfied
Not Satisfied
Can't Say
Total
Analysis:
82% of the respondents are satisfied with the resource person.
12% of the respondents are moderately satisfied with the resource person.
6% of the respondents are not satisfied with the resource person.
Inference: From the above graph it is observed that majority of the respondents satisfied with
the resource person’s who conduct the development program.
0
10
20
30
40
50
60
70
80
90
Satisfied
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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Are you satisfied with the resource person’s who conduct the development program?
Table 3
No. of Respondents Percentage
82 82
Moderately Satisfied 12 12
6 6
0 0
100 100
82% of the respondents are satisfied with the resource person.
respondents are moderately satisfied with the resource person.
6% of the respondents are not satisfied with the resource person.
Graph 3
: From the above graph it is observed that majority of the respondents satisfied with
person’s who conduct the development program.
Moderately
Satisfied
Not Satisfied Can't Say
6502(Print), ISSN 0976 –
development program?
: From the above graph it is observed that majority of the respondents satisfied with
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 2, March- April (2013)
104
4. Does the development program provide opportunity for the exchange of experience and
information?
Table 4
Response No. Respondents Percentage
Yes 81 81
To some extent 15 15
Not at all 4 4
Can't Say 0 0
Total 100 100
Analysis:
81% of the respondents agree the development program provide opportunity for the exchange
of experience and information.
15% of the respondents agree that to some extent the development program provide
opportunity for the exchange of experience and information.
4 % of the respondents not at all agree that the development program provide opportunity for
the exchange of experience and information.
Graph 4
Inference: From the graph it is observed that development program provide opportunity for
the exchange of experience and information.
0
10
20
30
40
50
60
70
80
90
Yes To some extent Not at all Can't say
No. of Respondents
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
5. Was the content and topic covered within the scheduled timeframe?
Response
Yes
To some extent
Not at all
Can't Say
Total
Analysis:
90% of the respondents agree that content and topics covered within the scheduled time
frame.
8% of the respondents tell to some extent the content and topics covered within the scheduled
time frame.
2% of the respondents tell not at all the
frame.
Inference: From the above graph it is observed that majority of the respondents agree that
content and topic covered within the scheduled timeframe.
0
20
40
60
80
100
Yes
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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Was the content and topic covered within the scheduled timeframe?
Table 5
No. Respondents Percentage
90 90
8 8
2 2
0 0
100 100
90% of the respondents agree that content and topics covered within the scheduled time
8% of the respondents tell to some extent the content and topics covered within the scheduled
2% of the respondents tell not at all the content and topics covered within the scheduled time
Graph 5
From the above graph it is observed that majority of the respondents agree that
content and topic covered within the scheduled timeframe.
To some extent Not at all Can't Say
6502(Print), ISSN 0976 –
90% of the respondents agree that content and topics covered within the scheduled time
8% of the respondents tell to some extent the content and topics covered within the scheduled
content and topics covered within the scheduled time
From the above graph it is observed that majority of the respondents agree that
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
6. Has your efficiency in your job i
Response
Yes
To some extent
Not at all
Can't Say
Total
Analysis:
74% of the respondents are agreeing there is efficiency in their job improved
development program.
14% of the respondents are tells that to some extent there is efficiency in their job
improvement after the development program.
10% of the respondents are tells that not at all there is efficiency in their job improvement
after the development program
2% of the respondents are tells that can’t say there is efficiency in their job improvement after
the development program.
Inference: From the above graph it is clear that majority of the respondents agree that
efficiency in their job improved after development program.
0
20
40
60
80
Yes
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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Has your efficiency in your job improved after the development program?
Table 7
No. Respondents Percentage
74 74
14 14
10 10
2 2
100 100
74% of the respondents are agreeing there is efficiency in their job improved after the
14% of the respondents are tells that to some extent there is efficiency in their job
improvement after the development program.
10% of the respondents are tells that not at all there is efficiency in their job improvement
2% of the respondents are tells that can’t say there is efficiency in their job improvement after
Graph 6
From the above graph it is clear that majority of the respondents agree that
iciency in their job improved after development program.
To some
extent
Not at all Can't Say
6502(Print), ISSN 0976 –
after the
14% of the respondents are tells that to some extent there is efficiency in their job
10% of the respondents are tells that not at all there is efficiency in their job improvement
2% of the respondents are tells that can’t say there is efficiency in their job improvement after
From the above graph it is clear that majority of the respondents agree that
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
7. The development program imparted to you gives you job satisfaction.
Response
Agree
Partially Agree
Disagree
Total
Analysis:
90% of the respondents are agreeing that the development program imparted to gives their
job satisfaction.
8% of the respondents are partially agreed that the development program imparted to gives
their job satisfaction.
2% of the respondents are disagreeing w
job satisfaction.
Inference: From the above graph it is observed that majority of the respondents agree that
development program imparted to gives job satisfaction.
0
20
40
60
80
100
Agree
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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The development program imparted to you gives you job satisfaction.
Table 8
No. of Respondents Percentage
90 90
8 8
2 2
100 100
of the respondents are agreeing that the development program imparted to gives their
8% of the respondents are partially agreed that the development program imparted to gives
2% of the respondents are disagreeing with the development program imparted to gives their
Graph 7
From the above graph it is observed that majority of the respondents agree that
development program imparted to gives job satisfaction.
Partially Agree Disagree
No. of Respondents
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of the respondents are agreeing that the development program imparted to gives their
8% of the respondents are partially agreed that the development program imparted to gives
ith the development program imparted to gives their
From the above graph it is observed that majority of the respondents agree that
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
8. Does the development program help you reduce the difficulties during work?
Response
Yes
To some extent
Not at all
Can't say
Total
Analysis:
76% of the respondents say yes for the development program
during work.
12% of the respondents say to some extent the development program helps to reduce the
difficulties during work.
10% of the respondents say not at all and
2% of the respondents replied can’t say.
Inference: From the above graph it is cleared that majority of the respondents say yes for the
development program help to reduce the difficulties during work
0
10
20
30
40
50
60
70
80
Yes To some extent
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6510(Online), Volume 4, Issue 2, March- April (2013)
108
program help you reduce the difficulties during work?
Table 8
No. of Respondents Percentage
76 76
12 12
10 10
2 2
100 100
76% of the respondents say yes for the development program helps to reduce the difficulties
12% of the respondents say to some extent the development program helps to reduce the
10% of the respondents say not at all and
2% of the respondents replied can’t say.
Graph 8
From the above graph it is cleared that majority of the respondents say yes for the
development program help to reduce the difficulties during work.
To some extent Not at all Can't say
No. of Respondents
6502(Print), ISSN 0976 –
helps to reduce the difficulties
12% of the respondents say to some extent the development program helps to reduce the
From the above graph it is cleared that majority of the respondents say yes for the
International Journal of Management (IJM), ISSN 0976
6510(Online), Volume 4, Issue 2, March
9. Do you see any improvement in yourself after the development program?
Response
Yes
To some extent
Not at all
Can't say
Total
Analysis:
82% of the respondents agrees that there is improvement in their after the development
program.
14% of the respondents say to some extent
development program.
4% of the respondents say not at all there is no improvement in their after the development
program.
Inference: From the above graph it is observed that majority of the respondents
improvement in their after the development
0
20
40
60
80
100
Yes To some
extent
No. of Respondents
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976
6510(Online), Volume 4, Issue 2, March- April (2013)
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Do you see any improvement in yourself after the development program?
Table 9
No. of Respondents Percentage
82 82
14 14
4 4
0 0
100 100
82% of the respondents agrees that there is improvement in their after the development
14% of the respondents say to some extent there is improvement in their after the
4% of the respondents say not at all there is no improvement in their after the development
Graph 9
From the above graph it is observed that majority of the respondents say there is an
improvement in their after the development program.
To some
extent
Not at all Can't say
No. of Respondents
No. of Respondents
6502(Print), ISSN 0976 –
82% of the respondents agrees that there is improvement in their after the development
there is improvement in their after the
4% of the respondents say not at all there is no improvement in their after the development
say there is an
No. of Respondents
International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 –
6510(Online), Volume 4, Issue 2, March- April (2013)
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FINDINGS
• 74% of the respondents are satisfied with the duration of the development program
• 78% of the respondents are satisfied with the development modules.
• 82% of the respondents are satisfied with the resource person
• 81% of the respondents agree the development program provide opportunity for the
exchange of experience and information.
• 90% of the respondents agree that content and topics covered within the scheduled
time frame.
• 75% of the respondents say yes their feedback towards development modules
considered.
• 74% of the respondents are agreeing there is efficiency in their job improved after the
development program.
• 90% of the respondents are agreeing that the development program imparted to gives
their job satisfaction.
• 76% of the respondents say yes for the development program helps to reduce the
difficulties during work
• 82% of the respondents agrees that there is improvement in their after the
development program.
SUGGESTIONS
Regular development programmes should be conducted for the employees. After the
development programmes employee should be asked feedback on the programme. It should
include the opinion of the employee towards executives development programme.
Feedback of the employees should be considered for the most effective development
programme and alteration to be done on the basis of their feedback.
CONCLUSION
State Bank of Mysore has offered development programmes to its employees of all
departments. Since majority of the employees are adoptable to changes and strive for self
development. Scientific methods have to be adopted in analyzing the development need and
in evaluation of development programmes for better results.
From the analysis of the data it can be concluded that the development programmes
offered in State Bank of Mysore are effective. However the employees still feel the need for
regular executive development programmes, also suggested for development programmes for
employee at least once in six months.
If researcher take the over view of the executive development program at State Bank
of Mysore, researcher find that it is satisfactory.
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