EFQM

Excellence Model

2014

EFQM 1

EBC 2014 © All Rights Reserved

Overview

All organizations, both in the public and private sectors, are facing new challenges. The increasing

pressure to compete on a global stage with limited resources means we all have to work together to secure

our future prosperity, and that of generations to come. The EFQM Excellence Model provides a framework

that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is

achieved." Herman van Rompuy, President of the European Council Business excellence focuses on the client and requires inspirational leadership as well as systems,

processes and facts to manage an organization. But for everything to happen there is a need to

maximize employee’s contribution by helping them to develop and grow.

This course designed to provide the participants with the highest standard to implement performance improvement

programs in their organization, or qualify as an EFQM Excellence Model Assessor.

Who shall attend?

Professionals, leaders, supervisors and all those who are engaged in quality management assessment and

improvement of organizational performance. Individuals who are leading or participating in organizational

effort to apply for distinguished national and international quality awards based on the EFQM Model will

also find the program beneficial

Program Objectives:

By the end of the program, participants will be able to:

Identify various self-assessment techniques and select the most suitable for the organization.

Use the EFQM Excellence Model and its links to the Fundamental Concepts.

Employ different self-assessment tools.

Determine which option best suits their own organization.

Develop interviewing and workshop techniques.

Effectively apply the RADAR to produce value adding performance analyses.

Our Approach

We recognize that people learn best by doing, and they do a lot in this course. It includes mini-lectures,

small- and large-group discussions, games and lots of exercises. It is highly interactive to reinforce what is

taught and includes peer editing in a non-threatening environment. As well as the standard learning principles of applied adult learning and effective reinforcement through

workshop based activity, EBC incorporates its own methodology which has been derived from over 15

years of professional development and executive training. The STAR methodology is applied to every

Training course; it commences with the identification of existing knowledge, moves on to building skills and

techniques and is completed by relating learning to the workplace and committing to behavioral change.

EFQM 2

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Course Content:

The EFQM Excellence Model

The Fundamental Concepts of Excellence The Model Criteria Structure of Results Criteria Structure of Enabler Criteria The RADAR Concept Assessing Using the Model

The EFQM Internal Assessment

The Assessor Core Competencies Forming an Assessment Team Internal Assessment Success Factors Internal Assessment Process and Options

Key Information and Strategic Themes

EFQM Management Document Structure Completing Key Information Mapping Strategic Themes Using the Model

Applying the RADAR

RADAR Questions for Enablers RADAR Questions for Results

Scoring Using the RADAR

The Consensus and Scoring Process Using Scoring Grids for Enablers and Results Arriving at an Overall Score: Criteria Weightings

Assessing Using the EFQM Excellence Model

The EFQM Excellence Matrix Scoring Enablers with the Matrix Scoring Results with the Matrix Using the Workshop Approach in a Self-Assessment

Site Visit Simulation

Purpose and Plan of a Site Visit Simulation Good Interview Practice Using the full RADAR Tool in Interviews Writing Feedback Statements

EFQM 3

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Feedback Reports

Feedback Report Contents Writing Feedback Against Criteria Building the Management Summary Report Success Factors Choosing the Self-Assessment Option in Your Organization

Training Techniques’:

Language of Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can

request the instructor to provide a program vocabulary which will ensure they have no problem

understanding the content and can be facilitated a little bit by using Arabic language when necessary.

Duration: 5 Days

Course’s Certificate

Upon successful completion of the program, participants will receive a certificate accredited by

International accreditation organization, Houston USA

EFQM 4

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Registration Fees:

Date:

21 - 24 December , 2014

Venue:

Pullman Hotel – Jakarta

Duration:

4 Days

Registration Fees:

OMR 1550

Fees Include:

Airport Transfer

Coffee Breaks & Lunch

Training Materials ( Soft & Hard Copies )

Course Certificate