MOLDOVA e-Gov Infrastructure to build e-Democracy

6th Ukrainian Internet Governance Forum Kyiv, September 30, 2015

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova eGovernment Center

E-DEMOCRACY

WHAT DOES THE “E” PROMISE ?

WHAT CAN THE “E” DELIVER?

HOW DOES THE “E” CONTRIBUTE TO EMPOWERING PEOPLE?

RETHINKING CITIZENS & GOVERNMENT INTERACTION

BOUNDARIES BETWEEN THE PUBLIC SECTOR AND OTHERS ARE BLURRING*

RETHINK GOVERNMENT: SYNERGY SOCIAL AND DIGITAL INNOVATION

*The Solution Revolution, Deloitte Consultancy, 2013. William D. Eggers and Paul Macmillan

E-TRANSFORMATION – SUPERSONIC AGENDA

Governance e-Transformation: not an island of efficiency and

innovation, but

an engine to drive, enable, streamline other reform flows

GOVERNANCE E-TRANSFORMATION IN PA REFORM

• Technological Modernization • Public Service Reform • Open Governance • Institutional Remapping • Civil Service Reform • Decentralization • Social Innovation

Partnerships

Money

Man power

Mandate

Leadership Moldova

Governance

e-Transformation

KEY INGREDIENTS

Prime Minister

National e-Transformation

Commission

Management Board E-Government

Center

CIO Council

Ministry

Ministry Agency

E-GOVERNANCE INSTITUTIONAL MAP

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

Leadership starts the Journey Man Power Delivers Change and Results

19 central PA authorities institutionalized CIO Dept/Offices

> 50 CIOs / Coordinators of e-Transformation in CPA

> 40 coordinators for Open Data in the CPA authorities

> 3,200 public servants trained in e-Governance

quarterly meetings with the civil society & business community

E-Transformation E-TRANSFORMATION: INNOVATION ON BOARD

REINVENTING THE GOVERNMENT

Customer-oriented culture in the Public Administration

Reengineer. Simplify. Unify.

Interoperability (Data has to run, not people)

From customer orientation to C0-CREATION

Digital by Default

Framework

REINVENTING THE GOVERNMENT

Security by design

Mobile by default

Content Portability

Open Data by default

APIs

Cloud First

Shared by default

E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE

ELECTRONIC SERVICE

SECURITY AND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITAL SIGNATURE

INTEROPERABILITY

April May June July December

2011 Launching the OD Portal Launching BOOST

User Operation Guide

Prime-Minister’s Directive

First app contest

TechCamp

Hans Rosling_OD benefits demo session

Version 2.0 of Portal www.date.gov.md

MILESTONES

February April May December

2012 Working Group on OD/OG

Open Innovation

Week

Joining the OGP

Law on public sector information (PSI) re-use

2013

November

Methodological Norms on Implementing the Law on PSI Re-use

Data Journalism Trainings

October

Online survey on OD demand

MILESTONES

Februarie May-August

2014

2014 – 2015: escalating

- Concept on OD Principles

- Methodology for OD Publishing

- Social Innovation Camp (July 2014)

Version 3.0 of Portal

www.date.gov.md

1 Opening data by-default and pro-actively

2 Sensitive Data Protection

3 Opening primary data

4 Discoverable online

5 Timely publishing

6 Open and machine-readable formats

7 In bulk publishing

8 Describing data

9 Re-use of data (Law# 305 from Dec. 26, 2012)

10 Prioritization

February March-December 2015

2015

2014 – 2015: escalating

- Institutional Data Catalogues & OD Roadmaps

- e-Procurement (new Law approved and digitization)

- Open Contracting Project

- e-Participation Portal upgrade

- Public Consultations Framework optimization (revised Law, Guide)

- Publishing data on Founders of Private Enterprises

- e-Reporting to the National Commission for Integrity

GeT and Open Governace as part of Public service reform

Roadmap 2015-16

BOOST – PUBLIC EXPENDITURES DATABASE

Moldova was the first country in the world to launch such a portal, financed and supported by the IDA/WB.

Ministry of Finance as sectorial owner

OPEN DATA PORTAL: THE DATA TREASURY

873 datasets

47 CPA posting authorities

1 mln downloads

OD Catalogue

OD Methodology

Methodological norms re-use

22 Apps on the portal

e-Participate Section

Demand Surveys among Citizens

Capitalizing on OD

Open Data Portal: www.date.gov.md – launched in April 2011

Data Journalism Bootcamps BOOST training

Open Government Days Hackathons

Open Data Knowledge Exchanges Social Innovation Camps

Open Innovation

e-Participation Portal www.particip.gov.md

Owned and Managed by the State Chancellery

- Launching of the State Registry of Public Procurement (October 2012)

- Open Contracting Project (to be launched in October 2015)

- eProcurement complex package ready for launching

Public Procurement

Register and Portal developed within the USAID financed project.

Operated by the State Chancellery

Open Local Normative Acts

Implemented under the World Bank financed GeT Project, operated today by

the Ministry of Regional Development and Constructions

E-Normative Database in Constructions

Co-creation in Public Service

Re-design

Promoting social & digital

innovation

Applying citizens’ solutions

MOLDOVA INNOVATION LAB IN GOVERNMENT

PAPERLESS GOVERNMENT

Document & Records Management Systems - CURRENTLY PILOTED IN 9 CPA Track 2: EXTENDED TO ALL CENTRAL PUBLIC ADMINISTRATION AUTHORITIES Track 3: SECTORIAL DRMS INTEGRATED BASED ON COMMON PRINCIPLES Track 4: LOCAL AUTHORITIES’ DRMS DEVELOPMENT & INTEGRATION WITH CPA

PAPERLESS GOVERNMENT

Document & Records Management Systems - CURRENTLY PILOTED IN 9 CPA

- FULLY AUTOMATED FLOWS: DOCUMENTS, RECORDS, APPOINTMENTS

- E-CABINET

- E-NORMATIVE DOCUMENTS

- E-PETITIONS

!! AUTOMATIC MIGRATION OF DATA ON PUBLIC ADMINISTRATION AUTHORITIES’ WORKLOAD & PERFORMANCE TO THE OPEN DATA PORTAL

PUBLIC SERVICES PORTAL ONE-STOP SHOP

Version 2.0 of Portal www.servicii.gov.md under CO-CREATION with customers

Informative dimension: 445 comprehensive service passports

Interactive dimension: 105 e-services accesible through the Portal

CAPACITY TO DRIVE CHANGE

THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF

WHAT DO WE NEED

“CLIMBERS”

• Synchronization • Institutional framework to fit ICT era and eGov agendas • Capacity to uptake • Agility to capitalize • Transparency • Political Will • Sectorial Leadership • Rule of Law • Performance-based management

WHAT DO WE NEED

E-DEMOCRACY

NOT “E” IS THE MAJOR CHALLENGE.

TO CHANGE THAT, WE NEED TO USE “E” AS:

ENABLER CHANGE AGENT GAP IDENTIFIER REFORM PUSHER

GOVERNMENT OF REPUBLIC OF MOLDOVA

Contact information: Moldova eGovernment Center www.egov.md E-mail: cornelia.amihalachioae@egov.md office@egov.md

THANK YOU!