MODEL - NON PROFIT

ORGANIZATION OVERVIEWeGovernments Foundation (eGov) is an information technology solutions provider for local government, to enable e-governance. It was founded to improve the functioning of urban administration, thereby leading to efficient delivery of services to its stakeholders. eGov’s software solutions are currently deployed across 275 municipalities across India.

THE PROBLEMUrban administrations are not in a position to meet basic citizen needs due to weak institutional capacities that hinder the effective delivery of public services. This leads to inefficiencies and a lack of transparency, which eventually prevents citizens from accessing rights and entitlements.

eGovernments Foundations’ software solutions and systems encompass components such as revenue collections, financial accounting and budgeting, employee information and master data management. Its product offering is divided into four parts:Expenditure Management: Assists the government in the development and implementation of its spending plans. Modules include public works, asset, payroll, pension and inventory management systems. Revenue Management: Helps the government to raise and collect taxes. Modules include property tax, trade license and land-estate management systems. Internal Efficiency: Enables governments to realize efficiency gains. Modules include employee, file and legal case management systems. Citizen Convenience: Helps citizens efficiently interface with the government. Modules include public grievance/redressal, birth/death certificates and building plan approval management systems.

Municipalities have the option to choose from various packages and combinations of modules. eGov does not charge for the cost of product development, but clients do have to pay for integration of the modules with their systems. ULBs can also enter into a maintenance contract with eGov for the upkeep of their systems.

eGOVERMENT’s RESPONSEBy leveraging technology, data and government process reengineering, eGov empowers local governments to improve their internal processes and systems, which enhances their capacity to deliver efficient, transparent and reliable services to all their stakeholders (citizens, businesses and employees).

eGovernments Foundation

Founded: 2003 | Head Office: Bangalore | Coverage: Pan-India | Full-Time Staff: 42Budget (2013-14): Organization – INR 4.0 crore; Governance – INR 4.0 crore

HOW DID IT EVOLVE?

eGovernments Foundation

WHAT DOES IT DO?

www.egovernments.org

Its first project entailed the creation of an integrated online

property tax system for the Bruhat Bengaluru Mahanagara

Palike

Partnered with Urban Development Department

government of Karnataka and the World Bank for roll out of

e-governance solutions across 57 Urban Local Bodies (ULB)

in Karnataka

Won tenders outside Karnataka for implementation

of integrated municipal e-governace systems in

Chennai and Kanpur

Received a Google grant of

$ 2 million

2003 2004 2008 2008

KEY INTERVENTIONS

1. Building awareness and mobilizing citizens2. Training citizens for public engagement 3. Creating knowledge and evidence4. Advocacy for policy design and implementation5. Technology platforms and solutions6. Facilitating independent and inclusive journalism7. Capacity building of government officials8. Capacity building of local partners9. Facilitating platforms for multi-stakeholder engagement

WHAT’S NEXT?

“Technology can be leveraged to streamline large-scale systems, which can serve to ameliorate local governance at the city or village level. This led Nandan Nilekani and me to create eGovernments Foundation - to focus on improving city governance by creating scalable and replicable municipal e-governance solutions across all departments and activities of urban local bodies.” – Srikanth Nadhamuni, co-founder

citizenvoice policy law servicedelivery thinktank transparency RTI elections budgets urbangovernance panchayatiraj accesstojustice

technology humanrights independentmedia

Through your public grievance redressal system, I filed a complaint about non-functional street lights. The junior engineer from the ward called to ask for the exact location, after which the problem was immediately addressed. This people-centric application is something that we can all be proud of.

- A citizen of Chennai

As waiting time for the issuance of birth and death certificates has reduced from 4-5 hours to less than 1 hour, the 47 lakh certificates issued through eGov created systems have resulted in 948 man-years saved for citizens and 406 man- years saved for government officials.Property tax systems created by eGov have resulted in a 25-800% increase in revenues for ULBs by bringing over 40% of un-assessed properties into the tax net.eGov grievance redressal systems have enabled the registration of over 22 lakh citizen complaints.

Open source software solutions will bring in best practices and attract volunteers who can contribute to modules thereby making them more robust. Creating a dashboard/network operating center feature will enable municipal officials to make data-driven decisions in a proactive and efficient manner.Adding mobile capabilities to software solutions will enable municipal employees to complete their tasks in the field, and will enable citizens to access services on the move.Enabling software as a service will lead to increased customization, adoption and affordability.

eGov measures the impact of its work in terms of efficiency gains realized by citizens and municipal employees:

The next four years will see eGov focusing on new product features that will lead to an enhancement of revenues

WHAT HAS IT ACHIEVED?

VOICES FROM THE GROUND

Nilekani has served as chairman of the Unique Identification Authority of India (UIDAI) and as CEO of Infosys, a technology company. Nadhamuni is co-founder and CEO of Khosla Labs and has had significant experience working with several technology startups in Silicon Valley.

Past funders include Google Inc. and Nandan Nilekani. Partnered with the Centre for Good Governance for the implementation of e-governance solutions across municipalities in Andhra Pradesh.

Quality certified by the Department of Electronics and Information Technology, for the provision of e-governance services to municipalities. Security certification provided by the India Computer Emergency Response Team (CERT-IN).

QUALITY INDICATORS

eGovernments Foundation

Leadership Co-founded by Nandan Nilekani and Srikanth Nadhamuni

Partnerships

Endorsements

12 A 80 G FCRA